Customer reviews of LAGRANGE

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
5 5 413 87% 4 472 8% 3 148 2% 2 61 1% 1 101 2%

Summary of reviews

The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.

Reviews 2 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2022
Package received in good condition, nothing to complain about.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/05/2022
For me, Lagrange was the king of small appliances. Oh no!
I bought a tabletop barbecue, it heats slowly, despite the splash guard it splatters everywhere, here on the clothes, horror.
I paid 75 euros.
I can't even give 2 stars
I bought the legs separately, and they don't fit together, it's incredible
I request a full refund including shipping for the barbecue legs
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry to hear that the product purchased on our site does not meet your expectations. Our customer service received your request this morning and will get back to you as soon as possible to find a solution. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2022
Correct products but significant price increase recently
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2022
A promotion, but on a model that is probably older as it is 1400W instead of 1500W. If you don't dive into the details of the technical specifications, you can get a bit tricked, which is what happened to me...
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Response from LAGRANGE
Hello Sir, Thank you for this feedback. You indeed ordered the Duo Crêpes® crepe maker (Ref. 109006), which is the old version of our current Tradi’® crepe maker (Ref. 109011). It is indeed reference 109006 that was subject to the promotion, and as indicated on its product sheet, it differs from the Tradi’® crepe maker by its design (dark wood instead of light) and by a slightly lower power (1400w compared to 1500w). We sincerely apologize if this misunderstanding made your shopping experience unpleasant on our site. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2022
for the kettle I bought, there is missing important information on the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2022
The site is very well done and very practical but the delivery was not great. An opened and completely spilled aroma box in the carton....!
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry to hear that the delivery of your order did not go as planned. We will do what is necessary to find a solution for you. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2022
Incomplete description
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Response from LAGRANGE
Hello, We have taken note of your comment and will add the necessary details to the product sheet in question. Likewise, the spare part you were looking for will soon be available on our site. The Lagrange team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2022
Readable practical
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Response from LAGRANGE
Hello and thank you for your message. We strive to make our site as user-friendly as possible. We are delighted to see that you found what you were looking for.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2022
No particular issues
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Response from LAGRANGE
Hello and thank you for your message. We strive to make our site as user-friendly as possible. We are glad to see that you found what you were looking for.
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