English 
J
Rating: 4 out of 5
The only problem comes from Chronopost, which canceled the delivery more than once without any reason.
Translated reviews
Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 3 and 4 stars
Reset filtersJ
Rating: 3 out of 5
I still haven't been able to retrieve my invoice on your site (process not clear for a novice) Can you send it to me by email Thank you
Translated reviews
J
Rating: 3 out of 5
Nothing to report.
Translated reviews
L
Rating: 4 out of 5
We are a bit disappointed with the pans sold as ceramic when they are painted white...
Translated reviews
Response from LAGRANGE
Hello, Our pans are made of aluminum with a ceramic coating. Therefore, there is no Teflon or paint. It is important to use wooden utensils to avoid damaging the ceramic coating. I remain at your disposal, Best regards, Marie
J
Rating: 3 out of 5
Package damaged and waffle maker box also punctured. Since the delivery is in a parcel locker, it is not possible to make an immediate complaint.
Translated reviews
Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
M
Rating: 4 out of 5
Order received quickly. It's a gift, so the item hasn't been unpacked.
Translated reviews
F
Rating: 4 out of 5
Good, on time and in order. Perfect package!
Translated reviews
J
Rating: 3 out of 5
Hello, the shipping box had a hole as well as the waffle maker box. The delivery being in a locker, impossible to make a complaint according to your criteria. Regards, Mr. Camus.
Translated reviews
N
Rating: 4 out of 5
Order a bit long but items conform to the description.
Translated reviews
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
P
Rating: 4 out of 5
Not tested yet, but meets my expectations
Translated reviews
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
M
Rating: 4 out of 5
Perfect
Translated reviews
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
F
Rating: 4 out of 5
Sometimes difficult to find your way among the myriad of accessories.
Translated reviews
Response from LAGRANGE
Hello, Thank you for your feedback. We take your comments into account to continuously improve. We wish you a great day! Marie
J
Rating: 4 out of 5
I need more details on the dimensions of waffles depending on the plate set.
Translated reviews
Response from LAGRANGE
Hello, Thank you for your feedback. We take your comments into account to continuously improve. We wish you a great day! Marie
J
Rating: 4 out of 5
I am happy, a little extra for the waffle maker would be to indicate the dimensions of the waffles depending on which set of plates.
Translated reviews
Response from LAGRANGE
Hello, Thank you for your feedback. We take your comments into account to continuously improve. We wish you a great day! Marie
P
Rating: 4 out of 5
Simple and practical navigation.
Translated reviews
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
F
Rating: 3 out of 5
Missing the dimensions of the pans when we want to use them as replacements for Tefal ones. They are a bit larger but still fit in my stone grill/raclette.
Translated reviews
J
Rating: 4 out of 5
Delivery as described
Translated reviews
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
S
Rating: 4 out of 5
GOOD
Translated reviews
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
G
Rating: 4 out of 5
A fairly practical and intuitive site
Translated reviews
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
Z
Rating: 4 out of 5
I only regret the lack of communication after the order was confirmed, no one replied to my email about the delivery time
Translated reviews
C
Rating: 4 out of 5
Fairly easy
Translated reviews
C
Rating: 4 out of 5
The site is clear, easy to use
Translated reviews
C
Rating: 4 out of 5
very good
Translated reviews
F
Rating: 4 out of 5
I would have appreciated more clarity on the content of the box, for the plate and the recipe book
Translated reviews
L
Rating: 4 out of 5
clear and easy site
Translated reviews
E
Rating: 4 out of 5
Fast and efficient delivery.
Translated reviews
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
L
Rating: 4 out of 5
It works correctly
Translated reviews
Response from LAGRANGE
Hello, Thank you for your positive feedback! We wish you a great day! Marie
B
Rating: 4 out of 5
Normal site but not exceptional.
Translated reviews
Response from LAGRANGE
Hello, Thank you for your feedback. We wish you a great day! Marie
P
Rating: 3 out of 5
The absence of an invoice explains the score of 3. It should be found in the emails.
Translated reviews
F
Rating: 3 out of 5
20% discount a few days after my order, it's frustrating... if they had communicated about back-to-school offers I would have waited a bit.
Translated reviews
J
Rating: 3 out of 5
The navigation and delivery of the product were correct. However, customer service did not respond favorably to my request to substitute the waffle plates that I absolutely do not need for wafer plates. I have 3 sets of new and unused waffle plates from the 3 purchases of this waffle maker.
Translated reviews
G
Rating: 4 out of 5
Nothing to report.
Translated reviews
E
Rating: 3 out of 5
A bit expensive and no notice to indicate that the package has arrived at the pickup point
Translated reviews
Response from LAGRANGE
Hello, Thank you for your feedback. I am sincerely sorry, unfortunately, this is due to the carrier. We take your feedback into account. We wish you a great day! Marie
S
Rating: 3 out of 5
As much as I was very satisfied with the product (toaster), the customer service leaves much to be desired... A week after my order (paid), nothing, no shipment, no contacts, nothing... I send an email, and a lady responds to me saying this: "Part of the staff was on vacation, why, are you in a hurry, is it an emergency?" Response: No, not especially, but when my money was debited (instantly), I appreciate receiving quickly, or at least being kept informed. The lady seemed surprised...
Translated reviews
Response from LAGRANGE
Hello, Thank you very much for your positive feedback regarding the toaster. As for the delivery times: it was mentioned in many places on our website that our company was closed for 3 weeks in August and that consequently the delays were extended. I sincerely apologize for the clumsy response you received. We wish you a great day! Marie
A
Rating: 4 out of 5
Reactivity to my request. Just a small downside..the site did not indicate its closure in August. I learned this through an email after my order. Fortunately, I was able to request an express delivery as soon as it reopened which I received quickly.
Translated reviews
Response from LAGRANGE
Hello, Thank you for your feedback. This information was clearly stated on our website. I am sincerely sorry if it was not sufficiently visible. We wish you a great day! Marie
W
Rating: 4 out of 5
Quality plates but a sheet with the donut dough recipe would have been welcome!
Translated reviews
M
Rating: 4 out of 5
I just took possession of my order. Perfect packaging and fortunately... because the packages are transported and handled firmly! Items conform to the order, I am waiting to see how practical it is over a longer time
Translated reviews
Response from LAGRANGE
Hello, Thank you for your positive feedback! We wish you a great day! Marie
N
Rating: 4 out of 5
I bought my coffee maker under the Domedia brand (intermediary Intermarché and three musketeers) I had a hard time finding you to buy a suitable seller 🤪
Translated reviews
J
Rating: 4 out of 5
point of improvement: Lagrange could improve the efficiency of its shipments, far too slow, inform its customers that the products will be delivered within such timeframes.
Translated reviews
Response from LAGRANGE
Hello, Thank you for your feedback. Please excuse us for the extended delivery times. Indeed, our company was closed for 3 weeks in August, this was specified on our website. Have a great day! Marie
S
Rating: 4 out of 5
Simple
Translated reviews
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie