The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
There is a space to ask questions when ordering, but no response is provided... so it's useless (it really doesn't seem serious). I will order on Amazon next time...
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Response from LAGRANGE
Hello, We are sorry for your experience and completely understand your frustration. We have recently completed a complete redesign of our website and implemented new services, such as a chatbot to answer your questions in real-time. However, we still encounter some minor technical issues from time to time. Please know that we are actively working to resolve these issues to improve your experience. We hope to have the opportunity to convince you of our seriousness and commitment to our customers during your next visit. Thank you for your feedback that helps us move forward! Marie
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NICOLE L.
Rating: 3 out of 5
following a purchase from 09/12/2024
Delivery went very well but spare part too expensive....
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EMMANUEL D.
Rating: 3 out of 5
following a purchase from 09/12/2024
The joint sent does not correspond to my blender while the base does.
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VALERIE K.
Rating: 3 out of 5
following a purchase from 02/12/2024
I ordered a seal and had to go through a package that was delivered to a relay point: in addition to the cost and the trip, the size of the package is absurd and it's a total waste, I don't understand this choice rather than sending this seal by mail.
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Response from LAGRANGE
Hello, Thank you very much for your feedback. We take every opinion into account to continuously improve. We wish you a great day! Marie
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ANNE G.
Rating: 3 out of 5
following a purchase from 01/12/2024
Just after my purchase and after the first use, a chip appeared on the exterior coating of the waffle maker, I informed the brand via their website, my request went unanswered. New message on December 24, 2024, still no response, which justifies my rating.
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Response from LAGRANGE
Hello, Thank you for your message. We apologize for our delayed response, our company was closed during this holiday period. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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PATRICK C.
Rating: 2 out of 5
following a purchase from 14/12/2024
Raclette service arrived defective, one of the glass plate supports is broken, no piece in the packaging box, so the problem lies in the manufacturing or packaging line, so the quality control leaves much to be desired!
I am willing to buy made in France products, provided that manufacturing, safety, durability, etc. are up to standard, ....
So during the holidays, I who wanted to treat myself and my guests, it was a failure, I had to change the menu, very big disappointment.
I am waiting for the _08 January reopening of the LAGRANGE factory for the follow-up
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Response from LAGRANGE
Hello, Thank you for your message. We are sincerely sorry, there must have been a problem during transport. I invite you to contact Ingrid who takes care of our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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DOMINIQUE P.
Rating: 3 out of 5
following a purchase from 11/12/2024
Navigation on the site, ordering and delivery were top-notch. However, I am very disappointed because I ordered a blue abyss waffle maker and it is all BLACK! Since it's a gift, I just noticed it. It's very disappointing.
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CELINE P.
Rating: 2 out of 5
following a purchase from 01/12/2024
I couldn't order the color I wanted, it was marked available but impossible to validate the cart.
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PIERRE B.
Rating: 3 out of 5
following a purchase from 28/11/2024
Matches. Good delivery tracking with the added bonus of a smile from the postwoman!
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ALAIN H.
Rating: 3 out of 5
following a purchase from 26/11/2024
Excellent product. The previous one lasted over 20 years. It's the waffle maker plug that came loose.
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THOMAS J.
Rating: 2 out of 5
following a purchase from 26/11/2024
What a surprise it was for me to return the yogurt maker and see that it was made in China. I had made a selection of made in France products, and for me, Lagrange, with its French flag on the logo, had local production. Unfortunately, this is not the case.
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Response from LAGRANGE
Hello, I am sincerely sorry that you are disappointed. Lagrange is indeed a French company, based in Lyon. The majority of our products are manufactured in France at our manufacturing workshop in Vourles (69). However, some items are made in China, and they fully comply with the specifications of our engineers. Thank you for your understanding. Best regards, Marie
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JEAN-PAUL V.
Rating: 3 out of 5
following a purchase from 02/12/2024
The order was not simple, certainly due to the Black Friday period.. the site was not updating, product amounts were incorrect, and the phone reception for order service was lacking.
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CECILE C.
Rating: 2 out of 5
following a purchase from 01/12/2024
Very disappointed with the 2 raclette machines I just bought, the heating element heats very slowly or lacks power which leads to a long waiting time for the cheese to melt. My old one from 1992 heats better :(
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GERARD L.
Rating: 3 out of 5
following a purchase from 01/12/2024
The product is good but the presentations on the sites are complex. It is difficult on the Lagrange site to know the color of the waffle maker. It is also difficult to choose the waffle and waffle model and the color. As a result, I wanted a gray model and received a beige-sand product. Hence my disappointment and dissatisfaction..
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry that the color does not suit you... I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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JEAN-MARIE D.
Rating: 3 out of 5
following a purchase from 28/11/2024
I still haven't been able to retrieve my invoice on your site (process not clear for a novice) Can you send it to me by email Thank you
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JACQUES V.
Rating: 3 out of 5
following a purchase from 14/11/2024
Nothing to report.
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JACKY C.
Rating: 3 out of 5
following a purchase from 22/11/2024
Package damaged and waffle maker box also punctured. Since the delivery is in a parcel locker, it is not possible to make an immediate complaint.
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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JACKY C.
Rating: 3 out of 5
following a purchase from 22/11/2024
Hello, the shipping box had a hole as well as the waffle maker box. The delivery being in a locker, impossible to make a complaint according to your criteria. Regards, Mr. Camus.
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FLORENT G.
Rating: 3 out of 5
following a purchase from 14/10/2024
Missing the dimensions of the pans when we want to use them as replacements for Tefal ones. They are a bit larger but still fit in my stone grill/raclette.
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ANNICK S.
Rating: 2 out of 5
following a purchase from 11/10/2024
Despite the instructions in the manual, I did not receive the correct seal
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during the preparation of the order. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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PHILIPPE S.
Rating: 3 out of 5
following a purchase from 07/09/2024
The absence of an invoice explains the score of 3. It should be found in the emails.
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FLORENT D.
Rating: 3 out of 5
following a purchase from 27/08/2024
20% discount a few days after my order, it's frustrating... if they had communicated about back-to-school offers I would have waited a bit.
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Joe P.
Rating: 3 out of 5
following a purchase from 07/09/2024
The navigation and delivery of the product were correct. However, customer service did not respond favorably to my request to substitute the waffle plates that I absolutely do not need for wafer plates. I have 3 sets of new and unused waffle plates from the 3 purchases of this waffle maker.
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OLIVIER D.
Rating: 2 out of 5
following a purchase from 14/08/2024
Why not indicate on the product that these are half waffles and that for the croques it's the same thing. You need to order 2 croque monsieur plates, the neutral plates are useless, we already have them in the original product.
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ELODIE L.
Rating: 3 out of 5
following a purchase from 07/08/2024
A bit expensive and no notice to indicate that the package has arrived at the pickup point
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Response from LAGRANGE
Hello, Thank you for your feedback. I am sincerely sorry, unfortunately, this is due to the carrier. We take your feedback into account. We wish you a great day! Marie
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CÉLINE P.
Rating: 2 out of 5
following a purchase from 01/09/2024
Very disappointed with the services, item arrived damaged, not even a small apology from customer service, I was simply informed that the spatula rest which was shattered into pieces on the crepe maker upon opening the box will be sent to me hoping that this time there will be no issue. Replacement is one thing but I think at the very least, we should expect apologies in such cases, and not just hello what is your address?... This does not make me want to order again at all.
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Response from LAGRANGE
Hello Madam, Thank you for your feedback. I am sincerely sorry, I will inquire with our customer service to clarify this situation. I remain at your entire disposal, your satisfaction is our priority. We wish you a great day! Marie
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STÉPHANE B.
Rating: 3 out of 5
following a purchase from 16/08/2024
As much as I was very satisfied with the product (toaster), the customer service leaves much to be desired... A week after my order (paid), nothing, no shipment, no contacts, nothing... I send an email, and a lady responds to me saying this: "Part of the staff was on vacation, why, are you in a hurry, is it an emergency?" Response: No, not especially, but when my money was debited (instantly), I appreciate receiving quickly, or at least being kept informed. The lady seemed surprised...
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback regarding the toaster. As for the delivery times: it was mentioned in many places on our website that our company was closed for 3 weeks in August and that consequently the delays were extended. I sincerely apologize for the clumsy response you received. We wish you a great day! Marie
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MARTINE L.
Rating: 3 out of 5
following a purchase from 23/07/2024
Disappointed with my order
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Response from LAGRANGE
Hello, Thank you for your feedback. What was the problem with your order? How can I assist you? We wish you a great day! Marie
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MARION P.
Rating: 2 out of 5
following a purchase from 30/06/2024
Delivery was late. I did not receive my order on the expected date. Given the condition of the received package, you have shortcomings in packaging. Communication with your customer service was completely inappropriate, teach them to form sentences and respond to your customers' questions/requests.
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry that your experience at Lagrange was not positive. On behalf of the entire team, I apologize. We wish you a great day! Marie
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FREDERIC J.
Rating: 2 out of 5
following a purchase from 18/06/2024
the blender looks great and matches the description... but since despite our choice of 'express delivery' we received it 3 days late, we couldn't give it to its recipient... it's impossible to give a technical review on it before September now... and we are very disappointed with the delivery performance!
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PHILIPPE A.
Rating: 3 out of 5
following a purchase from 30/05/2024
does not work on iPad
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Response from LAGRANGE
Hello, Thank you for your message. Our website does not work perfectly on mobile and tablet, we are currently fixing these issues to have a fully functional site in a few months. The Lagrange team.
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AMANDINE C.
Rating: 3 out of 5
following a purchase from 05/05/2024
No difficulties but one piece of information seems a bit hard to see and I made an additional purchase that I could have avoided. I feel like I got a bit tricked.
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GUY P.
Rating: 3 out of 5
following a purchase from 16/05/2024
Nothing to report 1
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FOUAD B.
Rating: 3 out of 5
following a purchase from 21/04/2024
correct
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yann M.
Rating: 2 out of 5
following a purchase from 25/04/2024
not a cool response
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FEAR D.
Rating: 3 out of 5
following a purchase from 22/04/2024
Simple to use site, sober. Fast shipping. However, the box of the device was not secured in the shipping carton. Given the weight of the raclette device, the shipping carton was very damaged upon receipt. Big issue with the packaging...
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during the packaging of your product. We take your feedback into account to improve for future shipments. We wish you a great day! Marie
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CATHERINE M.
Rating: 3 out of 5
following a purchase from 18/04/2024
Refurbished product at a very attractive price but the stone is damaged
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who takes care of our customer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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GLADYS F.
Rating: 2 out of 5
following a purchase from 12/04/2024
It seems that I received a refurbished plancha. The stainless steel is stained and the utensil bag is cut, it got a big cut from a cutter even though the box was well sealed and not cut. I am very disappointed, it was a gift for my husband's birthday. I will not order from them again. Too disappointed.
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during the packaging of your product. Indeed, this is not acceptable. I invite you to contact Ingrid who handles our customer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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ELODIE B.
Rating: 3 out of 5
following a purchase from 28/03/2024
Shipping costs are exorbitant, especially just to get some caps or other containers back.
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GIER J.
Rating: 3 out of 5
following a purchase from 14/03/2024
Like all commercial sites, absolutely non-informative
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