LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
What we are entitled to expect from a large company:
- quality of products
- respect for commitments
- respect for the customer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2023
Fast and efficient!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
This is my 3rd purchase and I am very satisfied with the products from the French brand. The site is easy to navigate. However, I had to pay €5 for delivery for my item that cost €49.90, even though I had free delivery for purchases over €50. I would have appreciated a commercial gesture.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
Very poorly designed site, impossible to register and create an account, I eventually managed to make a purchase but still no account, even the welcome discount was not applied despite calling customer service 3 times, not very flexible Lagrange, too bad!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
Clear site, easy to find the product searched. Delivery conforms to the order, important point. For now, the device works well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Hello, the site is good. I found my waffle maker that I couldn't find in stores. Thank you. However, it's a shame to pay shipping fees even for a pickup point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
The site itself is quite well done, easy navigation, complete site, product descriptions are quite detailed. I just have a small reservation about the choice of products, with packages that I do not understand, like the entry-level waffle maker with heart-shaped plates, while I imagine that if we want the entry-level, we prefer to have standard plates. But it is surely a way to encourage buying additional accessories... I also do not understand the impossibility of choosing the color. For example, we have the Premium Waffle in champagne color with one plate, but if we want the blue one, then it necessarily comes with 3 plates!?! I do not like this logic at all.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
easy search. good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2022
Delay in shipping due to the overload of orders during this holiday season
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
Product received scratched, as if already used. For the price and the brand image of Lagrange, I am very disappointed. Despite a message the evening of receipt of the package via the site form + an email to customer service 7 days later, no response. I would like to return this product and get a refund because I am not satisfied.
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Response from LAGRANGE
Hello, We are sorry to hear that your product arrived damaged. Our consumer service apparently did not receive your emails, but we have forwarded your contact details to them so that you can be contacted as soon as possible and a solution can be found for you. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2022
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2022
Order received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
The order arrived on time, if only all sites could do the same...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
I have been using a waffle iron for years, waffles + croque monsieur! and I have never had any issues with this renowned brand
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2022
We regret having to order the Super 2 Traditional waffle maker elsewhere due to the removal of this item from the French site. We would have preferred to order it directly. From a personal opinion, we find it a mistake to remove a healthier product (because it has no non-stick coating) from the French site while it is available elsewhere and is perfect for use, with no adherence to complain about. We had placed the waffle maker we wanted to buy in our cart well before its removal from the site and it would have been wise to send us an email before removing the item to inform us to place our order. Too bad, disappointed.
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Response from LAGRANGE
Hello and thank you for your comment. The Super 2 Traditional was temporarily removed from the site during the Black Friday promotions because we were out of stock, it is now available again. We are sorry that you could not order on our site but hope that your waffle maker will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2022
The site is very good. Explanations, recipes ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
Site okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Item received within the deadlines and well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2022
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2022
Clear and straightforward: efficient! But for verified reviews, we should be able to give a rating without having to leave a comment for each item. Or have a dropdown list for quicker feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2022
It would have been nice to put the plates in boxes because it's not easy to store them afterwards, so if you have any empty boxes, I would be interested
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2022
Good, however a damaged package that had to be checked because it was exposed to humidity
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2022
Delivery within the announced deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2022
I didn't immediately find the spare part I needed to repair my waffle maker (snap-in socket) because it was mixed among waffle maker accessories on the site pages. I called customer service who quickly sent me the link to the correct page by email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2022
No navigation issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2022
serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2022
Good except they do not respect delivery times in August
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2022
No comments
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2022
Very good. Just missing recipes with plant-based milks
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2022
Good reading of the products, ease of ordering
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
Very pleasant site to look at but difficult to find certain products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2022
very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2022
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2022
Good navigation on the site, fast and perfect delivery. Content matching my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2022
Very good, but since then I've been receiving a bit too much advertising for the site!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2022
Order in August. But nothing informs that the service is closed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2022
Simple site to use. It would be practical if we could easily compare the different versions.
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