Customer reviews of LAGRANGE

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 347 published reviews
5 5 555 88% 4 476 7% 3 151 2% 2 61 1% 1 104 2%

Summary of reviews

LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.

Reviews 1, 3 and 4 stars

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N
Natacha P.
Rating: 4 out of 5
following a purchase from 05/07/2025
Products conform to the order. Delivery a bit long
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Olivier H.
Rating: 4 out of 5
following a purchase from 11/07/2025
Hello, it's a pity that there is no ice churning duration in your recipes. A flared entry like a funnel to fill the ice cream maker would have been useful.
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Response from LAGRANGE
Hello,

Thank you for your message. Your feedback is valuable and helps us to continuously improve. We will make sure to pass your feedback to our design office.

Have a very nice day,

Marie
C
Chantal B.
Rating: 4 out of 5
following a purchase from 10/07/2025
I am happy with the ordered device. However, the box was poorly sealed at the bottom, so I received the package upside down, disregarding the written indication on it to prevent the turbine from falling!
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J
Jerome P.
Rating: 4 out of 5
following a purchase from 23/05/2025
Easy to use plancha. Too bad the accessories have to be purchased separately
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Colette B.
Rating: 3 out of 5
following a purchase from 08/07/2025
Not the right part without an old waffle maker male connector and it needed female
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Response from LAGRANGE
Hello,
Thank you for your message.
We do our best to enable the repair of even the oldest Lagrange appliances, but unfortunately, some models are no longer compatible with current parts... I am sorry.

However, we remain at your disposal to advise you on possible solutions.

Have a very nice day,

Marie
A
Andreas S.
Rating: 3 out of 5
following a purchase from 06/07/2025
The device was delivered slightly damaged. The back is bent/dented and the plate itself is not centered, but the right side is slightly raised.
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J
Jingjing J.
Rating: 1 out of 5
following a purchase from 29/06/2025
Missing cable. Long delay to respond. Insufficient commercial approach.
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Response from LAGRANGE
Hello,

We are truly sorry for this disappointing experience. Forgetting a cable, taking time to respond, and not meeting service expectations... this is not what we want you to experience.

We completely understand your frustration, and we thank you for letting us know. Your feedback is valuable: it helps us improve to avoid making these mistakes again.

If this is not resolved yet, please do not hesitate to reach out to us at [email protected]: we will do everything to correct the situation as quickly as possible.


Thank you for your feedback,
The LAGRANGE team
M
Marie Martine L.
Rating: 1 out of 5
following a purchase from 25/06/2025
I am still waiting for the package by Cronopost !!!!!!
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Response from LAGRANGE
Hello,

We are sincerely sorry for this delivery delay. It is obviously not normal that you have still not received your package. Could you please contact our customer service directly at [email protected] indicating your order number?
We will be able to quickly investigate with Chronopost and find a solution as soon as possible.

Again, we apologize for this inconvenience,
The LAGRANGE team
F
Francois S.
Rating: 4 out of 5
following a purchase from 23/06/2025
Everything was perfect, except for the price.
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Christophe P.
Rating: 4 out of 5
following a purchase from 15/06/2025
Robust and efficient device.
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Valerie L.
Rating: 4 out of 5
following a purchase from 16/06/2025
Fast delivery, well-packaged product
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Very nice day, Marie
S
Sandra C.
Rating: 4 out of 5
following a purchase from 10/06/2025
Waffle maker packaging arrived cracked However happy with my purchase
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Response from LAGRANGE
Hello,

Thank you for your feedback.
I am sorry that your package arrived damaged, it must have been damaged during transport.
I remain at your disposal.

Have a very nice day,

Marie
D
Didier R.
Rating: 4 out of 5
following a purchase from 08/06/2025
Could have been sent in an envelope by mail instead of a box too big for a seal
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C
Christophe L.
Rating: 3 out of 5
following a purchase from 04/06/2025
I had ordered a Pro plancha model that was supposed to include a spatula and a special plancha recipe book, but I ordered and received a plancha that does not include this offer; a sticker was even stuck on the box that displayed the offer. Why did I not receive the offer in question? I don't know? I filed a complaint, and the response was that the reference of my plancha does not include the offer, yet when I placed my order, there were no other references!!? This will remain a mystery!
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M
Michel L.
Rating: 4 out of 5
following a purchase from 26/05/2025
Review of the LAGRANGE plancha Quality material, heats up quickly and very easy to use. However, it's a shame that the cooking plate is not removable, which makes cleaning a bit less convenient.
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Joel L.
Rating: 4 out of 5
following a purchase from 22/05/2025
package delivered quickly
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Stephane G.
Rating: 4 out of 5
following a purchase from 21/05/2025
Package conforms to the order. Cooking well managed by the integrated timer. Waffle plate a bit thin.
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Response from LAGRANGE
Hello,
Thank you for your positive feedback! We are delighted that you are satisfied with the smooth running of your order and the cooking thanks to the integrated timer.
We take note of your comment regarding the thickness of the waffle plates. Your feedback is valuable to us to continue improving our products.
See you soon and enjoy your tastings!

Best regards,
Marie
C
Corinne G.
Rating: 1 out of 5
following a purchase from 21/05/2025
I am disappointed with the purchase because I can't taste the flavors, and I find it way too sweet
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Marie D.
Rating: 4 out of 5
following a purchase from 11/05/2025
not very clear in the instructions regarding the choices of gradation 1/2/3
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Severine H.
Rating: 4 out of 5
following a purchase from 14/05/2025
Easy-to-use quality products
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Sandrine M.
Rating: 3 out of 5
following a purchase from 08/05/2025
Very long delay compared to what is announced on the site
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Response from LAGRANGE
Hello,

Thank you for your feedback. We are sincerely sorry that the delivery time of your package has been unusually long. Unfortunately, with the various public holidays, we have fallen a bit behind in shipping.

Thank you for your understanding.

Best regards,

Marie
V
Valerie C.
Rating: 4 out of 5
following a purchase from 20/04/2025
This crepe maker is perfect. Very good product.
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Response from LAGRANGE
Hello,
Thank you very much for your positive feedback!
We wish you a great day!
Marie
H
Henrianne D.
Rating: 1 out of 5
following a purchase from 17/04/2025
Furious that I cannot replace the blender of my Lagrange mixer, while the motor works perfectly. While we prioritize repairs, this makes no sense. I would not recommend this supplier. Best regards,
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Response from LAGRANGE
Hello,

We are sorry to hear about your disappointment. We understand your frustration: it is precisely because we believe in repair that we try to offer spare parts for as long as possible.

Unfortunately, for some models, it is sometimes no longer possible to manufacture certain parts, which we sincerely regret.

Please do not hesitate to contact our after-sales service via our website https://lagrange.fr/fr/nous-contacter: we will see together if there is a solution.

Again, we apologize for this situation.
Best regards,
The Lagrange team
L
Luc V.
Rating: 4 out of 5
following a purchase from 17/04/2025
Great to find the right part (electric cord connector), but is it normal for it to break?
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Anne-Sophie O.
Rating: 4 out of 5
following a purchase from 02/05/2025
I was hoping for a faster delivery
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Response from LAGRANGE
Hello,

Thank you for your feedback. We are sorry that the delivery was not as fast as you hoped. We do our best to ship orders as quickly as possible, but there can sometimes be a bit of a wait depending on the periods, especially with holidays.

We still hope that you are satisfied with your device, and we remain at your disposal if needed.

Best regards,
The Lagrange team
C
Chantal D.
Rating: 4 out of 5
following a purchase from 02/05/2025
Very good product like everything I buy at Lagrange
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Jean-Pierre M.
Rating: 4 out of 5
following a purchase from 02/05/2025
The caramel is not great
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M
Matthieu S.
Rating: 1 out of 5
following a purchase from 27/04/2025
I am still waiting for the refund of the order following its return to you
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sorry for this delay.
I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected]
We wish you a great day!
Marie
G
Georges G.
Rating: 3 out of 5
following a purchase from 27/04/2025
Purchase of plates for waffle maker, the one for churros does not satisfy us following the recipes, we will continue to search, so moderately satisfied with this purchase. Delivery almost within the announced timeframe, little information received once the order was paid, the next email was from the post office.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry to hear that the churros plates did not fully meet your satisfaction. Our recipes may sometimes require some adjustments depending on the ingredients used. We regularly add new recipes on our social media and on our website lagrange.fr.

I remain at your disposal,
Best regards,

Marie
P
Patrick B.
Rating: 4 out of 5
following a purchase from 25/04/2025
Perfect
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
S
Sarah H.
Rating: 1 out of 5
following a purchase from 28/03/2025
I have a piece, well received, but I have no instructions for how to install it.
Quite unfortunate
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry for this inconvenience. I invite you to contact Ingrid who takes care of our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
L
Luredes F.
Rating: 4 out of 5
following a purchase from 26/03/2025
The sought-after products are easy to find and delivery is very fast
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
D
Delphine D.
Rating: 4 out of 5
following a purchase from 03/04/2025
Very satisfied with the device
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
P
Pascale B.
Rating: 4 out of 5
following a purchase from 02/04/2025
The order of 9 glass jars for the Lagrange yogurt maker was received as indicated. This allows me to use the yogurt maker regularly. I am satisfied with the whole.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
J
Jean-Francois R.
Rating: 4 out of 5
following a purchase from 30/03/2025
The plancha meets my expectations in terms of cooking, sufficiently powerful and adapted to my way of cooking, too bad it doesn't ensure its self-cleaning ;-) ; The R&D service could develop a cover to use it as a meat & fish smoker, that could be nice; A link to keep the power cable in place during transport would be welcome.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
F
Fabien F.
Rating: 3 out of 5
following a purchase from 28/03/2025
Quality products, but the options offered are not always suitable for the initial product. Too bad…
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Priscilla A.
Rating: 4 out of 5
following a purchase from 28/03/2025
Great cooking of meats and vegetables. Plan for a serving table with a credenza for splashes.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a wonderful day! Marie
S
Sophie L.
Rating: 1 out of 5
following a purchase from 27/03/2025
For now I am satisfied, I am ordering my flavors for the yogurts
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
M
Marie-Pierre B.
Rating: 4 out of 5
following a purchase from 25/03/2025
Quite fast. very happy.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
L
Laurence C.
Rating: 4 out of 5
following a purchase from 25/03/2025
Very good! Fast shipping, quality material!
A small downside for the churros plates: the indicated recipe gives a very thick dough that is very difficult to spread and the result is really disappointing...
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We will propose new churros recipes! We wish you a great day! Marie
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