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G
Rating: 4 out of 5
Nothing to report.
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 348 published reviews
Summary of reviews
LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Reviews 1, 3 and 4 stars
Reset filtersN
Rating: 4 out of 5
A bit too much harassment to give a review. Let us do it if we wish.
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S
Rating: 3 out of 5
Pot for making fresh cheese very practical but would deserve to hold 2 liters of milk. Because being able to put only one liter of milk, once drained, there is not much fresh cheese.
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G
Rating: 4 out of 5
Easily found on the site a set to save a bit (waffle maker and plate sets)
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
N
Rating: 4 out of 5
Delivery a bit long
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E
Rating: 4 out of 5
Satisfied
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
M
Rating: 4 out of 5
This was our first direct order from your site. Shipping and receipt without problem. I regretted that there was no discount even minimal for the case where we took several devices: we were considering taking 2x4 rather than 1x8.
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R
Rating: 4 out of 5
For the sake of economy, why heat both accesses when one is enough in some cases, on the TOASTER? Thank you for your response. R.Bonnet Nantes
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B
Rating: 4 out of 5
Package well packaged, received on the agreed date
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
L
Rating: 4 out of 5
Order of the part on the site and delivery. Perfect! However, I think the connector of the waffle maker is too fragile or too exposed.
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E
Rating: 4 out of 5
Quick and easy search
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J
Rating: 3 out of 5
There is a space to ask questions when ordering, but no response is provided... so it's useless (it really doesn't seem serious). I will order on Amazon next time...
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Response from LAGRANGE
Hello, We are sorry for your experience and completely understand your frustration. We have recently completed a complete redesign of our website and implemented new services, such as a chatbot to answer your questions in real-time. However, we still encounter some minor technical issues from time to time. Please know that we are actively working to resolve these issues to improve your experience. We hope to have the opportunity to convince you of our seriousness and commitment to our customers during your next visit. Thank you for your feedback that helps us move forward! Marie
E
Rating: 4 out of 5
In perfect condition
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
M
Rating: 4 out of 5
I bought the refurbished pierrade. Very happy. Note that the raclette was missing and one of the plate's fixings is broken. But that doesn't affect the use!
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E
Rating: 4 out of 5
too few technical characteristics
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A
Rating: 4 out of 5
Super simple and quick for the order. And especially a very good packaging.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
N
Rating: 3 out of 5
Delivery went very well but spare part too expensive....
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P
Rating: 1 out of 5
One star because we cannot give less... This is our second purchase, Lagrange was synonymous with quality and durability for us, what a disappointment!!! Upon receiving our order (which was supposed to be a Christmas gift), we had the unpleasant surprise of discovering a raclette service in deplorable condition, one wonders if we were really sent a new device?! The packaging and protections were intact, so it is not a delivery problem. The cooking plate is scratched, the cooking stone is damaged in two places, small broken pieces of plastic floating at the bottom of the box, the heating plate is deformed and touches the plastic base (super dangerous!), all these defects must have been present before shipping... In short, unacceptable and disrespectful towards customers, especially given the price!! Of course, we sent an email to customer service as soon as we received the order to request a return and a refund, but we are still waiting for their response for 2 weeks... To date, still no solution!! This confirms the little consideration regarding customer satisfaction, in short, run away!
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Response from LAGRANGE
Hello, We are sincerely sorry for the experience you had with your order. What you describe does not reflect the quality and service standards we uphold at Lagrange for nearly 70 years. Your feedback alerts us to several points that require immediate attention. To quickly resolve this situation, we invite you to contact us again Ingrid via our dedicated customer satisfaction address: [email protected], or by phone at 04 78 86 40 40. We will do everything possible to prioritize your request. We hope you will give us the opportunity to regain your trust. Again, our apologies for this situation and thank you for taking the time to share your feedback with us. The Lagrange team
E
Rating: 3 out of 5
The joint sent does not correspond to my blender while the base does.
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E
Rating: 4 out of 5
Great waffle maker, it's perfect.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
J
Rating: 1 out of 5
Order not received. No response to the message left on their contact. To be avoided.
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
L
Rating: 4 out of 5
I would like to change my purchase, the plates do not fit. Other than that, I am satisfied. Best regards.
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Response from LAGRANGE
Hello, Thank you for your message. I invite you to contact Ingrid who handles our customer service so that she can assist you. Here is her email address: [email protected] We wish you a great day! Marie
R
Rating: 4 out of 5
Another Lagrange utensil in my kitchen and it works wonderfully. A small downside is that the additional plates are relatively expensive, hence my rating of 4.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
V
Rating: 3 out of 5
I ordered a seal and had to go through a package that was delivered to a relay point: in addition to the cost and the trip, the size of the package is absurd and it's a total waste, I don't understand this choice rather than sending this seal by mail.
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Response from LAGRANGE
Hello, Thank you very much for your feedback. We take every opinion into account to continuously improve. We wish you a great day! Marie
A
Rating: 3 out of 5
Just after my purchase and after the first use, a chip appeared on the exterior coating of the waffle maker, I informed the brand via their website, my request went unanswered. New message on December 24, 2024, still no response, which justifies my rating.
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Response from LAGRANGE
Hello, Thank you for your message. We apologize for our delayed response, our company was closed during this holiday period. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
C
Rating: 4 out of 5
Nothing to report.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
O
Rating: 4 out of 5
item meets my request
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
C
Rating: 4 out of 5
Very fast bookstore, very good item, very happy
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
L
Rating: 4 out of 5
Functional site
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M
Rating: 4 out of 5
Satisfied, easy order and fast delivery
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S
Rating: 4 out of 5
Well-designed device, top design. Small downside, the power cord could have been oriented towards the outside of the device.
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A
Rating: 4 out of 5
The site could show more clarity in the offers and better organize them. I had to cancel an order to place another one afterwards. Customer service was not very involved during my call, but the necessary was done without obstacles.
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C
Rating: 4 out of 5
Easy-to-access and use site, products easy to find, fast shipping. For delivery, the box was not suitable for the product, a bit damaged but the product was in another box inside, maybe it should be protected with bubble wrap or something else.
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D
Rating: 4 out of 5
Nothing to report
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D
Rating: 4 out of 5
I just ordered, I can't judge the site in its entirety as I haven't browsed it
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D
Rating: 3 out of 5
Navigation on the site, ordering and delivery were top-notch. However, I am very disappointed because I ordered a blue abyss waffle maker and it is all BLACK! Since it's a gift, I just noticed it. It's very disappointing.
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S
Rating: 4 out of 5
From ordering to delivery, everything was perfect.
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N
Rating: 4 out of 5
Not enough clarity, too much mixing
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S
Rating: 4 out of 5
Nothing to report
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P
Rating: 4 out of 5
Easy to consult site.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a wonderful day! Marie