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G
Rating: 4 out of 5
X
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 347 published reviews
Summary of reviews
LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Reviews 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Perfect
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C
Rating: 3 out of 5
Order and delivery OK. However, the plates chosen for the waffle maker stick: impossible to make waffles. What can we do? Best regards.
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Response from LAGRANGE
Hello,
Thank you for your message and for your trust. The plates you mentioned are indeed without a non-stick coating, like our original models. To prevent the waffles from sticking, we recommend thoroughly greasing the plates before the first use, and then lightly before each batch (with a bit of oil or melted butter, for example).
After a few uses, a fine natural film will form, which will further improve the release.
Have a great day,
The Lagrange team
Thank you for your message and for your trust. The plates you mentioned are indeed without a non-stick coating, like our original models. To prevent the waffles from sticking, we recommend thoroughly greasing the plates before the first use, and then lightly before each batch (with a bit of oil or melted butter, for example).
After a few uses, a fine natural film will form, which will further improve the release.
Have a great day,
The Lagrange team
L
Rating: 4 out of 5
A small downside with the kettle, the plastic filter does not hold well, it is held by 2 small protrusions at the top but nothing at the bottom. So, when we tilt the coffee maker forward to pour, no problem, the water pushes the filter, but if we accidentally tilt it backward, the filter goes backward and can fall! You can see that it is not made in France unlike the waffle makers. It does not have the same impression of quality.
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A
Rating: 2 out of 5
a bit disappointed with the first order, the weight of the packets did not match that of the packaging (photo available if needed)
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L
Rating: 4 out of 5
Hello, package arrived on time, very well packaged. However, during use, there is water leaking from the device, I don't know if this is normal. Thank you for your response
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Response from LAGRANGE
Hello,
Thank you for your message and your feedback on the delivery. We are pleased that your order arrived in good condition.
Regarding the water you observe, slight condensation can indeed occur during waffle cooking due to the steam released. However, if you notice a significant amount of water or continuous leaking, that is not normal.
In this case, we invite you to contact our customer service via the contact form on lagrange.fr. Our team will be able to help you identify the source of the problem and find an appropriate solution.
Have a great day,
The Lagrange team
Thank you for your message and your feedback on the delivery. We are pleased that your order arrived in good condition.
Regarding the water you observe, slight condensation can indeed occur during waffle cooking due to the steam released. However, if you notice a significant amount of water or continuous leaking, that is not normal.
In this case, we invite you to contact our customer service via the contact form on lagrange.fr. Our team will be able to help you identify the source of the problem and find an appropriate solution.
Have a great day,
The Lagrange team
I
Rating: 4 out of 5
-
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F
Rating: 4 out of 5
My first order arrived with a broken piece. Responsive customer service. Quick exchange. Received a new raclette set that works perfectly well.
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S
Rating: 4 out of 5
I am satisfied, a bit expensive
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T
Rating: 4 out of 5
I ordered the wrong item and I can't find how to return it. I didn't choose the right model for the Lagrange waffle maker. But otherwise, it was very quick and I am very satisfied with the model for grill/panini but it was my mistake for the mini waffles.
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Response from LAGRANGE
Hello,
I am sorry to hear that you encountered a problem with your order. To return the item, you can contact us right here: https://lagrange.fr/fr/nous-contacter?_gl=1*ufdb0u*_up*MQ..*_ga*NDEzMzI4MDg1LjE3NTU1MjY0MTY.*_ga_8X78XS2L0J*czE3NTU1MjY0MTUkbzEkZzAkdDE3NTU1MjY0MTUkajYwJGwwJGgw
We are here to help you!
Regarding your satisfaction with the grill/panini model, we are delighted to hear that! If you have any further questions or concerns, please let us know.
Have a very nice day,
Marie
I am sorry to hear that you encountered a problem with your order. To return the item, you can contact us right here: https://lagrange.fr/fr/nous-contacter?_gl=1*ufdb0u*_up*MQ..*_ga*NDEzMzI4MDg1LjE3NTU1MjY0MTY.*_ga_8X78XS2L0J*czE3NTU1MjY0MTUkbzEkZzAkdDE3NTU1MjY0MTUkajYwJGwwJGgw
We are here to help you!
Regarding your satisfaction with the grill/panini model, we are delighted to hear that! If you have any further questions or concerns, please let us know.
Have a very nice day,
Marie
A
Rating: 3 out of 5
Packaging opened upon receipt even if nothing is missing is not reassuring
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry that the package arrived open. Unfortunately, this can happen during transport, regardless of our intention. However, we are pleased that the device is complete and remain available if you notice any issues.
Have a very nice day,
Marie
Thank you for your feedback.
We are sorry that the package arrived open. Unfortunately, this can happen during transport, regardless of our intention. However, we are pleased that the device is complete and remain available if you notice any issues.
Have a very nice day,
Marie
S
Rating: 3 out of 5
Several negative points: - waffle cooking: they cook but do not brown and the cooking time is long - croque monsieur plates: the imprints are not the size of a standard slice of bread - machine volume: takes up a lot of space during cooking with the tilting system from one side to the other. A flipping system is much better. - cooking variation button (light - dark) in plastic does not seem very sturdy and is not precise ...
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Response from LAGRANGE
Hello,
Thank you for taking the time to share your experience. We regret that your device did not fully meet your expectations.
At Lagrange, we place great importance on the quality and durability of our products, and your feedback on cooking, ergonomics, and the robustness of the elements is valuable to us for continuing to improve them.
Masters of waffle makers for 70 years, we have won over thousands of households with our devices, and we do everything we can to offer reliable products tailored to everyone's needs.
Please do not hesitate to contact us via the form on our website lagrange.fr so that we can discuss your comments in more detail.
Marie
Thank you for taking the time to share your experience. We regret that your device did not fully meet your expectations.
At Lagrange, we place great importance on the quality and durability of our products, and your feedback on cooking, ergonomics, and the robustness of the elements is valuable to us for continuing to improve them.
Masters of waffle makers for 70 years, we have won over thousands of households with our devices, and we do everything we can to offer reliable products tailored to everyone's needs.
Please do not hesitate to contact us via the form on our website lagrange.fr so that we can discuss your comments in more detail.
Marie
N
Rating: 4 out of 5
Products conform to the order. Delivery a bit long
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O
Rating: 4 out of 5
Hello, it's a pity that there is no ice churning duration in your recipes. A flared entry like a funnel to fill the ice cream maker would have been useful.
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Response from LAGRANGE
Hello,
Thank you for your message. Your feedback is valuable and helps us to continuously improve. We will make sure to pass your feedback to our design office.
Have a very nice day,
Marie
Thank you for your message. Your feedback is valuable and helps us to continuously improve. We will make sure to pass your feedback to our design office.
Have a very nice day,
Marie
C
Rating: 4 out of 5
I am happy with the ordered device. However, the box was poorly sealed at the bottom, so I received the package upside down, disregarding the written indication on it to prevent the turbine from falling!
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J
Rating: 4 out of 5
Easy to use plancha. Too bad the accessories have to be purchased separately
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C
Rating: 3 out of 5
Not the right part without an old waffle maker male connector and it needed female
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Response from LAGRANGE
Hello,
Thank you for your message.
We do our best to enable the repair of even the oldest Lagrange appliances, but unfortunately, some models are no longer compatible with current parts... I am sorry.
However, we remain at your disposal to advise you on possible solutions.
Have a very nice day,
Marie
Thank you for your message.
We do our best to enable the repair of even the oldest Lagrange appliances, but unfortunately, some models are no longer compatible with current parts... I am sorry.
However, we remain at your disposal to advise you on possible solutions.
Have a very nice day,
Marie
A
Rating: 3 out of 5
The device was delivered slightly damaged. The back is bent/dented and the plate itself is not centered, but the right side is slightly raised.
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N
Rating: 2 out of 5
This is not the correct reference that was sent to me!
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Response from LAGRANGE
Hello,
We are sorry for this reference error. This is certainly not the experience we wish to offer our customers.
We invite you to quickly contact our customer service at [email protected] specifying your order number and a photo of the received product. We will arrange the exchange as soon as possible.
Thank you for your understanding,
The LAGRANGE team
We are sorry for this reference error. This is certainly not the experience we wish to offer our customers.
We invite you to quickly contact our customer service at [email protected] specifying your order number and a photo of the received product. We will arrange the exchange as soon as possible.
Thank you for your understanding,
The LAGRANGE team
F
Rating: 4 out of 5
Everything was perfect, except for the price.
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C
Rating: 4 out of 5
Robust and efficient device.
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V
Rating: 4 out of 5
Fast delivery, well-packaged product
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Very nice day, Marie
S
Rating: 4 out of 5
Waffle maker packaging arrived cracked However happy with my purchase
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Response from LAGRANGE
Hello,
Thank you for your feedback.
I am sorry that your package arrived damaged, it must have been damaged during transport.
I remain at your disposal.
Have a very nice day,
Marie
Thank you for your feedback.
I am sorry that your package arrived damaged, it must have been damaged during transport.
I remain at your disposal.
Have a very nice day,
Marie
D
Rating: 4 out of 5
Could have been sent in an envelope by mail instead of a box too big for a seal
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C
Rating: 3 out of 5
I had ordered a Pro plancha model that was supposed to include a spatula and a special plancha recipe book, but I ordered and received a plancha that does not include this offer; a sticker was even stuck on the box that displayed the offer. Why did I not receive the offer in question? I don't know? I filed a complaint, and the response was that the reference of my plancha does not include the offer, yet when I placed my order, there were no other references!!? This will remain a mystery!
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J
Rating: 2 out of 5
Beautiful plancha but the stainless steel cooking surface has many small defects.
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M
Rating: 4 out of 5
Review of the LAGRANGE plancha Quality material, heats up quickly and very easy to use. However, it's a shame that the cooking plate is not removable, which makes cleaning a bit less convenient.
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J
Rating: 4 out of 5
package delivered quickly
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S
Rating: 4 out of 5
Package conforms to the order. Cooking well managed by the integrated timer. Waffle plate a bit thin.
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Response from LAGRANGE
Hello,
Thank you for your positive feedback! We are delighted that you are satisfied with the smooth running of your order and the cooking thanks to the integrated timer.
We take note of your comment regarding the thickness of the waffle plates. Your feedback is valuable to us to continue improving our products.
See you soon and enjoy your tastings!
Best regards,
Marie
Thank you for your positive feedback! We are delighted that you are satisfied with the smooth running of your order and the cooking thanks to the integrated timer.
We take note of your comment regarding the thickness of the waffle plates. Your feedback is valuable to us to continue improving our products.
See you soon and enjoy your tastings!
Best regards,
Marie
M
Rating: 4 out of 5
not very clear in the instructions regarding the choices of gradation 1/2/3
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M
Rating: 2 out of 5
Top delivery but disappointed with some products
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S
Rating: 4 out of 5
Easy-to-use quality products
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S
Rating: 3 out of 5
Very long delay compared to what is announced on the site
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sincerely sorry that the delivery time of your package has been unusually long. Unfortunately, with the various public holidays, we have fallen a bit behind in shipping.
Thank you for your understanding.
Best regards,
Marie
Thank you for your feedback. We are sincerely sorry that the delivery time of your package has been unusually long. Unfortunately, with the various public holidays, we have fallen a bit behind in shipping.
Thank you for your understanding.
Best regards,
Marie
V
Rating: 4 out of 5
This crepe maker is perfect. Very good product.
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Response from LAGRANGE
Hello,
Thank you very much for your positive feedback!
We wish you a great day!
Marie
Thank you very much for your positive feedback!
We wish you a great day!
Marie
A
Rating: 2 out of 5
Disappointed with the quality control before shipping, the stone ordered for my plancha seems to be suitable for cooking but a surface crack leaves me perplexed about its durability over time, everything else is okay.
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Response from LAGRANGE
Hello,
Thank you for your message.
Please know that each device and accessory is meticulously checked before each shipment.
There may have been a problem during the transport of your order...
I invite you to contact Ingrid who handles our customer service so she can find the best solution for you.
Here is her email address: [email protected]
We wish you a great day!
Marie
Thank you for your message.
Please know that each device and accessory is meticulously checked before each shipment.
There may have been a problem during the transport of your order...
I invite you to contact Ingrid who handles our customer service so she can find the best solution for you.
Here is her email address: [email protected]
We wish you a great day!
Marie
L
Rating: 4 out of 5
Great to find the right part (electric cord connector), but is it normal for it to break?
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A
Rating: 4 out of 5
I was hoping for a faster delivery
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry that the delivery was not as fast as you hoped. We do our best to ship orders as quickly as possible, but there can sometimes be a bit of a wait depending on the periods, especially with holidays.
We still hope that you are satisfied with your device, and we remain at your disposal if needed.
Best regards,
The Lagrange team
Thank you for your feedback. We are sorry that the delivery was not as fast as you hoped. We do our best to ship orders as quickly as possible, but there can sometimes be a bit of a wait depending on the periods, especially with holidays.
We still hope that you are satisfied with your device, and we remain at your disposal if needed.
Best regards,
The Lagrange team
C
Rating: 4 out of 5
Very good product like everything I buy at Lagrange
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J
Rating: 4 out of 5
The caramel is not great
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S
Rating: 2 out of 5
Purchase of a spare part for a blender. The characteristics of the part description are incorrect on the site and the part did not fit
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