LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Constance L.
Rating: 3 out of 5
following a purchase from 24/01/2025
Very happy with my order, just average friendliness when I called for information.
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Response from LAGRANGE
Hello, Thank you for your feedback regarding our products. As for the reception you received by phone, we are sincerely sorry. Your satisfaction is at the heart of our priorities, and we take your feedback into account with care. Best regards, Marie
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Serge B.
Rating: 3 out of 5
following a purchase from 03/02/2025
I lacked information about the product; if I had seen that the power of this waffle maker was only 1000W, I wouldn't have ordered it. The cooking time is way too long and the impressions are not deep enough, too bad the waffles are not thick enough. I chose this device because it doesn't have Teflon...
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Hubert H.
Rating: 4 out of 5
following a purchase from 03/02/2025
The brand of the family waffle maker for 4 generations!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Pascal D.
Rating: 4 out of 5
following a purchase from 02/02/2025
Missing article easily found on the Lagrange website with correct delivery.
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Jean Francois D.
Rating: 3 out of 5
following a purchase from 02/02/2025
Delivery not ensured to the chosen location but to the nearby Post Office.
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Heloise R.
Rating: 4 out of 5
following a purchase from 21/01/2025
Small bubbles barely noticeable on the device's shell. I did not expect the plates to be non-dishwasher safe.
Good quality material.
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Frederic P.
Rating: 2 out of 5
following a purchase from 20/01/2025
The bowl of my blender cracked on the first use while making soup
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, your bowl may have been defective... I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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Michel R.
Rating: 4 out of 5
following a purchase from 09/01/2025
Some updates need to be made
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Isabelle C.
Rating: 4 out of 5
following a purchase from 09/01/2025
I am satisfied with my order.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Farida O.
Rating: 3 out of 5
following a purchase from 09/01/2025
We can't find everything
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Response from LAGRANGE
Hello, How can I help you? Which item(s) can't you find? Thank you, Marie
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Alex B.
Rating: 4 out of 5
following a purchase from 02/01/2025
Good. I like the mention 'In stock' or 'Unavailable'. Fast and careful shipping.
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Gerard R.
Rating: 4 out of 5
following a purchase from 28/12/2024
Nothing to report.
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Nicolas G.
Rating: 4 out of 5
following a purchase from 22/12/2024
A bit too much harassment to give a review. Let us do it if we wish.
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Sophie T.
Rating: 3 out of 5
following a purchase from 06/01/2025
Pot for making fresh cheese very practical but would deserve to hold 2 liters of milk. Because being able to put only one liter of milk, once drained, there is not much fresh cheese.
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Gerard F.
Rating: 4 out of 5
following a purchase from 23/11/2024
Easily found on the site a set to save a bit (waffle maker and plate sets)
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Nadine D.
Rating: 4 out of 5
following a purchase from 05/01/2025
Delivery a bit long
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Emmanuelle F.
Rating: 4 out of 5
following a purchase from 30/12/2024
Satisfied
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Marcel B.
Rating: 4 out of 5
following a purchase from 29/12/2024
This was our first direct order from your site. Shipping and receipt without problem. I regretted that there was no discount even minimal for the case where we took several devices: we were considering taking 2x4 rather than 1x8.
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Roger B.
Rating: 4 out of 5
following a purchase from 28/12/2024
For the sake of economy, why heat both accesses when one is enough in some cases, on the TOASTER? Thank you for your response. R.Bonnet Nantes
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Beatrice L.
Rating: 4 out of 5
following a purchase from 17/12/2024
Package well packaged, received on the agreed date
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Laurent F.
Rating: 4 out of 5
following a purchase from 21/12/2024
Order of the part on the site and delivery. Perfect! However, I think the connector of the waffle maker is too fragile or too exposed.
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Eve L.
Rating: 4 out of 5
following a purchase from 16/12/2024
Quick and easy search
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Julien G.
Rating: 3 out of 5
following a purchase from 13/12/2024
There is a space to ask questions when ordering, but no response is provided... so it's useless (it really doesn't seem serious). I will order on Amazon next time...
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Response from LAGRANGE
Hello, We are sorry for your experience and completely understand your frustration. We have recently completed a complete redesign of our website and implemented new services, such as a chatbot to answer your questions in real-time. However, we still encounter some minor technical issues from time to time. Please know that we are actively working to resolve these issues to improve your experience. We hope to have the opportunity to convince you of our seriousness and commitment to our customers during your next visit. Thank you for your feedback that helps us move forward! Marie
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Enzo V.
Rating: 4 out of 5
following a purchase from 12/12/2024
In perfect condition
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Marie H.
Rating: 4 out of 5
following a purchase from 14/12/2024
I bought the refurbished pierrade. Very happy. Note that the raclette was missing and one of the plate's fixings is broken. But that doesn't affect the use!
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Eric M.
Rating: 4 out of 5
following a purchase from 10/12/2024
too few technical characteristics
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Aude M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Super simple and quick for the order. And especially a very good packaging.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Nicole L.
Rating: 3 out of 5
following a purchase from 09/12/2024
Delivery went very well but spare part too expensive....
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Emmanuel D.
Rating: 3 out of 5
following a purchase from 09/12/2024
The joint sent does not correspond to my blender while the base does.
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Edith N.
Rating: 4 out of 5
following a purchase from 12/12/2024
Great waffle maker, it's perfect.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Laetitia P.
Rating: 4 out of 5
following a purchase from 14/12/2024
I would like to change my purchase, the plates do not fit. Other than that, I am satisfied. Best regards.
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Response from LAGRANGE
Hello, Thank you for your message. I invite you to contact Ingrid who handles our customer service so that she can assist you. Here is her email address: [email protected] We wish you a great day! Marie
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Richard D.
Rating: 4 out of 5
following a purchase from 14/12/2024
Another Lagrange utensil in my kitchen and it works wonderfully. A small downside is that the additional plates are relatively expensive, hence my rating of 4.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Valerie K.
Rating: 3 out of 5
following a purchase from 02/12/2024
I ordered a seal and had to go through a package that was delivered to a relay point: in addition to the cost and the trip, the size of the package is absurd and it's a total waste, I don't understand this choice rather than sending this seal by mail.
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Response from LAGRANGE
Hello, Thank you very much for your feedback. We take every opinion into account to continuously improve. We wish you a great day! Marie
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Anne G.
Rating: 3 out of 5
following a purchase from 01/12/2024
Just after my purchase and after the first use, a chip appeared on the exterior coating of the waffle maker, I informed the brand via their website, my request went unanswered. New message on December 24, 2024, still no response, which justifies my rating.
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Response from LAGRANGE
Hello, Thank you for your message. We apologize for our delayed response, our company was closed during this holiday period. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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Christophe E.
Rating: 4 out of 5
following a purchase from 12/12/2024
Nothing to report.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Odile C.
Rating: 4 out of 5
following a purchase from 09/12/2024
item meets my request
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Chabrier S.
Rating: 4 out of 5
following a purchase from 14/12/2024
Very fast bookstore, very good item, very happy
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Patrick C.
Rating: 2 out of 5
following a purchase from 14/12/2024
Raclette service arrived defective, one of the glass plate supports is broken, no piece in the packaging box, so the problem lies in the manufacturing or packaging line, so the quality control leaves much to be desired!
I am willing to buy made in France products, provided that manufacturing, safety, durability, etc. are up to standard, ....
So during the holidays, I who wanted to treat myself and my guests, it was a failure, I had to change the menu, very big disappointment.
I am waiting for the _08 January reopening of the LAGRANGE factory for the follow-up
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Response from LAGRANGE
Hello, Thank you for your message. We are sincerely sorry, there must have been a problem during transport. I invite you to contact Ingrid who takes care of our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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Lysiane B.
Rating: 4 out of 5
following a purchase from 29/11/2024
Functional site
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