The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Thank you for taking the time to share your feedback.
We apologize for this delay. The pickup point was unavailable, which delayed the delivery of your order.
We thank you for your trust and wish you a great day.
The Lagrange team
S
SEGOLENE B.
Rating: 2 out of 5
following a purchase from 28/06/2026
A glass jar was broken during transport.
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Response from LAGRANGE
Hello,
Thank you for taking the time to share your feedback.
We invite you to contact us via our contact form to find a solution quickly.
We thank you for your trust and wish you a great day.
The Lagrange team
C
CHRISTOPHE P.
Rating: 2 out of 5
following a purchase from 02/04/2026
Regarding online purchase, packaging, and material, I have absolutely nothing to say. However, either the Lagrange site, or Colissimo, or possibly both, have been hacked because I received a very realistic spam during the estimated delivery period of the package.
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Response from LAGRANGE
Hello,
Thank you for taking the time to share your experience.
We are glad that your order satisfied you.
Regarding your concern about receiving the email, we advise you to remain vigilant. Please know that we have not experienced any hacking.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
O
ODILE B.
Rating: 2 out of 5
following a purchase from 30/03/2026
Carton arrived damaged, the lemon flavor pot broken, I lost half of the pot.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to hear that your package arrived damaged and that the lemon flavor pot was broken. This situation does not reflect our quality commitments.
We invite you to contact our consumer service so that we can provide you with a solution quickly.
Thank you for your trust.
Have a great day,
The Lagrange team.
F
FRANCK G.
Rating: 2 out of 5
following a purchase from 19/03/2026
I find it petty that the pots are sold without lids.
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Response from LAGRANGE
Hello,
Thank you for your message.
We understand your comment. Selling pots without lids is a choice on our part, as in many cases, our customers only repurchase a pot to replace a broken element, the lid often being kept in good condition. This helps to limit waste and offers a more economical and responsible solution.
However, we do take your feedback into account and will pass it on to our teams.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
B
BENOIT P.
Rating: 2 out of 5
following a purchase from 07/03/2026
A broken yogurt pot in many pieces upon receipt of the package.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to learn that a yogurt pot arrived broken upon receipt of your package. This situation does not reflect our quality commitments.
We invite you to contact our consumer service so that we can provide you with a solution quickly.
Thank you for your trust.
Have a great day,
The Lagrange team.
V
VERONIQUE M.
Rating: 2 out of 5
following a purchase from 05/03/2026
It's a pity that the stone doesn't have a groove to hold the dripping grease. A power of 1400 W would be preferable.
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XAVIER S.
Rating: 2 out of 5
following a purchase from 02/02/2026
The presentation of the product on the site is questionable; one might imagine that the lid is included. This is not the case. And it is not sold separately; in short, this purchase is unusable.
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MANON J.
Rating: 2 out of 5
following a purchase from 10/02/2026
Hello, I still have not received my order.
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GUILLAUME D.
Rating: 2 out of 5
following a purchase from 01/02/2026
One of the delivered products (refurbished blender) does not work.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to learn that the delivered product does not work. This malfunction does not reflect our quality commitments and the standards we uphold in each of our products. We invite you to contact our customer service so that we can find a solution quickly (exchange, repair, or assistance with setup depending on the situation).
Thank you for your trust.
Have a great day,
The Lagrange team.
L
LILIANE C.
Rating: 2 out of 5
following a purchase from 28/11/2025
The splash guard lid is missing. I sent you an email to report it. No response!
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Response from LAGRANGE
Hello,
Thank you for your feedback. We take note of your comment regarding the splash guard lid and will forward it to our design office for study and future improvement.
Have a nice day,
The Lagrange team
F
FLORENCE L.
Rating: 2 out of 5
following a purchase from 03/01/2026
Very disappointed, I have lemon and exotic fruits and it has no taste. Very very disappointed
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Response from LAGRANGE
Hello,
Thank you for your feedback. We will forward your comment to our research department to improve our yogurt cultures.
We wish you a very nice day.
The Lagrange team
G
GENEVIEVE D.
Rating: 2 out of 5
following a purchase from 01/12/2025
The waffle maker was well packaged, in a box with polystyrene blocks. However, there was nothing between the plates of the waffle maker or the 2 additional plates to protect them from rubbing against each other during transport. Thus, there are scratches on some of the 3 sets of plates ordered. Could you tell me if you can proceed with an exchange of the damaged plates? Thank you.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for these scratches and invite you to contact our after-sales service so that we can arrange an exchange of the damaged plates.
We wish you a very nice day.
The Lagrange team
L
LISA L.
Rating: 2 out of 5
following a purchase from 30/11/2025
Hello, incomplete box, the plates for the croque monsieur are not included
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry that your package is incomplete. During periods of high order volume, especially during peak times of the year, preparation errors can exceptionally occur.
We invite you to contact our customer service so that the situation can be quickly corrected.
We wish you a very nice day.
The Lagrange team
M
MARIE H.
Rating: 2 out of 5
following a purchase from 28/11/2025
The croque-monsieur experience is valid, however for the waffles it’s really not up to par, they are soft even after several attempts and we get batter everywhere, so between the walls with the manipulation from one side to the other, cleaning is a hassle, it would also be good to add a thermostat to know the exact temperature, and an on/off button to avoid having to unplug the socket between each waffle, in short, quite disappointed...
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are glad that you enjoyed the croque-monsieur experience.
Your comments about the thermostat and the on/off button are very relevant and will be taken into account for the improvement of our future models.
We wish you a very good day.
The Lagrange team.
N
NICOLAS D.
Rating: 2 out of 5
following a purchase from 28/11/2025
Too bad there is no protection, received with the stone broken.
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Response from LAGRANGE
Hello,
Thank you for your review.
We are sincerely sorry that the stone was received broken. It is likely that this was due to transport despite all our precautions. We invite you to contact our customer service via the form on lagrange.fr
so that we can proceed with the replacement quickly.
We wish you a very good day.
The Lagrange team.
A
ANDREAS E.
Rating: 2 out of 5
following a purchase from 28/11/2025
Unfortunately, I received a damaged yogurt maker. A replacement device was promised, but it has not arrived until today.
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PAULINE V.
Rating: 2 out of 5
following a purchase from 26/10/2025
Wrong item and very damaged box
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this error and for the condition of the box. The Black Friday period leads to a particularly high volume of orders, which can unfortunately cause errors or damages during shipping.
We apologize for this inconvenience and invite you to contact our after-sales service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
A
ANGELIQUE L.
Rating: 2 out of 5
following a purchase from 05/09/2025
a bit disappointed with the first order, the weight of the packets did not match that of the packaging (photo available if needed)
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NICOLAS C.
Rating: 2 out of 5
following a purchase from 23/06/2025
This is not the correct reference that was sent to me!
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Response from LAGRANGE
Hello,
We are sorry for this reference error. This is certainly not the experience we wish to offer our customers.
We invite you to quickly contact our customer service at [email protected] specifying your order number and a photo of the received product. We will arrange the exchange as soon as possible.
Thank you for your understanding,
The LAGRANGE team
J
JEAN-ROBERT M.
Rating: 2 out of 5
following a purchase from 27/05/2025
Beautiful plancha but the stainless steel cooking surface has many small defects.
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MANUELLA D.
Rating: 2 out of 5
following a purchase from 21/05/2025
Top delivery but disappointed with some products
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ANTOINE V.
Rating: 2 out of 5
following a purchase from 16/04/2025
Disappointed with the quality control before shipping, the stone ordered for my plancha seems to be suitable for cooking but a surface crack leaves me perplexed about its durability over time, everything else is okay.
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Response from LAGRANGE
Hello,
Thank you for your message.
Please know that each device and accessory is meticulously checked before each shipment.
There may have been a problem during the transport of your order...
I invite you to contact Ingrid who handles our customer service so she can find the best solution for you.
Here is her email address: [email protected]
We wish you a great day!
Marie
S
SEBILEAU-MONGIAT C.
Rating: 2 out of 5
following a purchase from 03/05/2025
Purchase of a spare part for a blender. The characteristics of the part description are incorrect on the site and the part did not fit
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SOPHIE L.
Rating: 2 out of 5
following a purchase from 01/03/2025
Delivery was random, it was postponed without reason since the store was open and not closed as stated in the email.
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Response from LAGRANGE
Hello, Thank you for taking the time to share your experience with us, and we are truly sorry to hear that the delivery did not meet your expectations. Your feedback is valuable and helps us improve our services. Thank you for your understanding. Best regards, The Lagrange.fr team
O
OUARRA Y.
Rating: 2 out of 5
following a purchase from 13/02/2025
When you take the warranty extension, the end date of the warranty is not indicated.
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Response from LAGRANGE
Hello, Thank you very much for your feedback. We take our customers' comments into great consideration. Your satisfaction is our priority. We wish you a wonderful day! Marie
M
MARJORY M.
Rating: 2 out of 5
following a purchase from 16/02/2025
The device arrived completely damaged and useless and the replacement was very slow. No delivery information, so we had to stay home every day. Really very disappointing. We chose a French company to avoid using Amazon.
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Response from LAGRANGE
Hello, We are sincerely sorry for this disappointing experience. Receiving a damaged device and experiencing delays for its replacement is not up to the service we wish to offer. We also understand the discomfort caused by the lack of information about the delivery. Please know that we take your feedback very seriously and are constantly looking to improve our services. Do not hesitate to contact our customer service so that we can find a satisfactory solution for you: [email protected] Thank you for choosing our company, we hope to have the opportunity to offer you a better experience in the future. Best regards, Marie
F
FREDERIC P.
Rating: 2 out of 5
following a purchase from 20/01/2025
The bowl of my blender cracked on the first use while making soup
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, your bowl may have been defective... I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
P
PATRICK C.
Rating: 2 out of 5
following a purchase from 14/12/2024
Raclette service arrived defective, one of the glass plate supports is broken, no piece in the packaging box, so the problem lies in the manufacturing or packaging line, so the quality control leaves much to be desired!
I am willing to buy made in France products, provided that manufacturing, safety, durability, etc. are up to standard, ....
So during the holidays, I who wanted to treat myself and my guests, it was a failure, I had to change the menu, very big disappointment.
I am waiting for the _08 January reopening of the LAGRANGE factory for the follow-up
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Response from LAGRANGE
Hello, Thank you for your message. We are sincerely sorry, there must have been a problem during transport. I invite you to contact Ingrid who takes care of our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
C
CELINE P.
Rating: 2 out of 5
following a purchase from 01/12/2024
I couldn't order the color I wanted, it was marked available but impossible to validate the cart.
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THOMAS J.
Rating: 2 out of 5
following a purchase from 26/11/2024
What a surprise it was for me to return the yogurt maker and see that it was made in China. I had made a selection of made in France products, and for me, Lagrange, with its French flag on the logo, had local production. Unfortunately, this is not the case.
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Response from LAGRANGE
Hello, I am sincerely sorry that you are disappointed. Lagrange is indeed a French company, based in Lyon. The majority of our products are manufactured in France at our manufacturing workshop in Vourles (69). However, some items are made in China, and they fully comply with the specifications of our engineers. Thank you for your understanding. Best regards, Marie
C
CECILE C.
Rating: 2 out of 5
following a purchase from 01/12/2024
Very disappointed with the 2 raclette machines I just bought, the heating element heats very slowly or lacks power which leads to a long waiting time for the cheese to melt. My old one from 1992 heats better :(
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ANNICK S.
Rating: 2 out of 5
following a purchase from 11/10/2024
Despite the instructions in the manual, I did not receive the correct seal
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during the preparation of the order. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
O
OLIVIER D.
Rating: 2 out of 5
following a purchase from 14/08/2024
Why not indicate on the product that these are half waffles and that for the croques it's the same thing. You need to order 2 croque monsieur plates, the neutral plates are useless, we already have them in the original product.
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CÉLINE P.
Rating: 2 out of 5
following a purchase from 01/09/2024
Very disappointed with the services, item arrived damaged, not even a small apology from customer service, I was simply informed that the spatula rest which was shattered into pieces on the crepe maker upon opening the box will be sent to me hoping that this time there will be no issue. Replacement is one thing but I think at the very least, we should expect apologies in such cases, and not just hello what is your address?... This does not make me want to order again at all.
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Response from LAGRANGE
Hello Madam, Thank you for your feedback. I am sincerely sorry, I will inquire with our customer service to clarify this situation. I remain at your entire disposal, your satisfaction is our priority. We wish you a great day! Marie
M
MARION P.
Rating: 2 out of 5
following a purchase from 30/06/2024
Delivery was late. I did not receive my order on the expected date. Given the condition of the received package, you have shortcomings in packaging. Communication with your customer service was completely inappropriate, teach them to form sentences and respond to your customers' questions/requests.
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry that your experience at Lagrange was not positive. On behalf of the entire team, I apologize. We wish you a great day! Marie
F
FREDERIC J.
Rating: 2 out of 5
following a purchase from 18/06/2024
the blender looks great and matches the description... but since despite our choice of 'express delivery' we received it 3 days late, we couldn't give it to its recipient... it's impossible to give a technical review on it before September now... and we are very disappointed with the delivery performance!
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yann M.
Rating: 2 out of 5
following a purchase from 25/04/2024
not a cool response
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GLADYS F.
Rating: 2 out of 5
following a purchase from 12/04/2024
It seems that I received a refurbished plancha. The stainless steel is stained and the utensil bag is cut, it got a big cut from a cutter even though the box was well sealed and not cut. I am very disappointed, it was a gift for my husband's birthday. I will not order from them again. Too disappointed.
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during the packaging of your product. Indeed, this is not acceptable. I invite you to contact Ingrid who handles our customer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
G
Gérard L.
Rating: 2 out of 5
following a purchase from 15/03/2024
The package was open and poorly sealed, and 2 utensils from the case were dented
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: consolagrange.fr We wish you a great day! Marie
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