The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
I am disappointed with the purchase conditions of my device because a week later I receive a promo code and I could have benefited from a discount of €52 on my purchase which is not negligible. I am waiting for a response from customer service and I hope that it will go in my favor
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Response from LAGRANGE
Hello, please contact Ingrid at [email protected]. Ingrid will respond to you as soon as possible to find you the best solution. Best regards, Marie
J
JOEL V.
Rating: 1 out of 5
following a purchase from 30/10/2023
The product capacity announced on your site does not match what I received.
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Response from LAGRANGE
Hello, As indicated on the product sheet of this item in the 'characteristics' tab: the net weight is 425 grams (500g with packaging). Can you tell us where you got this information? The Lagrange team.
S
SIMON-ADAM P.
Rating: 1 out of 5
following a purchase from 30/10/2023
Order not received and Lagrange does nothing but copy/paste the status in preparation from the post as if I were an idiot... Maybe they will realize there is a problem when they see they are asking for my opinion on an order not received and indicated as in preparation for delivery for several days....
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2023
Delivery arrived after 3 weeks.
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Response from LAGRANGE
Hello, Thank you for your comment. We are sincerely sorry that your order took 3 weeks to be delivered to you. We shipped your package on 26/09, the day after your order. However, it seems that there were several technical incidents during transport by Colissimo, which is why it was returned to us before we could reship it to you. Despite this delay, we hope that your Lagrange products will bring you complete satisfaction. The Lagrange team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2023
Received order damaged and since then I am still waiting for confirmation of a new one that has still not arrived
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Response from LAGRANGE
Hello, we are sorry that your experience was not positive. Your new product will be shipped to you tomorrow morning. Best regards, The LAGRANGE team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/07/2023
I have no opinion on the subject
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Response from LAGRANGE
Hello, Thank you for your comment.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/07/2023
Did not fit, too small
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Response from LAGRANGE
Good morning, We are sorry to hear that. Do not hesitate to contact our Customer Service here: [email protected] in order to find a solution. Lagrange team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/05/2023
The product was insufficiently packaged and arrived completely damaged. Not very professional, and moreover the carrier does not want to take any responsibility.
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Response from LAGRANGE
Hello, We are sorry to hear that you encountered a problem with the delivery of your device. Please feel free to contact our consumer service at [email protected] to provide us with more information about the issue so that we can find a solution. The Lagrange team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2023
Hello, I did not receive the plates corresponding to my device (likely a reference error on my part). I then wrote to customer service to report it and request an exchange. I never received a response from them. Best regards.
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Response from LAGRANGE
Hello, Thank you for your message. We did not find any message from you in our database, but we have just forwarded your request to our consumer service so that a response can be provided to you as soon as possible. The Lagrange team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2023
Order received quickly
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Response from LAGRANGE
Hello, Thank you for your comment. The Lagrange team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2023
4/5 good product I knew your brand, I already own a raclette machine
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Response from LAGRANGE
Hello, Thank you for your trust and see you soon!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2023
Very disappointed because the order arrived at a pickup point but I don't know which one because the selected one no longer accepted deliveries, sent several emails without response, therefore I called and the person was not very pleasant on the phone. I will not order from the LAGRANGE site again.
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Response from LAGRANGE
Hello and thank you for this comment. We are sorry to hear that your experience on our site did not go as you wished. However, once the package is handed over to our carrier (Colissimo in your case), we can no longer act on its delivery. Regarding your exchanges with our consumer service, we will investigate to better understand the malfunction and find solutions to improve our quality of service. The Lagrange team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2023
Device severely damaged and unusable upon delivery (box and packaging intact, so device damaged from the moment it was packed)
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Response from LAGRANGE
Hello, We are sorry to hear that your device was delivered damaged. We invite you to contact our consumer service at [email protected], attaching photos and your order reference. Our advisors will do their best to find a solution to your issue. The Lagrange team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2023
False advertising.
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Response from LAGRANGE
Hello, It is true that the description of the device you purchased included an error, we corrected it as soon as we received your comment. We apologize for this oversight on our part. Our consumer service will contact you to find a solution. The Lagrange team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2023
Product does not match our blender
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
No review
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Response from LAGRANGE
Hello, Thank you for your comment.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
Very poorly designed site, impossible to register and create an account, I eventually managed to make a purchase but still no account, even the welcome discount was not applied despite calling customer service 3 times, not very flexible Lagrange, too bad!!!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
Product received scratched, as if already used. For the price and the brand image of Lagrange, I am very disappointed. Despite a message the evening of receipt of the package via the site form + an email to customer service 7 days later, no response. I would like to return this product and get a refund because I am not satisfied.
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Response from LAGRANGE
Hello, We are sorry to hear that your product arrived damaged. Our consumer service apparently did not receive your emails, but we have forwarded your contact details to them so that you can be contacted as soon as possible and a solution can be found for you. The Lagrange team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2022
Just perfect.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/06/2022
Everything went very well, quick and efficient. Equipment in good shape, very good waffles.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.
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Response from LAGRANGE
Hello, We are sorry to hear that your product was damaged during transport. We do our best to protect our products, but transport damage is always possible. We sincerely apologize for this incident. Our consumer service sent you a prepaid label to return your product on June 1. Once we receive it, we will proceed with its repair or exchange depending on the severity of the damage. Please note that we are a small business and our consumer service consists of only one person, which is why the processing time for requests can sometimes take several days. Nevertheless, customer satisfaction is at the center of our priorities and we do our best to find an adequate solution to each issue. The Lagrange team.
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