Customer reviews of LAGRANGE

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 346 published reviews
5 5 554 88% 4 476 8% 3 151 2% 2 61 1% 1 104 2%

Summary of reviews

LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2022
The waffle iron works very well and is very stylish. Too bad the box of the waffle maker is half coated with 'grease', it seems. Even the delivery note is soaked. I will have to store my iron in another box. Too bad for an iron of this price. The delivery was fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2022
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2022
Not clear on the origin of the manufacturing.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2022
Just perfect.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2022
Delivery one day before the scheduled date (without prior information) and heavy package left at the entrance gate (received by an elderly person) without any offer of help. In short, a rushed service from Chronopost.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
Very good quality of products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2022
It would still be preferable for the power cord to be a bit longer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2022
Put even more emphasis on quality, the choice of materials
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/06/2022
Everything went very well, quick and efficient. Equipment in good shape, very good waffles.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2022
Very easy to navigate site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2022
Navigation on the site is very simple.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
Easy to use. Lacks a bit of photos of the items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2022
Site very easy to understand. The products I wanted were easy to find.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.
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Response from LAGRANGE
Hello, We are sorry to hear that your product was damaged during transport. We do our best to protect our products, but transport damage is always possible. We sincerely apologize for this incident. Our consumer service sent you a prepaid label to return your product on June 1. Once we receive it, we will proceed with its repair or exchange depending on the severity of the damage. Please note that we are a small business and our consumer service consists of only one person, which is why the processing time for requests can sometimes take several days. Nevertheless, customer satisfaction is at the center of our priorities and we do our best to find an adequate solution to each issue. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2022
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2022
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2022
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2022
Had no problem ordering, as far as I remember
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