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Rating: 4 out of 5
Put even more emphasis on quality, the choice of materials
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 1 and 4 stars
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Rating: 1 out of 5
Everything went very well, quick and efficient. Equipment in good shape, very good waffles.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very easy to navigate site
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Rating: 4 out of 5
Navigation on the site is very simple.
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Rating: 4 out of 5
Easy to use. Lacks a bit of photos of the items.
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Rating: 4 out of 5
Site very easy to understand. The products I wanted were easy to find.
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Rating: 1 out of 5
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.
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Response from LAGRANGE
Hello, We are sorry to hear that your product was damaged during transport. We do our best to protect our products, but transport damage is always possible. We sincerely apologize for this incident. Our consumer service sent you a prepaid label to return your product on June 1. Once we receive it, we will proceed with its repair or exchange depending on the severity of the damage. Please note that we are a small business and our consumer service consists of only one person, which is why the processing time for requests can sometimes take several days. Nevertheless, customer satisfaction is at the center of our priorities and we do our best to find an adequate solution to each issue. The Lagrange team.
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Rating: 4 out of 5
good
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Rating: 4 out of 5
nothing to say
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
Very good site
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Rating: 4 out of 5
Had no problem ordering, as far as I remember
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