English 
J
Rating: 3 out of 5
Very good except for your waffle maker box. If you want to keep the box to store the waffle maker, it is not practical
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 1, 3 and 4 stars
Reset filtersN
Rating: 3 out of 5
You shouldn't be in a hurry. I ordered directly from Lagrange to avoid Amazon. Results: 8 days to receive the product. Lagrange is not reactive at all (count 3 days to hand over to the carrier) and you add a usual failure of Colissimo and direct sales turn out to be catastrophic.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry that your delivery experience did not meet your expectations. We understand your disappointment regarding the observed delays. The preparation of the order and the shipping can indeed vary depending on the periods and the constraints of the carrier, but this situation does not reflect the level of service we wish to offer.
Your feedback has been taken into account and will be forwarded to our teams to improve our responsiveness.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
Thank you for your message.
We are sincerely sorry that your delivery experience did not meet your expectations. We understand your disappointment regarding the observed delays. The preparation of the order and the shipping can indeed vary depending on the periods and the constraints of the carrier, but this situation does not reflect the level of service we wish to offer.
Your feedback has been taken into account and will be forwarded to our teams to improve our responsiveness.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
M
Rating: 3 out of 5
Very good quality of products but the processing and shipping times are quite long.
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Response from LAGRANGE
Thank you for your message and for your compliments on the quality of our products.
We are however sorry that the processing and shipping times seemed too long to you. Your feedback is valuable and will be passed on to our teams to improve our responsiveness.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
We are however sorry that the processing and shipping times seemed too long to you. Your feedback is valuable and will be passed on to our teams to improve our responsiveness.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
B
Rating: 4 out of 5
My device is broken, I sent it to you and I would have liked to have it back before the end of the holidays to make desserts for my grandchildren.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to hear about this setback and understand your disappointment, especially with the holidays approaching... To review your case and provide you with a quick response regarding the progress of the handling, we invite you to contact our customer service.
Thank you for your trust.
Have a great day,
The Lagrange team.
Thank you for your message.
We are sincerely sorry to hear about this setback and understand your disappointment, especially with the holidays approaching... To review your case and provide you with a quick response regarding the progress of the handling, we invite you to contact our customer service.
Thank you for your trust.
Have a great day,
The Lagrange team.
M
Rating: 4 out of 5
I just made some wafers and: your dough recipe makes it difficult to spread on the grids and ultimately have rectangular wafers. Moreover, you need to tighten the handles of the device so that the waffle grids are pressed together... as if they were thicker than the croque monsieur or waffle grids
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Response from LAGRANGE
Hello,
Thank you for your message.
We appreciate your feedback. Regarding the cooking of the wafers, please note that a small clamp is normally provided with the plates to properly press the device during cooking and obtain fine and regular wafers.
If despite this you encounter a difficulty or if the clamp was not present in your packaging, we invite you to contact our customer service so that we can assist you.
Thank you for your trust.
Have a great day,
The Lagrange team.
Thank you for your message.
We appreciate your feedback. Regarding the cooking of the wafers, please note that a small clamp is normally provided with the plates to properly press the device during cooking and obtain fine and regular wafers.
If despite this you encounter a difficulty or if the clamp was not present in your packaging, we invite you to contact our customer service so that we can assist you.
Thank you for your trust.
Have a great day,
The Lagrange team.
G
Rating: 1 out of 5
Having to get angry to receive the entirety of the order is a shame
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry for this experience and fully understand your dissatisfaction. This situation does not reflect the level of service we wish to offer our customers.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
Thank you for your message.
We are sincerely sorry for this experience and fully understand your dissatisfaction. This situation does not reflect the level of service we wish to offer our customers.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
Y
Rating: 4 out of 5
Satisfied with my order. But worried that the plug of my waffle maker is for sale on the site. Recurring quality defect???
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Response from LAGRANGE
Hello,
Thank you for your message.
We want to reassure you: if some parts, like the plug, are available for sale on our site, it is primarily because we prioritize the repairability and durability of our devices. In this responsible approach, we provide spare parts to allow for the restoration of products and to extend their lifespan, rather than having to replace them.
This approach is part of our quality commitments and our desire to fight against waste. Of course, our consumer service remains at your disposal to assist you.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
Thank you for your message.
We want to reassure you: if some parts, like the plug, are available for sale on our site, it is primarily because we prioritize the repairability and durability of our devices. In this responsible approach, we provide spare parts to allow for the restoration of products and to extend their lifespan, rather than having to replace them.
This approach is part of our quality commitments and our desire to fight against waste. Of course, our consumer service remains at your disposal to assist you.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
M
Rating: 4 out of 5
Very well received. I have the impression that the packaging of the plates was opened. The protective tape was peeled off. Prices should be a few euros lower.
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Response from LAGRANGE
Hello,
Thank you for your message.
We apologize for this inconvenience regarding the packaging of the plates. Your comment about the price is also taken into account; we always pass on our customers' feedback to our teams in order to improve our products and services.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
Thank you for your message.
We apologize for this inconvenience regarding the packaging of the plates. Your comment about the price is also taken into account; we always pass on our customers' feedback to our teams in order to improve our products and services.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
T
Rating: 4 out of 5
Good, but it's a pity that the clamp is not included.
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H
Rating: 1 out of 5
Incomplete package
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to learn that your package is incomplete. This situation does not reflect our quality commitments nor the attention we pay to the preparation of our orders. We invite you to contact our customer service so that we can verify your case and provide you with a solution quickly.
Thank you for your trust.
Have a great day,
The Lagrange team.
Thank you for your message.
We are sincerely sorry to learn that your package is incomplete. This situation does not reflect our quality commitments nor the attention we pay to the preparation of our orders. We invite you to contact our customer service so that we can verify your case and provide you with a solution quickly.
Thank you for your trust.
Have a great day,
The Lagrange team.
M
Rating: 3 out of 5
LAGRANGE products are TOP and very high quality. However, the delivery was disastrous. They put my package in a relay point that I did not choose. I wasted a lot of time retrieving it and worse, I only had Saturday to pick it up or it would be returned to sender: threatening and unprofessional.
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Response from LAGRANGE
Hello,
Thank you for your message and for your positive feedback on the quality of our products, we are very pleased.
We are sincerely sorry for this delivery experience. The management of relay points and collection times depends on the carrier and not directly on us, but we fully understand the inconvenience caused. This situation does not reflect the experience we wish to offer our customers.
Thank you for your trust.
Have a great day,
The Lagrange team.
Thank you for your message and for your positive feedback on the quality of our products, we are very pleased.
We are sincerely sorry for this delivery experience. The management of relay points and collection times depends on the carrier and not directly on us, but we fully understand the inconvenience caused. This situation does not reflect the experience we wish to offer our customers.
Thank you for your trust.
Have a great day,
The Lagrange team.
Y
Rating: 4 out of 5
-
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Y
Rating: 4 out of 5
I am very satisfied with your waffle maker. The only downside is that my grandchildren enjoy using it and push me to make the batter, and the pounds are piling up
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are delighted that your waffle maker gives you complete satisfaction, it seems to be a great success with your grandchildren!
Have a nice day,
The Lagrange team
Thank you for your feedback. We are delighted that your waffle maker gives you complete satisfaction, it seems to be a great success with your grandchildren!
Have a nice day,
The Lagrange team
D
Rating: 4 out of 5
beautiful aesthetics
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K
Rating: 4 out of 5
Good, however the prices remain high. Offer completely free home delivery.
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A
Rating: 4 out of 5
The waffles are good but I have a lot of trouble detaching them from the machine at the end of cooking. I will have to try putting more butter next time. Nevertheless, I am happy with my purchase as the machine seems solid.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are delighted that your device meets your satisfaction. To facilitate the unmolding of the waffles, you can indeed try lightly buttering the plates before cooking or incorporating a bit of fat into your waffle batter. This should make it easier and more pleasant to remove the waffles.
Have a nice day,
The Lagrange team
Thank you for your feedback. We are delighted that your device meets your satisfaction. To facilitate the unmolding of the waffles, you can indeed try lightly buttering the plates before cooking or incorporating a bit of fat into your waffle batter. This should make it easier and more pleasant to remove the waffles.
Have a nice day,
The Lagrange team
I
Rating: 3 out of 5
I discovered afterwards that if instead of addressing Lagrange directly I had bought from an online sales site, I would have paid 20€ less per set of plates. Too bad for my concern about buying French directly...
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Response from LAGRANGE
Hello,
Thank you for your feedback. We understand your comment regarding the price.
By buying directly from Lagrange, you support the French industry and our know-how, which helps maintain jobs and preserve the quality of manufacturing that has built our reputation for 70 years. Buying French is investing in sustainability, proximity, and local innovation, even if the price may sometimes be slightly higher than some online offers.
Thank you for your support.
Have a nice day,
The Lagrange team
Thank you for your feedback. We understand your comment regarding the price.
By buying directly from Lagrange, you support the French industry and our know-how, which helps maintain jobs and preserve the quality of manufacturing that has built our reputation for 70 years. Buying French is investing in sustainability, proximity, and local innovation, even if the price may sometimes be slightly higher than some online offers.
Thank you for your support.
Have a nice day,
The Lagrange team
M
Rating: 1 out of 5
Defective product
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry that your product is defective. We invite you to contact our customer service so that we can resolve this issue quickly.
We remain at your complete disposal.
Have a nice day,
The Lagrange team
Thank you for your feedback. We are sorry that your product is defective. We invite you to contact our customer service so that we can resolve this issue quickly.
We remain at your complete disposal.
Have a nice day,
The Lagrange team
A
Rating: 1 out of 5
No, I am not happy. A week after my purchase, the crepe maker had dropped by 20€. I don't find that normal.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We understand your comment. Prices can fluctuate based on promotions, which are regular. To be informed of our offers and benefit from the best conditions, we invite you to subscribe to our newsletter.
Have a nice day,
The Lagrange team
Thank you for your feedback. We understand your comment. Prices can fluctuate based on promotions, which are regular. To be informed of our offers and benefit from the best conditions, we invite you to subscribe to our newsletter.
Have a nice day,
The Lagrange team
M
Rating: 4 out of 5
Satisfied with my purchase
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M
Rating: 1 out of 5
Quality product but during use, the horrible smell that comes out raises doubts about the composition of the plastics used!!! Acrid solvent smell??? It's a shame.
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Response from LAGRANGE
Hello,
Thank you for your feedback. It is normal for your device to emit a smell during the first use. This may come from paraffin residues present on the heating elements during manufacturing. As indicated in the manual, it is recommended to let the device heat up for a few minutes empty before preparing your first waffles. This step helps dissipate these odors and ensures safe use. After this first heating, you should no longer smell any unpleasant odor and can fully enjoy your device.
Have a nice day,
The Lagrange team
Thank you for your feedback. It is normal for your device to emit a smell during the first use. This may come from paraffin residues present on the heating elements during manufacturing. As indicated in the manual, it is recommended to let the device heat up for a few minutes empty before preparing your first waffles. This step helps dissipate these odors and ensures safe use. After this first heating, you should no longer smell any unpleasant odor and can fully enjoy your device.
Have a nice day,
The Lagrange team
B
Rating: 3 out of 5
The porthole of the indicator is missing, found in the delivery box.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this inconvenience.
It is possible that the package was mishandled during transport, which may have caused the porthole of the indicator to move. This does not reflect the care and expertise we put into the manufacturing of our devices. We remain at your disposal.
Have a nice day,
The Lagrange team
Thank you for your feedback. We are sorry for this inconvenience.
It is possible that the package was mishandled during transport, which may have caused the porthole of the indicator to move. This does not reflect the care and expertise we put into the manufacturing of our devices. We remain at your disposal.
Have a nice day,
The Lagrange team
J
Rating: 1 out of 5
Raclette device received, but it trips the circuit breaker. Returned but no follow-up.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this situation. We invite you to contact our customer service so that we can assess the situation with you and provide a solution.
Have a nice day,
The Lagrange team
Thank you for your feedback. We are sorry for this situation. We invite you to contact our customer service so that we can assess the situation with you and provide a solution.
Have a nice day,
The Lagrange team
B
Rating: 4 out of 5
a utensil to put the right amount of dough would be welcome - because when it overflows it's annoying to clean - The waffles are really delicious - I will try to make other recipes -
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E
Rating: 4 out of 5
Very good brand, too bad the waffle plates no longer exist for the old models
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B
Rating: 4 out of 5
good product
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L
Rating: 4 out of 5
DELIVERY TIME NOT FAST ENOUGH
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T
Rating: 4 out of 5
Received on time and very well packaged. Not tested yet.
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R
Rating: 4 out of 5
I am in the process of renewing my convenience appliances, so for some of these, I cannot comment. I will soon purchase a fifth appliance, the classic stone meat grill. All of this is happening between January and February 2026. I hope not to have any problems, given that I trust your company and moreover, I contribute to its sustainability. sustainability.
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Response from LAGRANGE
Hello,
Thank you very much for your review and for the trust you place in Lagrange. We are delighted to know that you are renewing your appliances with us and that you are contributing to the maintenance of the industry in France.
Have a nice day,
The Lagrange team
Thank you very much for your review and for the trust you place in Lagrange. We are delighted to know that you are renewing your appliances with us and that you are contributing to the maintenance of the industry in France.
Have a nice day,
The Lagrange team
D
Rating: 1 out of 5
Device does not work upon receipt
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Response from LAGRANGE
Hello,
Thank you very much for your feedback. We are sincerely sorry to hear that your device is not working. This is obviously not the experience we want for our customers.
We invite you to contact our customer service via the form on our website lagrange.fr so that we can quickly provide you with an appropriate solution.
I remain at your disposal,
Have a nice day,
The Lagrange team
Thank you very much for your feedback. We are sincerely sorry to hear that your device is not working. This is obviously not the experience we want for our customers.
We invite you to contact our customer service via the form on our website lagrange.fr so that we can quickly provide you with an appropriate solution.
I remain at your disposal,
Have a nice day,
The Lagrange team
D
Rating: 4 out of 5
Good.
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P
Rating: 4 out of 5
Very good
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G
Rating: 3 out of 5
The waffle maker that was delivered to us has several paint chips that tarnish the feeling of having purchased a quality product.
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Response from LAGRANGE
Hello,
Thank you very much for your review. We are sorry to hear that your waffle maker has paint chips upon delivery. We understand that this can affect your experience and the sense of quality you expect from our products. This obviously does not reflect the experience we want to provide to our customers.
We invite you to contact our customer service via the form on our website lagrange.fr so that we can quickly find a solution.
I remain at your disposal,
Have a nice day,
The Lagrange team
Thank you very much for your review. We are sorry to hear that your waffle maker has paint chips upon delivery. We understand that this can affect your experience and the sense of quality you expect from our products. This obviously does not reflect the experience we want to provide to our customers.
We invite you to contact our customer service via the form on our website lagrange.fr so that we can quickly find a solution.
I remain at your disposal,
Have a nice day,
The Lagrange team
I
Rating: 4 out of 5
Lack of depth to fill the croque monsieur. Otherwise, it is in line with what is asked of it. Good product despite this inconvenience.
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M
Rating: 4 out of 5
Very satisfied with the product and its packaging. However, it took 4 or 5 attempts to complete the order. The computer process may need to be reviewed...
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C
Rating: 1 out of 5
Incomplete order. Packaging a bit light for the weight of such a device.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for the incomplete order and take note of your comment regarding the packaging.
We invite you to contact our customer service to find the best solution for you.
We wish you a very nice day.
The Lagrange team
Thank you for your feedback. We are sorry for the incomplete order and take note of your comment regarding the packaging.
We invite you to contact our customer service to find the best solution for you.
We wish you a very nice day.
The Lagrange team
F
Rating: 1 out of 5
Package arrived very quickly at the requested pickup point. Huge cardboard packaging for a waffle needle. The product arrived in perfect condition and will allow us to make our first waffles following the purchase of the Lagrange waffle maker. We can't wait. Thank you for everything.
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F
Rating: 4 out of 5
It's a shame the device doesn't work, I just returned from vacation to write a customer service request
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this malfunction and invite you to contact our customer service so that we can find a solution quickly.
We wish you a very nice day.
The Lagrange team
Thank you for your feedback. We are sorry for this malfunction and invite you to contact our customer service so that we can find a solution quickly.
We wish you a very nice day.
The Lagrange team
J
Rating: 4 out of 5
Order placed after a positive phone exchange with customer service. Received on time
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C
Rating: 1 out of 5
The device did not work and has been returned
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this inconvenience and have taken note of the return of the device. Our customer service will handle it as soon as possible.
We wish you a very nice day.
The Lagrange team
Thank you for your feedback. We are sorry for this inconvenience and have taken note of the return of the device. Our customer service will handle it as soon as possible.
We wish you a very nice day.
The Lagrange team