The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Order a bit long but items conform to the description.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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PIERRE-ANDRE C.
Rating: 4 out of 5
following a purchase from 13/11/2024
Not tested yet, but meets my expectations
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MARIE Q.
Rating: 4 out of 5
following a purchase from 30/10/2024
Perfect
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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FRANÇOIS F.
Rating: 4 out of 5
following a purchase from 25/10/2024
Sometimes difficult to find your way among the myriad of accessories.
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Response from LAGRANGE
Hello, Thank you for your feedback. We take your comments into account to continuously improve. We wish you a great day! Marie
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JEAN-MARC S.
Rating: 4 out of 5
following a purchase from 03/11/2024
I need more details on the dimensions of waffles depending on the plate set.
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Response from LAGRANGE
Hello, Thank you for your feedback. We take your comments into account to continuously improve. We wish you a great day! Marie
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JEAN-MARC S.
Rating: 4 out of 5
following a purchase from 22/10/2024
I am happy, a little extra for the waffle maker would be to indicate the dimensions of the waffles depending on which set of plates.
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Response from LAGRANGE
Hello, Thank you for your feedback. We take your comments into account to continuously improve. We wish you a great day! Marie
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PIERRE A.
Rating: 4 out of 5
following a purchase from 24/10/2024
Simple and practical navigation.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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FLORENT G.
Rating: 3 out of 5
following a purchase from 14/10/2024
Missing the dimensions of the pans when we want to use them as replacements for Tefal ones. They are a bit larger but still fit in my stone grill/raclette.
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JACQUES G.
Rating: 4 out of 5
following a purchase from 11/10/2024
Delivery as described
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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ANNICK S.
Rating: 2 out of 5
following a purchase from 11/10/2024
Despite the instructions in the manual, I did not receive the correct seal
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during the preparation of the order. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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STEPHANE J.
Rating: 4 out of 5
following a purchase from 12/10/2024
GOOD
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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GILLES C.
Rating: 4 out of 5
following a purchase from 21/10/2024
A fairly practical and intuitive site
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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ZULAKABEE E.
Rating: 4 out of 5
following a purchase from 12/10/2024
I only regret the lack of communication after the order was confirmed, no one replied to my email about the delivery time
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CATHERINE J.
Rating: 4 out of 5
following a purchase from 28/09/2024
Fairly easy
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CHRISTINE B.
Rating: 4 out of 5
following a purchase from 29/09/2024
The site is clear, easy to use
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CHRISTIANE T.
Rating: 4 out of 5
following a purchase from 30/09/2024
very good
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FREDERIQUE H.
Rating: 4 out of 5
following a purchase from 28/09/2024
I would have appreciated more clarity on the content of the box, for the plate and the recipe book
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LUDIVINE P.
Rating: 4 out of 5
following a purchase from 08/10/2024
clear and easy site
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EMMANUEL D.
Rating: 4 out of 5
following a purchase from 21/09/2024
Fast and efficient delivery.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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LAURENCE C.
Rating: 4 out of 5
following a purchase from 22/09/2024
It works correctly
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Response from LAGRANGE
Hello, Thank you for your positive feedback! We wish you a great day! Marie
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BERTRAND D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Normal site but not exceptional.
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Response from LAGRANGE
Hello, Thank you for your feedback. We wish you a great day! Marie
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PHILIPPE S.
Rating: 3 out of 5
following a purchase from 07/09/2024
The absence of an invoice explains the score of 3. It should be found in the emails.
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FLORENT D.
Rating: 3 out of 5
following a purchase from 27/08/2024
20% discount a few days after my order, it's frustrating... if they had communicated about back-to-school offers I would have waited a bit.
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Joe P.
Rating: 3 out of 5
following a purchase from 07/09/2024
The navigation and delivery of the product were correct. However, customer service did not respond favorably to my request to substitute the waffle plates that I absolutely do not need for wafer plates. I have 3 sets of new and unused waffle plates from the 3 purchases of this waffle maker.
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GUILLAUME S.
Rating: 4 out of 5
following a purchase from 25/08/2024
Nothing to report.
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OLIVIER D.
Rating: 2 out of 5
following a purchase from 14/08/2024
Why not indicate on the product that these are half waffles and that for the croques it's the same thing. You need to order 2 croque monsieur plates, the neutral plates are useless, we already have them in the original product.
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ELODIE L.
Rating: 3 out of 5
following a purchase from 07/08/2024
A bit expensive and no notice to indicate that the package has arrived at the pickup point
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Response from LAGRANGE
Hello, Thank you for your feedback. I am sincerely sorry, unfortunately, this is due to the carrier. We take your feedback into account. We wish you a great day! Marie
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CÉLINE P.
Rating: 2 out of 5
following a purchase from 01/09/2024
Very disappointed with the services, item arrived damaged, not even a small apology from customer service, I was simply informed that the spatula rest which was shattered into pieces on the crepe maker upon opening the box will be sent to me hoping that this time there will be no issue. Replacement is one thing but I think at the very least, we should expect apologies in such cases, and not just hello what is your address?... This does not make me want to order again at all.
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Response from LAGRANGE
Hello Madam, Thank you for your feedback. I am sincerely sorry, I will inquire with our customer service to clarify this situation. I remain at your entire disposal, your satisfaction is our priority. We wish you a great day! Marie
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STÉPHANE B.
Rating: 3 out of 5
following a purchase from 16/08/2024
As much as I was very satisfied with the product (toaster), the customer service leaves much to be desired... A week after my order (paid), nothing, no shipment, no contacts, nothing... I send an email, and a lady responds to me saying this: "Part of the staff was on vacation, why, are you in a hurry, is it an emergency?" Response: No, not especially, but when my money was debited (instantly), I appreciate receiving quickly, or at least being kept informed. The lady seemed surprised...
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback regarding the toaster. As for the delivery times: it was mentioned in many places on our website that our company was closed for 3 weeks in August and that consequently the delays were extended. I sincerely apologize for the clumsy response you received. We wish you a great day! Marie
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AGEA F.
Rating: 4 out of 5
following a purchase from 17/08/2024
Reactivity to my request. Just a small downside..the site did not indicate its closure in August. I learned this through an email after my order. Fortunately, I was able to request an express delivery as soon as it reopened which I received quickly.
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Response from LAGRANGE
Hello, Thank you for your feedback. This information was clearly stated on our website. I am sincerely sorry if it was not sufficiently visible. We wish you a great day! Marie
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WIART P.
Rating: 4 out of 5
following a purchase from 28/07/2024
Quality plates but a sheet with the donut dough recipe would have been welcome!
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MARTINE A.
Rating: 4 out of 5
following a purchase from 18/08/2024
I just took possession of my order. Perfect packaging and fortunately... because the packages are transported and handled firmly! Items conform to the order, I am waiting to see how practical it is over a longer time
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Response from LAGRANGE
Hello, Thank you for your positive feedback! We wish you a great day! Marie
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NADIA M.
Rating: 4 out of 5
following a purchase from 09/08/2024
I bought my coffee maker under the Domedia brand (intermediary Intermarché and three musketeers) I had a hard time finding you to buy a suitable seller 🤪
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JEAN-LUC R.
Rating: 4 out of 5
following a purchase from 27/07/2024
point of improvement: Lagrange could improve the efficiency of its shipments, far too slow, inform its customers that the products will be delivered within such timeframes.
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Response from LAGRANGE
Hello, Thank you for your feedback. Please excuse us for the extended delivery times. Indeed, our company was closed for 3 weeks in August, this was specified on our website. Have a great day! Marie
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STEPHANE T.
Rating: 4 out of 5
following a purchase from 05/08/2024
Simple
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MARTINE L.
Rating: 3 out of 5
following a purchase from 23/07/2024
Disappointed with my order
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Response from LAGRANGE
Hello, Thank you for your feedback. What was the problem with your order? How can I assist you? We wish you a great day! Marie
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FREDERIQUE A.
Rating: 4 out of 5
following a purchase from 10/07/2024
Good
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Response from LAGRANGE
Hello, Thank you for your positive feedback ;) We wish you a great day! Marie
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CATHERINE K.
Rating: 4 out of 5
following a purchase from 05/07/2024
Very practical site, with a wide choice of items
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Response from LAGRANGE
Hello, Thank you for your positive feedback! We wish you a great day! Marie
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VICKY D.
Rating: 4 out of 5
following a purchase from 15/07/2024
It would be nice to have more flavors for yogurt powders
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DENIS C.
Rating: 4 out of 5
following a purchase from 12/07/2024
Not enough navigated on the site. To see.
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