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B
Rating: 5 out of 5
Perfect
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 353 published reviews
Summary of reviews
LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Reviews 3 and 5 stars
Reset filtersI
Rating: 5 out of 5
Super well-made site, the package is tracked and delivery is very fast. I recommend
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. We are a small business and the satisfaction of our customers is our priority! Have a nice day and see you soon at LAGRANGE Marie
P
Rating: 5 out of 5
Efficiency. Compliance. Speed
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H
Rating: 5 out of 5
Simple, fluid and clear website. We get the essential information quickly.
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Y
Rating: 5 out of 5
nothing to report
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J
Rating: 3 out of 5
Not all accessories are available
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C
Rating: 5 out of 5
Fast, well packaged, top-notch customer service. Bravo!
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M
Rating: 5 out of 5
Easy to use. The yogurts turn out well. I use 1 L of milk (instead of the recommended 1.5 L) because it's easier to measure and the size of the yogurt is closer to store-bought ones. I haven't tested the cheese-making mode yet.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Have a great day and see you soon at LAGRANGE Marie
E
Rating: 5 out of 5
Nothing to complain about.
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J
Rating: 5 out of 5
Ergonomic site, efficient delivery. The Lagrange Super 2 traditional waffle maker works very well. You quickly get the hang of it, and it's super easy to use. The cast aluminum plates do not stick: I only needed to oil them once to make 20 waffles. Top-notch! To my knowledge, this is the only waffle maker on the market offering plates without non-stick coating, thus without PFAS (PTFE, PFOA, etc.), which are eternal pollutants and ultra-toxic. See the investigation by Le Monde on this subject: 'Eternal Pollutants: Map of Europe Contamination by PFAS'. The link: https://www.lemonde.fr/les-decodeurs/article/2023/02/23/polluants-eternels-explorez-la-carte-d-europe-de-la-contamination-par-les-pfas_6162942_4355770.html?lmd_medium=al&lmd_campaign=envoye-par-appli&lmd_creation=ios&lmd_source=default
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. We are also delighted that you like our historic Super 2 waffle maker! Have a great day and see you soon at LAGRANGE Marie
A
Rating: 5 out of 5
Everything went well, delivery was neat
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I
Rating: 5 out of 5
Effective tracking of spare parts
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D
Rating: 5 out of 5
Easy to find what suits us
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J
Rating: 5 out of 5
Easy-to-use site with a great promotion for placing an order
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C
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Easy to use for choosing the product and accessories
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J
Rating: 5 out of 5
Quality and service are top-notch
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F
Rating: 3 out of 5
Hello, We were surprised that the price offered on the Lagrange site is much higher than the same product found in stores. Moreover, the site indicates free shipping while it charges a fee of €2??? Complaint made and response was unconvincing. I find it unfortunate that the manufacturer does not offer the same prices as its distributors. Too bad!
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Response from LAGRANGE
Hello, Thank you for your message. The prices displayed on our site outside of promotional periods are the prices we recommend to our distributors; however, we do not control their pricing policy and the offers they apply from time to time. Regarding shipping costs, delivery to a Colissimo relay point is free for purchases over €50, but home delivery is indeed charged €2, and the same applies for express Chronopost delivery to pickup points. Despite this disappointment, we hope you will be fully satisfied with our products. The Lagrange team.
A
Rating: 5 out of 5
Everything went well from the order to the receipt.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Best regards, Marie
S
Rating: 5 out of 5
Fast and compliant delivery. No problem
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Best regards, Marie
M
Rating: 5 out of 5
Happy with the product and the service!!!!
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Response from LAGRANGE
Hello, We are delighted that your experience with LAGRANGE has been positive for you! Thank you very much, Marie
F
Rating: 3 out of 5
Happy with my ice cream maker, which meets my expectations. However, I ordered a second bowl, which was delivered to me, but without a lid to close it. I find it a bit petty not to include the lid with the bowl. If I make 2 ice creams, 1 in each bowl, I can only close one bowl with a lid. It's a real shame...
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J
Rating: 5 out of 5
Great, customer service is attentive, package received on time following my request. I recommend.
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N
Rating: 5 out of 5
Good product, good service.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. Best regards, Marie
C
Rating: 5 out of 5
Simple and quick, excellent order tracking
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. Best regards, Marie
L
Rating: 5 out of 5
very good service
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C
Rating: 5 out of 5
Great brand!!! So happy
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Best regards, Marie
L
Rating: 5 out of 5
Always of very good quality.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. Best regards, Marie
N
Rating: 5 out of 5
Everything is very good
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Y
Rating: 3 out of 5
Waffle maker plates: ambiguous naming and pricing - Prefer the notion of a plate set. Change of transport provider compared to the choice made at the order
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R
Rating: 5 out of 5
Top!
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G
Rating: 5 out of 5
Heats very well
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Response from LAGRANGE
Hello, Thank you for your positive feedback. Best regards, Marie
F
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
Easy to navigate the site.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. Best regards, Marie
A
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
impeccable packaging, delivery time a bit long,
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J
Rating: 5 out of 5
Very clear site and order tracking
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Response from LAGRANGE
Hello, Thank you for your positive feedback. Best regards, Marie
V
Rating: 5 out of 5
Very good.
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C
Rating: 3 out of 5
10 days to prepare an order for a device... 🤖 their wholesaler made in France must be in China
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Response from LAGRANGE
Hello, we are sincerely sorry that your experience was not positive. Indeed, there was a delay in the shipments of packages from Black Friday, which was also stated on our website. Lagrange is a French SME and more specifically from Vourloise (a village next to Lyon), most of our products are manufactured in Rhône-Alpes and assembled here in our premises. We are committed to offering quality products, durable products, and especially easy-to-use products, all with the aim of promoting conviviality and moments of sharing. We are, once again, sorry for this abnormally long delivery time. The Lagrange team.
C
Rating: 5 out of 5
Very easy
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