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U
Rating: 4 out of 5
I would have liked to receive an email as soon as the package was shipped. However, I was able to track the package via my account, so it wasn't that bad.
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 3 and 4 stars
Reset filtersN
Rating: 4 out of 5
I haven't opened the package: it's a gift for Christmas!! THANK YOU
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M
Rating: 4 out of 5
I have been a regular user of Lagrange products for many years and have never been disappointed with my purchase. This is the first time I am doing it online. Everything went well with the shipping. Since it is a gift for my granddaughter for Christmas, I haven't unpacked anything yet. We'll see at Christmas how the device I am giving her is.
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V
Rating: 4 out of 5
very fast
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H
Rating: 4 out of 5
I ALREADY KNOW LAGRANGE AND AM SATISFIED. HOWEVER, THE DELIVERY WAS LONGER THAN EXPECTED DUE TO THE POST (COLISSIMO). DELAY ALLEGEDLY RELATED TO SHEIN SHIPMENTS ...
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M
Rating: 4 out of 5
Nice model. Despite the power of 1000W, cooking time is very long. The electric cable outlet should be positioned outside the leg.
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N
Rating: 3 out of 5
the waffle maker is good but the traditional plates without coatings are catastrophic, even with a lot of oil the waffles stick to the plates and you really have to scrape to get them off, of course I made this choice wanting to avoid the PFAS from non-stick plates but I really regret this choice
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P
Rating: 3 out of 5
I have already sent my comment.
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S
Rating: 4 out of 5
Meets expectations
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O
Rating: 4 out of 5
Very good value for money
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J
Rating: 4 out of 5
bought a refurbished Premium waffle maker. clean product properly packaged in original box, just missing a closure clip which explains the 4 stars
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P
Rating: 3 out of 5
The device does not heat much.
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D
Rating: 4 out of 5
Very good product, the yogurt maker was a gift and my yogurts turned out well
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E
Rating: 4 out of 5
It's a shame to have to buy the same part twice in 7 years. I bought Lagrange to be worry-free, I won't do it again
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J
Rating: 4 out of 5
Device that matches what I expected
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G
Rating: 4 out of 5
X
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M
Rating: 4 out of 5
Perfect
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C
Rating: 3 out of 5
Order and delivery OK. However, the plates chosen for the waffle maker stick: impossible to make waffles. What can we do? Best regards.
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Response from LAGRANGE
Hello,
Thank you for your message and for your trust. The plates you mentioned are indeed without a non-stick coating, like our original models. To prevent the waffles from sticking, we recommend thoroughly greasing the plates before the first use, and then lightly before each batch (with a bit of oil or melted butter, for example).
After a few uses, a fine natural film will form, which will further improve the release.
Have a great day,
The Lagrange team
Thank you for your message and for your trust. The plates you mentioned are indeed without a non-stick coating, like our original models. To prevent the waffles from sticking, we recommend thoroughly greasing the plates before the first use, and then lightly before each batch (with a bit of oil or melted butter, for example).
After a few uses, a fine natural film will form, which will further improve the release.
Have a great day,
The Lagrange team
L
Rating: 4 out of 5
A small downside with the kettle, the plastic filter does not hold well, it is held by 2 small protrusions at the top but nothing at the bottom. So, when we tilt the coffee maker forward to pour, no problem, the water pushes the filter, but if we accidentally tilt it backward, the filter goes backward and can fall! You can see that it is not made in France unlike the waffle makers. It does not have the same impression of quality.
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L
Rating: 4 out of 5
Hello, package arrived on time, very well packaged. However, during use, there is water leaking from the device, I don't know if this is normal. Thank you for your response
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Response from LAGRANGE
Hello,
Thank you for your message and your feedback on the delivery. We are pleased that your order arrived in good condition.
Regarding the water you observe, slight condensation can indeed occur during waffle cooking due to the steam released. However, if you notice a significant amount of water or continuous leaking, that is not normal.
In this case, we invite you to contact our customer service via the contact form on lagrange.fr. Our team will be able to help you identify the source of the problem and find an appropriate solution.
Have a great day,
The Lagrange team
Thank you for your message and your feedback on the delivery. We are pleased that your order arrived in good condition.
Regarding the water you observe, slight condensation can indeed occur during waffle cooking due to the steam released. However, if you notice a significant amount of water or continuous leaking, that is not normal.
In this case, we invite you to contact our customer service via the contact form on lagrange.fr. Our team will be able to help you identify the source of the problem and find an appropriate solution.
Have a great day,
The Lagrange team
I
Rating: 4 out of 5
-
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F
Rating: 4 out of 5
My first order arrived with a broken piece. Responsive customer service. Quick exchange. Received a new raclette set that works perfectly well.
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S
Rating: 4 out of 5
I am satisfied, a bit expensive
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T
Rating: 4 out of 5
I ordered the wrong item and I can't find how to return it. I didn't choose the right model for the Lagrange waffle maker. But otherwise, it was very quick and I am very satisfied with the model for grill/panini but it was my mistake for the mini waffles.
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Response from LAGRANGE
Hello,
I am sorry to hear that you encountered a problem with your order. To return the item, you can contact us right here: https://lagrange.fr/fr/nous-contacter?_gl=1*ufdb0u*_up*MQ..*_ga*NDEzMzI4MDg1LjE3NTU1MjY0MTY.*_ga_8X78XS2L0J*czE3NTU1MjY0MTUkbzEkZzAkdDE3NTU1MjY0MTUkajYwJGwwJGgw
We are here to help you!
Regarding your satisfaction with the grill/panini model, we are delighted to hear that! If you have any further questions or concerns, please let us know.
Have a very nice day,
Marie
I am sorry to hear that you encountered a problem with your order. To return the item, you can contact us right here: https://lagrange.fr/fr/nous-contacter?_gl=1*ufdb0u*_up*MQ..*_ga*NDEzMzI4MDg1LjE3NTU1MjY0MTY.*_ga_8X78XS2L0J*czE3NTU1MjY0MTUkbzEkZzAkdDE3NTU1MjY0MTUkajYwJGwwJGgw
We are here to help you!
Regarding your satisfaction with the grill/panini model, we are delighted to hear that! If you have any further questions or concerns, please let us know.
Have a very nice day,
Marie
A
Rating: 3 out of 5
Packaging opened upon receipt even if nothing is missing is not reassuring
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry that the package arrived open. Unfortunately, this can happen during transport, regardless of our intention. However, we are pleased that the device is complete and remain available if you notice any issues.
Have a very nice day,
Marie
Thank you for your feedback.
We are sorry that the package arrived open. Unfortunately, this can happen during transport, regardless of our intention. However, we are pleased that the device is complete and remain available if you notice any issues.
Have a very nice day,
Marie
S
Rating: 3 out of 5
Several negative points: - waffle cooking: they cook but do not brown and the cooking time is long - croque monsieur plates: the imprints are not the size of a standard slice of bread - machine volume: takes up a lot of space during cooking with the tilting system from one side to the other. A flipping system is much better. - cooking variation button (light - dark) in plastic does not seem very sturdy and is not precise ...
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Response from LAGRANGE
Hello,
Thank you for taking the time to share your experience. We regret that your device did not fully meet your expectations.
At Lagrange, we place great importance on the quality and durability of our products, and your feedback on cooking, ergonomics, and the robustness of the elements is valuable to us for continuing to improve them.
Masters of waffle makers for 70 years, we have won over thousands of households with our devices, and we do everything we can to offer reliable products tailored to everyone's needs.
Please do not hesitate to contact us via the form on our website lagrange.fr so that we can discuss your comments in more detail.
Marie
Thank you for taking the time to share your experience. We regret that your device did not fully meet your expectations.
At Lagrange, we place great importance on the quality and durability of our products, and your feedback on cooking, ergonomics, and the robustness of the elements is valuable to us for continuing to improve them.
Masters of waffle makers for 70 years, we have won over thousands of households with our devices, and we do everything we can to offer reliable products tailored to everyone's needs.
Please do not hesitate to contact us via the form on our website lagrange.fr so that we can discuss your comments in more detail.
Marie
N
Rating: 4 out of 5
Products conform to the order. Delivery a bit long
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O
Rating: 4 out of 5
Hello, it's a pity that there is no ice churning duration in your recipes. A flared entry like a funnel to fill the ice cream maker would have been useful.
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Response from LAGRANGE
Hello,
Thank you for your message. Your feedback is valuable and helps us to continuously improve. We will make sure to pass your feedback to our design office.
Have a very nice day,
Marie
Thank you for your message. Your feedback is valuable and helps us to continuously improve. We will make sure to pass your feedback to our design office.
Have a very nice day,
Marie
C
Rating: 4 out of 5
I am happy with the ordered device. However, the box was poorly sealed at the bottom, so I received the package upside down, disregarding the written indication on it to prevent the turbine from falling!
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J
Rating: 4 out of 5
Easy to use plancha. Too bad the accessories have to be purchased separately
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C
Rating: 3 out of 5
Not the right part without an old waffle maker male connector and it needed female
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Response from LAGRANGE
Hello,
Thank you for your message.
We do our best to enable the repair of even the oldest Lagrange appliances, but unfortunately, some models are no longer compatible with current parts... I am sorry.
However, we remain at your disposal to advise you on possible solutions.
Have a very nice day,
Marie
Thank you for your message.
We do our best to enable the repair of even the oldest Lagrange appliances, but unfortunately, some models are no longer compatible with current parts... I am sorry.
However, we remain at your disposal to advise you on possible solutions.
Have a very nice day,
Marie
A
Rating: 3 out of 5
The device was delivered slightly damaged. The back is bent/dented and the plate itself is not centered, but the right side is slightly raised.
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F
Rating: 4 out of 5
Everything was perfect, except for the price.
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C
Rating: 4 out of 5
Robust and efficient device.
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V
Rating: 4 out of 5
Fast delivery, well-packaged product
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Very nice day, Marie
S
Rating: 4 out of 5
Waffle maker packaging arrived cracked However happy with my purchase
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Response from LAGRANGE
Hello,
Thank you for your feedback.
I am sorry that your package arrived damaged, it must have been damaged during transport.
I remain at your disposal.
Have a very nice day,
Marie
Thank you for your feedback.
I am sorry that your package arrived damaged, it must have been damaged during transport.
I remain at your disposal.
Have a very nice day,
Marie
D
Rating: 4 out of 5
Could have been sent in an envelope by mail instead of a box too big for a seal
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C
Rating: 3 out of 5
I had ordered a Pro plancha model that was supposed to include a spatula and a special plancha recipe book, but I ordered and received a plancha that does not include this offer; a sticker was even stuck on the box that displayed the offer. Why did I not receive the offer in question? I don't know? I filed a complaint, and the response was that the reference of my plancha does not include the offer, yet when I placed my order, there were no other references!!? This will remain a mystery!
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M
Rating: 4 out of 5
Review of the LAGRANGE plancha Quality material, heats up quickly and very easy to use. However, it's a shame that the cooking plate is not removable, which makes cleaning a bit less convenient.
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J
Rating: 4 out of 5
package delivered quickly
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