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M
Rating: 5 out of 5
Top customer service! Great products!
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 349 published reviews
Summary of reviews
LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Reviews 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Very good
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H
Rating: 5 out of 5
TB
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L
Rating: 5 out of 5
.
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F
Rating: 5 out of 5
Just perfect
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M
Rating: 5 out of 5
Super happy
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R
Rating: 5 out of 5
Very interesting price and deadline
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P
Rating: 5 out of 5
Perfect, very beautiful quality.
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P
Rating: 5 out of 5
Simply perfect! I rediscover the waffles of my childhood... and the quality of made in France, while avoiding products coated with Teflon which are very bad for health!
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D
Rating: 5 out of 5
For now we have made croque monsieur and waffles. It's very good and easy to use.
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N
Rating: 5 out of 5
The connector I received has been successfully replaced and the device is working again. Too bad this part broke!
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G
Rating: 5 out of 5
I ordered lids: they were delivered quickly while being carefully packaged. Nothing to complain about. I particularly commend the responsiveness and attention of the customer service following issues with my delivery location: I felt heard and supported, thank you!
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C
Rating: 4 out of 5
The site is clear and the order went smoothly for my yogurt maker and its accessories. However, the customer experience after the purchase leaves a bitter taste. Just a few days after my order, and while I hadn't even received my package yet, I received a newsletter offering a 50% discount on all accessories with the purchase of a device. I completely understand the principle of commercial follow-up, but receiving this promotion just after paying full price is particularly frustrating. It would be wise for the brand to review the algorithm of its newsletter to exclude customers who have recently completed a similar order. It's a shame, because this lack of targeting somewhat spoils the customer journey on an otherwise very serious and efficient online store.
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Response from LAGRANGE
Hello,
Thank you very much for your message and for your detailed feedback.
We are delighted that your ordering experience for your yogurt maker and its accessories went well. We are, however, sorry for the frustration felt after receiving our promotional communication. Your remark is very relevant and we completely understand your feelings.
We take your feedback regarding the exclusion of customers who have recently placed an order into account to improve the relevance of our communications. This type of feedback is valuable for us to adjust our mailings and improve the overall customer experience.
Thank you for your trust and understanding.
Have a great day,
The Lagrange team.
Thank you very much for your message and for your detailed feedback.
We are delighted that your ordering experience for your yogurt maker and its accessories went well. We are, however, sorry for the frustration felt after receiving our promotional communication. Your remark is very relevant and we completely understand your feelings.
We take your feedback regarding the exclusion of customers who have recently placed an order into account to improve the relevance of our communications. This type of feedback is valuable for us to adjust our mailings and improve the overall customer experience.
Thank you for your trust and understanding.
Have a great day,
The Lagrange team.
I
Rating: 5 out of 5
Very good product, and very quick and commercial exchange. Careful shipping.
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S
Rating: 5 out of 5
Very good reception of the order, within the indicated deadlines.
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S
Rating: 5 out of 5
Super product, the plates do not stick, very fast delivery, I am delighted
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M
Rating: 5 out of 5
Very good product. I do not regret my purchase.
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S
Rating: 5 out of 5
Product very well packaged, order received quickly, I am very satisfied.
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J
Rating: 5 out of 5
Reliable and quality brand
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A
Rating: 5 out of 5
Super
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A
Rating: 5 out of 5
Well-made article, Fast delivery.
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L
Rating: 5 out of 5
High-performance and easy to clean device, the waffles are delicious
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M
Rating: 5 out of 5
The small pots for the cheese molds are very good, practical and well suited
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D
Rating: 5 out of 5
Glad to have found this small spare part for the waffle maker on the manufacturer's site. I didn't believe it too much. Received quickly and installed right away: here is our device operational again for a few euros. Thank you.
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C
Rating: 5 out of 5
Great, I recommend it!
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P
Rating: 5 out of 5
Product as described delivered quickly. The packaging (cardboard + bubble wrap for a semi-flexible plastic item) could be lighter to reduce shipping costs a bit.
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E
Rating: 5 out of 5
Products as described. The first yogurts are successful.
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I
Rating: 5 out of 5
As always, everything has been perfect thank you
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F
Rating: 5 out of 5
Delivered on time. Quality French product. Top
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Z
Rating: 5 out of 5
Top delivery and wonderful product!
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M
Rating: 5 out of 5
Perfect, excellent company! Quick service after a small issue, Honestly, I highly recommend the company Lagrange with my eyes closed
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L
Rating: 5 out of 5
Premium waffle maker just amazing! Perfect cooking, machine easy to use and clean! Classic and stuffed waffles tested and validated!!!
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L
Rating: 5 out of 5
Order delivered quickly.
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A
Rating: 5 out of 5
Contents of the package conform to the order.
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V
Rating: 5 out of 5
Super product
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A
Rating: 5 out of 5
Order received without any problem, not disappointed with the ordered material, I recommend
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A
Rating: 5 out of 5
This waffle maker is very easy to use and makes excellent waffles.
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C
Rating: 5 out of 5
Super
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M
Rating: 5 out of 5
Importance of being able to buy a quality French product.
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