Customer reviews of LAGRANGE

Item not delivered...

Quality of service is very, very average. Order placed on 26/12, shipped only on 3/01 while the product is in stock. So, I asked to change the delivery address before shipping, and I was told 2 days later that it was too late! The order had already been sent in the meantime. In short, not at all up to the quality of the products, it's a shame.

Very long delivery and my package was open, cardboard torn. Not a good experience.

Product received with more than 2 weeks delay....

It is not easy to find the references of the pans corresponding to the raclette machine.

Product poorly packaged: box shattered upon receipt... the device doesn't seem damaged: we will know more about its operation at Christmas since it's a gift...

The Colissimo post informed me on 7/9 that due to a postal code error, my package n°6A30895043950 regarding my order HYUQWRGAV from 03/09/2023 has been returned to you. I informed your Customer Service at Lagrange by email on 8/9. To this day, I have received no response from you nor the package. It's very concerning when can I expect to receive it

Good

Product returned at the beginning of August because delivered late. I informed them that I had purchased another more complete item from them in the meantime. Refund received on that day!!!! Shameful

Do not buy refurbished

On the site, it proposes 2 plates in the video but we only receive the large one, so I returned the item!

No spare parts for the raclette machine Pierre Élégance purchased about ten years ago

Disappointed, the prices offered on the brand's site are higher than those offered on other sites.

I haven't tried the product yet because the Panini meat grill + waffle maker is missing. Customer service has been informed, but to this day I still haven't received the rest of the order. I hope to receive it as soon as possible.

Bought a cheese maker. The site clearly states that it's okay for plant-based milks. Zero information in the manual. Contact and... I'm waiting... and if it doesn't work, what do I do???

No information found on the return of goods. Paid phone contact even though the call does not go through.

Hello, here is feedback regarding my order of 6 pots of 425 g yogurt flavoring. To start, the product is too sweet. Each pot contains at least 92% sugar! For lemon, it goes up to 99%!!! Following the usage instructions: for half a liter of milk, you need 5 tablespoons of product to have a minimum taste, which represents 64 g of product, or 59 g of sugar: that's huge and way too much for my taste. So, in a 425g pot, 391 g represents sugar, which amounts to €9.58... Sugar is expensive at Lagrange... It's a shame for the sugar because the texture is top-notch. To really get flavor, you have to dose it to the maximum, and thus the sugar content increases. The taste sensation for vanilla and lemon is really very weak. For vanilla, simple organic vanilla sugar makes a difference in taste and appearance because the yogurt is not just white as you can see the vanilla grains. For strawberry, raspberry, peach, and caramel, it's acceptable. I will finish my pots and switch to other sugar-free flavors that the competition offers. Best regards.

Fast delivery but it's a shame that the glass yogurt pots I ordered for my yogurt maker are not sold with their lid... I checked, it's mentioned on the site but not clearly enough in my opinion.

For me, Lagrange was the king of small appliances. Oh no!
I bought a tabletop barbecue, it heats slowly, despite the splash guard it splatters everywhere, here on the clothes, horror.
I paid 75 euros.
I can't even give 2 stars
I bought the legs separately, and they don't fit together, it's incredible
I request a full refund including shipping for the barbecue legs

Readable practical

No particular issues