Customer reviews of LAGRANGE

Quality products, but the options offered are not always suitable for the initial product. Too bad…

Very good products.
I bought the premium waffle-croque-waffle maker at the end of the year especially for the waffles because my mom's first waffle maker from the 60s still works very well.
I wanted to complete it with other sets of plates.
A bit disappointed that the ongoing promotion lasted so little time. I hesitated between several and didn't have time to take advantage of it. So I limited myself to 2 sets.

One thing, the box of the contents was damaged. A shame when it's a birthday gift. Best regards.

Part received as described. Delivery time rather long.

Package received as agreed with a lot of dust on the very dirty package, fortunately the inside plates in their pockets are clean.

I find the accessories too expensive, especially since you have to add shipping costs. Why is it not possible to get them in stores, simply?

I had already bought a box of Lagrange flavoring (Leclerc) in stores, and I was quite satisfied even though the price was higher. So I decided to buy 3 boxes on the site, with shipping costs, it’s not more economical but there is more choice. The quality is very good, the flavors are there. But it would be very interesting to put the quantities in grams rather than in tablespoons! Because it’s not very economical, I had to do several tests to achieve the taste I wanted without it being too sweet. Also, please specify on the box that there are no ferments in the preparation! This will avoid unpleasant surprises. Regarding delivery, nothing to complain about: very fast delivery and the 3 boxes well packaged in a carton.

Very happy with my order, just average friendliness when I called for information.

I lacked information about the product; if I had seen that the power of this waffle maker was only 1000W, I wouldn't have ordered it. The cooking time is way too long and the impressions are not deep enough, too bad the waffles are not thick enough. I chose this device because it doesn't have Teflon...

Delivery not ensured to the chosen location but to the nearby Post Office.

We can't find everything

Pot for making fresh cheese very practical but would deserve to hold 2 liters of milk. Because being able to put only one liter of milk, once drained, there is not much fresh cheese.

There is a space to ask questions when ordering, but no response is provided... so it's useless (it really doesn't seem serious). I will order on Amazon next time...

Delivery went very well but spare part too expensive....

The joint sent does not correspond to my blender while the base does.

I ordered a seal and had to go through a package that was delivered to a relay point: in addition to the cost and the trip, the size of the package is absurd and it's a total waste, I don't understand this choice rather than sending this seal by mail.

Just after my purchase and after the first use, a chip appeared on the exterior coating of the waffle maker, I informed the brand via their website, my request went unanswered. New message on December 24, 2024, still no response, which justifies my rating.

Navigation on the site, ordering and delivery were top-notch. However, I am very disappointed because I ordered a blue abyss waffle maker and it is all BLACK! Since it's a gift, I just noticed it. It's very disappointing.

Matches. Good delivery tracking with the added bonus of a smile from the postwoman!

Excellent product. The previous one lasted over 20 years. It's the waffle maker plug that came loose.

The order was not simple, certainly due to the Black Friday period.. the site was not updating, product amounts were incorrect, and the phone reception for order service was lacking.

The product is good but the presentations on the sites are complex. It is difficult on the Lagrange site to know the color of the waffle maker. It is also difficult to choose the waffle and waffle model and the color. As a result, I wanted a gray model and received a beige-sand product. Hence my disappointment and dissatisfaction..

I still haven't been able to retrieve my invoice on your site (process not clear for a novice) Can you send it to me by email Thank you

Nothing to report.

Package damaged and waffle maker box also punctured. Since the delivery is in a parcel locker, it is not possible to make an immediate complaint.

Hello, the shipping box had a hole as well as the waffle maker box. The delivery being in a locker, impossible to make a complaint according to your criteria. Regards, Mr. Camus.

Missing the dimensions of the pans when we want to use them as replacements for Tefal ones. They are a bit larger but still fit in my stone grill/raclette.

The absence of an invoice explains the score of 3. It should be found in the emails.

20% discount a few days after my order, it's frustrating... if they had communicated about back-to-school offers I would have waited a bit.

The navigation and delivery of the product were correct. However, customer service did not respond favorably to my request to substitute the waffle plates that I absolutely do not need for wafer plates. I have 3 sets of new and unused waffle plates from the 3 purchases of this waffle maker.

A bit expensive and no notice to indicate that the package has arrived at the pickup point

As much as I was very satisfied with the product (toaster), the customer service leaves much to be desired... A week after my order (paid), nothing, no shipment, no contacts, nothing... I send an email, and a lady responds to me saying this: "Part of the staff was on vacation, why, are you in a hurry, is it an emergency?" Response: No, not especially, but when my money was debited (instantly), I appreciate receiving quickly, or at least being kept informed. The lady seemed surprised...

Disappointed with my order

does not work on iPad

No difficulties but one piece of information seems a bit hard to see and I made an additional purchase that I could have avoided. I feel like I got a bit tricked.

Nothing to report 1

correct

Simple to use site, sober. Fast shipping. However, the box of the device was not secured in the shipping carton. Given the weight of the raclette device, the shipping carton was very damaged upon receipt. Big issue with the packaging...

Refurbished product at a very attractive price but the stone is damaged

Shipping costs are exorbitant, especially just to get some caps or other containers back.