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H
Rating: 5 out of 5
Simple, fluid and clear website. We get the essential information quickly.
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 1, 4 and 5 stars
Reset filtersY
Rating: 5 out of 5
nothing to report
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C
Rating: 5 out of 5
Fast, well packaged, top-notch customer service. Bravo!
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M
Rating: 4 out of 5
Very good
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M
Rating: 5 out of 5
Easy to use. The yogurts turn out well. I use 1 L of milk (instead of the recommended 1.5 L) because it's easier to measure and the size of the yogurt is closer to store-bought ones. I haven't tested the cheese-making mode yet.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Have a great day and see you soon at LAGRANGE Marie
E
Rating: 5 out of 5
Nothing to complain about.
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C
Rating: 1 out of 5
The customer service is simply catastrophic and insulting. I received a defective machine for which I requested a replacement, and Lagrange simply sent me a machine whose stone was still dirty from previous owners, with protective film on the steel that fused with the base, making it impossible to remove, and exchanged the pots and power cable for cheap plastic copies from China. Who do they think they are fooling? Can customers be treated like this in 2023? This is a brand to avoid.
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J
Rating: 5 out of 5
Ergonomic site, efficient delivery. The Lagrange Super 2 traditional waffle maker works very well. You quickly get the hang of it, and it's super easy to use. The cast aluminum plates do not stick: I only needed to oil them once to make 20 waffles. Top-notch! To my knowledge, this is the only waffle maker on the market offering plates without non-stick coating, thus without PFAS (PTFE, PFOA, etc.), which are eternal pollutants and ultra-toxic. See the investigation by Le Monde on this subject: 'Eternal Pollutants: Map of Europe Contamination by PFAS'. The link: https://www.lemonde.fr/les-decodeurs/article/2023/02/23/polluants-eternels-explorez-la-carte-d-europe-de-la-contamination-par-les-pfas_6162942_4355770.html?lmd_medium=al&lmd_campaign=envoye-par-appli&lmd_creation=ios&lmd_source=default
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. We are also delighted that you like our historic Super 2 waffle maker! Have a great day and see you soon at LAGRANGE Marie
A
Rating: 5 out of 5
Everything went well, delivery was neat
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I
Rating: 5 out of 5
Effective tracking of spare parts
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D
Rating: 5 out of 5
Easy to find what suits us
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A
Rating: 1 out of 5
Very good site
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B
Rating: 4 out of 5
Product meets expectations but had to call customer service for updates on the order, so satisfaction is mixed
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J
Rating: 5 out of 5
Easy-to-use site with a great promotion for placing an order
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C
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Easy to use for choosing the product and accessories
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J
Rating: 5 out of 5
Quality and service are top-notch
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J
Rating: 1 out of 5
Very long shipping times, next time I will order from AMAZON
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Response from LAGRANGE
Hello, Thank you for your comment. As mentioned on our site in recent days, we have indeed been victims of our success during the Black Friday period. Please know that all the staff of our SME were mobilized to ship orders as quickly as possible, but despite these efforts, there were indeed delays in deliveries. We hope that despite this setback, you will be fully satisfied with our products. The Lagrange team.
A
Rating: 4 out of 5
Easy-to-access site, delivery in 10 days instead of the 5 days mentioned on the site.
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A
Rating: 5 out of 5
Everything went well from the order to the receipt.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Best regards, Marie
S
Rating: 5 out of 5
Fast and compliant delivery. No problem
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Best regards, Marie
M
Rating: 5 out of 5
Happy with the product and the service!!!!
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Response from LAGRANGE
Hello, We are delighted that your experience with LAGRANGE has been positive for you! Thank you very much, Marie
P
Rating: 4 out of 5
Sometimes bugs with older versions of Safari (Apple): impossible to close the foreground window
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Response from LAGRANGE
Hello, Thank you for your comment. We are indeed experiencing some display issues with Safari, our teams are mobilized to find the appropriate solution. Thank you again for your order. The Lagrange team.
J
Rating: 5 out of 5
Great, customer service is attentive, package received on time following my request. I recommend.
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N
Rating: 5 out of 5
Good product, good service.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. Best regards, Marie
C
Rating: 5 out of 5
Simple and quick, excellent order tracking
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. Best regards, Marie
L
Rating: 5 out of 5
very good service
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C
Rating: 5 out of 5
Great brand!!! So happy
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Best regards, Marie
L
Rating: 5 out of 5
Always of very good quality.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. Best regards, Marie
N
Rating: 5 out of 5
Everything is very good
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B
Rating: 1 out of 5
Broken pots, poorly packaged parcel. Reported by email to Lagrange --- no response
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Response from LAGRANGE
Hello, We are sincerely sorry for this inconvenience. I have informed Ingrid from customer service about the problem you are experiencing, so she can find the best solution for you. Best regards, Marie
R
Rating: 5 out of 5
Top!
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G
Rating: 5 out of 5
Heats very well
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Response from LAGRANGE
Hello, Thank you for your positive feedback. Best regards, Marie
F
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
Easy to navigate the site.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. Best regards, Marie
A
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
impeccable packaging, delivery time a bit long,
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J
Rating: 5 out of 5
Very clear site and order tracking
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Response from LAGRANGE
Hello, Thank you for your positive feedback. Best regards, Marie
V
Rating: 5 out of 5
Very good.
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B
Rating: 1 out of 5
discrepancy between the information on the homepage of the site and the reality of an order
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Response from LAGRANGE
Hello, We are sincerely sorry that your experience was not positive. The Lagrange team.