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Rating: 3 out of 5
Poorly designed site, difficult to find products.
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
3 star reviews
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Rating: 3 out of 5
Why 3 stars? Because beyond the product, the presentation and description lead to confusion. You need to add this, that, such plate or another.
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Rating: 3 out of 5
I ordered raclette pans, mine being damaged. There is only one reference and I had to contact customer service for a size exchange.
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Response from LAGRANGE
Hello, We are sorry to hear that our site misled you. We will proceed with the necessary corrections. The Lagrange team.
A
Rating: 3 out of 5
It's a shame that delivery cannot be made to a pickup point, which increases costs and requires someone to stay at home for a day, as the delivery time is not known.
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Response from LAGRANGE
Hello, Thank you for your feedback. Colissimo delivery to a pickup point is indeed offered on our site, it is actually the most affordable delivery method. Regarding the delivery time, we unfortunately cannot indicate it as it entirely depends on our carrier. The Lagrange team.
A
Rating: 3 out of 5
Improve packaging to avoid the arrival of dented boxes
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Response from LAGRANGE
Hello, Thank you for your comment. We will forward it to the relevant teams to ensure necessary actions are taken. The Lagrange team.
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Rating: 3 out of 5
I struggled a bit to find the grill that matched the device I had just bought in the store
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Rating: 3 out of 5
I don't remember the exact amount, but about a dozen euros for 2 glass jars and a lid plus shipping is still very expensive.
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Rating: 3 out of 5
Not even a recipe for fresh cheese with the quantity of ingredients for 1.5 liters of milk!
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Rating: 3 out of 5
Very good
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Response from LAGRANGE
Hello, Thank you for this comment. We hope your Lagrange appliance will bring you complete satisfaction.
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Rating: 3 out of 5
Impossible to order at a pickup point, the choice of pickup points does not display when making this choice.
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Response from LAGRANGE
Hello, Thank you for your comment. It is indeed abnormal that delivery to a pickup point is not functional. We will proceed with a verification and the necessary corrections. We apologize for the inconvenience caused. The Lagrange team.
A
Rating: 3 out of 5
Indicate that the 7 mini-crêpes plate is delivered with 7 spatulas, this will prevent others from having to buy spatulas additionally
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Rating: 3 out of 5
Watch out for prices, the same products are cheaper elsewhere
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Rating: 3 out of 5
Delivery diverted to another pickup point
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Response from LAGRANGE
Hello, We are sorry to learn that your package was delivered to another pickup point. Unfortunately, this type of incident is not our fault, but that of our carrier Colissimo. We hope that your product will bring you complete satisfaction despite this setback. The Lagrange team.
A
Rating: 3 out of 5
Difficult to find spare parts.
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Rating: 3 out of 5
Speed of delivery but I have neither an order form nor an invoice....
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Response from LAGRANGE
Hello, We indeed encountered a technical problem in recent days but your invoice should now be available in your customer area. Please feel free to write to us at [email protected] if you continue to experience difficulties.
A
Rating: 3 out of 5
Package torn but no damage to the material, thicker boxes are needed, just a heads up
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Response from LAGRANGE
Hello, We apologize if your package arrived damaged. We will pass the information to our teams to ensure that packages are better protected during future shipments. The Lagrange team.
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Rating: 3 out of 5
Delivery delayed
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Rating: 3 out of 5
I have already ordered these products. I find them today more bland, and yet I proceeded with the same quantities of flavors as last time, which is one third of the jar, for 9 yogurts, and a total of 1.5L of milk.
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Rating: 3 out of 5
The post office had consolidated the package, even the box of the small jars was opened inside, but nothing is missing and nothing was broken fortunately.
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Rating: 3 out of 5
When I ordered my Lagrange products, they were closed but they still charged my account. They could have waited for the site to reopen to charge and prepare the order and then send it. It's not normal, now I will be careful or I will look elsewhere.
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Rating: 3 out of 5
The product matches the description and is functional. I would have liked and am still waiting for the cover of the device that has not been received!!! Thank you for taking the necessary steps!
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Rating: 3 out of 5
Site not easy to navigate, order shipped on time.
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Rating: 3 out of 5
Package received in good condition, nothing to complain about.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Rating: 3 out of 5
Correct products but significant price increase recently
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Rating: 3 out of 5
A promotion, but on a model that is probably older as it is 1400W instead of 1500W. If you don't dive into the details of the technical specifications, you can get a bit tricked, which is what happened to me...
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Response from LAGRANGE
Hello Sir, Thank you for this feedback. You indeed ordered the Duo Crêpes® crepe maker (Ref. 109006), which is the old version of our current Tradi’® crepe maker (Ref. 109011). It is indeed reference 109006 that was subject to the promotion, and as indicated on its product sheet, it differs from the Tradi’® crepe maker by its design (dark wood instead of light) and by a slightly lower power (1400w compared to 1500w). We sincerely apologize if this misunderstanding made your shopping experience unpleasant on our site. The Lagrange team.
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Rating: 3 out of 5
for the kettle I bought, there is missing important information on the site
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Rating: 3 out of 5
The site is very well done and very practical but the delivery was not great. An opened and completely spilled aroma box in the carton....!
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry to hear that the delivery of your order did not go as planned. We will do what is necessary to find a solution for you. The Lagrange team.
A
Rating: 3 out of 5
Incomplete description
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Response from LAGRANGE
Hello, We have taken note of your comment and will add the necessary details to the product sheet in question. Likewise, the spare part you were looking for will soon be available on our site. The Lagrange team.