LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Package arrived very quickly at the requested pickup point. Huge cardboard packaging for a waffle needle. The product arrived in perfect condition and will allow us to make our first waffles following the purchase of the Lagrange waffle maker. We can't wait. Thank you for everything.
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Chantal P.
Rating: 1 out of 5
following a purchase from 08/01/2026
The device did not work and has been returned
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this inconvenience and have taken note of the return of the device. Our customer service will handle it as soon as possible.
We wish you a very nice day.
The Lagrange team
S
Steve H.
Rating: 3 out of 5
following a purchase from 07/01/2026
Package received 12 days after the order is a bit long... Very nice product, however, it's a pity that no spatula was provided with it, and it's unfortunate that the resistance does not heat very well on the side.
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Martial A.
Rating: 3 out of 5
following a purchase from 20/12/2025
Good product. However, no communication regarding the tracking of the package, no information on its departure date. Package arrived very late due to Colissimo issues, no reaction when I reported the good delivery.
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Response from LAGRANGE
Hello,
Thank you for your feedback and for your appreciation of the product.
We are sorry for the difficulties encountered during delivery. The holiday period is particularly busy for carriers, which can unfortunately lead to delays or malfunctions beyond our control.
Your comment regarding tracking and communication has been taken into account to improve our support. We sincerely regret this inconvenience.
We wish you a very nice day.
The Lagrange team
F
Frederique C.
Rating: 3 out of 5
following a purchase from 20/12/2025
The plates do not fit on my waffle maker.
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Annette J.
Rating: 1 out of 5
following a purchase from 14/12/2025
Timely delivery and great design. Very good result and flawless function. In particular, the ceramic pans are super. Unfortunately, one of the plastic nipples for holding the top glass plate broke.
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Laetitia Z.
Rating: 1 out of 5
following a purchase from 15/12/2025
I still have not received the package even though it was scheduled for Friday the 19th. I left without it, on vacation, at friends' where I was supposed to give it on 12/26.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this delivery delay, especially during this holiday period where the volume is very high and can lead to delays beyond our control.
We wish you an excellent day.
The Lagrange team
S
Sylvie G.
Rating: 1 out of 5
following a purchase from 23/11/2025
Poorly fixed heating rod of the raclette device
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this issue with the heating element of your raclette device and invite you to contact our customer service so that we can resolve this problem quickly.
We wish you an excellent day.
The Lagrange team
N
Nathalie C.
Rating: 3 out of 5
following a purchase from 05/12/2025
I have not yet tested the product but I am sure it will be very good. I give it a 3 because I do not understand why the delivery company you work with did not deliver where I requested. I had to ask someone to drive me there. It was supposed to be delivered near my home, to a place I pass by twice a day. It really annoyed me.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand your frustration regarding the delivery and are sorry for this inconvenience. The Black Friday and Christmas period generates a particularly high volume of parcels, which can sometimes lead to this type of situation despite our efforts to ensure that each delivery goes as smoothly as possible.
We hope, however, that you will fully appreciate your product once tested.
We wish you a very good day.
The Lagrange team.
J
Jeremie L.
Rating: 1 out of 5
following a purchase from 07/12/2025
The stone of the pierrade is chipped
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry to learn that the stone of your pierrade is chipped. It is likely that this is due to transport, despite all the precautions we take.
We invite you to contact our after-sales service via the form available on lagrange.fr so that we can resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
M
Marine C.
Rating: 1 out of 5
following a purchase from 01/12/2025
Damaged package
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that your package arrived damaged. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
A
Annaelle T.
Rating: 1 out of 5
following a purchase from 02/12/2025
I received a waffle maker when I ordered a raclette machine; this is unacceptable! It is a gift for Christmas which is in 6 days!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this error and for the condition of the box. The Black Friday and Christmas period leads to a particularly high volume of orders, which can unfortunately cause errors or damages during shipping.
We apologize for this inconvenience and invite you to contact our after-sales service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
F
Francois L.
Rating: 1 out of 5
following a purchase from 03/12/2025
I never received my order.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that you did not receive your order. We invite you to contact our after-sales service via the form on lagrange.fr so that we can verify the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
D
Danielle P.
Rating: 1 out of 5
following a purchase from 01/12/2025
I bought the "tarti waffles"; I prepared the batter and when I plugged in the device, my circuit breaker tripped. I changed the outlet, same issue. The next day I plugged it back in and after 1 second of heating, my circuit breaker tripped again. Dangerous device, the AI responded. I should have ordered online, for example on Amazon; it is true that I am not the only one having this problem. I am disappointed and no longer believe that buying French is a guarantee of quality. I contacted the AI which responded: Dangerous, defective device, do not plug it back in. After that, I went online and I am not the only one. I should have ordered online but not directly from Lagrange. I am very disappointed and doubt that buying French is a guarantee of quality.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the problem encountered with your Tarti’ Gaufres®. Our devices are designed to be of quality and safe, and this type of situation remains an isolated case. One should not rely solely on the responses generated by Artificial Intelligence, which can sometimes misinterpret certain technical cases.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can examine your device and find a solution quickly.
We wish you a very good day.
The Lagrange team.
C
Caroline D.
Rating: 3 out of 5
following a purchase from 01/12/2025
Package received more than a week after the order, the content was compliant
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Sandrine C.
Rating: 1 out of 5
following a purchase from 01/12/2025
My waffles are not cooked, they remain white and soft even with the crispy function and the setting on 3
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are really surprised by this problem, as we have been making waffle makers for 70 years and this type of return is very rare. It is possible that your device has a defect in the heating element. We invite you to contact our customer service via the form on lagrange.fr so that we can examine your waffle maker and offer you a solution quickly.
We wish you a very good day.
The Lagrange team.
P
Pierre-Yves P.
Rating: 3 out of 5
following a purchase from 28/11/2025
Cheaper price seen elsewhere
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Dominique S.
Rating: 3 out of 5
following a purchase from 30/11/2025
The package arrived completely damaged as well as the oven box.. .
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that your package arrived damaged. We invite you to contact our customer service via the form on lagrange.fr
so that we can find a solution quickly.
We wish you a very good day.
The Lagrange team.
C
Claude P.
Rating: 3 out of 5
following a purchase from 28/11/2025
LAGRANGE GOOD PRODUCTS but unfortunately: delivery error... item in the package does not match the delivery note and the order. (error between 2 boxes?). Issue resolved in 1 week with customer service. Unfortunately, the item is out of stock.. New order made with another item of the same and promo code for discount and returned package received.. Still waiting for the refund of the first purchase..
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry for the delivery error on your first order. However, we are pleased that our customer service was able to resolve the situation quickly. Regarding the refund, it should be finalized shortly; if this is not the case, we invite you to contact our after-sales service via the form on lagrange.fr to verify the follow-up.
We wish you a very good day.
The Lagrange team.
L
Laureline V.
Rating: 3 out of 5
following a purchase from 30/11/2025
Being a Christmas gift, I will change my review once the holiday season is over.
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Franck B.
Rating: 1 out of 5
following a purchase from 29/11/2025
Hello, An order from November 28, an erroneous shipment from Lagrange, my return within the deadline, the return from Lagrange on December 14 still not received. And I make all the intermediate calls. Best regards, Franck
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this situation and for the delays you are experiencing due to the initial shipping error. We fully understand your frustration, especially after several intermediate calls. This end-of-year period, particularly busy between Black Friday and the holidays, can unfortunately lead to additional delays, but this should not impact your experience to this extent.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up and followed closely until you receive your order.
We wish you a very good day.
The Lagrange team.
F
Florian M.
Rating: 1 out of 5
following a purchase from 28/11/2025
Still waiting for our delivery. Non-existent customer service, first and last time
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the delay in your delivery and for the difficulty encountered in contacting our customer service. This end-of-year period, with Christmas, generates a particularly high volume of orders, which can unfortunately cause delays. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
F
Frederic P.
Rating: 1 out of 5
following a purchase from 28/11/2025
A fixing screw and other elements were missing from the box of my fondue, this should be checked before shipping.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry to learn that elements were missing from the box of your fondue. We understand your remark and agree on the importance of checks before shipping. Your feedback will be forwarded to our teams to strengthen these verifications.
We invite you to contact our customer service via the form on lagrange.fr so that we can send you the missing parts quickly.
We wish you a very good day.
The Lagrange team.
P
Philippe C.
Rating: 1 out of 5
following a purchase from 28/11/2025
I received my package only 10 days later!!!! Delivery problem for 3 days.... finally a change of pickup point!!!! Not great......
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry for this delay and the difficulties encountered during delivery. This period is particularly busy, especially with the end-of-year holidays, which can lead to delays and changes in pickup points beyond our control.
We understand your dissatisfaction and apologize for this experience.
We wish you a very good day.
The Lagrange team.
F
Florent G.
Rating: 3 out of 5
following a purchase from 28/11/2025
The device is of good quality. However, I regret that the 2 lower glass plates do not detach, making cleaning difficult. Also, no spatula provided, which is a bit stingy for a device at this price.
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Amandine T.
Rating: 1 out of 5
following a purchase from 28/11/2025
Incredible! I received the wrong waffle maker and an assortment of plates for both the correct and incorrect waffle maker. Customer service is slow and does not pay attention to the explanations given in the complaint (for example, the shipping address that has changed in the meantime). I will have to waste time going to ship the products received by mistake and wait for my order again. What a disappointment!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this order preparation error and for the inconveniences caused, especially the time lost and the complicated exchanges with customer service. This is obviously not the experience we wish to offer. The current period can be particularly busy, which can unfortunately lead to errors and longer processing times, but this does not excuse the situation you describe.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up with care and an appropriate solution can be proposed to you as soon as possible.
We wish you a very good day.
The Lagrange team.
E
Emilie G.
Rating: 3 out of 5
following a purchase from 21/11/2025
Too bad, my waffle maker arrived with a small defect!!!
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Caroline D.
Rating: 1 out of 5
following a purchase from 22/11/2025
Not received, not informed of the tracking
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Response from LAGRANGE
Hello,
Thank you for your review.
We are sincerely sorry that you have not received your order. This end-of-year period, with Christmas, is particularly busy and can unfortunately lead to delivery delays. We invite you to contact our customer service via the form on lagrange.fr so that we can check the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
E
Elena N.
Rating: 1 out of 5
following a purchase from 22/11/2025
I ordered a Lagrange device and I am very disappointed with the quality of the delivery and the condition of the product received. The package arrived completely broken. Inside, the grill had several damages: shattered wooden frame, scratches on the metal part, broken plastic parts, and even a problem with the cables. The device is unusable! This is really disappointing for a product of this range. I contacted customer service to find a solution but to this day no news from them. I hope the brand will improve the packaging and protection of its products, as the shopping experience was not up to par, especially for the price it is.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the condition in which your device arrived and fully understand your disappointment. It is important for us that our products arrive in perfect condition and we take your feedback regarding packaging and protection very seriously.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can quickly resolve this situation and offer you an appropriate solution.
We wish you a very good day.
The Lagrange team.
J
Julien B.
Rating: 1 out of 5
following a purchase from 19/11/2025
False Black Friday offer that is not one, purchase in advance but cheaper on BF day, complete scam
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Francois H.
Rating: 1 out of 5
following a purchase from 15/11/2025
I make an effort to buy French, and I notice discounts of 20% a few days after my order. This is not satisfactory....!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand your disappointment. The discounts you noticed corresponded to pre-Black Friday offers. On Black Friday itself, there may be additional promotions. We try to offer various deals throughout this exceptional period to satisfy as many customers as possible.
We wish you a very good day.
The Lagrange team.
V
Victor B.
Rating: 1 out of 5
following a purchase from 27/10/2025
Upon opening the package, the glass was broken... it was for a birthday. We will contact you to arrange a replacement.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that the glass arrived broken, especially for an important event like a birthday. We remain at your disposal and are ready to carry out the replacement as soon as you contact our after-sales service via the form on lagrange.fr
We wish you a very good day.
The Lagrange team.
R
Richard D.
Rating: 1 out of 5
following a purchase from 01/11/2025
The device works well but cleaning is very complicated when you spill, all the grease comes out the back and cleaning it is very complicated, you have to completely disassemble it, only the plates are easy to clean.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are glad that the device works well.
Your comments are valuable and will help us improve the ergonomics and practicality of our devices for future versions.
We wish you a very good day.
The Lagrange team.
N
Naima D.
Rating: 3 out of 5
following a purchase from 20/09/2025
the waffle maker is good but the traditional plates without coatings are catastrophic, even with a lot of oil the waffles stick to the plates and you really have to scrape to get them off, of course I made this choice wanting to avoid the PFAS from non-stick plates but I really regret this choice
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Patrick G.
Rating: 3 out of 5
following a purchase from 29/10/2025
I have already sent my comment.
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Catherine C.
Rating: 1 out of 5
following a purchase from 22/10/2025
I received a plate for mini pancakes, the coating of the original plate was worn. The quality is not at all the same, it is very light and wobbly. Disappointing product.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry that this plate does not bring you complete satisfaction. We invite you to contact our customer service via the contact form on our site lagrange.fr
so that we can examine your situation and find a solution.
Have a nice day,
The Lagrange team
P
Pierre L.
Rating: 3 out of 5
following a purchase from 14/10/2025
The device does not heat much.
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Marie-Danielle P.
Rating: 1 out of 5
following a purchase from 10/10/2025
Curious that you send me the satisfaction survey when yesterday I asked you for the return procedure. Indeed, designing the bowl and the knife accessory in two parts, what happened to me happens. When removing the bowl, the accessory remained fixed and the contents of the bowl spilled... Congratulations.
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Response from LAGRANGE
Hello,
Thank you for your message. We are sorry for this bad experience and understand your disappointment. Our customer service is at your disposal to assist you in the return procedure via the contact form on our site lagrange.fr
Have a nice day,
The Lagrange team
J
Jean-Francois L.
Rating: 1 out of 5
following a purchase from 02/10/2025
The fork holder was indicated for a model of casserole that is 21.5 cm wide. However, the received fork holder is only 19.5 cm.
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Response from LAGRANGE
Hello,
Thank you for your message. We are sorry for this difference in size. We invite you to contact our customer service via the contact form available on our site lagrange.fr
so that we can find a solution quickly.
Have a nice day,
The Lagrange team
C
Clara L.
Rating: 1 out of 5
following a purchase from 30/09/2025
I received a broken waffle maker that was glued back together in any way.
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Response from LAGRANGE
Hello,
We are truly sorry to hear that you received a damaged waffle maker. This is certainly not normal, and we completely understand your disappointment. Our products undergo rigorous quality control before shipping, but unfortunately, incidents can occur during transport.
We invite you to contact our customer service via the contact form on lagrange.fr, attaching photos of the product and its packaging if possible. This will help us understand what happened and quickly offer you an appropriate solution (replacement or other).
Once again, we apologize for this inconvenience, and thank you for bringing it to our attention.
Have a great day,
The Lagrange team
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