Customer reviews of LAGRANGE

The device was delivered slightly damaged. The back is bent/dented and the plate itself is not centered, but the right side is slightly raised.

Missing cable. Long delay to respond. Insufficient commercial approach.

I am still waiting for the package by Cronopost !!!!!!

I had ordered a Pro plancha model that was supposed to include a spatula and a special plancha recipe book, but I ordered and received a plancha that does not include this offer; a sticker was even stuck on the box that displayed the offer. Why did I not receive the offer in question? I don't know? I filed a complaint, and the response was that the reference of my plancha does not include the offer, yet when I placed my order, there were no other references!!? This will remain a mystery!

I am disappointed with the purchase because I can't taste the flavors, and I find it way too sweet

Very long delay compared to what is announced on the site

Furious that I cannot replace the blender of my Lagrange mixer, while the motor works perfectly. While we prioritize repairs, this makes no sense. I would not recommend this supplier. Best regards,

I am still waiting for the refund of the order following its return to you

Purchase of plates for waffle maker, the one for churros does not satisfy us following the recipes, we will continue to search, so moderately satisfied with this purchase. Delivery almost within the announced timeframe, little information received once the order was paid, the next email was from the post office.

I have a piece, well received, but I have no instructions for how to install it.
Quite unfortunate

Quality products, but the options offered are not always suitable for the initial product. Too bad…

For now I am satisfied, I am ordering my flavors for the yogurts

Waffle maker order €99 from February 19 never received.

Very good products.
I bought the premium waffle-croque-waffle maker at the end of the year especially for the waffles because my mom's first waffle maker from the 60s still works very well.
I wanted to complete it with other sets of plates.
A bit disappointed that the ongoing promotion lasted so little time. I hesitated between several and didn't have time to take advantage of it. So I limited myself to 2 sets.

One thing, the box of the contents was damaged. A shame when it's a birthday gift. Best regards.

Hello,
Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.

Part received as described. Delivery time rather long.

Package received as agreed with a lot of dust on the very dirty package, fortunately the inside plates in their pockets are clean.

I find the accessories too expensive, especially since you have to add shipping costs. Why is it not possible to get them in stores, simply?

I had already bought a box of Lagrange flavoring (Leclerc) in stores, and I was quite satisfied even though the price was higher. So I decided to buy 3 boxes on the site, with shipping costs, it’s not more economical but there is more choice. The quality is very good, the flavors are there. But it would be very interesting to put the quantities in grams rather than in tablespoons! Because it’s not very economical, I had to do several tests to achieve the taste I wanted without it being too sweet. Also, please specify on the box that there are no ferments in the preparation! This will avoid unpleasant surprises. Regarding delivery, nothing to complain about: very fast delivery and the 3 boxes well packaged in a carton.

Very happy with my order, just average friendliness when I called for information.

I lacked information about the product; if I had seen that the power of this waffle maker was only 1000W, I wouldn't have ordered it. The cooking time is way too long and the impressions are not deep enough, too bad the waffles are not thick enough. I chose this device because it doesn't have Teflon...

Delivery not ensured to the chosen location but to the nearby Post Office.

We can't find everything

Pot for making fresh cheese very practical but would deserve to hold 2 liters of milk. Because being able to put only one liter of milk, once drained, there is not much fresh cheese.

There is a space to ask questions when ordering, but no response is provided... so it's useless (it really doesn't seem serious). I will order on Amazon next time...

Delivery went very well but spare part too expensive....

One star because we cannot give less... This is our second purchase, Lagrange was synonymous with quality and durability for us, what a disappointment!!! Upon receiving our order (which was supposed to be a Christmas gift), we had the unpleasant surprise of discovering a raclette service in deplorable condition, one wonders if we were really sent a new device?! The packaging and protections were intact, so it is not a delivery problem. The cooking plate is scratched, the cooking stone is damaged in two places, small broken pieces of plastic floating at the bottom of the box, the heating plate is deformed and touches the plastic base (super dangerous!), all these defects must have been present before shipping... In short, unacceptable and disrespectful towards customers, especially given the price!! Of course, we sent an email to customer service as soon as we received the order to request a return and a refund, but we are still waiting for their response for 2 weeks... To date, still no solution!! This confirms the little consideration regarding customer satisfaction, in short, run away!

The joint sent does not correspond to my blender while the base does.

Order not received. No response to the message left on their contact. To be avoided.

I ordered a seal and had to go through a package that was delivered to a relay point: in addition to the cost and the trip, the size of the package is absurd and it's a total waste, I don't understand this choice rather than sending this seal by mail.

Just after my purchase and after the first use, a chip appeared on the exterior coating of the waffle maker, I informed the brand via their website, my request went unanswered. New message on December 24, 2024, still no response, which justifies my rating.

Navigation on the site, ordering and delivery were top-notch. However, I am very disappointed because I ordered a blue abyss waffle maker and it is all BLACK! Since it's a gift, I just noticed it. It's very disappointing.

Matches. Good delivery tracking with the added bonus of a smile from the postwoman!

Excellent product. The previous one lasted over 20 years. It's the waffle maker plug that came loose.

No response to my complaint in customer service

This is the 2nd time I order a Lagrange waffle maker. The 1st time model Super2, my waffle maker fell about 5cm, it completely broke at the handle, I really had a bitter taste because for the price I didn't think a small fall could put it in such a state. Considering it was my fault, I bought another waffle maker 2 years later. The 2nd waffle maker model Premium this time, I wanted to take what I considered to be the most qualitative. The package arrived and how to explain... The waffle maker was literally and almost a midnight game in 100 pieces inside. The package had obviously been mishandled but again, I don't understand how it could end up in such a state. I returned the product and got a refund. I will turn to another Belgian brand known for its robustness because at over 100€, we expect the product to be at least sturdy. Putting heavy cast iron plates on fragile plastic supports is really not wise especially at the price we pay.

The order was not simple, certainly due to the Black Friday period.. the site was not updating, product amounts were incorrect, and the phone reception for order service was lacking.

The product is good but the presentations on the sites are complex. It is difficult on the Lagrange site to know the color of the waffle maker. It is also difficult to choose the waffle and waffle model and the color. As a result, I wanted a gray model and received a beige-sand product. Hence my disappointment and dissatisfaction..

Package received in poor condition with impacts on the box.
The product is not even protected in the box, it looks like refurbished!
I preferred to order directly from the brand's site for more security, but apparently it's not better...