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S
Rating: 4 out of 5
From ordering to delivery, everything was perfect.
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 2, 3 and 4 stars
Reset filtersN
Rating: 4 out of 5
Not enough clarity, too much mixing
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S
Rating: 4 out of 5
Nothing to report
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C
Rating: 2 out of 5
I couldn't order the color I wanted, it was marked available but impossible to validate the cart.
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P
Rating: 4 out of 5
Easy to consult site.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a wonderful day! Marie
J
Rating: 4 out of 5
Well-known company on our part. A small downside in the order tracking information.
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A
Rating: 4 out of 5
Easy site navigation, fast delivery. Satisfied with my orders.
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P
Rating: 3 out of 5
Matches. Good delivery tracking with the added bonus of a smile from the postwoman!
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C
Rating: 4 out of 5
Fast and compliant delivery.
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R
Rating: 4 out of 5
Regarding the material: choice, accessories, price, and quality are impeccable. However, the delivery turned out to be chaotic, and customer service was completely off the mark. Either they didn't take the time to read my messages properly, or it's from a platform abroad where the responses are incongruous. Without this negative point regarding delivery/customer service, Lagrange deserves 5 stars. The waffle iron is of good quality, works very well, and the price (iron + 2 sets of plates) is very interesting, better than on other sales sites.
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A
Rating: 3 out of 5
Excellent product. The previous one lasted over 20 years. It's the waffle maker plug that came loose.
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T
Rating: 2 out of 5
What a surprise it was for me to return the yogurt maker and see that it was made in China. I had made a selection of made in France products, and for me, Lagrange, with its French flag on the logo, had local production. Unfortunately, this is not the case.
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Response from LAGRANGE
Hello, I am sincerely sorry that you are disappointed. Lagrange is indeed a French company, based in Lyon. The majority of our products are manufactured in France at our manufacturing workshop in Vourles (69). However, some items are made in China, and they fully comply with the specifications of our engineers. Thank you for your understanding. Best regards, Marie
C
Rating: 4 out of 5
Smooth site
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
E
Rating: 4 out of 5
No issues with the service but a problem during the payment, hacked credit card. After entering my information, the page disappeared and reappeared. A few days later, the bank blocked a withdrawal from a bizarre company based in Portugal.
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry to hear about your misadventure. However, we have not had any security alerts of this type, the banking data on our site complies with current security protocols thanks to our partner Payplug (Banque Populaire). As a precaution, we also invite you to check the device (computer/phone) used during your purchase. The Lagrange team.
B
Rating: 4 out of 5
Very satisfied. The weight of the waffle maker is much lighter than the one I had 30 years ago.
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G
Rating: 4 out of 5
Satisfied.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
I
Rating: 4 out of 5
Very good.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
P
Rating: 4 out of 5
Fast and careful delivery.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
A
Rating: 4 out of 5
Perfect.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
C
Rating: 4 out of 5
As always, very good material
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J
Rating: 3 out of 5
The order was not simple, certainly due to the Black Friday period.. the site was not updating, product amounts were incorrect, and the phone reception for order service was lacking.
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A
Rating: 4 out of 5
Delivery a bit long but as expected. The crepe maker is a wonder. Used for long hours even outside at a Christmas market. Impeccable results.
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C
Rating: 2 out of 5
Very disappointed with the 2 raclette machines I just bought, the heating element heats very slowly or lacks power which leads to a long waiting time for the cheese to melt. My old one from 1992 heats better :(
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G
Rating: 3 out of 5
The product is good but the presentations on the sites are complex. It is difficult on the Lagrange site to know the color of the waffle maker. It is also difficult to choose the waffle and waffle model and the color. As a result, I wanted a gray model and received a beige-sand product. Hence my disappointment and dissatisfaction..
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry that the color does not suit you... I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
Y
Rating: 4 out of 5
Delivery without problems. However, the winter garden raclette was more beautiful but the site did not specify if the top served as a hot plate. Too bad because in doubt I did not dare to choose this even more beautiful model!
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N
Rating: 4 out of 5
Good
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
J
Rating: 4 out of 5
Very satisfied on all points.
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F
Rating: 4 out of 5
Large capacity for 4 sandwiches and quick cooking.
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A
Rating: 4 out of 5
Product not yet tested which will be given as a Christmas gift.
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C
Rating: 4 out of 5
Hello, I sent an email to Lagrange over a week ago, I have no response.
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J
Rating: 4 out of 5
Material conforms and of quality.
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C
Rating: 4 out of 5
No issues ordering, delivery within the indicated time. It's a shame there wasn't an effort for a discount for Black Friday
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J
Rating: 4 out of 5
The only problem comes from Chronopost, which canceled the delivery more than once without any reason.
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J
Rating: 3 out of 5
I still haven't been able to retrieve my invoice on your site (process not clear for a novice) Can you send it to me by email Thank you
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J
Rating: 3 out of 5
Nothing to report.
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L
Rating: 4 out of 5
We are a bit disappointed with the pans sold as ceramic when they are painted white...
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Response from LAGRANGE
Hello, Our pans are made of aluminum with a ceramic coating. Therefore, there is no Teflon or paint. It is important to use wooden utensils to avoid damaging the ceramic coating. I remain at your disposal, Best regards, Marie
J
Rating: 3 out of 5
Package damaged and waffle maker box also punctured. Since the delivery is in a parcel locker, it is not possible to make an immediate complaint.
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
M
Rating: 4 out of 5
Order received quickly. It's a gift, so the item hasn't been unpacked.
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F
Rating: 4 out of 5
Good, on time and in order. Perfect package!
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J
Rating: 3 out of 5
Hello, the shipping box had a hole as well as the waffle maker box. The delivery being in a locker, impossible to make a complaint according to your criteria. Regards, Mr. Camus.
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