English 
F
Rating: 4 out of 5
Good
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
Package received more than a week after the order, the content was compliant
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S
Rating: 1 out of 5
My waffles are not cooked, they remain white and soft even with the crispy function and the setting on 3
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are really surprised by this problem, as we have been making waffle makers for 70 years and this type of return is very rare. It is possible that your device has a defect in the heating element. We invite you to contact our customer service via the form on lagrange.fr so that we can examine your waffle maker and offer you a solution quickly.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are really surprised by this problem, as we have been making waffle makers for 70 years and this type of return is very rare. It is possible that your device has a defect in the heating element. We invite you to contact our customer service via the form on lagrange.fr so that we can examine your waffle maker and offer you a solution quickly.
We wish you a very good day.
The Lagrange team.
S
Rating: 4 out of 5
Quality item and fast delivery but very long order preparation time (shipping) (one week) but the main thing is the quality of the product.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are pleased that the quality of the item and the speed of delivery satisfied you. We take note of your comment regarding the order preparation time and will do our best to improve it.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are pleased that the quality of the item and the speed of delivery satisfied you. We take note of your comment regarding the order preparation time and will do our best to improve it.
We wish you a very good day.
The Lagrange team.
M
Rating: 4 out of 5
Satisfied
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P
Rating: 3 out of 5
Cheaper price seen elsewhere
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D
Rating: 3 out of 5
The package arrived completely damaged as well as the oven box.. .
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that your package arrived damaged. We invite you to contact our customer service via the form on lagrange.fr
so that we can find a solution quickly.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry that your package arrived damaged. We invite you to contact our customer service via the form on lagrange.fr
so that we can find a solution quickly.
We wish you a very good day.
The Lagrange team.
C
Rating: 3 out of 5
LAGRANGE GOOD PRODUCTS but unfortunately: delivery error... item in the package does not match the delivery note and the order. (error between 2 boxes?). Issue resolved in 1 week with customer service. Unfortunately, the item is out of stock.. New order made with another item of the same and promo code for discount and returned package received.. Still waiting for the refund of the first purchase..
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry for the delivery error on your first order. However, we are pleased that our customer service was able to resolve the situation quickly. Regarding the refund, it should be finalized shortly; if this is not the case, we invite you to contact our after-sales service via the form on lagrange.fr to verify the follow-up.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sorry for the delivery error on your first order. However, we are pleased that our customer service was able to resolve the situation quickly. Regarding the refund, it should be finalized shortly; if this is not the case, we invite you to contact our after-sales service via the form on lagrange.fr to verify the follow-up.
We wish you a very good day.
The Lagrange team.
L
Rating: 3 out of 5
Being a Christmas gift, I will change my review once the holiday season is over.
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P
Rating: 4 out of 5
No problem with the delivery, but there is an issue with the device after the first use, one handle came loose! Device to be returned for warranty. Too bad!!
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F
Rating: 1 out of 5
Hello, An order from November 28, an erroneous shipment from Lagrange, my return within the deadline, the return from Lagrange on December 14 still not received. And I make all the intermediate calls. Best regards, Franck
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this situation and for the delays you are experiencing due to the initial shipping error. We fully understand your frustration, especially after several intermediate calls. This end-of-year period, particularly busy between Black Friday and the holidays, can unfortunately lead to additional delays, but this should not impact your experience to this extent.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up and followed closely until you receive your order.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry for this situation and for the delays you are experiencing due to the initial shipping error. We fully understand your frustration, especially after several intermediate calls. This end-of-year period, particularly busy between Black Friday and the holidays, can unfortunately lead to additional delays, but this should not impact your experience to this extent.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up and followed closely until you receive your order.
We wish you a very good day.
The Lagrange team.
V
Rating: 4 out of 5
Very good product except for the delivery which was too long. Delayed the first time then returned to the distribution site where I had to wait 5 days without news or tracking of the package. Too bad.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are delighted that the product meets your satisfaction, even though we sincerely regret the inconveniences encountered during delivery. This period corresponded to Black Friday, a time when the flow of packages is exceptionally high, which can unfortunately lead to delays and tracking issues beyond our control.
We understand your disappointment and apologize for this experience. Your feedback is valuable and helps us improve our services.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are delighted that the product meets your satisfaction, even though we sincerely regret the inconveniences encountered during delivery. This period corresponded to Black Friday, a time when the flow of packages is exceptionally high, which can unfortunately lead to delays and tracking issues beyond our control.
We understand your disappointment and apologize for this experience. Your feedback is valuable and helps us improve our services.
We wish you a very good day.
The Lagrange team.
A
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Not disappointed with my purchase, good quality for a crepe maker and waffle maker. I even think of buying the different accessories.
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C
Rating: 4 out of 5
Very good
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F
Rating: 1 out of 5
Still waiting for our delivery. Non-existent customer service, first and last time
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the delay in your delivery and for the difficulty encountered in contacting our customer service. This end-of-year period, with Christmas, generates a particularly high volume of orders, which can unfortunately cause delays. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry for the delay in your delivery and for the difficulty encountered in contacting our customer service. This end-of-year period, with Christmas, generates a particularly high volume of orders, which can unfortunately cause delays. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
F
Rating: 1 out of 5
A fixing screw and other elements were missing from the box of my fondue, this should be checked before shipping.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry to learn that elements were missing from the box of your fondue. We understand your remark and agree on the importance of checks before shipping. Your feedback will be forwarded to our teams to strengthen these verifications.
We invite you to contact our customer service via the form on lagrange.fr so that we can send you the missing parts quickly.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry to learn that elements were missing from the box of your fondue. We understand your remark and agree on the importance of checks before shipping. Your feedback will be forwarded to our teams to strengthen these verifications.
We invite you to contact our customer service via the form on lagrange.fr so that we can send you the missing parts quickly.
We wish you a very good day.
The Lagrange team.
P
Rating: 1 out of 5
I received my package only 10 days later!!!! Delivery problem for 3 days.... finally a change of pickup point!!!! Not great......
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry for this delay and the difficulties encountered during delivery. This period is particularly busy, especially with the end-of-year holidays, which can lead to delays and changes in pickup points beyond our control.
We understand your dissatisfaction and apologize for this experience.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sorry for this delay and the difficulties encountered during delivery. This period is particularly busy, especially with the end-of-year holidays, which can lead to delays and changes in pickup points beyond our control.
We understand your dissatisfaction and apologize for this experience.
We wish you a very good day.
The Lagrange team.
A
Rating: 4 out of 5
Quality material although a bit expensive
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F
Rating: 3 out of 5
The device is of good quality. However, I regret that the 2 lower glass plates do not detach, making cleaning difficult. Also, no spatula provided, which is a bit stingy for a device at this price.
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A
Rating: 1 out of 5
Incredible! I received the wrong waffle maker and an assortment of plates for both the correct and incorrect waffle maker. Customer service is slow and does not pay attention to the explanations given in the complaint (for example, the shipping address that has changed in the meantime). I will have to waste time going to ship the products received by mistake and wait for my order again. What a disappointment!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this order preparation error and for the inconveniences caused, especially the time lost and the complicated exchanges with customer service. This is obviously not the experience we wish to offer. The current period can be particularly busy, which can unfortunately lead to errors and longer processing times, but this does not excuse the situation you describe.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up with care and an appropriate solution can be proposed to you as soon as possible.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry for this order preparation error and for the inconveniences caused, especially the time lost and the complicated exchanges with customer service. This is obviously not the experience we wish to offer. The current period can be particularly busy, which can unfortunately lead to errors and longer processing times, but this does not excuse the situation you describe.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up with care and an appropriate solution can be proposed to you as soon as possible.
We wish you a very good day.
The Lagrange team.
D
Rating: 4 out of 5
It's an excellent product, very high quality, however, the first order by delivery was a failure because the product was poorly protected, arrived all damaged, it had to be returned, then I had to reorder another one to pick up directly in the store. Unpleasant experience!
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C
Rating: 4 out of 5
Fast delivery, protected package, and in accordance with my order. I am satisfied!
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M
Rating: 4 out of 5
Fast delivery and good packaging
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N
Rating: 4 out of 5
Effective and fast
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D
Rating: 4 out of 5
Update the pickup points
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C
Rating: 4 out of 5
Please adapt the contents to the size of the box. Thank you
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P
Rating: 4 out of 5
The products arrived on time, the only downside was that the container was only sealed with a low-quality adhesive strip that did not make the package airtight, as if it had been opened.
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E
Rating: 3 out of 5
Too bad, my waffle maker arrived with a small defect!!!
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C
Rating: 1 out of 5
Not received, not informed of the tracking
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Response from LAGRANGE
Hello,
Thank you for your review.
We are sincerely sorry that you have not received your order. This end-of-year period, with Christmas, is particularly busy and can unfortunately lead to delivery delays. We invite you to contact our customer service via the form on lagrange.fr so that we can check the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
Thank you for your review.
We are sincerely sorry that you have not received your order. This end-of-year period, with Christmas, is particularly busy and can unfortunately lead to delivery delays. We invite you to contact our customer service via the form on lagrange.fr so that we can check the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
E
Rating: 1 out of 5
I ordered a Lagrange device and I am very disappointed with the quality of the delivery and the condition of the product received. The package arrived completely broken. Inside, the grill had several damages: shattered wooden frame, scratches on the metal part, broken plastic parts, and even a problem with the cables. The device is unusable! This is really disappointing for a product of this range. I contacted customer service to find a solution but to this day no news from them. I hope the brand will improve the packaging and protection of its products, as the shopping experience was not up to par, especially for the price it is.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the condition in which your device arrived and fully understand your disappointment. It is important for us that our products arrive in perfect condition and we take your feedback regarding packaging and protection very seriously.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can quickly resolve this situation and offer you an appropriate solution.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry for the condition in which your device arrived and fully understand your disappointment. It is important for us that our products arrive in perfect condition and we take your feedback regarding packaging and protection very seriously.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can quickly resolve this situation and offer you an appropriate solution.
We wish you a very good day.
The Lagrange team.
C
Rating: 4 out of 5
The outer parts heat less than the center. The energy distribution is not completely homogeneous. Maybe also add spatulas to recover all the cheese. Otherwise, nice aesthetic appearance
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J
Rating: 1 out of 5
False Black Friday offer that is not one, purchase in advance but cheaper on BF day, complete scam
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L
Rating: 4 out of 5
In line with our expectations
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J
Rating: 4 out of 5
I ordered a transparency raclette for 8 people on the site. The device arrived well, but in the pictures, I had seen white pans, and I received black pans..... So I asked if it was possible to exchange the pans? (New device, not used)... Response: no. You have to return the device and order a new one with white pans!... So, I ordered 8 white pans, which I received well..... I think a commercial gesture would have been nice, especially since I was willing to pay a supplement if necessary.... Too bad, but I will remember it.
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U
Rating: 4 out of 5
I would have liked to receive an email as soon as the package was shipped. However, I was able to track the package via my account, so it wasn't that bad.
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N
Rating: 4 out of 5
I haven't opened the package: it's a gift for Christmas!! THANK YOU
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M
Rating: 4 out of 5
I have been a regular user of Lagrange products for many years and have never been disappointed with my purchase. This is the first time I am doing it online. Everything went well with the shipping. Since it is a gift for my granddaughter for Christmas, I haven't unpacked anything yet. We'll see at Christmas how the device I am giving her is.
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F
Rating: 1 out of 5
I make an effort to buy French, and I notice discounts of 20% a few days after my order. This is not satisfactory....!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand your disappointment. The discounts you noticed corresponded to pre-Black Friday offers. On Black Friday itself, there may be additional promotions. We try to offer various deals throughout this exceptional period to satisfy as many customers as possible.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We understand your disappointment. The discounts you noticed corresponded to pre-Black Friday offers. On Black Friday itself, there may be additional promotions. We try to offer various deals throughout this exceptional period to satisfy as many customers as possible.
We wish you a very good day.
The Lagrange team.
V
Rating: 4 out of 5
very fast
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