Customer reviews of LAGRANGE

I still haven't been able to retrieve my invoice on your site (process not clear for a novice) Can you send it to me by email Thank you

Nothing to report.

Package damaged and waffle maker box also punctured. Since the delivery is in a parcel locker, it is not possible to make an immediate complaint.

Still not delivered after several follow-ups.

Hello, the shipping box had a hole as well as the waffle maker box. The delivery being in a locker, impossible to make a complaint according to your criteria. Regards, Mr. Camus.

Not received and I sent an email to understand and no response to my question

Missing the dimensions of the pans when we want to use them as replacements for Tefal ones. They are a bit larger but still fit in my stone grill/raclette.

did not receive the order

The absence of an invoice explains the score of 3. It should be found in the emails.

Order placed on August 29th lost by the carrier, a second shipment made by Lagrange, never heard back except for the order tracking, on September 19th nothing, it's a pathetic tracking

20% discount a few days after my order, it's frustrating... if they had communicated about back-to-school offers I would have waited a bit.

The navigation and delivery of the product were correct. However, customer service did not respond favorably to my request to substitute the waffle plates that I absolutely do not need for wafer plates. I have 3 sets of new and unused waffle plates from the 3 purchases of this waffle maker.

A bit expensive and no notice to indicate that the package has arrived at the pickup point

Well, I am very disappointed, as I mentioned yesterday in various email exchanges with Mrs. Ingrid from customer service whom I contacted following the recommendations of Mrs. Marie. I have received no response. As for the return of my waffle maker which was damaged due to transport, because the carriers are very rough, Mrs. Ingrid sent me the return label, but I want to be sure that she sends me a brand new one, not a refurbished one. I paid to get a brand new one and she has not responded to me and I still have not received the Bordeaux spreader that was not included in my package. I also reported this to Mrs. Ingrid, she told me she would take care of it immediately but I have not received anything yet. So please, can you tell me if I can really return my waffle maker which is damaged in the corner due to transport and that you send me a brand new one? That was my question yesterday and I did not get a response. Thank you very much. Have a nice day. Jacqueline Madar 06 52 20 85 07 and also in the pouch of the mini waffle makers and tarts, it was very very very damaged. There was a lot of dust whereas when I ordered the waffle picker from Amazon, the pouch was transparent, shiny, and clean, not like the one you sent me which contained the mini waffles and mini tarts. I reported that too, it’s still strange. Thank you for your response, I hope to get an answer today because yesterday I waited and got no response from Mrs. Ingrid. It was radio silence. Plus, I love your waffle maker, I only find it with you and my sister also loves it and I promised to buy her one for Christmas. So please make an effort.

As much as I was very satisfied with the product (toaster), the customer service leaves much to be desired... A week after my order (paid), nothing, no shipment, no contacts, nothing... I send an email, and a lady responds to me saying this: "Part of the staff was on vacation, why, are you in a hurry, is it an emergency?" Response: No, not especially, but when my money was debited (instantly), I appreciate receiving quickly, or at least being kept informed. The lady seemed surprised...

Hello, I was very surprised to find that the burgundy spreading spoon was missing, it was not there I turned the boxes over and over and there was nothing and my invoice was not there either. A consultant replied to me by email saying that the invoice is on my account I found it, I did not know it was on my account and moreover the corner of the waffle maker is damaged due to transport. Ah I am really very very disappointed. Yet I love this waffle maker I already bought one from you a few years ago and now I bought another one I wanted a brand new one and it is damaged on the side due to transport I love this model so much and my sister, she loves it so much that I am going to give her the same one for Christmas from you. Well here is my opinion Jacqueline Madar, 06 52 20 85 07

Disappointed with my order

Purchase of a refurbished product sold at half price. Aside from the absence of the ladle, everything seems like new (no dough, box not damaged, the second set of plates present). Already used several times with satisfaction. Cooking waffles in 2min 30 / 2min. Only downside is the waffle recipe - which could be better - Both kids and adults are very satisfied. At €55 I recommend especially with the 3-year warranty.

Purchase of a refurbished product sold at half price. Apart from the absence of the ladle, everything seems like new (no chips, box not damaged, the second set of plates present). Already used several times with satisfaction. Cooking waffles in 2min 30 / 2min. Only downside is the waffle recipe - which could be better - Both kids and adults very satisfied. At €55 I highly recommend especially with the 3-year warranty.

does not work on iPad

No difficulties but one piece of information seems a bit hard to see and I made an additional purchase that I could have avoided. I feel like I got a bit tricked.

Nothing to report 1

Did not receive my order!!!!

It's a shame that the plates are already fixed in the 'packs'. I would have liked to take a 'pack' of Liège waffle / croque monsieur / grill-panini. It's a pity. So I can't fully enjoy the other plate offers or otherwise spend more like I did and not have exactly what I want...

correct

Simple to use site, sober. Fast shipping. However, the box of the device was not secured in the shipping carton. Given the weight of the raclette device, the shipping carton was very damaged upon receipt. Big issue with the packaging...

Refurbished product at a very attractive price but the stone is damaged

Shipping costs are exorbitant, especially just to get some caps or other containers back.

Like all commercial sites, absolutely non-informative

Bought to replace the previous one that we broke, we are still very happy with it. However, it is regrettable that Lagrange refused to replace the basic waffle plate, forcing us to acquire a completely unusable duplicate (since we still have the originals) which we cannot resell or give away (since it is the one provided by default). In an ecological context of waste reduction and better resource use, this is really a shame.

Very fast delivery. Very good products The only negative point is that after several orders with them. No discount coupon is granted. Just a shame.

Good site, easy to use

Very clear site.

Meets my expectations, very happy

The item suits me, but I am not satisfied with the customer service, order received but incomplete missing the ladle, email sent no response

Following the breakage of the attachment system of the potato masher after 7 or 8 uses, I obviously ordered a new potato masher indicating the problem with a photo attached. And nothing more.

Hello, yogurt maker lid too fragile, delivery times too long

I never received an email: neither when ordering, nor when shipping, nor when my package arrived at the pickup point! And when you send an email, you don't get a response. Only after complaining on the Facebook page. It's very unfortunate. I will not order again through your site.

My order does not satisfy me at all. The lactic ferments are altered, and the fermentation time of my yogurts must be doubled to achieve a normal consistency. I had already ordered ferments from this site, and they were of acceptable quality. For this purchase, there is presumably a problem with the merchandise.

Very damaged packaging, oversized box, so the box and the device's manual are also damaged. The power cord is not the original (in red) but a replacement cord.