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A
Rating: 5 out of 5
Satisfied
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 347 published reviews
Summary of reviews
LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Reviews 1, 3 and 5 stars
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Rating: 5 out of 5
Fast delivery. Quality and look of the device are perfect. I recommend Lagrange as I had already bought a wonderful raclette device.
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Rating: 3 out of 5
A promotion, but on a model that is probably older as it is 1400W instead of 1500W. If you don't dive into the details of the technical specifications, you can get a bit tricked, which is what happened to me...
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Response from LAGRANGE
Hello Sir, Thank you for this feedback. You indeed ordered the Duo Crêpes® crepe maker (Ref. 109006), which is the old version of our current Tradi’® crepe maker (Ref. 109011). It is indeed reference 109006 that was subject to the promotion, and as indicated on its product sheet, it differs from the Tradi’® crepe maker by its design (dark wood instead of light) and by a slightly lower power (1400w compared to 1500w). We sincerely apologize if this misunderstanding made your shopping experience unpleasant on our site. The Lagrange team.
A
Rating: 5 out of 5
Easy to use and a lot of choices
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Rating: 5 out of 5
Very interesting price and especially no need to buy a new waffle maker thanks to the spare parts. Moreover, fast delivery.
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A
Rating: 5 out of 5
Professionalism
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Rating: 5 out of 5
Excellent
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A
Rating: 5 out of 5
Very good, order received quickly, smooth service, I recommend the site.
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Rating: 5 out of 5
Items conform to those ordered, delivery time respected, device in perfect working condition (I bought a refurbished device) and I was able to benefit from an extended warranty of one year. I recommend Lagrange for this professionalism.
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Rating: 5 out of 5
Serious transaction.
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A
Rating: 5 out of 5
Simple, intuitive, Nothing negative to say.
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Rating: 5 out of 5
Our 2 plancha very good product
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Rating: 5 out of 5
Very good quality products
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Rating: 5 out of 5
Nothing to report, excellent
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Rating: 5 out of 5
No problem
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Rating: 5 out of 5
Nothing to say! It's great!
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Rating: 5 out of 5
Nothing to report: simple, easy to use.
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Rating: 5 out of 5
very good site. all useful information is there.
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Rating: 5 out of 5
perfect
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Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Shipping costs too high for small purchases
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A
Rating: 5 out of 5
Very good. The products are good. Fast delivery.
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Rating: 5 out of 5
Fast delivery and well packaged, I bought a refurbished device. So far no issues, the device is good, just the ladle has a small dent and the packaging is damaged. We'll see over time. But it's a good device.
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Rating: 5 out of 5
Order delivered quickly and on time. Quality material.
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Rating: 5 out of 5
I went to the Lagrange site to specifically look for a cooking stone to replace the original one that cracked and broke during use. I was able to quickly and confidently identify the right part.
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Rating: 5 out of 5
very good
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Rating: 5 out of 5
Order arrived as expected. Site. Order arrived as expected. Package impeccable.
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Rating: 5 out of 5
The site is very ergonomic
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A
Rating: 5 out of 5
everything is perfect!
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A
Rating: 5 out of 5
Very good responsiveness in sending and tracking the package.
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A
Rating: 5 out of 5
Nothing to say, as usual. I have been ordering my ferments from the site for years now. Products almost always available. Fast, complete delivery without any unpleasant surprises.
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A
Rating: 1 out of 5
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.
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Response from LAGRANGE
Hello, We are sorry to hear that your product was damaged during transport. We do our best to protect our products, but transport damage is always possible. We sincerely apologize for this incident. Our consumer service sent you a prepaid label to return your product on June 1. Once we receive it, we will proceed with its repair or exchange depending on the severity of the damage. Please note that we are a small business and our consumer service consists of only one person, which is why the processing time for requests can sometimes take several days. Nevertheless, customer satisfaction is at the center of our priorities and we do our best to find an adequate solution to each issue. The Lagrange team.
A
Rating: 5 out of 5
very good, a part was missing during unpacking, the after-sales service was super responsive, part received in 3 days, well done. The blender is great.
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Rating: 5 out of 5
Very good,
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A
Rating: 5 out of 5
Perfect, easy navigation on the site, careful shipping in appropriately sized packaging (a rare thing these days), fast and free delivery.
This is my first purchase at Lagrange but surely not the last!
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This is my first purchase at Lagrange but surely not the last!
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Rating: 5 out of 5
The barbecue works very well
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Rating: 5 out of 5
Great
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
very satisfied, readable site, fast delivery time.
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Rating: 5 out of 5
Good product, fast shipping.
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