Customer reviews of LAGRANGE

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/04/2023 à 21h46 following a purchase from 06/03/2023

Good fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/04/2023 à 10h22 following a purchase from 21/03/2023

Small details to correct from navigation on iPad, the menu stays open

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/04/2023 à 12h40 following a purchase from 29/03/2023

Correct site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2023 à 11h39 following a purchase from 21/03/2023

No particular problem. Fast shipping and well packaged.5

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Acheteur Vérifié

Rating: 1 out of 5

Published on 30/03/2023 à 18h18 following a purchase from 21/03/2023

4/5 good product I knew your brand, I already own a raclette machine

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Response from LAGRANGE Published on 31/03/2023

Hello, Thank you for your trust and see you soon!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/03/2023 à 17h39 following a purchase from 22/03/2023

of course all along the line

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 16h49 following a purchase from 19/03/2023

Hello corresponds very well to what I want at a reasonable price

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Acheteur Vérifié

Rating: 1 out of 5

Published on 22/03/2023 à 19h39 following a purchase from 22/02/2023

Very disappointed because the order arrived at a pickup point but I don't know which one because the selected one no longer accepted deliveries, sent several emails without response, therefore I called and the person was not very pleasant on the phone. I will not order from the LAGRANGE site again.

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Response from LAGRANGE Published on 23/03/2023

Hello and thank you for this comment. We are sorry to hear that your experience on our site did not go as you wished. However, once the package is handed over to our carrier (Colissimo in your case), we can no longer act on its delivery. Regarding your exchanges with our consumer service, we will investigate to better understand the malfunction and find solutions to improve our quality of service. The Lagrange team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/03/2023 à 17h10 following a purchase from 25/02/2023

Quality products (I have a waffle maker and a yogurt maker)
However, customer service is impossible to reach by phone and it's a premium rate number: you wait, you pay and it keeps ringing busy. It's very unpleasant and gives a bad image of the brand... Regrettable....

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2023 à 13h29 following a purchase from 11/03/2023

Good site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/03/2023 à 12h05 following a purchase from 01/03/2023

Easy to navigate site. Delivery timeframe a bit long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/03/2023 à 16h18 following a purchase from 27/02/2023

I regret not being notified of the arrival of my order. It's a shame that the product was sold with aluminum plates

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Response from LAGRANGE Published on 13/03/2023

Hello, Thank you for your comment. The delivery notification of your order is carried out by our carrier, we will inform them of this incident so that corrective actions can be taken. Regarding your product, you purchased non-stick plates for Super 2 on our site. Perhaps you are referring to the waffle maker originally purchased from one of our distributors? If so, we can only encourage you to contact the customer service of that point of sale to report the error. The Lagrange team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/03/2023 à 14h14 following a purchase from 27/02/2023

Too bad there is no response to emails for information requests

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/03/2023 à 19h01 following a purchase from 23/02/2023

I found what I was looking for

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/03/2023 à 14h12 following a purchase from 22/02/2023

Device severely damaged and unusable upon delivery (box and packaging intact, so device damaged from the moment it was packed)

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Response from LAGRANGE Published on 06/03/2023

Hello, We are sorry to hear that your device was delivered damaged. We invite you to contact our consumer service at [email protected], attaching photos and your order reference. Our advisors will do their best to find a solution to your issue. The Lagrange team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/03/2023 à 12h58 following a purchase from 20/02/2023

Very professional, as the stone arrived broken despite very careful packaging, but the replacement of the stone was very quick.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/03/2023 à 08h25 following a purchase from 27/02/2023

Good, no problems, fast delivery and in accordance with the order.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 02/03/2023 à 08h20 following a purchase from 19/02/2023

False advertising.

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Response from LAGRANGE Published on 02/03/2023

Hello, It is true that the description of the device you purchased included an error, we corrected it as soon as we received your comment. We apologize for this oversight on our part. Our consumer service will contact you to find a solution. The Lagrange team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/02/2023 à 16h06 following a purchase from 20/02/2023

No worries about the site and navigation, except for the proposed recipes which, for some, have certainly never been tested by the authors!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/02/2023 à 10h01 following a purchase from 08/02/2023

Rasign

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/02/2023 à 20h36 following a purchase from 11/02/2023

difficult to find the product

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/02/2023 à 16h03 following a purchase from 12/02/2023

I bought a yogurt maker lid, mine was broken for now it's fine but the last one I ordered was of poor quality it broke quickly to see in time

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/02/2023 à 13h08 following a purchase from 10/02/2023

The obligation to communicate by email is not easy for elderly people like my in-laws, and that's a shame.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/02/2023 à 09h47 following a purchase from 01/02/2023

Easy and quick, the price of the spare part is reasonable. 4 out of 5 because I received the kettle filter in a medium-sized box that could have been packaged in an envelope to be more economical and ecological.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/02/2023 à 16h45 following a purchase from 29/01/2023

No problem with the site, easy to navigate. Small downside regarding the delivery by Colissimo, order stuck for several days on their site to be delivered late to another address.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/02/2023 à 17h09 following a purchase from 29/01/2023

Site okay.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/02/2023 à 12h50 following a purchase from 04/02/2023

The site is well designed, navigation is simple.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 11/02/2023 à 16h31 following a purchase from 21/01/2023

Product does not match our blender

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/01/2023 à 18h13 following a purchase from 18/01/2023

Accessible site and easy order

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/01/2023 à 11h49 following a purchase from 11/01/2023

The plug I bought works but there was no manual, huge packaging for a simple plug that could have fit in a small bubble envelope and shipping costs as high as the price of the item! Anyway, happy but could do better

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Acheteur Vérifié

Rating: 1 out of 5

Published on 26/01/2023 à 12h48 following a purchase from 18/01/2023

No review

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Response from LAGRANGE Published on 26/01/2023

Hello, Thank you for your comment.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/01/2023 à 12h00 following a purchase from 13/01/2023

Well, no problems to report.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/01/2023 à 09h38 following a purchase from 01/01/2023

After 2 uses, the mixing bowl cracked. It had to be replaced.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/01/2023 à 10h48 following a purchase from 29/12/2022

What we are entitled to expect from a large company:
- quality of products
- respect for commitments
- respect for the customer

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/01/2023 à 14h17 following a purchase from 06/01/2023

Fast and efficient!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/01/2023 à 11h00 following a purchase from 18/12/2022

This is my 3rd purchase and I am very satisfied with the products from the French brand. The site is easy to navigate. However, I had to pay €5 for delivery for my item that cost €49.90, even though I had free delivery for purchases over €50. I would have appreciated a commercial gesture.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 30/12/2022 à 10h23 following a purchase from 09/12/2022

Very poorly designed site, impossible to register and create an account, I eventually managed to make a purchase but still no account, even the welcome discount was not applied despite calling customer service 3 times, not very flexible Lagrange, too bad!!!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/12/2022 à 18h56 following a purchase from 18/12/2022

Clear site, easy to find the product searched. Delivery conforms to the order, important point. For now, the device works well.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/12/2022 à 17h35 following a purchase from 18/12/2022

....

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/12/2022 à 15h09 following a purchase from 12/12/2022

Hello, the site is good. I found my waffle maker that I couldn't find in stores. Thank you. However, it's a shame to pay shipping fees even for a pickup point.

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