Customer reviews of LAGRANGE

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9,6 /10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
5 5 413 87% 4 472 8% 3 148 2% 2 61 1% 1 101 2%

Summary of reviews

The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.

Reviews 2, 3 and 4 stars

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F
FRANCK V.
Rating: 4 out of 5
following a purchase from 15/08/2025
My first order arrived with a broken piece. Responsive customer service. Quick exchange. Received a new raclette set that works perfectly well.
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SYLVIANE F.
Rating: 4 out of 5
following a purchase from 29/07/2025
I am satisfied, a bit expensive
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TIPHAINE C.
Rating: 4 out of 5
following a purchase from 23/07/2025
I ordered the wrong item and I can't find how to return it. I didn't choose the right model for the Lagrange waffle maker. But otherwise, it was very quick and I am very satisfied with the model for grill/panini but it was my mistake for the mini waffles.
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Response from LAGRANGE
Hello,
I am sorry to hear that you encountered a problem with your order. To return the item, you can contact us right here: https://lagrange.fr/fr/nous-contacter?_gl=1*ufdb0u*_up*MQ..*_ga*NDEzMzI4MDg1LjE3NTU1MjY0MTY.*_ga_8X78XS2L0J*czE3NTU1MjY0MTUkbzEkZzAkdDE3NTU1MjY0MTUkajYwJGwwJGgw

We are here to help you!

Regarding your satisfaction with the grill/panini model, we are delighted to hear that! If you have any further questions or concerns, please let us know.

Have a very nice day,

Marie
A
ALEXANDRE S.
Rating: 3 out of 5
following a purchase from 23/07/2025
Packaging opened upon receipt even if nothing is missing is not reassuring
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry that the package arrived open. Unfortunately, this can happen during transport, regardless of our intention. However, we are pleased that the device is complete and remain available if you notice any issues.

Have a very nice day,
Marie
S
STEPHANE S.
Rating: 3 out of 5
following a purchase from 12/04/2025
Several negative points: - waffle cooking: they cook but do not brown and the cooking time is long - croque monsieur plates: the imprints are not the size of a standard slice of bread - machine volume: takes up a lot of space during cooking with the tilting system from one side to the other. A flipping system is much better. - cooking variation button (light - dark) in plastic does not seem very sturdy and is not precise ...
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Response from LAGRANGE
Hello,

Thank you for taking the time to share your experience. We regret that your device did not fully meet your expectations.
At Lagrange, we place great importance on the quality and durability of our products, and your feedback on cooking, ergonomics, and the robustness of the elements is valuable to us for continuing to improve them.
Masters of waffle makers for 70 years, we have won over thousands of households with our devices, and we do everything we can to offer reliable products tailored to everyone's needs.

Please do not hesitate to contact us via the form on our website lagrange.fr so that we can discuss your comments in more detail.

Marie
N
NATACHA P.
Rating: 4 out of 5
following a purchase from 05/07/2025
Products conform to the order. Delivery a bit long
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OLIVIER H.
Rating: 4 out of 5
following a purchase from 11/07/2025
Hello, it's a pity that there is no ice churning duration in your recipes. A flared entry like a funnel to fill the ice cream maker would have been useful.
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Response from LAGRANGE
Hello,

Thank you for your message. Your feedback is valuable and helps us to continuously improve. We will make sure to pass your feedback to our design office.

Have a very nice day,

Marie
C
CHANTAL B.
Rating: 4 out of 5
following a purchase from 10/07/2025
I am happy with the ordered device. However, the box was poorly sealed at the bottom, so I received the package upside down, disregarding the written indication on it to prevent the turbine from falling!
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JEROME P.
Rating: 4 out of 5
following a purchase from 23/05/2025
Easy to use plancha. Too bad the accessories have to be purchased separately
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COLETTE B.
Rating: 3 out of 5
following a purchase from 08/07/2025
Not the right part without an old waffle maker male connector and it needed female
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Response from LAGRANGE
Hello,
Thank you for your message.
We do our best to enable the repair of even the oldest Lagrange appliances, but unfortunately, some models are no longer compatible with current parts... I am sorry.

However, we remain at your disposal to advise you on possible solutions.

Have a very nice day,

Marie
A
ANDREAS S.
Rating: 3 out of 5
following a purchase from 06/07/2025
The device was delivered slightly damaged. The back is bent/dented and the plate itself is not centered, but the right side is slightly raised.
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NICOLAS C.
Rating: 2 out of 5
following a purchase from 23/06/2025
This is not the correct reference that was sent to me!
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Response from LAGRANGE
Hello,

We are sorry for this reference error. This is certainly not the experience we wish to offer our customers.
We invite you to quickly contact our customer service at [email protected] specifying your order number and a photo of the received product. We will arrange the exchange as soon as possible.

Thank you for your understanding,
The LAGRANGE team
F
FRANCOIS S.
Rating: 4 out of 5
following a purchase from 23/06/2025
Everything was perfect, except for the price.
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CHRISTOPHE P.
Rating: 4 out of 5
following a purchase from 15/06/2025
Robust and efficient device.
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VALERIE L.
Rating: 4 out of 5
following a purchase from 16/06/2025
Fast delivery, well-packaged product
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Very nice day, Marie
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SANDRA C.
Rating: 4 out of 5
following a purchase from 10/06/2025
Waffle maker packaging arrived cracked However happy with my purchase
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Response from LAGRANGE
Hello,

Thank you for your feedback.
I am sorry that your package arrived damaged, it must have been damaged during transport.
I remain at your disposal.

Have a very nice day,

Marie
D
DIDIER R.
Rating: 4 out of 5
following a purchase from 08/06/2025
Could have been sent in an envelope by mail instead of a box too big for a seal
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CHRISTOPHE L.
Rating: 3 out of 5
following a purchase from 04/06/2025
I had ordered a Pro plancha model that was supposed to include a spatula and a special plancha recipe book, but I ordered and received a plancha that does not include this offer; a sticker was even stuck on the box that displayed the offer. Why did I not receive the offer in question? I don't know? I filed a complaint, and the response was that the reference of my plancha does not include the offer, yet when I placed my order, there were no other references!!? This will remain a mystery!
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JEAN-ROBERT M.
Rating: 2 out of 5
following a purchase from 27/05/2025
Beautiful plancha but the stainless steel cooking surface has many small defects.
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MICHEL L.
Rating: 4 out of 5
following a purchase from 26/05/2025
Review of the LAGRANGE plancha Quality material, heats up quickly and very easy to use. However, it's a shame that the cooking plate is not removable, which makes cleaning a bit less convenient.
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JOEL L.
Rating: 4 out of 5
following a purchase from 22/05/2025
package delivered quickly
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STEPHANE G.
Rating: 4 out of 5
following a purchase from 21/05/2025
Package conforms to the order. Cooking well managed by the integrated timer. Waffle plate a bit thin.
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Response from LAGRANGE
Hello,
Thank you for your positive feedback! We are delighted that you are satisfied with the smooth running of your order and the cooking thanks to the integrated timer.
We take note of your comment regarding the thickness of the waffle plates. Your feedback is valuable to us to continue improving our products.
See you soon and enjoy your tastings!

Best regards,
Marie
M
MARIE D.
Rating: 4 out of 5
following a purchase from 11/05/2025
not very clear in the instructions regarding the choices of gradation 1/2/3
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MANUELLA D.
Rating: 2 out of 5
following a purchase from 21/05/2025
Top delivery but disappointed with some products
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SEVERINE H.
Rating: 4 out of 5
following a purchase from 14/05/2025
Easy-to-use quality products
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SANDRINE M.
Rating: 3 out of 5
following a purchase from 08/05/2025
Very long delay compared to what is announced on the site
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Response from LAGRANGE
Hello,

Thank you for your feedback. We are sincerely sorry that the delivery time of your package has been unusually long. Unfortunately, with the various public holidays, we have fallen a bit behind in shipping.

Thank you for your understanding.

Best regards,

Marie
V
VALERIE C.
Rating: 4 out of 5
following a purchase from 20/04/2025
This crepe maker is perfect. Very good product.
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Response from LAGRANGE
Hello,
Thank you very much for your positive feedback!
We wish you a great day!
Marie
A
ANTOINE V.
Rating: 2 out of 5
following a purchase from 16/04/2025
Disappointed with the quality control before shipping, the stone ordered for my plancha seems to be suitable for cooking but a surface crack leaves me perplexed about its durability over time, everything else is okay.
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Response from LAGRANGE
Hello,
Thank you for your message.
Please know that each device and accessory is meticulously checked before each shipment.
There may have been a problem during the transport of your order...
I invite you to contact Ingrid who handles our customer service so she can find the best solution for you.
Here is her email address: [email protected]
We wish you a great day!
Marie
L
LUC V.
Rating: 4 out of 5
following a purchase from 17/04/2025
Great to find the right part (electric cord connector), but is it normal for it to break?
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ANNE-SOPHIE O.
Rating: 4 out of 5
following a purchase from 02/05/2025
I was hoping for a faster delivery
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Response from LAGRANGE
Hello,

Thank you for your feedback. We are sorry that the delivery was not as fast as you hoped. We do our best to ship orders as quickly as possible, but there can sometimes be a bit of a wait depending on the periods, especially with holidays.

We still hope that you are satisfied with your device, and we remain at your disposal if needed.

Best regards,
The Lagrange team
C
CHANTAL D.
Rating: 4 out of 5
following a purchase from 02/05/2025
Very good product like everything I buy at Lagrange
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JEAN-PIERRE M.
Rating: 4 out of 5
following a purchase from 02/05/2025
The caramel is not great
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SEBILEAU-MONGIAT C.
Rating: 2 out of 5
following a purchase from 03/05/2025
Purchase of a spare part for a blender. The characteristics of the part description are incorrect on the site and the part did not fit
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GEORGES G.
Rating: 3 out of 5
following a purchase from 27/04/2025
Purchase of plates for waffle maker, the one for churros does not satisfy us following the recipes, we will continue to search, so moderately satisfied with this purchase. Delivery almost within the announced timeframe, little information received once the order was paid, the next email was from the post office.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry to hear that the churros plates did not fully meet your satisfaction. Our recipes may sometimes require some adjustments depending on the ingredients used. We regularly add new recipes on our social media and on our website lagrange.fr.

I remain at your disposal,
Best regards,

Marie
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PATRICK B.
Rating: 4 out of 5
following a purchase from 25/04/2025
Perfect
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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LUREDES F.
Rating: 4 out of 5
following a purchase from 26/03/2025
The sought-after products are easy to find and delivery is very fast
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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DELPHINE D.
Rating: 4 out of 5
following a purchase from 03/04/2025
Very satisfied with the device
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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PASCALE B.
Rating: 4 out of 5
following a purchase from 02/04/2025
The order of 9 glass jars for the Lagrange yogurt maker was received as indicated. This allows me to use the yogurt maker regularly. I am satisfied with the whole.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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JEAN-FRANCOIS R.
Rating: 4 out of 5
following a purchase from 30/03/2025
The plancha meets my expectations in terms of cooking, sufficiently powerful and adapted to my way of cooking, too bad it doesn't ensure its self-cleaning ;-) ; The R&D service could develop a cover to use it as a meat & fish smoker, that could be nice; A link to keep the power cable in place during transport would be welcome.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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FABIEN F.
Rating: 3 out of 5
following a purchase from 28/03/2025
Quality products, but the options offered are not always suitable for the initial product. Too bad…
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