Customer reviews of LAGRANGE

9,6 /10

Based on 6 195 published reviews

5 5 413 87% 4 472 8% 3 148 2% 2 61 1% 1 101 2%

Summary of reviews

The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.

Reviews 1 and 5 stars

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Marylène G.

Published on 21/12/2023 à 13h04 following a purchase from 25/11/2023

Very satisfied

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Hervé M.

Published on 21/12/2023 à 12h34 following a purchase from 25/11/2023

The entire process from my search to delivery at the pickup point was very good.

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Response from LAGRANGE Published on 27/11/2024

Hello, Thank you very much for your positive feedback! We wish you a great day! Marie

PASCAL C.

Published on 21/12/2023 à 11h33 following a purchase from 07/12/2023

Nothing to report, very satisfied! Thank you

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Response from LAGRANGE Published on 21/12/2023

Hello, Thank you very much for your positive feedback! Have a nice day

Lenaïg G.

Published on 20/12/2023 à 22h36 following a purchase from 06/12/2023

Clear site, easy to place an order. Delivery rather quick.

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Response from LAGRANGE Published on 21/12/2023

Hello, Thank you very much for your positive feedback! Have a nice day

ERIC L.

Published on 20/12/2023 à 14h21 following a purchase from 08/12/2023

Functional site with easy and ergonomic access.

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ERIC B.

Published on 20/12/2023 à 14h03 following a purchase from 06/12/2023

Perfect!

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JEAN G.

Published on 20/12/2023 à 12h59 following a purchase from 07/12/2023

Pleasant site. Super interesting refurbished Lagrange products. Speed of service. Service OK

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JEAN-CLAUDE C.

Published on 20/12/2023 à 11h31 following a purchase from 24/11/2023

Simple and effective

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Response from LAGRANGE Published on 27/11/2024

Hello, Thank you very much for your positive feedback! We wish you a great day! Marie

NOÉMIE I.

Published on 20/12/2023 à 11h04 following a purchase from 02/12/2023

Navigation is very simple.

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PAUL M.

Published on 19/12/2023 à 16h28 following a purchase from 04/12/2023

Very good contact and responsiveness

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SANDRINE A.

Published on 19/12/2023 à 15h30 following a purchase from 05/12/2023

Top-notch customer service, responsive and competent, relevant and appreciated repair options.

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JULIEN F.

Published on 19/12/2023 à 15h22 following a purchase from 05/12/2023

Excellent product! Works perfectly!

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CHRISTIAN J.

Published on 19/12/2023 à 14h05 following a purchase from 03/12/2023

Clear and fast site

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CHARLOTTE P.

Published on 19/12/2023 à 12h41 following a purchase from 26/11/2023

Very practical and easy to use site.

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André E.

Published on 19/12/2023 à 10h18 following a purchase from 01/12/2023

Good readability and especially beyond the site, the customer service welcome was top-notch

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JEROME M.

Published on 18/12/2023 à 21h03 following a purchase from 27/11/2023

Very clear

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LAURENCE L.

Published on 18/12/2023 à 20h31 following a purchase from 03/12/2023

very nice product delivered within the expected time

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Valerie J.

Published on 18/12/2023 à 17h44 following a purchase from 27/11/2023

Products conforming with a very nice discount during Black Friday.

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Anne-Flore D.

Published on 18/12/2023 à 17h13 following a purchase from 24/11/2023

fast delivery and careful packaging, I highly recommend the Lagrange site, the premium waffle maker is an excellent item

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ANTOINE D.

Published on 18/12/2023 à 16h22 following a purchase from 02/12/2023

Package received very quickly. Packaging a little damaged but without major issues. Thank you and see you soon

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BERNARD D.

Published on 18/12/2023 à 12h58 following a purchase from 03/12/2023

The product received is indeed the one ordered

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HELENE G.

Published on 18/12/2023 à 12h42 following a purchase from 24/11/2023

Very good!

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Michel S.

Published on 18/12/2023 à 12h36 following a purchase from 24/11/2023

Perfect

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STÉPHANIE T.

Published on 18/12/2023 à 12h31 following a purchase from 25/11/2023

Good navigation

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FRANCOIS J.

Published on 18/12/2023 à 12h20 following a purchase from 01/12/2023

Easy to use, good advice and especially easy recipes to make

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ROLAND K.

Published on 18/12/2023 à 00h55 following a purchase from 24/11/2023

Top!

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Response from LAGRANGE Published on 18/12/2023

Hello, Thank you very much for your positive feedback! Have a nice day and see you soon at LAGRANGE Marie

LORENZO V.

Published on 17/12/2023 à 21h59 following a purchase from 24/11/2023

I ordered a waffle maker, the product arrived with a broken part (probably a problem during transport). I contacted customer service who responded within the day. Waffle maker returned at Lagrange's expense and exchanged in record time, in less than a week the new waffle maker was at my home. Never encountered such a responsive and efficient customer service, Lagrange is certainly a top company. And the product is just perfect.

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Response from LAGRANGE Published on 18/12/2023

Hello, Thank you very much for your positive feedback, we are sincerely delighted with your experience. We are a small business and the satisfaction of our customers is our priority! Have a nice day and see you soon at LAGRANGE Marie

HERVE V.

Published on 17/12/2023 à 18h07 following a purchase from 27/11/2023

Very good transaction. )

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BERTRAND L.

Published on 17/12/2023 à 16h21 following a purchase from 24/11/2023

Perfect

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ISABELLE D.

Published on 17/12/2023 à 16h13 following a purchase from 24/11/2023

Super well-made site, the package is tracked and delivery is very fast. I recommend

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Response from LAGRANGE Published on 18/12/2023

Hello, Thank you very much for your positive feedback. We are a small business and the satisfaction of our customers is our priority! Have a nice day and see you soon at LAGRANGE Marie

PASCAL M.

Published on 17/12/2023 à 15h41 following a purchase from 24/11/2023

Efficiency. Compliance. Speed

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HUBERT L.

Published on 17/12/2023 à 13h35 following a purchase from 27/11/2023

Simple, fluid and clear website. We get the essential information quickly.

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YVONNE R.

Published on 17/12/2023 à 13h20 following a purchase from 27/11/2023

nothing to report

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CHRISTOPHE P.

Published on 17/12/2023 à 12h29 following a purchase from 24/11/2023

Fast, well packaged, top-notch customer service. Bravo!

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MARTIN B.

Published on 16/12/2023 à 13h38 following a purchase from 24/11/2023

Easy to use. The yogurts turn out well. I use 1 L of milk (instead of the recommended 1.5 L) because it's easier to measure and the size of the yogurt is closer to store-bought ones. I haven't tested the cheese-making mode yet.

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Response from LAGRANGE Published on 18/12/2023

Hello, Thank you very much for your positive feedback! Have a great day and see you soon at LAGRANGE Marie

EMMANUEL L.

Published on 16/12/2023 à 12h39 following a purchase from 24/11/2023

Nothing to complain about.

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CHAKER B.

Published on 16/12/2023 à 11h41 following a purchase from 24/11/2023

The customer service is simply catastrophic and insulting. I received a defective machine for which I requested a replacement, and Lagrange simply sent me a machine whose stone was still dirty from previous owners, with protective film on the steel that fused with the base, making it impossible to remove, and exchanged the pots and power cable for cheap plastic copies from China. Who do they think they are fooling? Can customers be treated like this in 2023? This is a brand to avoid.

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JEAN-MARC G.

Published on 15/12/2023 à 21h18 following a purchase from 13/11/2023

Ergonomic site, efficient delivery. The Lagrange Super 2 traditional waffle maker works very well. You quickly get the hang of it, and it's super easy to use. The cast aluminum plates do not stick: I only needed to oil them once to make 20 waffles. Top-notch! To my knowledge, this is the only waffle maker on the market offering plates without non-stick coating, thus without PFAS (PTFE, PFOA, etc.), which are eternal pollutants and ultra-toxic. See the investigation by Le Monde on this subject: 'Eternal Pollutants: Map of Europe Contamination by PFAS'. The link: https://www.lemonde.fr/les-decodeurs/article/2023/02/23/polluants-eternels-explorez-la-carte-d-europe-de-la-contamination-par-les-pfas_6162942_4355770.html?lmd_medium=al&lmd_campaign=envoye-par-appli&lmd_creation=ios&lmd_source=default

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Response from LAGRANGE Published on 18/12/2023

Hello, Thank you very much for your positive feedback. We are also delighted that you like our historic Super 2 waffle maker! Have a great day and see you soon at LAGRANGE Marie

ANNE MARIE G.

Published on 15/12/2023 à 09h10 following a purchase from 27/11/2023

Everything went well, delivery was neat

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ISABELLE D.

Published on 15/12/2023 à 08h00 following a purchase from 27/11/2023

Effective tracking of spare parts

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