LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
The site is clear and the order went smoothly for my yogurt maker and its accessories. However, the customer experience after the purchase leaves a bitter taste. Just a few days after my order, and while I hadn't even received my package yet, I received a newsletter offering a 50% discount on all accessories with the purchase of a device. I completely understand the principle of commercial follow-up, but receiving this promotion just after paying full price is particularly frustrating. It would be wise for the brand to review the algorithm of its newsletter to exclude customers who have recently completed a similar order. It's a shame, because this lack of targeting somewhat spoils the customer journey on an otherwise very serious and efficient online store.
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Response from LAGRANGE
Hello,
Thank you very much for your message and for your detailed feedback.
We are delighted that your ordering experience for your yogurt maker and its accessories went well. We are, however, sorry for the frustration felt after receiving our promotional communication. Your remark is very relevant and we completely understand your feelings.
We take your feedback regarding the exclusion of customers who have recently placed an order into account to improve the relevance of our communications. This type of feedback is valuable for us to adjust our mailings and improve the overall customer experience.
Thank you for your trust and understanding.
Have a great day,
The Lagrange team.
B
Benoit P.
Rating: 2 out of 5
following a purchase from 07/03/2026
A broken yogurt pot in many pieces upon receipt of the package.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to learn that a yogurt pot arrived broken upon receipt of your package. This situation does not reflect our quality commitments.
We invite you to contact our consumer service so that we can provide you with a solution quickly.
Thank you for your trust.
Have a great day,
The Lagrange team.
S
Sandrine O.
Rating: 3 out of 5
following a purchase from 09/03/2026
The received material is perfect, however I did not receive my package at the relay point, colissimo delivered it to the post office, I could only pick it up at the opening of the post office, which was 3 days before I could retrieve it! Closed Saturday noon until Monday inclusive! Tuesday at 10 am I finally got it to make waffles!
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Response from LAGRANGE
Hello,
Thank you for your message.
We are delighted that the received material brings you complete satisfaction. However, we understand your frustration regarding the delivery and pickup of the package. The management of relay points and instances depends on the carrier, particularly La Poste, and can unfortunately lead to this type of inconvenience.
Thank you for your understanding.
Have a great day,
The Lagrange team.
V
Veronique M.
Rating: 2 out of 5
following a purchase from 05/03/2026
It's a pity that the stone doesn't have a groove to hold the dripping grease. A power of 1400 W would be preferable.
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Yvonne M.
Rating: 4 out of 5
following a purchase from 05/03/2026
Excellent quality.
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Suzanna H.
Rating: 4 out of 5
following a purchase from 18/02/2026
Fast delivery, impeccable condition of the product; however, I received no confirmation email for the order, shipping, etc. Fortunately, tracking can be done on the site....
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Jerome J.
Rating: 3 out of 5
following a purchase from 17/02/2026
Very good except for your waffle maker box. If you want to keep the box to store the waffle maker, it is not practical
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Nicolas D.
Rating: 3 out of 5
following a purchase from 16/02/2026
You shouldn't be in a hurry. I ordered directly from Lagrange to avoid Amazon. Results: 8 days to receive the product. Lagrange is not reactive at all (count 3 days to hand over to the carrier) and you add a usual failure of Colissimo and direct sales turn out to be catastrophic.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry that your delivery experience did not meet your expectations. We understand your disappointment regarding the observed delays. The preparation of the order and the shipping can indeed vary depending on the periods and the constraints of the carrier, but this situation does not reflect the level of service we wish to offer.
Your feedback has been taken into account and will be forwarded to our teams to improve our responsiveness.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
M
Manuel K.
Rating: 3 out of 5
following a purchase from 14/02/2026
Very good quality of products but the processing and shipping times are quite long.
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Response from LAGRANGE
Thank you for your message and for your compliments on the quality of our products.
We are however sorry that the processing and shipping times seemed too long to you. Your feedback is valuable and will be passed on to our teams to improve our responsiveness.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
X
Xavier S.
Rating: 2 out of 5
following a purchase from 02/02/2026
The presentation of the product on the site is questionable; one might imagine that the lid is included. This is not the case. And it is not sold separately; in short, this purchase is unusable.
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Manon J.
Rating: 2 out of 5
following a purchase from 10/02/2026
Hello, I still have not received my order.
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Bernard P.
Rating: 4 out of 5
following a purchase from 08/02/2026
My device is broken, I sent it to you and I would have liked to have it back before the end of the holidays to make desserts for my grandchildren.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to hear about this setback and understand your disappointment, especially with the holidays approaching... To review your case and provide you with a quick response regarding the progress of the handling, we invite you to contact our customer service.
Thank you for your trust.
Have a great day,
The Lagrange team.
M
Micheline P.
Rating: 4 out of 5
following a purchase from 08/02/2026
I just made some wafers and: your dough recipe makes it difficult to spread on the grids and ultimately have rectangular wafers. Moreover, you need to tighten the handles of the device so that the waffle grids are pressed together... as if they were thicker than the croque monsieur or waffle grids
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Response from LAGRANGE
Hello,
Thank you for your message.
We appreciate your feedback. Regarding the cooking of the wafers, please note that a small clamp is normally provided with the plates to properly press the device during cooking and obtain fine and regular wafers.
If despite this you encounter a difficulty or if the clamp was not present in your packaging, we invite you to contact our customer service so that we can assist you.
Thank you for your trust.
Have a great day,
The Lagrange team.
Y
Yves M.
Rating: 4 out of 5
following a purchase from 04/02/2026
Satisfied with my order. But worried that the plug of my waffle maker is for sale on the site. Recurring quality defect???
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Response from LAGRANGE
Hello,
Thank you for your message.
We want to reassure you: if some parts, like the plug, are available for sale on our site, it is primarily because we prioritize the repairability and durability of our devices. In this responsible approach, we provide spare parts to allow for the restoration of products and to extend their lifespan, rather than having to replace them.
This approach is part of our quality commitments and our desire to fight against waste. Of course, our consumer service remains at your disposal to assist you.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
M
Mohamed B.
Rating: 4 out of 5
following a purchase from 02/02/2026
Very well received. I have the impression that the packaging of the plates was opened. The protective tape was peeled off. Prices should be a few euros lower.
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Response from LAGRANGE
Hello,
Thank you for your message.
We apologize for this inconvenience regarding the packaging of the plates. Your comment about the price is also taken into account; we always pass on our customers' feedback to our teams in order to improve our products and services.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
T
Thierry M.
Rating: 4 out of 5
following a purchase from 03/02/2026
Good, but it's a pity that the clamp is not included.
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Guillaume D.
Rating: 2 out of 5
following a purchase from 01/02/2026
One of the delivered products (refurbished blender) does not work.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to learn that the delivered product does not work. This malfunction does not reflect our quality commitments and the standards we uphold in each of our products. We invite you to contact our customer service so that we can find a solution quickly (exchange, repair, or assistance with setup depending on the situation).
Thank you for your trust.
Have a great day,
The Lagrange team.
M
Melanie D.
Rating: 3 out of 5
following a purchase from 30/01/2026
LAGRANGE products are TOP and very high quality. However, the delivery was disastrous. They put my package in a relay point that I did not choose. I wasted a lot of time retrieving it and worse, I only had Saturday to pick it up or it would be returned to sender: threatening and unprofessional.
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Response from LAGRANGE
Hello,
Thank you for your message and for your positive feedback on the quality of our products, we are very pleased.
We are sincerely sorry for this delivery experience. The management of relay points and collection times depends on the carrier and not directly on us, but we fully understand the inconvenience caused. This situation does not reflect the experience we wish to offer our customers.
Thank you for your trust.
Have a great day,
The Lagrange team.
Y
Yann P.
Rating: 4 out of 5
following a purchase from 22/01/2026
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Yannick D.
Rating: 4 out of 5
following a purchase from 28/01/2026
I am very satisfied with your waffle maker. The only downside is that my grandchildren enjoy using it and push me to make the batter, and the pounds are piling up
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are delighted that your waffle maker gives you complete satisfaction, it seems to be a great success with your grandchildren!
Have a nice day,
The Lagrange team
D
Daniel D.
Rating: 4 out of 5
following a purchase from 27/01/2026
beautiful aesthetics
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Kevin M.
Rating: 4 out of 5
following a purchase from 26/01/2026
Good, however the prices remain high. Offer completely free home delivery.
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Agnes L.
Rating: 4 out of 5
following a purchase from 25/01/2026
The waffles are good but I have a lot of trouble detaching them from the machine at the end of cooking. I will have to try putting more butter next time. Nevertheless, I am happy with my purchase as the machine seems solid.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are delighted that your device meets your satisfaction. To facilitate the unmolding of the waffles, you can indeed try lightly buttering the plates before cooking or incorporating a bit of fat into your waffle batter. This should make it easier and more pleasant to remove the waffles.
Have a nice day,
The Lagrange team
I
Isabelle G.
Rating: 3 out of 5
following a purchase from 24/01/2026
I discovered afterwards that if instead of addressing Lagrange directly I had bought from an online sales site, I would have paid 20€ less per set of plates. Too bad for my concern about buying French directly...
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Response from LAGRANGE
Hello,
Thank you for your feedback. We understand your comment regarding the price.
By buying directly from Lagrange, you support the French industry and our know-how, which helps maintain jobs and preserve the quality of manufacturing that has built our reputation for 70 years. Buying French is investing in sustainability, proximity, and local innovation, even if the price may sometimes be slightly higher than some online offers.
Thank you for your support.
Have a nice day,
The Lagrange team
M
Marylene L.
Rating: 4 out of 5
following a purchase from 13/01/2026
Satisfied with my purchase
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Liliane C.
Rating: 2 out of 5
following a purchase from 28/11/2025
The splash guard lid is missing. I sent you an email to report it. No response!
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Response from LAGRANGE
Hello,
Thank you for your feedback. We take note of your comment regarding the splash guard lid and will forward it to our design office for study and future improvement.
Have a nice day,
The Lagrange team
B
Barroue T.
Rating: 3 out of 5
following a purchase from 22/01/2026
The porthole of the indicator is missing, found in the delivery box.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this inconvenience.
It is possible that the package was mishandled during transport, which may have caused the porthole of the indicator to move. This does not reflect the care and expertise we put into the manufacturing of our devices. We remain at your disposal.
Have a nice day,
The Lagrange team
B
Beatrice V.
Rating: 4 out of 5
following a purchase from 20/01/2026
a utensil to put the right amount of dough would be welcome - because when it overflows it's annoying to clean - The waffles are really delicious - I will try to make other recipes -
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Eric B.
Rating: 4 out of 5
following a purchase from 20/01/2026
Very good brand, too bad the waffle plates no longer exist for the old models
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Beatrice D.
Rating: 4 out of 5
following a purchase from 20/01/2026
good product
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Lise D.
Rating: 4 out of 5
following a purchase from 19/01/2026
DELIVERY TIME NOT FAST ENOUGH
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Thierry M.
Rating: 4 out of 5
following a purchase from 19/01/2026
Received on time and very well packaged. Not tested yet.
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Rene G.
Rating: 4 out of 5
following a purchase from 16/01/2026
I am in the process of renewing my convenience appliances, so for some of these, I cannot comment. I will soon purchase a fifth appliance, the classic stone meat grill. All of this is happening between January and February 2026. I hope not to have any problems, given that I trust your company and moreover, I contribute to its sustainability. sustainability.
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Response from LAGRANGE
Hello,
Thank you very much for your review and for the trust you place in Lagrange. We are delighted to know that you are renewing your appliances with us and that you are contributing to the maintenance of the industry in France.
Have a nice day,
The Lagrange team
D
Dominique L.
Rating: 4 out of 5
following a purchase from 14/01/2026
Good.
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Pierre L.
Rating: 4 out of 5
following a purchase from 12/01/2026
Very good
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Gilles R.
Rating: 3 out of 5
following a purchase from 10/01/2026
The waffle maker that was delivered to us has several paint chips that tarnish the feeling of having purchased a quality product.
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Response from LAGRANGE
Hello,
Thank you very much for your review. We are sorry to hear that your waffle maker has paint chips upon delivery. We understand that this can affect your experience and the sense of quality you expect from our products. This obviously does not reflect the experience we want to provide to our customers.
We invite you to contact our customer service via the form on our website lagrange.fr so that we can quickly find a solution.
I remain at your disposal,
Have a nice day,
The Lagrange team
I
Irvin C.
Rating: 4 out of 5
following a purchase from 10/01/2026
Lack of depth to fill the croque monsieur. Otherwise, it is in line with what is asked of it. Good product despite this inconvenience.
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Marie S.
Rating: 4 out of 5
following a purchase from 08/01/2026
Very satisfied with the product and its packaging. However, it took 4 or 5 attempts to complete the order. The computer process may need to be reviewed...
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Francis B.
Rating: 4 out of 5
following a purchase from 09/01/2026
It's a shame the device doesn't work, I just returned from vacation to write a customer service request
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this malfunction and invite you to contact our customer service so that we can find a solution quickly.
We wish you a very nice day.
The Lagrange team
J
Jacqueline B.
Rating: 4 out of 5
following a purchase from 08/01/2026
Order placed after a positive phone exchange with customer service. Received on time
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