Customer reviews of LAGRANGE

I still have not received the package even though it was scheduled for Friday the 19th. I left without it, on vacation, at friends' where I was supposed to give it on 12/26.

Poorly fixed heating rod of the raclette device

I have not yet tested the product but I am sure it will be very good. I give it a 3 because I do not understand why the delivery company you work with did not deliver where I requested. I had to ask someone to drive me there. It was supposed to be delivered near my home, to a place I pass by twice a day. It really annoyed me.

The stone of the pierrade is chipped

Damaged package

I received a waffle maker when I ordered a raclette machine; this is unacceptable! It is a gift for Christmas which is in 6 days!

I never received my order.

I bought the "tarti waffles"; I prepared the batter and when I plugged in the device, my circuit breaker tripped. I changed the outlet, same issue. The next day I plugged it back in and after 1 second of heating, my circuit breaker tripped again. Dangerous device, the AI responded. I should have ordered online, for example on Amazon; it is true that I am not the only one having this problem. I am disappointed and no longer believe that buying French is a guarantee of quality. I contacted the AI which responded: Dangerous, defective device, do not plug it back in. After that, I went online and I am not the only one. I should have ordered online but not directly from Lagrange. I am very disappointed and doubt that buying French is a guarantee of quality.

Package received more than a week after the order, the content was compliant

My waffles are not cooked, they remain white and soft even with the crispy function and the setting on 3

Cheaper price seen elsewhere

The package arrived completely damaged as well as the oven box.. .

LAGRANGE GOOD PRODUCTS but unfortunately: delivery error... item in the package does not match the delivery note and the order. (error between 2 boxes?). Issue resolved in 1 week with customer service. Unfortunately, the item is out of stock.. New order made with another item of the same and promo code for discount and returned package received.. Still waiting for the refund of the first purchase..

Being a Christmas gift, I will change my review once the holiday season is over.

Hello, An order from November 28, an erroneous shipment from Lagrange, my return within the deadline, the return from Lagrange on December 14 still not received. And I make all the intermediate calls. Best regards, Franck

Still waiting for our delivery. Non-existent customer service, first and last time

A fixing screw and other elements were missing from the box of my fondue, this should be checked before shipping.

I received my package only 10 days later!!!! Delivery problem for 3 days.... finally a change of pickup point!!!! Not great......

The device is of good quality. However, I regret that the 2 lower glass plates do not detach, making cleaning difficult. Also, no spatula provided, which is a bit stingy for a device at this price.

Incredible! I received the wrong waffle maker and an assortment of plates for both the correct and incorrect waffle maker. Customer service is slow and does not pay attention to the explanations given in the complaint (for example, the shipping address that has changed in the meantime). I will have to waste time going to ship the products received by mistake and wait for my order again. What a disappointment!

Too bad, my waffle maker arrived with a small defect!!!

Not received, not informed of the tracking

I ordered a Lagrange device and I am very disappointed with the quality of the delivery and the condition of the product received. The package arrived completely broken. Inside, the grill had several damages: shattered wooden frame, scratches on the metal part, broken plastic parts, and even a problem with the cables. The device is unusable! This is really disappointing for a product of this range. I contacted customer service to find a solution but to this day no news from them. I hope the brand will improve the packaging and protection of its products, as the shopping experience was not up to par, especially for the price it is.

False Black Friday offer that is not one, purchase in advance but cheaper on BF day, complete scam

I make an effort to buy French, and I notice discounts of 20% a few days after my order. This is not satisfactory....!

Upon opening the package, the glass was broken... it was for a birthday. We will contact you to arrange a replacement.

The device works well but cleaning is very complicated when you spill, all the grease comes out the back and cleaning it is very complicated, you have to completely disassemble it, only the plates are easy to clean.

the waffle maker is good but the traditional plates without coatings are catastrophic, even with a lot of oil the waffles stick to the plates and you really have to scrape to get them off, of course I made this choice wanting to avoid the PFAS from non-stick plates but I really regret this choice

I have already sent my comment.

I received a plate for mini pancakes, the coating of the original plate was worn. The quality is not at all the same, it is very light and wobbly. Disappointing product.

The device does not heat much.

Curious that you send me the satisfaction survey when yesterday I asked you for the return procedure. Indeed, designing the bowl and the knife accessory in two parts, what happened to me happens. When removing the bowl, the accessory remained fixed and the contents of the bowl spilled... Congratulations.

The fork holder was indicated for a model of casserole that is 21.5 cm wide. However, the received fork holder is only 19.5 cm.

I received a broken waffle maker that was glued back together in any way.

Order and delivery OK. However, the plates chosen for the waffle maker stick: impossible to make waffles. What can we do? Best regards.

Packaging opened upon receipt even if nothing is missing is not reassuring

arrived broken

Several negative points: - waffle cooking: they cook but do not brown and the cooking time is long - croque monsieur plates: the imprints are not the size of a standard slice of bread - machine volume: takes up a lot of space during cooking with the tilting system from one side to the other. A flipping system is much better. - cooking variation button (light - dark) in plastic does not seem very sturdy and is not precise ...

Lagrange is a recognized brand where you can normally find the missing parts. And now I learn that my waffle maker is an old version so it's impossible to order plates. I will have to buy the new version of the waffle maker, while I only want a set of plates. In conclusion, I will never buy Lagrange again, whatever the device, since it is impossible to obtain parts for the old version, plus the prices of your devices are still excessive so I thought the after-sales service would follow, which is not the case, so I would not recommend buying one of your devices to anyone.

Not the right part without an old waffle maker male connector and it needed female