The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
It's a shame that the product is made in China (PRC)
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Response from LAGRANGE
Hello,
Thank you for your feedback. We completely understand your comment regarding manufacturing in China. For some devices, production abroad is unfortunately necessary, particularly for cost and availability reasons of technical components.
However, at Lagrange, all stages of development, design, testing, and quality control are carried out here in France. This allows us to ensure that each product meets our standards of performance and durability, and to continue supporting innovation and French expertise.
We wish you an excellent day.
The Lagrange team
O
OLIVIER M.
Rating: 4 out of 5
following a purchase from 16/12/2025
One nuance: there is a bit too much sugar in the flavors.
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FAHIMA O.
Rating: 4 out of 5
following a purchase from 12/12/2025
The device is great but for waffles, on one side the cooking and shape are perfect but on the other side, the shape and cooking are not great. I followed exactly what was noted. If there is another tip for cooking, I am interested. As for the waffles, the recipe and the result at the end of cooking are great. Thank you
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COLETTE L.
Rating: 4 out of 5
following a purchase from 13/12/2025
Product conforms to the order. Only the delivery time was a bit longer than announced.
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JEAN-PAUL R.
Rating: 4 out of 5
following a purchase from 13/12/2025
Perfect
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NATHALIE A.
Rating: 4 out of 5
following a purchase from 13/12/2025
Order placed on a serious and fast site
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LUDOVIC B.
Rating: 4 out of 5
following a purchase from 11/12/2025
Very good device meets our expectations but delivery a bit long otherwise top thanks
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NADINE D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Summary operating information in the user manual. No explanations on the different times (heating time before flipping, flipping and vague cooking time)
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry if the user manual did not provide you with all the expected information. Your comment regarding heating and cooking times has been taken into account and forwarded to our teams to improve the clarity of our manuals.
We wish you a very nice day.
The Lagrange team
B
BERTRAND P.
Rating: 4 out of 5
following a purchase from 10/12/2025
Your dough recipe is too thick
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry that the texture of the dough did not meet your expectations. Feel free to slightly adjust the amount of liquid to achieve a more fluid dough, according to your preferences.
We wish you a very nice day.
The Lagrange team
N
NATHALIE C.
Rating: 3 out of 5
following a purchase from 05/12/2025
I have not yet tested the product but I am sure it will be very good. I give it a 3 because I do not understand why the delivery company you work with did not deliver where I requested. I had to ask someone to drive me there. It was supposed to be delivered near my home, to a place I pass by twice a day. It really annoyed me.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand your frustration regarding the delivery and are sorry for this inconvenience. The Black Friday and Christmas period generates a particularly high volume of parcels, which can sometimes lead to this type of situation despite our efforts to ensure that each delivery goes as smoothly as possible.
We hope, however, that you will fully appreciate your product once tested.
We wish you a very good day.
The Lagrange team.
J
JOSEPH L.
Rating: 4 out of 5
following a purchase from 06/12/2025
I could not benefit from a 10% discount for my first purchase because I did not see this possibility at the time of ordering. It should have been proposed more clearly before payment.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry that the offer was not clear enough during your order. Your comments are valuable and will help us improve the visibility of our promotions so that this type of situation does not happen again.
We wish you a very good day.
The Lagrange team.
B
BENOIT H.
Rating: 4 out of 5
following a purchase from 29/11/2025
Very good
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MICHELE D.
Rating: 4 out of 5
following a purchase from 01/12/2025
TB
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ODILE P.
Rating: 4 out of 5
following a purchase from 01/12/2025
Too bad the panini plates were not available and could not be ordered at the same time even if the delivery of the plates could have been different.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand that the unavailability of the panini plates may have been disappointing. Your comments are valuable and will help us improve the experience offered to our customers on our website.
We wish you a very good day.
The Lagrange team.
F
FRANCOISE H.
Rating: 4 out of 5
following a purchase from 01/12/2025
Good
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CAROLINE D.
Rating: 3 out of 5
following a purchase from 01/12/2025
Package received more than a week after the order, the content was compliant
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STEPHANE N.
Rating: 4 out of 5
following a purchase from 01/12/2025
Quality item and fast delivery but very long order preparation time (shipping) (one week) but the main thing is the quality of the product.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are pleased that the quality of the item and the speed of delivery satisfied you. We take note of your comment regarding the order preparation time and will do our best to improve it.
We wish you a very good day.
The Lagrange team.
M
MARIE THERESE C.
Rating: 4 out of 5
following a purchase from 29/11/2025
Satisfied
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PIERRE-YVES P.
Rating: 3 out of 5
following a purchase from 28/11/2025
Cheaper price seen elsewhere
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DOMINIQUE S.
Rating: 3 out of 5
following a purchase from 30/11/2025
The package arrived completely damaged as well as the oven box.. .
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that your package arrived damaged. We invite you to contact our customer service via the form on lagrange.fr
so that we can find a solution quickly.
We wish you a very good day.
The Lagrange team.
C
CLAUDE P.
Rating: 3 out of 5
following a purchase from 28/11/2025
LAGRANGE GOOD PRODUCTS but unfortunately: delivery error... item in the package does not match the delivery note and the order. (error between 2 boxes?). Issue resolved in 1 week with customer service. Unfortunately, the item is out of stock.. New order made with another item of the same and promo code for discount and returned package received.. Still waiting for the refund of the first purchase..
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry for the delivery error on your first order. However, we are pleased that our customer service was able to resolve the situation quickly. Regarding the refund, it should be finalized shortly; if this is not the case, we invite you to contact our after-sales service via the form on lagrange.fr to verify the follow-up.
We wish you a very good day.
The Lagrange team.
L
LAURELINE V.
Rating: 3 out of 5
following a purchase from 30/11/2025
Being a Christmas gift, I will change my review once the holiday season is over.
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PATRICIA J.
Rating: 4 out of 5
following a purchase from 28/11/2025
No problem with the delivery, but there is an issue with the device after the first use, one handle came loose! Device to be returned for warranty. Too bad!!
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VIRGINIE W.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good product except for the delivery which was too long. Delayed the first time then returned to the distribution site where I had to wait 5 days without news or tracking of the package. Too bad.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are delighted that the product meets your satisfaction, even though we sincerely regret the inconveniences encountered during delivery. This period corresponded to Black Friday, a time when the flow of packages is exceptionally high, which can unfortunately lead to delays and tracking issues beyond our control.
We understand your disappointment and apologize for this experience. Your feedback is valuable and helps us improve our services.
We wish you a very good day.
The Lagrange team.
A
ALBERT H.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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SOPHIE B.
Rating: 4 out of 5
following a purchase from 28/11/2025
Not disappointed with my purchase, good quality for a crepe maker and waffle maker. I even think of buying the different accessories.
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CORINNE D.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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ALAIN C.
Rating: 4 out of 5
following a purchase from 28/11/2025
Quality material although a bit expensive
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FLORENT G.
Rating: 3 out of 5
following a purchase from 28/11/2025
The device is of good quality. However, I regret that the 2 lower glass plates do not detach, making cleaning difficult. Also, no spatula provided, which is a bit stingy for a device at this price.
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DOMINIQUE V.
Rating: 4 out of 5
following a purchase from 27/11/2025
It's an excellent product, very high quality, however, the first order by delivery was a failure because the product was poorly protected, arrived all damaged, it had to be returned, then I had to reorder another one to pick up directly in the store. Unpleasant experience!
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CHRISTINE P.
Rating: 4 out of 5
following a purchase from 26/11/2025
Fast delivery, protected package, and in accordance with my order. I am satisfied!
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MICHEL J.
Rating: 4 out of 5
following a purchase from 23/11/2025
Fast delivery and good packaging
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NATHALIE G.
Rating: 4 out of 5
following a purchase from 25/11/2025
Effective and fast
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DOMINIQUE P.
Rating: 4 out of 5
following a purchase from 23/11/2025
Update the pickup points
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CHRISTIAN L.
Rating: 4 out of 5
following a purchase from 24/11/2025
Please adapt the contents to the size of the box. Thank you
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PHILIPPE B.
Rating: 4 out of 5
following a purchase from 25/11/2025
The products arrived on time, the only downside was that the container was only sealed with a low-quality adhesive strip that did not make the package airtight, as if it had been opened.
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EMILIE G.
Rating: 3 out of 5
following a purchase from 21/11/2025
Too bad, my waffle maker arrived with a small defect!!!
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CATHERINE R.
Rating: 4 out of 5
following a purchase from 16/11/2025
The outer parts heat less than the center. The energy distribution is not completely homogeneous. Maybe also add spatulas to recover all the cheese. Otherwise, nice aesthetic appearance
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LIONEL P.
Rating: 4 out of 5
following a purchase from 18/11/2025
In line with our expectations
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JEAN PAUL B.
Rating: 4 out of 5
following a purchase from 18/11/2025
I ordered a transparency raclette for 8 people on the site. The device arrived well, but in the pictures, I had seen white pans, and I received black pans..... So I asked if it was possible to exchange the pans? (New device, not used)... Response: no. You have to return the device and order a new one with white pans!... So, I ordered 8 white pans, which I received well..... I think a commercial gesture would have been nice, especially since I was willing to pay a supplement if necessary.... Too bad, but I will remember it.
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