Customer reviews of LAGRANGE

9,6 /10

Based on 6 353 published reviews

5 5 561 88% 4 476 7% 3 151 2% 2 61 1% 1 104 2%

Summary of reviews

LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.

Reviews 1, 3 and 5 stars

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Hubert L.

Published on 17/12/2023 à 13h35 following a purchase from 27/11/2023

Simple, fluid and clear website. We get the essential information quickly.

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Yvonne R.

Published on 17/12/2023 à 13h20 following a purchase from 27/11/2023

nothing to report

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Jacky P.

Published on 17/12/2023 à 12h47 following a purchase from 28/11/2023

Not all accessories are available

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Christophe P.

Published on 17/12/2023 à 12h29 following a purchase from 24/11/2023

Fast, well packaged, top-notch customer service. Bravo!

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Martin B.

Published on 16/12/2023 à 13h38 following a purchase from 24/11/2023

Easy to use. The yogurts turn out well. I use 1 L of milk (instead of the recommended 1.5 L) because it's easier to measure and the size of the yogurt is closer to store-bought ones. I haven't tested the cheese-making mode yet.

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Response from LAGRANGE Published on 18/12/2023

Hello, Thank you very much for your positive feedback! Have a great day and see you soon at LAGRANGE Marie

Emmanuel L.

Published on 16/12/2023 à 12h39 following a purchase from 24/11/2023

Nothing to complain about.

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Chaker B.

Published on 16/12/2023 à 11h41 following a purchase from 24/11/2023

The customer service is simply catastrophic and insulting. I received a defective machine for which I requested a replacement, and Lagrange simply sent me a machine whose stone was still dirty from previous owners, with protective film on the steel that fused with the base, making it impossible to remove, and exchanged the pots and power cable for cheap plastic copies from China. Who do they think they are fooling? Can customers be treated like this in 2023? This is a brand to avoid.

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Jean-Marc G.

Published on 15/12/2023 à 21h18 following a purchase from 13/11/2023

Ergonomic site, efficient delivery. The Lagrange Super 2 traditional waffle maker works very well. You quickly get the hang of it, and it's super easy to use. The cast aluminum plates do not stick: I only needed to oil them once to make 20 waffles. Top-notch! To my knowledge, this is the only waffle maker on the market offering plates without non-stick coating, thus without PFAS (PTFE, PFOA, etc.), which are eternal pollutants and ultra-toxic. See the investigation by Le Monde on this subject: 'Eternal Pollutants: Map of Europe Contamination by PFAS'. The link: https://www.lemonde.fr/les-decodeurs/article/2023/02/23/polluants-eternels-explorez-la-carte-d-europe-de-la-contamination-par-les-pfas_6162942_4355770.html?lmd_medium=al&lmd_campaign=envoye-par-appli&lmd_creation=ios&lmd_source=default

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Response from LAGRANGE Published on 18/12/2023

Hello, Thank you very much for your positive feedback. We are also delighted that you like our historic Super 2 waffle maker! Have a great day and see you soon at LAGRANGE Marie

Anne Marie G.

Published on 15/12/2023 à 09h10 following a purchase from 27/11/2023

Everything went well, delivery was neat

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Isabelle D.

Published on 15/12/2023 à 08h00 following a purchase from 27/11/2023

Effective tracking of spare parts

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Didier A.

Published on 14/12/2023 à 20h28 following a purchase from 24/11/2023

Easy to find what suits us

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Anita B.

Published on 14/12/2023 à 19h15 following a purchase from 25/11/2023

Very good site

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Jean-Roch S.

Published on 14/12/2023 à 14h13 following a purchase from 27/11/2023

Easy-to-use site with a great promotion for placing an order

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Christelle B.

Published on 14/12/2023 à 13h34 following a purchase from 26/11/2023

Perfect

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Jumaire P.

Published on 14/12/2023 à 13h08 following a purchase from 24/11/2023

Easy to use for choosing the product and accessories

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Jerome D.

Published on 14/12/2023 à 13h08 following a purchase from 26/11/2023

Quality and service are top-notch

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Jacques G.

Published on 14/12/2023 à 11h22 following a purchase from 27/11/2023

Very long shipping times, next time I will order from AMAZON

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Response from LAGRANGE Published on 14/12/2023

Hello, Thank you for your comment. As mentioned on our site in recent days, we have indeed been victims of our success during the Black Friday period. Please know that all the staff of our SME were mobilized to ship orders as quickly as possible, but despite these efforts, there were indeed delays in deliveries. We hope that despite this setback, you will be fully satisfied with our products. The Lagrange team.

Francoise L.

Published on 14/12/2023 à 10h29 following a purchase from 19/11/2023

Hello, We were surprised that the price offered on the Lagrange site is much higher than the same product found in stores. Moreover, the site indicates free shipping while it charges a fee of €2??? Complaint made and response was unconvincing. I find it unfortunate that the manufacturer does not offer the same prices as its distributors. Too bad!

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Response from LAGRANGE Published on 14/12/2023

Hello, Thank you for your message. The prices displayed on our site outside of promotional periods are the prices we recommend to our distributors; however, we do not control their pricing policy and the offers they apply from time to time. Regarding shipping costs, delivery to a Colissimo relay point is free for purchases over €50, but home delivery is indeed charged €2, and the same applies for express Chronopost delivery to pickup points. Despite this disappointment, we hope you will be fully satisfied with our products. The Lagrange team.

Anne-Jose B.

Published on 14/12/2023 à 00h26 following a purchase from 25/11/2023

Everything went well from the order to the receipt.

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Response from LAGRANGE Published on 14/12/2023

Hello, Thank you very much for your positive feedback! Best regards, Marie

Sylviane L.

Published on 13/12/2023 à 21h22 following a purchase from 26/11/2023

Fast and compliant delivery. No problem

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Response from LAGRANGE Published on 14/12/2023

Hello, Thank you very much for your positive feedback! Best regards, Marie

Mustapha R.

Published on 13/12/2023 à 15h48 following a purchase from 26/11/2023

Happy with the product and the service!!!!

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Response from LAGRANGE Published on 14/12/2023

Hello, We are delighted that your experience with LAGRANGE has been positive for you! Thank you very much, Marie

Francoise V.

Published on 13/12/2023 à 14h21 following a purchase from 25/11/2023

Happy with my ice cream maker, which meets my expectations. However, I ordered a second bowl, which was delivered to me, but without a lid to close it. I find it a bit petty not to include the lid with the bowl. If I make 2 ice creams, 1 in each bowl, I can only close one bowl with a lid. It's a real shame...

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Jean Michel D.

Published on 13/12/2023 à 14h20 following a purchase from 26/11/2023

Great, customer service is attentive, package received on time following my request. I recommend.

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Nicolas M.

Published on 13/12/2023 à 13h44 following a purchase from 26/11/2023

Good product, good service.

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Response from LAGRANGE Published on 13/12/2023

Hello, Thank you for your positive feedback. Best regards, Marie

Catherine D.

Published on 13/12/2023 à 12h58 following a purchase from 26/11/2023

Simple and quick, excellent order tracking

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Response from LAGRANGE Published on 13/12/2023

Hello, Thank you very much for your positive feedback. Best regards, Marie

Laurence V.

Published on 13/12/2023 à 12h58 following a purchase from 26/11/2023

very good service

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Clodine D.

Published on 13/12/2023 à 12h31 following a purchase from 06/12/2023

Great brand!!! So happy

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Response from LAGRANGE Published on 13/12/2023

Hello, Thank you very much for your positive feedback! Best regards, Marie

Laurent H.

Published on 13/12/2023 à 12h16 following a purchase from 27/11/2023

Always of very good quality.

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Response from LAGRANGE Published on 13/12/2023

Hello, Thank you very much for your positive feedback. Best regards, Marie

Nadege D.

Published on 12/12/2023 à 16h49 following a purchase from 26/11/2023

Everything is very good

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Bruno G.

Published on 12/12/2023 à 14h58 following a purchase from 26/11/2023

Broken pots, poorly packaged parcel. Reported by email to Lagrange --- no response

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Response from LAGRANGE Published on 13/12/2023

Hello, We are sincerely sorry for this inconvenience. I have informed Ingrid from customer service about the problem you are experiencing, so she can find the best solution for you. Best regards, Marie

Yves B.

Published on 12/12/2023 à 14h30 following a purchase from 26/11/2023

Waffle maker plates: ambiguous naming and pricing - Prefer the notion of a plate set. Change of transport provider compared to the choice made at the order

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Roland J.

Published on 12/12/2023 à 12h41 following a purchase from 26/11/2023

Top!

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Guillaume D.

Published on 12/12/2023 à 12h39 following a purchase from 27/11/2023

Heats very well

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Response from LAGRANGE Published on 13/12/2023

Hello, Thank you for your positive feedback. Best regards, Marie

Frédérique B.

Published on 11/12/2023 à 19h48 following a purchase from 25/11/2023

Perfect

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Léa C.

Published on 11/12/2023 à 17h54 following a purchase from 24/11/2023

Easy to navigate the site.

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Response from LAGRANGE Published on 13/12/2023

Hello, Thank you for your positive feedback. Best regards, Marie

Annie R.

Published on 11/12/2023 à 16h26 following a purchase from 25/11/2023

Perfect

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Serena W.

Published on 11/12/2023 à 14h38 following a purchase from 25/11/2023

impeccable packaging, delivery time a bit long,

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Julien L.

Published on 11/12/2023 à 12h36 following a purchase from 25/11/2023

Very clear site and order tracking

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Response from LAGRANGE Published on 13/12/2023

Hello, Thank you for your positive feedback. Best regards, Marie

Véronique L.

Published on 11/12/2023 à 12h23 following a purchase from 25/11/2023

Very good.

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Bernard P.

Published on 11/12/2023 à 11h30 following a purchase from 25/11/2023

discrepancy between the information on the homepage of the site and the reality of an order

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Response from LAGRANGE Published on 11/12/2023

Hello, We are sincerely sorry that your experience was not positive. The Lagrange team.