LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Hello, Thank you for your positive feedback! Best regards, Marie
R
Rachel W.
Rating: 3 out of 5
following a purchase from 13/01/2024
Very damaged packaging, oversized box, so the box and the device's manual are also damaged. The power cord is not the original (in red) but a replacement cord.
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry for this inconvenience. If your device is damaged, I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you: [email protected] Regarding the red cord, it no longer exists and has been replaced by a black cord. Best regards, Marie
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Philippe L.
Rating: 3 out of 5
following a purchase from 09/01/2024
The site is correct - The order went well, but the delivery date compared to your information was not respected, which means I paid for a chronopost for nothing and it is not cheap.
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry for this abnormally long delivery time. Indeed, January is a period of high activity for our SME, which may explain the extended delivery times. We thank you for your patience. Best regards, Marie
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Isabelle L.
Rating: 4 out of 5
following a purchase from 12/01/2024
Most waffle maker accessories, notably the plates, are just below €50, the price at which delivery is free.
Why not round up to €50 and benefit your customers with free shipping? We can understand the economic necessity, but €50 is already a significant amount, and you could, for example, cover 50% of the shipping costs instead of taking them entirely.
Have a great day.
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Mariage P.
Rating: 4 out of 5
following a purchase from 08/01/2024
Certainly, the order is compliant, but the delay before shipping is long.
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Response from LAGRANGE
Hello, Thank you very much for your feedback. We sincerely apologize for this unusually long delivery time. Indeed, January is a busy period for our SME, which may explain the slight delays... We thank you for your patience. Best regards, Marie
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Marie-Laure C.
Rating: 4 out of 5
following a purchase from 02/01/2024
Clear site.
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Response from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
M
Muriel I.
Rating: 4 out of 5
following a purchase from 03/01/2024
I found the plates corresponding to my waffle maker very easily and I am satisfied with their quality, easy to reposition.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Best regards, Marie
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Audrey D.
Rating: 4 out of 5
following a purchase from 30/12/2023
The site is well structured, sometimes a bit difficult to find the 'detached' parts, especially waffle plates.
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Response from LAGRANGE
Hello, Thank you very much for your feedback. We take your comment into account :) Best regards, Marie
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Eric D.
Rating: 4 out of 5
following a purchase from 30/12/2023
Clear and functional site. Relatively fast delivery.
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Response from LAGRANGE
Hello, Thank you for your positive feedback! Have a nice day, Marie
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Yvan B.
Rating: 4 out of 5
following a purchase from 25/12/2023
WELL MADE BUT STILL LACKS ORIGINAL PARTS FOR OLD PRODUCTS..
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Vincent Q.
Rating: 3 out of 5
following a purchase from 16/12/2023
The delivery service needs improvement. Despite the extra fee paid for delivery in less than 5 days, the package arrived in 7 days and therefore not at the right place.
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Corinne B.
Rating: 3 out of 5
following a purchase from 20/12/2023
Very long delivery
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry for this inconvenience. Indeed, during the holiday season, delivery times are extended... Our SME has been a victim of its success and we had to manage a denser flow of orders. We are sorry. Best regards, Marie
C
Christiane D.
Rating: 3 out of 5
following a purchase from 30/11/2023
long wait for delivery obtained after complaint
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Marc C.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very satisfactory
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Michèle K.
Rating: 3 out of 5
following a purchase from 03/12/2023
The yogurt maker order arrived in poor condition, probably due to a transport issue. Customer service is very responsive, I am waiting for the replacement part. Hence only 3 stars
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Carmen H.
Rating: 4 out of 5
following a purchase from 10/12/2023
The site is well built - you can easily find what you're looking for (products & info)
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Salima F.
Rating: 3 out of 5
following a purchase from 15/12/2023
I ordered a Lagrange raclette machine via my company's site. The stone arrived broken. I then ordered a new stone but it arrived with a curious stain across the entire width of the stone, it looks like a manufacturing defect.
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Response from LAGRANGE
Hello, Thank you for your feedback, we are sincerely sorry for this inconvenience. I invite you to contact Ingrid who handles consumer services so she can find the best solution for you! [email protected] I remain at your disposal. Best regards, Marie
J
Jean-Michel S.
Rating: 3 out of 5
following a purchase from 27/11/2023
Navigation OK
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a wonderful day! Marie
B
Bernard G.
Rating: 4 out of 5
following a purchase from 09/12/2023
No problem with the site.
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Frédéric G.
Rating: 3 out of 5
following a purchase from 26/11/2023
Payment for home delivery, the delivery person didn't even bother to come and directly dropped the package at the post office. I want to point out that on the day of my so-called delivery, I was at home and my intercom rings directly on my mobile phone. No wonder the post office continues to decline with such poor service quality.
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Nadia D.
Rating: 4 out of 5
following a purchase from 06/12/2023
DELIVERY A BIT LONG
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Response from LAGRANGE
Hello, Thank you very much for your message. Indeed, there were some delivery delays during the first week of December because we were victims of our success during Black Friday... We had to manage a high volume of orders. We are sincerely sorry. Have a nice day
F
Florence C.
Rating: 4 out of 5
following a purchase from 07/12/2023
Good product
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Nicole B.
Rating: 4 out of 5
following a purchase from 24/11/2023
Clear site, fast delivery
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
M
Michel V.
Rating: 4 out of 5
following a purchase from 23/11/2023
No problem but I am waiting for the refund
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Christel N.
Rating: 4 out of 5
following a purchase from 05/12/2023
Too bad you don't deliver to Switzerland
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Edith P.
Rating: 4 out of 5
following a purchase from 12/12/2023
Order respected and speed of delivery
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Have a nice day
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Andy W.
Rating: 4 out of 5
following a purchase from 25/11/2023
Nothing to report, to recommend
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Sebastien H.
Rating: 4 out of 5
following a purchase from 24/11/2023
Easy order, impeccable quality of the plates. I took advantage of Black Friday to acquire these accessories.
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Pascal S.
Rating: 4 out of 5
following a purchase from 27/11/2023
practical site
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Nelly L.
Rating: 4 out of 5
following a purchase from 24/11/2023
I missed the Black Friday promo of €8 because on your site there was already a 20% discount on the purchased product and therefore I did not complete the Black Friday promo code
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Olivier M.
Rating: 4 out of 5
following a purchase from 27/11/2023
good site
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Jacky P.
Rating: 3 out of 5
following a purchase from 28/11/2023
Not all accessories are available
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Marie-Odile D.
Rating: 4 out of 5
following a purchase from 24/11/2023
Very good
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Bernard G.
Rating: 4 out of 5
following a purchase from 21/11/2023
Product meets expectations but had to call customer service for updates on the order, so satisfaction is mixed
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Alain M.
Rating: 4 out of 5
following a purchase from 27/11/2023
Easy-to-access site, delivery in 10 days instead of the 5 days mentioned on the site.
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Francoise L.
Rating: 3 out of 5
following a purchase from 19/11/2023
Hello, We were surprised that the price offered on the Lagrange site is much higher than the same product found in stores. Moreover, the site indicates free shipping while it charges a fee of €2??? Complaint made and response was unconvincing. I find it unfortunate that the manufacturer does not offer the same prices as its distributors. Too bad!
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Response from LAGRANGE
Hello, Thank you for your message. The prices displayed on our site outside of promotional periods are the prices we recommend to our distributors; however, we do not control their pricing policy and the offers they apply from time to time. Regarding shipping costs, delivery to a Colissimo relay point is free for purchases over €50, but home delivery is indeed charged €2, and the same applies for express Chronopost delivery to pickup points. Despite this disappointment, we hope you will be fully satisfied with our products. The Lagrange team.
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Philippe A.
Rating: 4 out of 5
following a purchase from 26/11/2023
Sometimes bugs with older versions of Safari (Apple): impossible to close the foreground window
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Response from LAGRANGE
Hello, Thank you for your comment. We are indeed experiencing some display issues with Safari, our teams are mobilized to find the appropriate solution. Thank you again for your order. The Lagrange team.
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Francoise V.
Rating: 3 out of 5
following a purchase from 25/11/2023
Happy with my ice cream maker, which meets my expectations. However, I ordered a second bowl, which was delivered to me, but without a lid to close it. I find it a bit petty not to include the lid with the bowl. If I make 2 ice creams, 1 in each bowl, I can only close one bowl with a lid. It's a real shame...
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Yves B.
Rating: 3 out of 5
following a purchase from 26/11/2023
Waffle maker plates: ambiguous naming and pricing - Prefer the notion of a plate set. Change of transport provider compared to the choice made at the order
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Cecile D.
Rating: 3 out of 5
following a purchase from 25/11/2023
10 days to prepare an order for a device... 🤖 their wholesaler made in France must be in China
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Response from LAGRANGE
Hello, we are sincerely sorry that your experience was not positive. Indeed, there was a delay in the shipments of packages from Black Friday, which was also stated on our website. Lagrange is a French SME and more specifically from Vourloise (a village next to Lyon), most of our products are manufactured in Rhône-Alpes and assembled here in our premises. We are committed to offering quality products, durable products, and especially easy-to-use products, all with the aim of promoting conviviality and moments of sharing. We are, once again, sorry for this abnormally long delivery time. The Lagrange team.
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