Customer reviews of LAGRANGE

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 346 published reviews

Summary of reviews

LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.

Reviews 1 and 4 stars

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Simone V.
Rating: 4 out of 5
following a purchase from 06/03/2025
Clear, fast site
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Pascal H.
Rating: 4 out of 5
following a purchase from 08/03/2025
Delivery and deadlines respected. Refurbished raclette machine, upon unpacking it appeared that one of the two metal legs was slightly bent (one side is no longer in contact with the table surface). Otherwise, the machine is working properly for now.
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Christian M.
Rating: 4 out of 5
following a purchase from 04/03/2025
Order without problems, package arrived well. All OK
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Sophie J.
Rating: 4 out of 5
following a purchase from 18/02/2025
Good.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Philippe B.
Rating: 1 out of 5
following a purchase from 19/02/2025
Waffle maker order €99 from February 19 never received.
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Frederic B.
Rating: 4 out of 5
following a purchase from 01/03/2025
Fast, careful shipping.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Annie C.
Rating: 4 out of 5
following a purchase from 18/02/2025
The order corresponds to the item ordered for a broken handle shortly after receiving the waffle maker as a Christmas gift.
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Clelia G.
Rating: 4 out of 5
following a purchase from 18/02/2025
I enjoyed shopping on the Lagrange website. The delivery was well done, I have nothing to complain about. The only point that could be optimized is the categorization of products during searches.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a wonderful day! Marie
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Marie Jose P.
Rating: 4 out of 5
following a purchase from 21/02/2025
Good receipt of my order, but unfortunately not the right plates. So waiting for a refund.
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'Marine' L.
Rating: 1 out of 5
following a purchase from 16/01/2025
Hello,
Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.
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Response from LAGRANGE
Hello, We are sincerely sorry to hear about your disappointment regarding your waffle maker. We understand your frustration and thank you for taking the time to share your experience. Customer satisfaction is our priority. We invite you to discuss with our customer service to explore other possible options. Thank you for your understanding and loyalty. We hope to regain your trust. Best regards, The Lagrange team
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Christine B.
Rating: 4 out of 5
following a purchase from 05/02/2025
Pleasant site and good recipes!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Fontaine A.
Rating: 4 out of 5
following a purchase from 16/02/2025
The flavors for the yogurts are super good and good value, I recommend.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Adrian M.
Rating: 4 out of 5
following a purchase from 16/02/2025
No problem, delivery as expected. Improvement point, review the size of the package (too large) compared to the ordered product.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We take your feedback into account. We wish you a great day! Marie
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Marie- Jo P.
Rating: 4 out of 5
following a purchase from 01/02/2025
..for the delivery, I was not warned that it had arrived but it arrived on a Saturday and I think it was up to Colissimo to notify me but it arrived well within the deadlines.
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Stephanie R.
Rating: 4 out of 5
following a purchase from 31/01/2025
Fast, well packaged but very bulky, product conforms to good quality.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Jacques L.
Rating: 4 out of 5
following a purchase from 30/01/2025
Very easy to use site
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Olivier H.
Rating: 4 out of 5
following a purchase from 10/02/2025
Hello, it would be good to specify if your waffle plates are dishwasher safe or what is the best way to clean them. And a few small recipes would be welcome. Best regards. O.H.
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Response from LAGRANGE
Hello, We advise against putting your plates in the dishwasher. To clean them, you can use a soft sponge with a little dish soap and dry them with a cloth. You will find several recipes here: https://lagrange.fr/fr/module/cookrecipe/categorypage?id_category=22 as well as on our social networks :) We wish you a great day! Marie
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Danielle M.
Rating: 4 out of 5
following a purchase from 11/02/2025
always good products - too bad some scents are being discontinued (peach) - nothing to say about fast delivery, well-prepared package
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Amandine P.
Rating: 4 out of 5
following a purchase from 08/02/2025
The plates are functional and non-stick. The size is a bit odd (rectangular) so not necessarily suitable for all loaves of bread. The price is high for plates, in addition to the price of the basic appliance.
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Nadine M.
Rating: 4 out of 5
following a purchase from 07/02/2025
Very fast delivery. Item a bit expensive.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
H
Hubert H.
Rating: 4 out of 5
following a purchase from 03/02/2025
The brand of the family waffle maker for 4 generations!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Pascal D.
Rating: 4 out of 5
following a purchase from 02/02/2025
Missing article easily found on the Lagrange website with correct delivery.
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Heloise R.
Rating: 4 out of 5
following a purchase from 21/01/2025
Small bubbles barely noticeable on the device's shell. I did not expect the plates to be non-dishwasher safe.
Good quality material.
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Michel R.
Rating: 4 out of 5
following a purchase from 09/01/2025
Some updates need to be made
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Isabelle C.
Rating: 4 out of 5
following a purchase from 09/01/2025
I am satisfied with my order.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Alex B.
Rating: 4 out of 5
following a purchase from 02/01/2025
Good. I like the mention 'In stock' or 'Unavailable'. Fast and careful shipping.
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Gerard R.
Rating: 4 out of 5
following a purchase from 28/12/2024
Nothing to report.
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Nicolas G.
Rating: 4 out of 5
following a purchase from 22/12/2024
A bit too much harassment to give a review. Let us do it if we wish.
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Gerard F.
Rating: 4 out of 5
following a purchase from 23/11/2024
Easily found on the site a set to save a bit (waffle maker and plate sets)
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Nadine D.
Rating: 4 out of 5
following a purchase from 05/01/2025
Delivery a bit long
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Emmanuelle F.
Rating: 4 out of 5
following a purchase from 30/12/2024
Satisfied
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Marcel B.
Rating: 4 out of 5
following a purchase from 29/12/2024
This was our first direct order from your site. Shipping and receipt without problem. I regretted that there was no discount even minimal for the case where we took several devices: we were considering taking 2x4 rather than 1x8.
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Roger B.
Rating: 4 out of 5
following a purchase from 28/12/2024
For the sake of economy, why heat both accesses when one is enough in some cases, on the TOASTER? Thank you for your response. R.Bonnet Nantes
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Beatrice L.
Rating: 4 out of 5
following a purchase from 17/12/2024
Package well packaged, received on the agreed date
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Laurent F.
Rating: 4 out of 5
following a purchase from 21/12/2024
Order of the part on the site and delivery. Perfect! However, I think the connector of the waffle maker is too fragile or too exposed.
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Eve L.
Rating: 4 out of 5
following a purchase from 16/12/2024
Quick and easy search
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Enzo V.
Rating: 4 out of 5
following a purchase from 12/12/2024
In perfect condition
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Marie H.
Rating: 4 out of 5
following a purchase from 14/12/2024
I bought the refurbished pierrade. Very happy. Note that the raclette was missing and one of the plate's fixings is broken. But that doesn't affect the use!
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Eric M.
Rating: 4 out of 5
following a purchase from 10/12/2024
too few technical characteristics
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Aude M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Super simple and quick for the order. And especially a very good packaging.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie