Customer reviews of LAGRANGE

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9,6 /10
Overall rating: 9,6 out of 10
Based on 6 196 published reviews

Summary of reviews

The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.

Reviews 1, 3 and 5 stars

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J
JEAN MARIE L.
Rating: 5 out of 5
following a purchase from 28/11/2024
Fast shipping. Impeccable packaging.
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MAURICE B.
Rating: 5 out of 5
following a purchase from 27/11/2024
A practical site.
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JOELLE G.
Rating: 5 out of 5
following a purchase from 27/11/2024
Very good.
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DAMIEN T.
Rating: 5 out of 5
following a purchase from 29/11/2024
Since this is the third time this week I've been asked for feedback, I'm writing it to hopefully have some peace. The device was very well packaged, the box seems to be of excellent quality. The weight of the package suggests the high quality of the device. Since it is intended to be a Christmas gift, I have no opinion on the use of the device at this time. But rest assured that as soon as I have more information, you will be the first to know!
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JEAN-YVES B.
Rating: 5 out of 5
following a purchase from 28/11/2024
Perfect.
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PAUL B.
Rating: 5 out of 5
following a purchase from 27/11/2024
Very good.
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FLORINDA D.
Rating: 5 out of 5
following a purchase from 27/11/2024
Great.
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THIERRY OU FLORENCE L.
Rating: 5 out of 5
following a purchase from 05/12/2024
Excellent phone reception, very interesting commercial proposal. Consideration and loyalty of customers attached to the brand. A great example of commercial strategy. Perfect. Very good.
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KARINE D.
Rating: 5 out of 5
following a purchase from 28/11/2024
Good site, easy to use.
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NADINE S.
Rating: 5 out of 5
following a purchase from 05/12/2024
Very good.
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VIRGINIE B.
Rating: 5 out of 5
following a purchase from 25/11/2024
Easy navigation and search.
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DOMINIQUE D.
Rating: 5 out of 5
following a purchase from 05/12/2024
Delivered on time, complete order.
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GILLES S.
Rating: 5 out of 5
following a purchase from 24/11/2024
Very clear and practical site.
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MARIE-CHRISTINE D.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very satisfied with my purchase.
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SOUHA T.
Rating: 5 out of 5
following a purchase from 02/12/2024
Hello, I am very satisfied and the customer service is great. I ordered a waffle maker but during the holiday period, the pickup point was overwhelmed and the post office left the package far from my home for 3 days and I couldn't retrieve it. I sent a message to customer service via the online form, and I received a response the same day, with a reshipment to my home, and free of charge. That's exceptional. The waffle maker seems to be of good quality. Thank you.
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CHANTAL B.
Rating: 5 out of 5
following a purchase from 27/11/2024
Very good, well made, a lot of choices, easy to navigate.
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SYLVIE B.
Rating: 5 out of 5
following a purchase from 04/12/2024
The site is very clear and easy to use. The package arrived on time. This is not the first time I have used the site and I will return....
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MURIEL R.
Rating: 5 out of 5
following a purchase from 05/12/2024
Thank you for this quick delivery... exactly what I was expecting to continue our crepe parties with the little ones
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JEAN-RENE C.
Rating: 5 out of 5
following a purchase from 29/11/2024
Simple site and delivery without problems.
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LAURENCE D.
Rating: 5 out of 5
following a purchase from 05/12/2024
Very easy order, fast delivery
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PATRICK S.
Rating: 5 out of 5
following a purchase from 29/11/2024
Everything went well.
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CELINE T.
Rating: 5 out of 5
following a purchase from 28/11/2024
Very practical
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THOMAS V.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fast delivery - product as described and very effective
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BERNARD Z.
Rating: 5 out of 5
following a purchase from 24/11/2024
good material
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MARIE HELENE E.
Rating: 5 out of 5
following a purchase from 26/11/2024
Perfect, sturdy package everything is well protected
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ALAIN H.
Rating: 3 out of 5
following a purchase from 26/11/2024
Excellent product. The previous one lasted over 20 years. It's the waffle maker plug that came loose.
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VERONIQUE L.
Rating: 5 out of 5
following a purchase from 02/12/2024
Quality material!! You can buy with your eyes closed!!! I recommend ++++++ Only downside: It's a shame there aren't more options for other plates. Limited to croque monsieur, waffles, wafers, and heart-shaped wafers
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EMMANUELLE G.
Rating: 5 out of 5
following a purchase from 24/11/2024
Very good.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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SEBASTIEN D.
Rating: 1 out of 5
following a purchase from 02/12/2024
No response to my complaint in customer service
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Response from LAGRANGE
Hello, We are sorry for our lack of response. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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SYLVIE C.
Rating: 5 out of 5
following a purchase from 25/11/2024
Navigation on the site is very easy, fast delivery and very good product. Very happy with my purchase and I will do it again
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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LAURENCE T.
Rating: 5 out of 5
following a purchase from 04/12/2024
Perfect order and fast delivery
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MARIANA W.
Rating: 5 out of 5
following a purchase from 25/11/2024
Smooth and intuitive site
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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SYLVIE M.
Rating: 5 out of 5
following a purchase from 24/11/2024
Items found quickly
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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DELPHINE M.
Rating: 5 out of 5
following a purchase from 24/11/2024
Perfect
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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FRANCOISE A.
Rating: 5 out of 5
following a purchase from 03/12/2024
Everything went very well, deadlines respected, products of excellent quality. This reference was to complement a purchase from last year.
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ELISABETH P.
Rating: 1 out of 5
following a purchase from 02/12/2024
This is the 2nd time I order a Lagrange waffle maker. The 1st time model Super2, my waffle maker fell about 5cm, it completely broke at the handle, I really had a bitter taste because for the price I didn't think a small fall could put it in such a state. Considering it was my fault, I bought another waffle maker 2 years later. The 2nd waffle maker model Premium this time, I wanted to take what I considered to be the most qualitative. The package arrived and how to explain... The waffle maker was literally and almost a midnight game in 100 pieces inside. The package had obviously been mishandled but again, I don't understand how it could end up in such a state. I returned the product and got a refund. I will turn to another Belgian brand known for its robustness because at over 100€, we expect the product to be at least sturdy. Putting heavy cast iron plates on fragile plastic supports is really not wise especially at the price we pay.
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Response from LAGRANGE
Hello Madam, Thank you for your feedback. Please know that we are particularly attentive to the packaging of our devices: we study the cushioning and the best way to place the device in the box to protect it as much as possible, we also pay great attention to the packaging of our parcels. Unfortunately, we depend on carriers who sometimes mishandle the packages... I am sorry that you did not find satisfaction with Lagrange devices. I remain at your disposal, Best regards, Marie
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CLAUDE AGNES G.
Rating: 5 out of 5
following a purchase from 02/12/2024
Everything is perfect
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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LEA L.
Rating: 5 out of 5
following a purchase from 22/11/2024
Very good
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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DAISY G.
Rating: 5 out of 5
following a purchase from 23/11/2024
Fast shipping, very satisfied
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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FABIENNE W.
Rating: 5 out of 5
following a purchase from 23/11/2024
Okay, compliant
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie