The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
We are sincerely sorry that you have not received your order. This end-of-year period, with Christmas, is particularly busy and can unfortunately lead to delivery delays. We invite you to contact our customer service via the form on lagrange.fr so that we can check the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
E
ELENA N.
Rating: 1 out of 5
following a purchase from 22/11/2025
I ordered a Lagrange device and I am very disappointed with the quality of the delivery and the condition of the product received. The package arrived completely broken. Inside, the grill had several damages: shattered wooden frame, scratches on the metal part, broken plastic parts, and even a problem with the cables. The device is unusable! This is really disappointing for a product of this range. I contacted customer service to find a solution but to this day no news from them. I hope the brand will improve the packaging and protection of its products, as the shopping experience was not up to par, especially for the price it is.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the condition in which your device arrived and fully understand your disappointment. It is important for us that our products arrive in perfect condition and we take your feedback regarding packaging and protection very seriously.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can quickly resolve this situation and offer you an appropriate solution.
We wish you a very good day.
The Lagrange team.
C
CATHERINE R.
Rating: 4 out of 5
following a purchase from 16/11/2025
The outer parts heat less than the center. The energy distribution is not completely homogeneous. Maybe also add spatulas to recover all the cheese. Otherwise, nice aesthetic appearance
Translated reviews
J
JULIEN B.
Rating: 1 out of 5
following a purchase from 19/11/2025
False Black Friday offer that is not one, purchase in advance but cheaper on BF day, complete scam
Translated reviews
L
LIONEL P.
Rating: 4 out of 5
following a purchase from 18/11/2025
In line with our expectations
Translated reviews
J
JEAN PAUL B.
Rating: 4 out of 5
following a purchase from 18/11/2025
I ordered a transparency raclette for 8 people on the site. The device arrived well, but in the pictures, I had seen white pans, and I received black pans..... So I asked if it was possible to exchange the pans? (New device, not used)... Response: no. You have to return the device and order a new one with white pans!... So, I ordered 8 white pans, which I received well..... I think a commercial gesture would have been nice, especially since I was willing to pay a supplement if necessary.... Too bad, but I will remember it.
Translated reviews
U
URSULA W.
Rating: 4 out of 5
following a purchase from 18/11/2025
I would have liked to receive an email as soon as the package was shipped. However, I was able to track the package via my account, so it wasn't that bad.
Translated reviews
N
NADINE G.
Rating: 4 out of 5
following a purchase from 17/11/2025
I haven't opened the package: it's a gift for Christmas!! THANK YOU
Translated reviews
M
MAURICETTE M.
Rating: 4 out of 5
following a purchase from 15/11/2025
I have been a regular user of Lagrange products for many years and have never been disappointed with my purchase. This is the first time I am doing it online. Everything went well with the shipping. Since it is a gift for my granddaughter for Christmas, I haven't unpacked anything yet. We'll see at Christmas how the device I am giving her is.
Translated reviews
F
FRANCOIS H.
Rating: 1 out of 5
following a purchase from 15/11/2025
I make an effort to buy French, and I notice discounts of 20% a few days after my order. This is not satisfactory....!
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand your disappointment. The discounts you noticed corresponded to pre-Black Friday offers. On Black Friday itself, there may be additional promotions. We try to offer various deals throughout this exceptional period to satisfy as many customers as possible.
We wish you a very good day.
The Lagrange team.
V
VALERIE F.
Rating: 4 out of 5
following a purchase from 09/11/2025
very fast
Translated reviews
H
HELENE O.
Rating: 4 out of 5
following a purchase from 03/11/2025
I ALREADY KNOW LAGRANGE AND AM SATISFIED. HOWEVER, THE DELIVERY WAS LONGER THAN EXPECTED DUE TO THE POST (COLISSIMO). DELAY ALLEGEDLY RELATED TO SHEIN SHIPMENTS ...
Translated reviews
V
VICTOR B.
Rating: 1 out of 5
following a purchase from 27/10/2025
Upon opening the package, the glass was broken... it was for a birthday. We will contact you to arrange a replacement.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that the glass arrived broken, especially for an important event like a birthday. We remain at your disposal and are ready to carry out the replacement as soon as you contact our after-sales service via the form on lagrange.fr
We wish you a very good day.
The Lagrange team.
R
RICHARD D.
Rating: 1 out of 5
following a purchase from 01/11/2025
The device works well but cleaning is very complicated when you spill, all the grease comes out the back and cleaning it is very complicated, you have to completely disassemble it, only the plates are easy to clean.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your feedback.
We are glad that the device works well.
Your comments are valuable and will help us improve the ergonomics and practicality of our devices for future versions.
We wish you a very good day.
The Lagrange team.
M
MARCEL G.
Rating: 4 out of 5
following a purchase from 29/10/2025
Nice model. Despite the power of 1000W, cooking time is very long. The electric cable outlet should be positioned outside the leg.
Translated reviews
S
SYLVIE L.
Rating: 4 out of 5
following a purchase from 28/10/2025
Meets expectations
Translated reviews
O
OLIVIER C.
Rating: 4 out of 5
following a purchase from 09/10/2025
Very good value for money
Translated reviews
J
JEAN-POL B.
Rating: 4 out of 5
following a purchase from 22/10/2025
bought a refurbished Premium waffle maker. clean product properly packaged in original box, just missing a closure clip which explains the 4 stars
Translated reviews
C
CATHERINE C.
Rating: 1 out of 5
following a purchase from 22/10/2025
I received a plate for mini pancakes, the coating of the original plate was worn. The quality is not at all the same, it is very light and wobbly. Disappointing product.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry that this plate does not bring you complete satisfaction. We invite you to contact our customer service via the contact form on our site lagrange.fr
so that we can examine your situation and find a solution.
Have a nice day,
The Lagrange team
D
DOMINIQUE H.
Rating: 4 out of 5
following a purchase from 19/10/2025
Very good product, the yogurt maker was a gift and my yogurts turned out well
Translated reviews
M
MARIE-DANIELLE P.
Rating: 1 out of 5
following a purchase from 10/10/2025
Curious that you send me the satisfaction survey when yesterday I asked you for the return procedure. Indeed, designing the bowl and the knife accessory in two parts, what happened to me happens. When removing the bowl, the accessory remained fixed and the contents of the bowl spilled... Congratulations.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your message. We are sorry for this bad experience and understand your disappointment. Our customer service is at your disposal to assist you in the return procedure via the contact form on our site lagrange.fr
Have a nice day,
The Lagrange team
E
EMELINE O.
Rating: 4 out of 5
following a purchase from 10/10/2025
It's a shame to have to buy the same part twice in 7 years. I bought Lagrange to be worry-free, I won't do it again
Translated reviews
J
JP F.
Rating: 4 out of 5
following a purchase from 02/10/2025
Device that matches what I expected
Translated reviews
J
JEAN-FRANCOIS L.
Rating: 1 out of 5
following a purchase from 02/10/2025
The fork holder was indicated for a model of casserole that is 21.5 cm wide. However, the received fork holder is only 19.5 cm.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your message. We are sorry for this difference in size. We invite you to contact our customer service via the contact form available on our site lagrange.fr
so that we can find a solution quickly.
Have a nice day,
The Lagrange team
C
CLARA L.
Rating: 1 out of 5
following a purchase from 30/09/2025
I received a broken waffle maker that was glued back together in any way.
Translated reviews
Response from LAGRANGE
Hello,
We are truly sorry to hear that you received a damaged waffle maker. This is certainly not normal, and we completely understand your disappointment. Our products undergo rigorous quality control before shipping, but unfortunately, incidents can occur during transport.
We invite you to contact our customer service via the contact form on lagrange.fr, attaching photos of the product and its packaging if possible. This will help us understand what happened and quickly offer you an appropriate solution (replacement or other).
Once again, we apologize for this inconvenience, and thank you for bringing it to our attention.
Have a great day,
The Lagrange team
G
GEORGES B.
Rating: 4 out of 5
following a purchase from 24/09/2025
X
Translated reviews
M
MARIE L.
Rating: 4 out of 5
following a purchase from 25/09/2025
Perfect
Translated reviews
L
LAURENT G.
Rating: 4 out of 5
following a purchase from 07/09/2025
A small downside with the kettle, the plastic filter does not hold well, it is held by 2 small protrusions at the top but nothing at the bottom. So, when we tilt the coffee maker forward to pour, no problem, the water pushes the filter, but if we accidentally tilt it backward, the filter goes backward and can fall! You can see that it is not made in France unlike the waffle makers. It does not have the same impression of quality.
Translated reviews
L
LAETITIA C.
Rating: 4 out of 5
following a purchase from 17/08/2025
Hello, package arrived on time, very well packaged. However, during use, there is water leaking from the device, I don't know if this is normal. Thank you for your response
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your message and your feedback on the delivery. We are pleased that your order arrived in good condition.
Regarding the water you observe, slight condensation can indeed occur during waffle cooking due to the steam released. However, if you notice a significant amount of water or continuous leaking, that is not normal.
In this case, we invite you to contact our customer service via the contact form on lagrange.fr. Our team will be able to help you identify the source of the problem and find an appropriate solution.
Have a great day,
The Lagrange team
I
INGRID H.
Rating: 4 out of 5
following a purchase from 24/08/2025
-
Translated reviews
F
FRANCK V.
Rating: 4 out of 5
following a purchase from 15/08/2025
My first order arrived with a broken piece. Responsive customer service. Quick exchange. Received a new raclette set that works perfectly well.
Translated reviews
S
SYLVIANE F.
Rating: 4 out of 5
following a purchase from 29/07/2025
I am satisfied, a bit expensive
Translated reviews
T
TIPHAINE C.
Rating: 4 out of 5
following a purchase from 23/07/2025
I ordered the wrong item and I can't find how to return it. I didn't choose the right model for the Lagrange waffle maker. But otherwise, it was very quick and I am very satisfied with the model for grill/panini but it was my mistake for the mini waffles.
Translated reviews
Response from LAGRANGE
Hello,
I am sorry to hear that you encountered a problem with your order. To return the item, you can contact us right here: https://lagrange.fr/fr/nous-contacter?_gl=1*ufdb0u*_up*MQ..*_ga*NDEzMzI4MDg1LjE3NTU1MjY0MTY.*_ga_8X78XS2L0J*czE3NTU1MjY0MTUkbzEkZzAkdDE3NTU1MjY0MTUkajYwJGwwJGgw
We are here to help you!
Regarding your satisfaction with the grill/panini model, we are delighted to hear that! If you have any further questions or concerns, please let us know.
Have a very nice day,
Marie
A
AGNES L.
Rating: 1 out of 5
following a purchase from 16/07/2025
arrived broken
Translated reviews
Response from LAGRANGE
Hello,
We are sorry to learn that your product arrived damaged. This incident is beyond our control and may unfortunately be related to transport.
In order for us to quickly find a solution, we invite you to contact us via the form available on our website lagrange.fr
Thank you for your understanding.
Marie
J
JENNIFER B.
Rating: 1 out of 5
following a purchase from 16/07/2025
Lagrange is a recognized brand where you can normally find the missing parts. And now I learn that my waffle maker is an old version so it's impossible to order plates. I will have to buy the new version of the waffle maker, while I only want a set of plates. In conclusion, I will never buy Lagrange again, whatever the device, since it is impossible to obtain parts for the old version, plus the prices of your devices are still excessive so I thought the after-sales service would follow, which is not the case, so I would not recommend buying one of your devices to anyone.
Translated reviews
Response from LAGRANGE
Hello,
We understand your disappointment and are sorry for your experience. Please know that we are doing everything possible to keep a maximum of spare parts available, in order to guarantee the repairability and durability of our devices, values that are particularly dear to us. Unfortunately, some older references can no longer be kept in stock, which may limit our possibilities.
We remain at your disposal via the contact form on our website lagrange.fr to find, if possible, a solution adapted to your situation.
Have a very nice day,
Marie
N
NATACHA P.
Rating: 4 out of 5
following a purchase from 05/07/2025
Products conform to the order. Delivery a bit long
Translated reviews
O
OLIVIER H.
Rating: 4 out of 5
following a purchase from 11/07/2025
Hello, it's a pity that there is no ice churning duration in your recipes. A flared entry like a funnel to fill the ice cream maker would have been useful.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your message. Your feedback is valuable and helps us to continuously improve. We will make sure to pass your feedback to our design office.
Have a very nice day,
Marie
C
CHANTAL B.
Rating: 4 out of 5
following a purchase from 10/07/2025
I am happy with the ordered device. However, the box was poorly sealed at the bottom, so I received the package upside down, disregarding the written indication on it to prevent the turbine from falling!
Translated reviews
J
JEROME P.
Rating: 4 out of 5
following a purchase from 23/05/2025
Easy to use plancha. Too bad the accessories have to be purchased separately
Translated reviews
J
JINGJING J.
Rating: 1 out of 5
following a purchase from 29/06/2025
Missing cable. Long delay to respond. Insufficient commercial approach.
Translated reviews
Response from LAGRANGE
Hello,
We are truly sorry for this disappointing experience. Forgetting a cable, taking time to respond, and not meeting service expectations... this is not what we want you to experience.
We completely understand your frustration, and we thank you for letting us know. Your feedback is valuable: it helps us improve to avoid making these mistakes again.
If this is not resolved yet, please do not hesitate to reach out to us at [email protected]: we will do everything to correct the situation as quickly as possible.
Thank you for your feedback,
The LAGRANGE team
We use cookies for audience measurement and improving user experience.
English 