Customer reviews of LAGRANGE

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews

Summary of reviews

The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.

Reviews 1, 3 and 4 stars

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A
ANNIE C.
Rating: 4 out of 5
following a purchase from 18/02/2025
The order corresponds to the item ordered for a broken handle shortly after receiving the waffle maker as a Christmas gift.
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CLELIA G.
Rating: 4 out of 5
following a purchase from 18/02/2025
I enjoyed shopping on the Lagrange website. The delivery was well done, I have nothing to complain about. The only point that could be optimized is the categorization of products during searches.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a wonderful day! Marie
V
VERONIQUE E.
Rating: 3 out of 5
following a purchase from 15/02/2025
Very good products.
I bought the premium waffle-croque-waffle maker at the end of the year especially for the waffles because my mom's first waffle maker from the 60s still works very well.
I wanted to complete it with other sets of plates.
A bit disappointed that the ongoing promotion lasted so little time. I hesitated between several and didn't have time to take advantage of it. So I limited myself to 2 sets.
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Response from LAGRANGE
Hello, Thank you very much for your feedback regarding our waffle maker. We are delighted to hear that you appreciate our products! We understand your disappointment regarding the duration of promotions, but rest assured, we regularly implement promotions on our site lagrange.fr Have a nice day, Marie
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MARIE FRANCE P.
Rating: 3 out of 5
following a purchase from 23/02/2025
One thing, the box of the contents was damaged. A shame when it's a birthday gift. Best regards.
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MARIE JOSE P.
Rating: 4 out of 5
following a purchase from 21/02/2025
Good receipt of my order, but unfortunately not the right plates. So waiting for a refund.
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'Marine' L.
Rating: 1 out of 5
following a purchase from 16/01/2025
Hello,
Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.
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Response from LAGRANGE
Hello, We are sincerely sorry to hear about your disappointment regarding your waffle maker. We understand your frustration and thank you for taking the time to share your experience. Customer satisfaction is our priority. We invite you to discuss with our customer service to explore other possible options. Thank you for your understanding and loyalty. We hope to regain your trust. Best regards, The Lagrange team
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CHRISTINE B.
Rating: 4 out of 5
following a purchase from 05/02/2025
Pleasant site and good recipes!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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GREGORY D.
Rating: 3 out of 5
following a purchase from 16/02/2025
Part received as described. Delivery time rather long.
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FONTAINE A.
Rating: 4 out of 5
following a purchase from 16/02/2025
The flavors for the yogurts are super good and good value, I recommend.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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NICOLE R.
Rating: 3 out of 5
following a purchase from 15/02/2025
Package received as agreed with a lot of dust on the very dirty package, fortunately the inside plates in their pockets are clean.
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Response from LAGRANGE
Hello, Thank you for your feedback. I understand your dissatisfaction. I will make sure to share your feedback with our order preparers so that this does not happen again. We place customer satisfaction at the heart of our priorities. Best regards, Marie
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ADRIAN M.
Rating: 4 out of 5
following a purchase from 16/02/2025
No problem, delivery as expected. Improvement point, review the size of the package (too large) compared to the ordered product.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We take your feedback into account. We wish you a great day! Marie
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MARIE- JO P.
Rating: 4 out of 5
following a purchase from 01/02/2025
..for the delivery, I was not warned that it had arrived but it arrived on a Saturday and I think it was up to Colissimo to notify me but it arrived well within the deadlines.
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STEPHANIE R.
Rating: 4 out of 5
following a purchase from 31/01/2025
Fast, well packaged but very bulky, product conforms to good quality.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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JACQUES L.
Rating: 4 out of 5
following a purchase from 30/01/2025
Very easy to use site
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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OLIVIER H.
Rating: 4 out of 5
following a purchase from 10/02/2025
Hello, it would be good to specify if your waffle plates are dishwasher safe or what is the best way to clean them. And a few small recipes would be welcome. Best regards. O.H.
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Response from LAGRANGE
Hello, We advise against putting your plates in the dishwasher. To clean them, you can use a soft sponge with a little dish soap and dry them with a cloth. You will find several recipes here: https://lagrange.fr/fr/module/cookrecipe/categorypage?id_category=22 as well as on our social networks :) We wish you a great day! Marie
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FABIENNE J.
Rating: 3 out of 5
following a purchase from 29/01/2025
I find the accessories too expensive, especially since you have to add shipping costs. Why is it not possible to get them in stores, simply?
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DANIELLE M.
Rating: 4 out of 5
following a purchase from 11/02/2025
always good products - too bad some scents are being discontinued (peach) - nothing to say about fast delivery, well-prepared package
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MARIANE B.
Rating: 3 out of 5
following a purchase from 07/02/2025
I had already bought a box of Lagrange flavoring (Leclerc) in stores, and I was quite satisfied even though the price was higher. So I decided to buy 3 boxes on the site, with shipping costs, it’s not more economical but there is more choice. The quality is very good, the flavors are there. But it would be very interesting to put the quantities in grams rather than in tablespoons! Because it’s not very economical, I had to do several tests to achieve the taste I wanted without it being too sweet. Also, please specify on the box that there are no ferments in the preparation! This will avoid unpleasant surprises. Regarding delivery, nothing to complain about: very fast delivery and the 3 boxes well packaged in a carton.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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AMANDINE P.
Rating: 4 out of 5
following a purchase from 08/02/2025
The plates are functional and non-stick. The size is a bit odd (rectangular) so not necessarily suitable for all loaves of bread. The price is high for plates, in addition to the price of the basic appliance.
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NADINE M.
Rating: 4 out of 5
following a purchase from 07/02/2025
Very fast delivery. Item a bit expensive.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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CONSTANCE L.
Rating: 3 out of 5
following a purchase from 24/01/2025
Very happy with my order, just average friendliness when I called for information.
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Response from LAGRANGE
Hello, Thank you for your feedback regarding our products. As for the reception you received by phone, we are sincerely sorry. Your satisfaction is at the heart of our priorities, and we take your feedback into account with care. Best regards, Marie
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SERGE B.
Rating: 3 out of 5
following a purchase from 03/02/2025
I lacked information about the product; if I had seen that the power of this waffle maker was only 1000W, I wouldn't have ordered it. The cooking time is way too long and the impressions are not deep enough, too bad the waffles are not thick enough. I chose this device because it doesn't have Teflon...
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HUBERT H.
Rating: 4 out of 5
following a purchase from 03/02/2025
The brand of the family waffle maker for 4 generations!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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PASCAL D.
Rating: 4 out of 5
following a purchase from 02/02/2025
Missing article easily found on the Lagrange website with correct delivery.
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JEAN FRANCOIS D.
Rating: 3 out of 5
following a purchase from 02/02/2025
Delivery not ensured to the chosen location but to the nearby Post Office.
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HELOISE R.
Rating: 4 out of 5
following a purchase from 21/01/2025
Small bubbles barely noticeable on the device's shell. I did not expect the plates to be non-dishwasher safe.
Good quality material.
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MICHEL R.
Rating: 4 out of 5
following a purchase from 09/01/2025
Some updates need to be made
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ISABELLE C.
Rating: 4 out of 5
following a purchase from 09/01/2025
I am satisfied with my order.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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FARIDA O.
Rating: 3 out of 5
following a purchase from 09/01/2025
We can't find everything
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Response from LAGRANGE
Hello, How can I help you? Which item(s) can't you find? Thank you, Marie
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ALEX B.
Rating: 4 out of 5
following a purchase from 02/01/2025
Good. I like the mention 'In stock' or 'Unavailable'. Fast and careful shipping.
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GERARD R.
Rating: 4 out of 5
following a purchase from 28/12/2024
Nothing to report.
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NICOLAS G.
Rating: 4 out of 5
following a purchase from 22/12/2024
A bit too much harassment to give a review. Let us do it if we wish.
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SOPHIE T.
Rating: 3 out of 5
following a purchase from 06/01/2025
Pot for making fresh cheese very practical but would deserve to hold 2 liters of milk. Because being able to put only one liter of milk, once drained, there is not much fresh cheese.
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GERARD F.
Rating: 4 out of 5
following a purchase from 23/11/2024
Easily found on the site a set to save a bit (waffle maker and plate sets)
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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NADINE D.
Rating: 4 out of 5
following a purchase from 05/01/2025
Delivery a bit long
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EMMANUELLE F.
Rating: 4 out of 5
following a purchase from 30/12/2024
Satisfied
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MARCEL B.
Rating: 4 out of 5
following a purchase from 29/12/2024
This was our first direct order from your site. Shipping and receipt without problem. I regretted that there was no discount even minimal for the case where we took several devices: we were considering taking 2x4 rather than 1x8.
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ROGER B.
Rating: 4 out of 5
following a purchase from 28/12/2024
For the sake of economy, why heat both accesses when one is enough in some cases, on the TOASTER? Thank you for your response. R.Bonnet Nantes
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BEATRICE L.
Rating: 4 out of 5
following a purchase from 17/12/2024
Package well packaged, received on the agreed date
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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LAURENT F.
Rating: 4 out of 5
following a purchase from 21/12/2024
Order of the part on the site and delivery. Perfect! However, I think the connector of the waffle maker is too fragile or too exposed.
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