Customer reviews of LAGRANGE

The LAGRANGE product is impeccable, but the principle does not suit me: it is a very heavy, bulky device, and it does not make ice cream by itself. You then have to put it in the freezer. I wanted to make ice cream while camping, but that's not possible...

Claim made on the Lagrange site on 04/07/2026. I have been using and appreciating your products for flavoring the yogurts I make for several months now. Initially through Mathon, I have been ordering directly from your website since March 2025. With each purchase, I order 7 boxes, one of each flavor. My last order made on 01/07 has just been delivered to me. Out of the 6 boxes - 1 has a minimum shelf life date of 27/07/2027 (Lemon) - 1 on 29/08/2027 (Strawberry) - 3 on 28/10/2027 (Coconut, Raspberry, Vanilla) - 1 on 28/11/2027 (Exotic fruits). This leaves time to start using them. However, the last box (Salted butter caramel) has a date of 28/07/2026, which means only 24 days to be used under the best conditions. I still have a few opened boxes from the previous order, which I must prioritize using, meaning that the Salted butter caramel box cannot be used under optimal conditions. Therefore, I kindly request an exchange for this box. PS: Please note for your information that only the box in question is from the old packaging (metal box).

The ordered plates do not fit my waffle maker. I am returning them. A return slip has been sent to me. Thank you

We used the device only once. The paint has already chipped a little on the edge of the device below the plates, but nothing serious.

Quality products. First disappointing experience. A week went by before the actual shipment of the order, while the day after placing the order, it was indicated as shipped, handed over to the carrier. A follow-up email was necessary before the package was actually handed over to the carrier.

Very happy, works very well but arrived a bit damaged due to a transport problem I imagine, box a bit damaged

Hello, A small downside: a black part, at the back of the waffle maker, is broken. I was surprised to see the wires when I turned the waffle maker over. I found the small piece in the packaging and glued it back. PS: maybe I can expect a commercial gesture from you...

During the order, I was given the choice between two delivery points for my package, but it was stated in the Colissimo email that the pickup was against signature and that the delivery point I had chosen was supposedly temporarily unavailable, Colissimo was looking for a new delivery point. This took longer than expected (normally according to Colissimo between 3 and 5 days) all that to end up in a post office after 12 days against signature.

satisfied with the purchase but I find the delivery pathetic. at a certain price. the delivery without a signature forces you to pick up the package at a relay point. and if you order a pizza oven... how to say, it's quite large to carry on foot in the city center... I find it shameful on the part of such a brand. In this case, offer the mondial relay or shop by chronopost relay points because at least, we can choose a relay point where we can park the car

The device meets my expectations. However, the cord is a bit short.

The received material is perfect, however I did not receive my package at the relay point, colissimo delivered it to the post office, I could only pick it up at the opening of the post office, which was 3 days before I could retrieve it! Closed Saturday noon until Monday inclusive! Tuesday at 10 am I finally got it to make waffles!

Very good except for your waffle maker box. If you want to keep the box to store the waffle maker, it is not practical

You shouldn't be in a hurry. I ordered directly from Lagrange to avoid Amazon. Results: 8 days to receive the product. Lagrange is not reactive at all (count 3 days to hand over to the carrier) and you add a usual failure of Colissimo and direct sales turn out to be catastrophic.

Very good quality of products but the processing and shipping times are quite long.

LAGRANGE products are TOP and very high quality. However, the delivery was disastrous. They put my package in a relay point that I did not choose. I wasted a lot of time retrieving it and worse, I only had Saturday to pick it up or it would be returned to sender: threatening and unprofessional.

I discovered afterwards that if instead of addressing Lagrange directly I had bought from an online sales site, I would have paid 20€ less per set of plates. Too bad for my concern about buying French directly...

The porthole of the indicator is missing, found in the delivery box.

The waffle maker that was delivered to us has several paint chips that tarnish the feeling of having purchased a quality product.

Package received 12 days after the order is a bit long... Very nice product, however, it's a pity that no spatula was provided with it, and it's unfortunate that the resistance does not heat very well on the side.

Good product. However, no communication regarding the tracking of the package, no information on its departure date. Package arrived very late due to Colissimo issues, no reaction when I reported the good delivery.

The plates do not fit on my waffle maker.

I have not yet tested the product but I am sure it will be very good. I give it a 3 because I do not understand why the delivery company you work with did not deliver where I requested. I had to ask someone to drive me there. It was supposed to be delivered near my home, to a place I pass by twice a day. It really annoyed me.

Package received more than a week after the order, the content was compliant

Cheaper price seen elsewhere

The package arrived completely damaged as well as the oven box.. .

LAGRANGE GOOD PRODUCTS but unfortunately: delivery error... item in the package does not match the delivery note and the order. (error between 2 boxes?). Issue resolved in 1 week with customer service. Unfortunately, the item is out of stock.. New order made with another item of the same and promo code for discount and returned package received.. Still waiting for the refund of the first purchase..

Being a Christmas gift, I will change my review once the holiday season is over.

The device is of good quality. However, I regret that the 2 lower glass plates do not detach, making cleaning difficult. Also, no spatula provided, which is a bit stingy for a device at this price.

Too bad, my waffle maker arrived with a small defect!!!

the waffle maker is good but the traditional plates without coatings are catastrophic, even with a lot of oil the waffles stick to the plates and you really have to scrape to get them off, of course I made this choice wanting to avoid the PFAS from non-stick plates but I really regret this choice

I have already sent my comment.

The device does not heat much.

Order and delivery OK. However, the plates chosen for the waffle maker stick: impossible to make waffles. What can we do? Best regards.

Packaging opened upon receipt even if nothing is missing is not reassuring

Several negative points: - waffle cooking: they cook but do not brown and the cooking time is long - croque monsieur plates: the imprints are not the size of a standard slice of bread - machine volume: takes up a lot of space during cooking with the tilting system from one side to the other. A flipping system is much better. - cooking variation button (light - dark) in plastic does not seem very sturdy and is not precise ...

Not the right part without an old waffle maker male connector and it needed female

The device was delivered slightly damaged. The back is bent/dented and the plate itself is not centered, but the right side is slightly raised.

I had ordered a Pro plancha model that was supposed to include a spatula and a special plancha recipe book, but I ordered and received a plancha that does not include this offer; a sticker was even stuck on the box that displayed the offer. Why did I not receive the offer in question? I don't know? I filed a complaint, and the response was that the reference of my plancha does not include the offer, yet when I placed my order, there were no other references!!? This will remain a mystery!

Very long delay compared to what is announced on the site

Purchase of plates for waffle maker, the one for churros does not satisfy us following the recipes, we will continue to search, so moderately satisfied with this purchase. Delivery almost within the announced timeframe, little information received once the order was paid, the next email was from the post office.