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A
Rating: 4 out of 5
Delivery scheduled for Friday, received the following Monday. Order remained blocked at the post office
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 346 published reviews
Summary of reviews
LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Easy online order
Easy delivery pickup
Average quality product
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Easy delivery pickup
Average quality product
A
Rating: 4 out of 5
A slightly more detailed description would be perfect. Top customer service. But the best would be not to have to deal with customer service.
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A
Rating: 4 out of 5
The order is simple and the delivery is fast
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A
Rating: 4 out of 5
fast shipping and well packaged
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A
Rating: 4 out of 5
Ease of finding spare parts, delivery within the announced deadlines.
One complaint: the ordered seals could have fit in a small padded envelope, but they were shipped in a box that was far too large for the contents. That's why I only give 4 stars.
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One complaint: the ordered seals could have fit in a small padded envelope, but they were shipped in a box that was far too large for the contents. That's why I only give 4 stars.
A
Rating: 4 out of 5
Very practical site, good idea to have a discount during the team's vacation
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A
Rating: 3 out of 5
Shipping delays are too long...
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Response from LAGRANGE
Hello, Thank you for your comment. Indeed, our company was closed from 28/07 to 21/08 and processing orders placed during this period took several days for our teams. We hope that you will still be fully satisfied with your product. The Lagrange team.
A
Rating: 4 out of 5
Well-constructed site. I had difficulty finding the accessories page.
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A
Rating: 4 out of 5
Everything went very well.
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A
Rating: 3 out of 5
Plancha "pro"
Not very well designed.
-no on/off switch; have to unplug it every time; if it's not very accessible, not easy
-Miniature operating light, not visible outside.
-Dangerous foot adjustment; if you try to position it a bit too high, the button with its screw comes out of its housing; a problem if the plancha is hot.
Conclusion: very good cooking, but needs improvement on the functional side.
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Not very well designed.
-no on/off switch; have to unplug it every time; if it's not very accessible, not easy
-Miniature operating light, not visible outside.
-Dangerous foot adjustment; if you try to position it a bit too high, the button with its screw comes out of its housing; a problem if the plancha is hot.
Conclusion: very good cooking, but needs improvement on the functional side.
Response from LAGRANGE
Hello, Thank you for your comment. We will share it with our design office to identify the solutions we could provide. We hope that our plancha still meets your satisfaction. The Lagrange team.
A
Rating: 3 out of 5
Very fast delivery but not corresponding to the order, lit plate and not the non-stick plates, error on the site the price paid corresponds to the non-stick plates. Excellent relationship with customer service, immediate return voucher, return by postal package on July 24 or 25, well before the mentioned closure, no news since.
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A
Rating: 4 out of 5
Navigation and search quite easy on the site. Very satisfied with the quick dispatch of the product in very good condition upon arrival.
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A
Rating: 3 out of 5
The choice of the rating comes from the fact that the presented product is ultimately not compliant. see review below.
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A
Rating: 4 out of 5
very clear and easy to use site
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A
Rating: 4 out of 5
There was a problem after my payment, the item was still in the cart. I tried again and ended up with 2 charges on my account. Fortunately, you noticed and I was refunded for the 2nd payment.
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A
Rating: 4 out of 5
Order processed quickly, excellent delivery tracking.
The only downside, the site works poorly with my iPad.
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The only downside, the site works poorly with my iPad.
A
Rating: 4 out of 5
Nothing to complain about the site, very well done.
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A
Rating: 4 out of 5
Good product ordered for my mom for her yogurt maker but product too expensive for my taste
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A
Rating: 4 out of 5
clear site
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A
Rating: 3 out of 5
Easy and clear navigation, but not very satisfied with the product, namely the plancha.
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A
Rating: 4 out of 5
the site is quite well made, fairly clear and accurately represents the brand's products.
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A
Rating: 3 out of 5
Upon delivery, the products were damaged upon unpacking. A bit complicated to reach customer service by phone. The return of the products went well, but upon receiving the new products, some accessories were missing and they were damaged. I contacted customer service again and they sent the product which I received in good condition. I had chosen the fast delivery option and all in all, it took 2 weeks to receive the products in good condition, so I am very disappointed.
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A
Rating: 4 out of 5
good
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
I really like flavored yogurt products
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Make the complete description of what is included with the purchase of the grill-meat visible
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A
Rating: 4 out of 5
Very good site and very fast delivery
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A
Rating: 4 out of 5
Search rather easy.
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A
Rating: 3 out of 5
Website bug at the order, the product was mistakenly ordered twice due to this bug attributable to Lagrange.
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A
Rating: 3 out of 5
Effort needed on the packaging: large box, the two small filters packed loosely in huge bubble wrap. It's average.
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Response from LAGRANGE
Hello, Thank you for your comment. We will ensure that the information is passed on to improve the quality of our packaging. The Lagrange team.
A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 4 out of 5
No issues
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A
Rating: 3 out of 5
Poorly designed site, difficult to find products.
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A
Rating: 3 out of 5
Why 3 stars? Because beyond the product, the presentation and description lead to confusion. You need to add this, that, such plate or another.
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A
Rating: 4 out of 5
Nice quality, made in France, 3-year guarantee
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
complete technical description easy to order. For me, I missed customer reviews on the ordered item and their feedback regarding its use
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A
Rating: 4 out of 5
Good fast delivery
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