The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
The croque-monsieur experience is valid, however for the waffles it’s really not up to par, they are soft even after several attempts and we get batter everywhere, so between the walls with the manipulation from one side to the other, cleaning is a hassle, it would also be good to add a thermostat to know the exact temperature, and an on/off button to avoid having to unplug the socket between each waffle, in short, quite disappointed...
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are glad that you enjoyed the croque-monsieur experience.
Your comments about the thermostat and the on/off button are very relevant and will be taken into account for the improvement of our future models.
We wish you a very good day.
The Lagrange team.
C
CORINNE D.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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ALAIN C.
Rating: 4 out of 5
following a purchase from 28/11/2025
Quality material although a bit expensive
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FLORENT G.
Rating: 3 out of 5
following a purchase from 28/11/2025
The device is of good quality. However, I regret that the 2 lower glass plates do not detach, making cleaning difficult. Also, no spatula provided, which is a bit stingy for a device at this price.
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NICOLAS D.
Rating: 2 out of 5
following a purchase from 28/11/2025
Too bad there is no protection, received with the stone broken.
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Response from LAGRANGE
Hello,
Thank you for your review.
We are sincerely sorry that the stone was received broken. It is likely that this was due to transport despite all our precautions. We invite you to contact our customer service via the form on lagrange.fr
so that we can proceed with the replacement quickly.
We wish you a very good day.
The Lagrange team.
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ANDREAS E.
Rating: 2 out of 5
following a purchase from 28/11/2025
Unfortunately, I received a damaged yogurt maker. A replacement device was promised, but it has not arrived until today.
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DOMINIQUE V.
Rating: 4 out of 5
following a purchase from 27/11/2025
It's an excellent product, very high quality, however, the first order by delivery was a failure because the product was poorly protected, arrived all damaged, it had to be returned, then I had to reorder another one to pick up directly in the store. Unpleasant experience!
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CHRISTINE P.
Rating: 4 out of 5
following a purchase from 26/11/2025
Fast delivery, protected package, and in accordance with my order. I am satisfied!
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MICHEL J.
Rating: 4 out of 5
following a purchase from 23/11/2025
Fast delivery and good packaging
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NATHALIE G.
Rating: 4 out of 5
following a purchase from 25/11/2025
Effective and fast
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DOMINIQUE P.
Rating: 4 out of 5
following a purchase from 23/11/2025
Update the pickup points
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CHRISTIAN L.
Rating: 4 out of 5
following a purchase from 24/11/2025
Please adapt the contents to the size of the box. Thank you
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PHILIPPE B.
Rating: 4 out of 5
following a purchase from 25/11/2025
The products arrived on time, the only downside was that the container was only sealed with a low-quality adhesive strip that did not make the package airtight, as if it had been opened.
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EMILIE G.
Rating: 3 out of 5
following a purchase from 21/11/2025
Too bad, my waffle maker arrived with a small defect!!!
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CATHERINE R.
Rating: 4 out of 5
following a purchase from 16/11/2025
The outer parts heat less than the center. The energy distribution is not completely homogeneous. Maybe also add spatulas to recover all the cheese. Otherwise, nice aesthetic appearance
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LIONEL P.
Rating: 4 out of 5
following a purchase from 18/11/2025
In line with our expectations
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JEAN PAUL B.
Rating: 4 out of 5
following a purchase from 18/11/2025
I ordered a transparency raclette for 8 people on the site. The device arrived well, but in the pictures, I had seen white pans, and I received black pans..... So I asked if it was possible to exchange the pans? (New device, not used)... Response: no. You have to return the device and order a new one with white pans!... So, I ordered 8 white pans, which I received well..... I think a commercial gesture would have been nice, especially since I was willing to pay a supplement if necessary.... Too bad, but I will remember it.
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URSULA W.
Rating: 4 out of 5
following a purchase from 18/11/2025
I would have liked to receive an email as soon as the package was shipped. However, I was able to track the package via my account, so it wasn't that bad.
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NADINE G.
Rating: 4 out of 5
following a purchase from 17/11/2025
I haven't opened the package: it's a gift for Christmas!! THANK YOU
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MAURICETTE M.
Rating: 4 out of 5
following a purchase from 15/11/2025
I have been a regular user of Lagrange products for many years and have never been disappointed with my purchase. This is the first time I am doing it online. Everything went well with the shipping. Since it is a gift for my granddaughter for Christmas, I haven't unpacked anything yet. We'll see at Christmas how the device I am giving her is.
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VALERIE F.
Rating: 4 out of 5
following a purchase from 09/11/2025
very fast
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HELENE O.
Rating: 4 out of 5
following a purchase from 03/11/2025
I ALREADY KNOW LAGRANGE AND AM SATISFIED. HOWEVER, THE DELIVERY WAS LONGER THAN EXPECTED DUE TO THE POST (COLISSIMO). DELAY ALLEGEDLY RELATED TO SHEIN SHIPMENTS ...
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MARCEL G.
Rating: 4 out of 5
following a purchase from 29/10/2025
Nice model. Despite the power of 1000W, cooking time is very long. The electric cable outlet should be positioned outside the leg.
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NAIMA D.
Rating: 3 out of 5
following a purchase from 20/09/2025
the waffle maker is good but the traditional plates without coatings are catastrophic, even with a lot of oil the waffles stick to the plates and you really have to scrape to get them off, of course I made this choice wanting to avoid the PFAS from non-stick plates but I really regret this choice
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PATRICK G.
Rating: 3 out of 5
following a purchase from 29/10/2025
I have already sent my comment.
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SYLVIE L.
Rating: 4 out of 5
following a purchase from 28/10/2025
Meets expectations
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PAULINE V.
Rating: 2 out of 5
following a purchase from 26/10/2025
Wrong item and very damaged box
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this error and for the condition of the box. The Black Friday period leads to a particularly high volume of orders, which can unfortunately cause errors or damages during shipping.
We apologize for this inconvenience and invite you to contact our after-sales service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
O
OLIVIER C.
Rating: 4 out of 5
following a purchase from 09/10/2025
Very good value for money
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JEAN-POL B.
Rating: 4 out of 5
following a purchase from 22/10/2025
bought a refurbished Premium waffle maker. clean product properly packaged in original box, just missing a closure clip which explains the 4 stars
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PIERRE L.
Rating: 3 out of 5
following a purchase from 14/10/2025
The device does not heat much.
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DOMINIQUE H.
Rating: 4 out of 5
following a purchase from 19/10/2025
Very good product, the yogurt maker was a gift and my yogurts turned out well
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EMELINE O.
Rating: 4 out of 5
following a purchase from 10/10/2025
It's a shame to have to buy the same part twice in 7 years. I bought Lagrange to be worry-free, I won't do it again
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JP F.
Rating: 4 out of 5
following a purchase from 02/10/2025
Device that matches what I expected
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GEORGES B.
Rating: 4 out of 5
following a purchase from 24/09/2025
X
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MARIE L.
Rating: 4 out of 5
following a purchase from 25/09/2025
Perfect
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CHANTAL B.
Rating: 3 out of 5
following a purchase from 08/09/2025
Order and delivery OK. However, the plates chosen for the waffle maker stick: impossible to make waffles. What can we do? Best regards.
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Response from LAGRANGE
Hello,
Thank you for your message and for your trust. The plates you mentioned are indeed without a non-stick coating, like our original models. To prevent the waffles from sticking, we recommend thoroughly greasing the plates before the first use, and then lightly before each batch (with a bit of oil or melted butter, for example).
After a few uses, a fine natural film will form, which will further improve the release.
Have a great day,
The Lagrange team
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LAURENT G.
Rating: 4 out of 5
following a purchase from 07/09/2025
A small downside with the kettle, the plastic filter does not hold well, it is held by 2 small protrusions at the top but nothing at the bottom. So, when we tilt the coffee maker forward to pour, no problem, the water pushes the filter, but if we accidentally tilt it backward, the filter goes backward and can fall! You can see that it is not made in France unlike the waffle makers. It does not have the same impression of quality.
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ANGELIQUE L.
Rating: 2 out of 5
following a purchase from 05/09/2025
a bit disappointed with the first order, the weight of the packets did not match that of the packaging (photo available if needed)
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LAETITIA C.
Rating: 4 out of 5
following a purchase from 17/08/2025
Hello, package arrived on time, very well packaged. However, during use, there is water leaking from the device, I don't know if this is normal. Thank you for your response
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Response from LAGRANGE
Hello,
Thank you for your message and your feedback on the delivery. We are pleased that your order arrived in good condition.
Regarding the water you observe, slight condensation can indeed occur during waffle cooking due to the steam released. However, if you notice a significant amount of water or continuous leaking, that is not normal.
In this case, we invite you to contact our customer service via the contact form on lagrange.fr. Our team will be able to help you identify the source of the problem and find an appropriate solution.
Have a great day,
The Lagrange team
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INGRID H.
Rating: 4 out of 5
following a purchase from 24/08/2025
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