Customer reviews of LAGRANGE

I enjoyed shopping on the Lagrange website. The delivery was well done, I have nothing to complain about. The only point that could be optimized is the categorization of products during searches.

Good receipt of my order, but unfortunately not the right plates. So waiting for a refund.

Hello,
Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.

Pleasant site and good recipes!

The flavors for the yogurts are super good and good value, I recommend.

No problem, delivery as expected. Improvement point, review the size of the package (too large) compared to the ordered product.

..for the delivery, I was not warned that it had arrived but it arrived on a Saturday and I think it was up to Colissimo to notify me but it arrived well within the deadlines.

Fast, well packaged but very bulky, product conforms to good quality.

Very easy to use site

Hello, it would be good to specify if your waffle plates are dishwasher safe or what is the best way to clean them. And a few small recipes would be welcome. Best regards. O.H.

always good products - too bad some scents are being discontinued (peach) - nothing to say about fast delivery, well-prepared package

The plates are functional and non-stick. The size is a bit odd (rectangular) so not necessarily suitable for all loaves of bread. The price is high for plates, in addition to the price of the basic appliance.

Very fast delivery. Item a bit expensive.

The brand of the family waffle maker for 4 generations!

Missing article easily found on the Lagrange website with correct delivery.

Small bubbles barely noticeable on the device's shell. I did not expect the plates to be non-dishwasher safe.
Good quality material.

Some updates need to be made

I am satisfied with my order.

Good. I like the mention 'In stock' or 'Unavailable'. Fast and careful shipping.

Nothing to report.

A bit too much harassment to give a review. Let us do it if we wish.

Easily found on the site a set to save a bit (waffle maker and plate sets)

Delivery a bit long

Satisfied

This was our first direct order from your site. Shipping and receipt without problem. I regretted that there was no discount even minimal for the case where we took several devices: we were considering taking 2x4 rather than 1x8.

For the sake of economy, why heat both accesses when one is enough in some cases, on the TOASTER? Thank you for your response. R.Bonnet Nantes

Package well packaged, received on the agreed date

Order of the part on the site and delivery. Perfect! However, I think the connector of the waffle maker is too fragile or too exposed.

Quick and easy search

In perfect condition

I bought the refurbished pierrade. Very happy. Note that the raclette was missing and one of the plate's fixings is broken. But that doesn't affect the use!

too few technical characteristics

Super simple and quick for the order. And especially a very good packaging.

One star because we cannot give less... This is our second purchase, Lagrange was synonymous with quality and durability for us, what a disappointment!!! Upon receiving our order (which was supposed to be a Christmas gift), we had the unpleasant surprise of discovering a raclette service in deplorable condition, one wonders if we were really sent a new device?! The packaging and protections were intact, so it is not a delivery problem. The cooking plate is scratched, the cooking stone is damaged in two places, small broken pieces of plastic floating at the bottom of the box, the heating plate is deformed and touches the plastic base (super dangerous!), all these defects must have been present before shipping... In short, unacceptable and disrespectful towards customers, especially given the price!! Of course, we sent an email to customer service as soon as we received the order to request a return and a refund, but we are still waiting for their response for 2 weeks... To date, still no solution!! This confirms the little consideration regarding customer satisfaction, in short, run away!

Great waffle maker, it's perfect.

Order not received. No response to the message left on their contact. To be avoided.

I would like to change my purchase, the plates do not fit. Other than that, I am satisfied. Best regards.

Another Lagrange utensil in my kitchen and it works wonderfully. A small downside is that the additional plates are relatively expensive, hence my rating of 4.

Nothing to report.

item meets my request