LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
I have not yet tested the product but I am sure it will be very good. I give it a 3 because I do not understand why the delivery company you work with did not deliver where I requested. I had to ask someone to drive me there. It was supposed to be delivered near my home, to a place I pass by twice a day. It really annoyed me.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand your frustration regarding the delivery and are sorry for this inconvenience. The Black Friday and Christmas period generates a particularly high volume of parcels, which can sometimes lead to this type of situation despite our efforts to ensure that each delivery goes as smoothly as possible.
We hope, however, that you will fully appreciate your product once tested.
We wish you a very good day.
The Lagrange team.
J
Joseph L.
Rating: 4 out of 5
following a purchase from 06/12/2025
I could not benefit from a 10% discount for my first purchase because I did not see this possibility at the time of ordering. It should have been proposed more clearly before payment.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry that the offer was not clear enough during your order. Your comments are valuable and will help us improve the visibility of our promotions so that this type of situation does not happen again.
We wish you a very good day.
The Lagrange team.
J
Jeremie L.
Rating: 1 out of 5
following a purchase from 07/12/2025
The stone of the pierrade is chipped
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry to learn that the stone of your pierrade is chipped. It is likely that this is due to transport, despite all the precautions we take.
We invite you to contact our after-sales service via the form available on lagrange.fr so that we can resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
B
Benoit H.
Rating: 4 out of 5
following a purchase from 29/11/2025
Very good
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Michele D.
Rating: 4 out of 5
following a purchase from 01/12/2025
TB
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Marine C.
Rating: 1 out of 5
following a purchase from 01/12/2025
Damaged package
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that your package arrived damaged. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
A
Annaelle T.
Rating: 1 out of 5
following a purchase from 02/12/2025
I received a waffle maker when I ordered a raclette machine; this is unacceptable! It is a gift for Christmas which is in 6 days!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this error and for the condition of the box. The Black Friday and Christmas period leads to a particularly high volume of orders, which can unfortunately cause errors or damages during shipping.
We apologize for this inconvenience and invite you to contact our after-sales service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
F
Francois L.
Rating: 1 out of 5
following a purchase from 03/12/2025
I never received my order.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that you did not receive your order. We invite you to contact our after-sales service via the form on lagrange.fr so that we can verify the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
D
Danielle P.
Rating: 1 out of 5
following a purchase from 01/12/2025
I bought the "tarti waffles"; I prepared the batter and when I plugged in the device, my circuit breaker tripped. I changed the outlet, same issue. The next day I plugged it back in and after 1 second of heating, my circuit breaker tripped again. Dangerous device, the AI responded. I should have ordered online, for example on Amazon; it is true that I am not the only one having this problem. I am disappointed and no longer believe that buying French is a guarantee of quality. I contacted the AI which responded: Dangerous, defective device, do not plug it back in. After that, I went online and I am not the only one. I should have ordered online but not directly from Lagrange. I am very disappointed and doubt that buying French is a guarantee of quality.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the problem encountered with your Tarti’ Gaufres®. Our devices are designed to be of quality and safe, and this type of situation remains an isolated case. One should not rely solely on the responses generated by Artificial Intelligence, which can sometimes misinterpret certain technical cases.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can examine your device and find a solution quickly.
We wish you a very good day.
The Lagrange team.
O
Odile P.
Rating: 4 out of 5
following a purchase from 01/12/2025
Too bad the panini plates were not available and could not be ordered at the same time even if the delivery of the plates could have been different.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand that the unavailability of the panini plates may have been disappointing. Your comments are valuable and will help us improve the experience offered to our customers on our website.
We wish you a very good day.
The Lagrange team.
F
Francoise H.
Rating: 4 out of 5
following a purchase from 01/12/2025
Good
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Caroline D.
Rating: 3 out of 5
following a purchase from 01/12/2025
Package received more than a week after the order, the content was compliant
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Sandrine C.
Rating: 1 out of 5
following a purchase from 01/12/2025
My waffles are not cooked, they remain white and soft even with the crispy function and the setting on 3
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are really surprised by this problem, as we have been making waffle makers for 70 years and this type of return is very rare. It is possible that your device has a defect in the heating element. We invite you to contact our customer service via the form on lagrange.fr so that we can examine your waffle maker and offer you a solution quickly.
We wish you a very good day.
The Lagrange team.
S
Stephane N.
Rating: 4 out of 5
following a purchase from 01/12/2025
Quality item and fast delivery but very long order preparation time (shipping) (one week) but the main thing is the quality of the product.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are pleased that the quality of the item and the speed of delivery satisfied you. We take note of your comment regarding the order preparation time and will do our best to improve it.
We wish you a very good day.
The Lagrange team.
M
Marie Therese C.
Rating: 4 out of 5
following a purchase from 29/11/2025
Satisfied
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Pierre-Yves P.
Rating: 3 out of 5
following a purchase from 28/11/2025
Cheaper price seen elsewhere
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Dominique S.
Rating: 3 out of 5
following a purchase from 30/11/2025
The package arrived completely damaged as well as the oven box.. .
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that your package arrived damaged. We invite you to contact our customer service via the form on lagrange.fr
so that we can find a solution quickly.
We wish you a very good day.
The Lagrange team.
C
Claude P.
Rating: 3 out of 5
following a purchase from 28/11/2025
LAGRANGE GOOD PRODUCTS but unfortunately: delivery error... item in the package does not match the delivery note and the order. (error between 2 boxes?). Issue resolved in 1 week with customer service. Unfortunately, the item is out of stock.. New order made with another item of the same and promo code for discount and returned package received.. Still waiting for the refund of the first purchase..
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry for the delivery error on your first order. However, we are pleased that our customer service was able to resolve the situation quickly. Regarding the refund, it should be finalized shortly; if this is not the case, we invite you to contact our after-sales service via the form on lagrange.fr to verify the follow-up.
We wish you a very good day.
The Lagrange team.
L
Laureline V.
Rating: 3 out of 5
following a purchase from 30/11/2025
Being a Christmas gift, I will change my review once the holiday season is over.
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Patricia J.
Rating: 4 out of 5
following a purchase from 28/11/2025
No problem with the delivery, but there is an issue with the device after the first use, one handle came loose! Device to be returned for warranty. Too bad!!
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F
Franck B.
Rating: 1 out of 5
following a purchase from 29/11/2025
Hello, An order from November 28, an erroneous shipment from Lagrange, my return within the deadline, the return from Lagrange on December 14 still not received. And I make all the intermediate calls. Best regards, Franck
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this situation and for the delays you are experiencing due to the initial shipping error. We fully understand your frustration, especially after several intermediate calls. This end-of-year period, particularly busy between Black Friday and the holidays, can unfortunately lead to additional delays, but this should not impact your experience to this extent.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up and followed closely until you receive your order.
We wish you a very good day.
The Lagrange team.
V
Virginie W.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good product except for the delivery which was too long. Delayed the first time then returned to the distribution site where I had to wait 5 days without news or tracking of the package. Too bad.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are delighted that the product meets your satisfaction, even though we sincerely regret the inconveniences encountered during delivery. This period corresponded to Black Friday, a time when the flow of packages is exceptionally high, which can unfortunately lead to delays and tracking issues beyond our control.
We understand your disappointment and apologize for this experience. Your feedback is valuable and helps us improve our services.
We wish you a very good day.
The Lagrange team.
A
Albert H.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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Sophie B.
Rating: 4 out of 5
following a purchase from 28/11/2025
Not disappointed with my purchase, good quality for a crepe maker and waffle maker. I even think of buying the different accessories.
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Corinne D.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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Florian M.
Rating: 1 out of 5
following a purchase from 28/11/2025
Still waiting for our delivery. Non-existent customer service, first and last time
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the delay in your delivery and for the difficulty encountered in contacting our customer service. This end-of-year period, with Christmas, generates a particularly high volume of orders, which can unfortunately cause delays. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
F
Frederic P.
Rating: 1 out of 5
following a purchase from 28/11/2025
A fixing screw and other elements were missing from the box of my fondue, this should be checked before shipping.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry to learn that elements were missing from the box of your fondue. We understand your remark and agree on the importance of checks before shipping. Your feedback will be forwarded to our teams to strengthen these verifications.
We invite you to contact our customer service via the form on lagrange.fr so that we can send you the missing parts quickly.
We wish you a very good day.
The Lagrange team.
P
Philippe C.
Rating: 1 out of 5
following a purchase from 28/11/2025
I received my package only 10 days later!!!! Delivery problem for 3 days.... finally a change of pickup point!!!! Not great......
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry for this delay and the difficulties encountered during delivery. This period is particularly busy, especially with the end-of-year holidays, which can lead to delays and changes in pickup points beyond our control.
We understand your dissatisfaction and apologize for this experience.
We wish you a very good day.
The Lagrange team.
A
Alain C.
Rating: 4 out of 5
following a purchase from 28/11/2025
Quality material although a bit expensive
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Florent G.
Rating: 3 out of 5
following a purchase from 28/11/2025
The device is of good quality. However, I regret that the 2 lower glass plates do not detach, making cleaning difficult. Also, no spatula provided, which is a bit stingy for a device at this price.
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Amandine T.
Rating: 1 out of 5
following a purchase from 28/11/2025
Incredible! I received the wrong waffle maker and an assortment of plates for both the correct and incorrect waffle maker. Customer service is slow and does not pay attention to the explanations given in the complaint (for example, the shipping address that has changed in the meantime). I will have to waste time going to ship the products received by mistake and wait for my order again. What a disappointment!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this order preparation error and for the inconveniences caused, especially the time lost and the complicated exchanges with customer service. This is obviously not the experience we wish to offer. The current period can be particularly busy, which can unfortunately lead to errors and longer processing times, but this does not excuse the situation you describe.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up with care and an appropriate solution can be proposed to you as soon as possible.
We wish you a very good day.
The Lagrange team.
D
Dominique V.
Rating: 4 out of 5
following a purchase from 27/11/2025
It's an excellent product, very high quality, however, the first order by delivery was a failure because the product was poorly protected, arrived all damaged, it had to be returned, then I had to reorder another one to pick up directly in the store. Unpleasant experience!
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Christine P.
Rating: 4 out of 5
following a purchase from 26/11/2025
Fast delivery, protected package, and in accordance with my order. I am satisfied!
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Michel J.
Rating: 4 out of 5
following a purchase from 23/11/2025
Fast delivery and good packaging
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Nathalie G.
Rating: 4 out of 5
following a purchase from 25/11/2025
Effective and fast
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Dominique P.
Rating: 4 out of 5
following a purchase from 23/11/2025
Update the pickup points
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Christian L.
Rating: 4 out of 5
following a purchase from 24/11/2025
Please adapt the contents to the size of the box. Thank you
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Philippe B.
Rating: 4 out of 5
following a purchase from 25/11/2025
The products arrived on time, the only downside was that the container was only sealed with a low-quality adhesive strip that did not make the package airtight, as if it had been opened.
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Emilie G.
Rating: 3 out of 5
following a purchase from 21/11/2025
Too bad, my waffle maker arrived with a small defect!!!
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Caroline D.
Rating: 1 out of 5
following a purchase from 22/11/2025
Not received, not informed of the tracking
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Response from LAGRANGE
Hello,
Thank you for your review.
We are sincerely sorry that you have not received your order. This end-of-year period, with Christmas, is particularly busy and can unfortunately lead to delivery delays. We invite you to contact our customer service via the form on lagrange.fr so that we can check the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
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