LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
I had ordered a Pro plancha model that was supposed to include a spatula and a special plancha recipe book, but I ordered and received a plancha that does not include this offer; a sticker was even stuck on the box that displayed the offer. Why did I not receive the offer in question? I don't know? I filed a complaint, and the response was that the reference of my plancha does not include the offer, yet when I placed my order, there were no other references!!? This will remain a mystery!
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Sandrine M.
Rating: 3 out of 5
following a purchase from 08/05/2025
Very long delay compared to what is announced on the site
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sincerely sorry that the delivery time of your package has been unusually long. Unfortunately, with the various public holidays, we have fallen a bit behind in shipping.
Thank you for your understanding.
Best regards,
Marie
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Georges G.
Rating: 3 out of 5
following a purchase from 27/04/2025
Purchase of plates for waffle maker, the one for churros does not satisfy us following the recipes, we will continue to search, so moderately satisfied with this purchase. Delivery almost within the announced timeframe, little information received once the order was paid, the next email was from the post office.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry to hear that the churros plates did not fully meet your satisfaction. Our recipes may sometimes require some adjustments depending on the ingredients used. We regularly add new recipes on our social media and on our website lagrange.fr.
I remain at your disposal,
Best regards,
Marie
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Fabien F.
Rating: 3 out of 5
following a purchase from 28/03/2025
Quality products, but the options offered are not always suitable for the initial product. Too bad…
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Veronique E.
Rating: 3 out of 5
following a purchase from 15/02/2025
Very good products.
I bought the premium waffle-croque-waffle maker at the end of the year especially for the waffles because my mom's first waffle maker from the 60s still works very well.
I wanted to complete it with other sets of plates.
A bit disappointed that the ongoing promotion lasted so little time. I hesitated between several and didn't have time to take advantage of it. So I limited myself to 2 sets.
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Response from LAGRANGE
Hello, Thank you very much for your feedback regarding our waffle maker. We are delighted to hear that you appreciate our products! We understand your disappointment regarding the duration of promotions, but rest assured, we regularly implement promotions on our site lagrange.fr Have a nice day, Marie
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Marie France P.
Rating: 3 out of 5
following a purchase from 23/02/2025
One thing, the box of the contents was damaged. A shame when it's a birthday gift. Best regards.
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Gregory D.
Rating: 3 out of 5
following a purchase from 16/02/2025
Part received as described. Delivery time rather long.
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Nicole R.
Rating: 3 out of 5
following a purchase from 15/02/2025
Package received as agreed with a lot of dust on the very dirty package, fortunately the inside plates in their pockets are clean.
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Response from LAGRANGE
Hello, Thank you for your feedback. I understand your dissatisfaction. I will make sure to share your feedback with our order preparers so that this does not happen again. We place customer satisfaction at the heart of our priorities. Best regards, Marie
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Fabienne J.
Rating: 3 out of 5
following a purchase from 29/01/2025
I find the accessories too expensive, especially since you have to add shipping costs. Why is it not possible to get them in stores, simply?
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Mariane B.
Rating: 3 out of 5
following a purchase from 07/02/2025
I had already bought a box of Lagrange flavoring (Leclerc) in stores, and I was quite satisfied even though the price was higher. So I decided to buy 3 boxes on the site, with shipping costs, it’s not more economical but there is more choice. The quality is very good, the flavors are there. But it would be very interesting to put the quantities in grams rather than in tablespoons! Because it’s not very economical, I had to do several tests to achieve the taste I wanted without it being too sweet. Also, please specify on the box that there are no ferments in the preparation! This will avoid unpleasant surprises. Regarding delivery, nothing to complain about: very fast delivery and the 3 boxes well packaged in a carton.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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Constance L.
Rating: 3 out of 5
following a purchase from 24/01/2025
Very happy with my order, just average friendliness when I called for information.
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Response from LAGRANGE
Hello, Thank you for your feedback regarding our products. As for the reception you received by phone, we are sincerely sorry. Your satisfaction is at the heart of our priorities, and we take your feedback into account with care. Best regards, Marie
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Serge B.
Rating: 3 out of 5
following a purchase from 03/02/2025
I lacked information about the product; if I had seen that the power of this waffle maker was only 1000W, I wouldn't have ordered it. The cooking time is way too long and the impressions are not deep enough, too bad the waffles are not thick enough. I chose this device because it doesn't have Teflon...
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Jean Francois D.
Rating: 3 out of 5
following a purchase from 02/02/2025
Delivery not ensured to the chosen location but to the nearby Post Office.
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Farida O.
Rating: 3 out of 5
following a purchase from 09/01/2025
We can't find everything
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Response from LAGRANGE
Hello, How can I help you? Which item(s) can't you find? Thank you, Marie
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Sophie T.
Rating: 3 out of 5
following a purchase from 06/01/2025
Pot for making fresh cheese very practical but would deserve to hold 2 liters of milk. Because being able to put only one liter of milk, once drained, there is not much fresh cheese.
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Julien G.
Rating: 3 out of 5
following a purchase from 13/12/2024
There is a space to ask questions when ordering, but no response is provided... so it's useless (it really doesn't seem serious). I will order on Amazon next time...
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Response from LAGRANGE
Hello, We are sorry for your experience and completely understand your frustration. We have recently completed a complete redesign of our website and implemented new services, such as a chatbot to answer your questions in real-time. However, we still encounter some minor technical issues from time to time. Please know that we are actively working to resolve these issues to improve your experience. We hope to have the opportunity to convince you of our seriousness and commitment to our customers during your next visit. Thank you for your feedback that helps us move forward! Marie
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Nicole L.
Rating: 3 out of 5
following a purchase from 09/12/2024
Delivery went very well but spare part too expensive....
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Emmanuel D.
Rating: 3 out of 5
following a purchase from 09/12/2024
The joint sent does not correspond to my blender while the base does.
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Valerie K.
Rating: 3 out of 5
following a purchase from 02/12/2024
I ordered a seal and had to go through a package that was delivered to a relay point: in addition to the cost and the trip, the size of the package is absurd and it's a total waste, I don't understand this choice rather than sending this seal by mail.
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Response from LAGRANGE
Hello, Thank you very much for your feedback. We take every opinion into account to continuously improve. We wish you a great day! Marie
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Anne G.
Rating: 3 out of 5
following a purchase from 01/12/2024
Just after my purchase and after the first use, a chip appeared on the exterior coating of the waffle maker, I informed the brand via their website, my request went unanswered. New message on December 24, 2024, still no response, which justifies my rating.
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Response from LAGRANGE
Hello, Thank you for your message. We apologize for our delayed response, our company was closed during this holiday period. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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Dominique P.
Rating: 3 out of 5
following a purchase from 11/12/2024
Navigation on the site, ordering and delivery were top-notch. However, I am very disappointed because I ordered a blue abyss waffle maker and it is all BLACK! Since it's a gift, I just noticed it. It's very disappointing.
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Pierre B.
Rating: 3 out of 5
following a purchase from 28/11/2024
Matches. Good delivery tracking with the added bonus of a smile from the postwoman!
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Alain H.
Rating: 3 out of 5
following a purchase from 26/11/2024
Excellent product. The previous one lasted over 20 years. It's the waffle maker plug that came loose.
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Jean-Paul V.
Rating: 3 out of 5
following a purchase from 02/12/2024
The order was not simple, certainly due to the Black Friday period.. the site was not updating, product amounts were incorrect, and the phone reception for order service was lacking.
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Gerard L.
Rating: 3 out of 5
following a purchase from 01/12/2024
The product is good but the presentations on the sites are complex. It is difficult on the Lagrange site to know the color of the waffle maker. It is also difficult to choose the waffle and waffle model and the color. As a result, I wanted a gray model and received a beige-sand product. Hence my disappointment and dissatisfaction..
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry that the color does not suit you... I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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Jean-Marie D.
Rating: 3 out of 5
following a purchase from 28/11/2024
I still haven't been able to retrieve my invoice on your site (process not clear for a novice) Can you send it to me by email Thank you
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Jacques V.
Rating: 3 out of 5
following a purchase from 14/11/2024
Nothing to report.
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Jacky C.
Rating: 3 out of 5
following a purchase from 22/11/2024
Package damaged and waffle maker box also punctured. Since the delivery is in a parcel locker, it is not possible to make an immediate complaint.
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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Jacky C.
Rating: 3 out of 5
following a purchase from 22/11/2024
Hello, the shipping box had a hole as well as the waffle maker box. The delivery being in a locker, impossible to make a complaint according to your criteria. Regards, Mr. Camus.
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Florent G.
Rating: 3 out of 5
following a purchase from 14/10/2024
Missing the dimensions of the pans when we want to use them as replacements for Tefal ones. They are a bit larger but still fit in my stone grill/raclette.
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Philippe S.
Rating: 3 out of 5
following a purchase from 07/09/2024
The absence of an invoice explains the score of 3. It should be found in the emails.
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Florent D.
Rating: 3 out of 5
following a purchase from 27/08/2024
20% discount a few days after my order, it's frustrating... if they had communicated about back-to-school offers I would have waited a bit.
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Joe P.
Rating: 3 out of 5
following a purchase from 07/09/2024
The navigation and delivery of the product were correct. However, customer service did not respond favorably to my request to substitute the waffle plates that I absolutely do not need for wafer plates. I have 3 sets of new and unused waffle plates from the 3 purchases of this waffle maker.
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Elodie L.
Rating: 3 out of 5
following a purchase from 07/08/2024
A bit expensive and no notice to indicate that the package has arrived at the pickup point
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Response from LAGRANGE
Hello, Thank you for your feedback. I am sincerely sorry, unfortunately, this is due to the carrier. We take your feedback into account. We wish you a great day! Marie
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Stéphane B.
Rating: 3 out of 5
following a purchase from 16/08/2024
As much as I was very satisfied with the product (toaster), the customer service leaves much to be desired... A week after my order (paid), nothing, no shipment, no contacts, nothing... I send an email, and a lady responds to me saying this: "Part of the staff was on vacation, why, are you in a hurry, is it an emergency?" Response: No, not especially, but when my money was debited (instantly), I appreciate receiving quickly, or at least being kept informed. The lady seemed surprised...
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback regarding the toaster. As for the delivery times: it was mentioned in many places on our website that our company was closed for 3 weeks in August and that consequently the delays were extended. I sincerely apologize for the clumsy response you received. We wish you a great day! Marie
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Martine L.
Rating: 3 out of 5
following a purchase from 23/07/2024
Disappointed with my order
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Response from LAGRANGE
Hello, Thank you for your feedback. What was the problem with your order? How can I assist you? We wish you a great day! Marie
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Philippe A.
Rating: 3 out of 5
following a purchase from 30/05/2024
does not work on iPad
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Response from LAGRANGE
Hello, Thank you for your message. Our website does not work perfectly on mobile and tablet, we are currently fixing these issues to have a fully functional site in a few months. The Lagrange team.
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Amandine C.
Rating: 3 out of 5
following a purchase from 05/05/2024
No difficulties but one piece of information seems a bit hard to see and I made an additional purchase that I could have avoided. I feel like I got a bit tricked.
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Guy P.
Rating: 3 out of 5
following a purchase from 16/05/2024
Nothing to report 1
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Fouad B.
Rating: 3 out of 5
following a purchase from 21/04/2024
correct
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