The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Hello, Thank you for your comment. Indeed, our company was closed from 28/07 to 21/08 and processing orders placed during this period took several days for our teams. We hope that you will still be fully satisfied with your product. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2023
Well-constructed site. I had difficulty finding the accessories page.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2023
Everything went very well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2023
Plancha "pro"
Not very well designed.
-no on/off switch; have to unplug it every time; if it's not very accessible, not easy
-Miniature operating light, not visible outside.
-Dangerous foot adjustment; if you try to position it a bit too high, the button with its screw comes out of its housing; a problem if the plancha is hot.
Conclusion: very good cooking, but needs improvement on the functional side.
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Response from LAGRANGE
Hello, Thank you for your comment. We will share it with our design office to identify the solutions we could provide. We hope that our plancha still meets your satisfaction. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2023
Very fast delivery but not corresponding to the order, lit plate and not the non-stick plates, error on the site the price paid corresponds to the non-stick plates. Excellent relationship with customer service, immediate return voucher, return by postal package on July 24 or 25, well before the mentioned closure, no news since.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2023
Navigation and search quite easy on the site. Very satisfied with the quick dispatch of the product in very good condition upon arrival.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2023
The choice of the rating comes from the fact that the presented product is ultimately not compliant. see review below.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2023
very clear and easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2023
There was a problem after my payment, the item was still in the cart. I tried again and ended up with 2 charges on my account. Fortunately, you noticed and I was refunded for the 2nd payment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2023
Order processed quickly, excellent delivery tracking.
The only downside, the site works poorly with my iPad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2023
Nothing to complain about the site, very well done.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2023
Good product ordered for my mom for her yogurt maker but product too expensive for my taste
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2023
clear site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2023
Easy and clear navigation, but not very satisfied with the product, namely the plancha.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2023
the site is quite well made, fairly clear and accurately represents the brand's products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2023
Upon delivery, the products were damaged upon unpacking. A bit complicated to reach customer service by phone. The return of the products went well, but upon receiving the new products, some accessories were missing and they were damaged. I contacted customer service again and they sent the product which I received in good condition. I had chosen the fast delivery option and all in all, it took 2 weeks to receive the products in good condition, so I am very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
I really like flavored yogurt products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2023
Make the complete description of what is included with the purchase of the grill-meat visible
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Very good site and very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2023
Search rather easy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2023
Website bug at the order, the product was mistakenly ordered twice due to this bug attributable to Lagrange.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2023
Effort needed on the packaging: large box, the two small filters packed loosely in huge bubble wrap. It's average.
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Response from LAGRANGE
Hello, Thank you for your comment. We will ensure that the information is passed on to improve the quality of our packaging. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2023
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2023
No issues
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2023
Poorly designed site, difficult to find products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2023
Why 3 stars? Because beyond the product, the presentation and description lead to confusion. You need to add this, that, such plate or another.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2023
Nice quality, made in France, 3-year guarantee
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2023
complete technical description easy to order. For me, I missed customer reviews on the ordered item and their feedback regarding its use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2023
Good fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2023
Small details to correct from navigation on iPad, the menu stays open
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2023
Correct site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2023
No particular problem. Fast shipping and well packaged.5
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2023
of course all along the line
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2023
I ordered raclette pans, mine being damaged. There is only one reference and I had to contact customer service for a size exchange.
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Response from LAGRANGE
Hello, We are sorry to hear that our site misled you. We will proceed with the necessary corrections. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2023
Hello corresponds very well to what I want at a reasonable price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
Quality products (I have a waffle maker and a yogurt maker)
However, customer service is impossible to reach by phone and it's a premium rate number: you wait, you pay and it keeps ringing busy. It's very unpleasant and gives a bad image of the brand... Regrettable....
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