Customer reviews of LAGRANGE

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9,6 /10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
5 5 413 87% 4 472 8% 3 148 2% 2 61 1% 1 101 2%

Summary of reviews

The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.

4 star reviews

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I
IRVIN C.
Rating: 4 out of 5
following a purchase from 10/01/2026
Lack of depth to fill the croque monsieur. Otherwise, it is in line with what is asked of it. Good product despite this inconvenience.
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M
MARIE S.
Rating: 4 out of 5
following a purchase from 08/01/2026
Very satisfied with the product and its packaging. However, it took 4 or 5 attempts to complete the order. The computer process may need to be reviewed...
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F
FRANCIS B.
Rating: 4 out of 5
following a purchase from 09/01/2026
It's a shame the device doesn't work, I just returned from vacation to write a customer service request
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this malfunction and invite you to contact our customer service so that we can find a solution quickly.
We wish you a very nice day.
The Lagrange team
J
JACQUELINE B.
Rating: 4 out of 5
following a purchase from 08/01/2026
Order placed after a positive phone exchange with customer service. Received on time
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GAELLE B.
Rating: 4 out of 5
following a purchase from 07/01/2026
Very good product, and cheaper on the Lagrange site than with the retailers near my home. I would just note the lack of information regarding the status of the order until shipment.
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THIERRY F.
Rating: 4 out of 5
following a purchase from 08/01/2026
lack of indication on refurbished products
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C
CATHERINE M.
Rating: 4 out of 5
following a purchase from 06/01/2026
Very good but the only Colissimo option to our home is a disaster.
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VINCENT F.
Rating: 4 out of 5
following a purchase from 05/01/2026
The yogurts are very good. Haven't tried the cheese molds yet. Just a small note about the lid, the grip is not optimal, it slips from the fingers.
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R
ROMUALD F.
Rating: 4 out of 5
following a purchase from 02/01/2026
Good
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D
DOMINIQUE D.
Rating: 4 out of 5
following a purchase from 31/12/2025
Efficient and high-performing waffle maker. It's a pity that the plates cannot be put in the dishwasher.
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VERONIQUE S.
Rating: 4 out of 5
following a purchase from 29/12/2025
Happy with the delivery and the product even though I thought that for the Liège waffles the molds would be in 2 parts on the plate! Thicker waffles But I recommend Lagrange
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LAURENCE B.
Rating: 4 out of 5
following a purchase from 29/12/2025
excellent
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C
CHARLENE H.
Rating: 4 out of 5
following a purchase from 30/12/2025
The device works perfectly. However, a small scratch was present on the top. Too bad for a device bought new...
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sincerely sorry to learn that your device has a scratch despite being a new purchase, and we understand your disappointment. Please feel free to contact our customer service so that we can provide you with a solution.
We wish you an excellent day.

The Lagrange team
D
DANIELLE R.
Rating: 4 out of 5
following a purchase from 28/12/2025
Hello Regarding the order and the shipping I take away one star because I ordered the waffle maker on 28.12.2025 to receive it on 7.01.2026. No information on the site that it would not ship between December 28 and 2.01.2026. I had to call several times on January 5 to finally reach the person in charge of shipping. She had difficulty telling me that my waffle maker would be sent on the 5th, so the day of my call. I finally received it on January 7, 2026. I tried them the same day and regarding the device nothing to say it is perfect. Perfect Belgian waffle and top croque monsieur.
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C
CAROLE O.
Rating: 4 out of 5
following a purchase from 28/12/2025
Good products that deserve better packaging
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are delighted that you appreciate the quality of our products, and we take your comment regarding the packaging into account in order to continue improving.
We wish you an excellent day.

The Lagrange team
E
ELISABETH B.
Rating: 4 out of 5
following a purchase from 12/12/2025
Hello, after several exchanges and mishaps (package blocked by the carrier), I was able to receive the ordered product, thanks to the Lagrange sales team and their professionalism. Unfortunately, the lid of the pizza oven was slightly dented! We had to disassemble and straighten it. But it works perfectly.
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OLIVIER B.
Rating: 4 out of 5
following a purchase from 24/12/2025
Order of a refurbished product, which works perfectly, and is super convenient to use. However, the shipping and transport times were very long.
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C
CORINNE M.
Rating: 4 out of 5
following a purchase from 21/12/2025
My plates work but the cooking is uneven... what is the purpose of the piece delivered alongside??
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Response from LAGRANGE
Hello,

Thank you for your feedback.
The piece delivered alongside is a clamping tool to be placed on the handles of the waffle maker. It helps to compress the waffles well during cooking for a more uniform result.

We wish you a very nice day.
The Lagrange team
D
DELPHINE M.
Rating: 4 out of 5
following a purchase from 21/12/2025
Quality product, well packaged. However, the order was placed very shortly before the holidays and took longer than expected to be delivered.
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L
LAURENT M.
Rating: 4 out of 5
following a purchase from 14/12/2025
It's a shame that the product is made in China (PRC)
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Response from LAGRANGE
Hello,
Thank you for your feedback. We completely understand your comment regarding manufacturing in China. For some devices, production abroad is unfortunately necessary, particularly for cost and availability reasons of technical components.

However, at Lagrange, all stages of development, design, testing, and quality control are carried out here in France. This allows us to ensure that each product meets our standards of performance and durability, and to continue supporting innovation and French expertise.

We wish you an excellent day.

The Lagrange team
O
OLIVIER M.
Rating: 4 out of 5
following a purchase from 16/12/2025
One nuance: there is a bit too much sugar in the flavors.
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F
FAHIMA O.
Rating: 4 out of 5
following a purchase from 12/12/2025
The device is great but for waffles, on one side the cooking and shape are perfect but on the other side, the shape and cooking are not great. I followed exactly what was noted. If there is another tip for cooking, I am interested. As for the waffles, the recipe and the result at the end of cooking are great. Thank you
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C
COLETTE L.
Rating: 4 out of 5
following a purchase from 13/12/2025
Product conforms to the order. Only the delivery time was a bit longer than announced.
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JEAN-PAUL R.
Rating: 4 out of 5
following a purchase from 13/12/2025
Perfect
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NATHALIE A.
Rating: 4 out of 5
following a purchase from 13/12/2025
Order placed on a serious and fast site
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L
LUDOVIC B.
Rating: 4 out of 5
following a purchase from 11/12/2025
Very good device meets our expectations but delivery a bit long otherwise top thanks
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N
NADINE D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Summary operating information in the user manual. No explanations on the different times (heating time before flipping, flipping and vague cooking time)
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Response from LAGRANGE
Hello,

Thank you for your feedback.
We are sorry if the user manual did not provide you with all the expected information. Your comment regarding heating and cooking times has been taken into account and forwarded to our teams to improve the clarity of our manuals.

We wish you a very nice day.
The Lagrange team
B
BERTRAND P.
Rating: 4 out of 5
following a purchase from 10/12/2025
Your dough recipe is too thick
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Response from LAGRANGE
Hello,

Thank you for your feedback.
We are sorry that the texture of the dough did not meet your expectations. Feel free to slightly adjust the amount of liquid to achieve a more fluid dough, according to your preferences.

We wish you a very nice day.
The Lagrange team
J
JOSEPH L.
Rating: 4 out of 5
following a purchase from 06/12/2025
I could not benefit from a 10% discount for my first purchase because I did not see this possibility at the time of ordering. It should have been proposed more clearly before payment.
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Response from LAGRANGE
Hello,
Thank you for your feedback.

We are sorry that the offer was not clear enough during your order. Your comments are valuable and will help us improve the visibility of our promotions so that this type of situation does not happen again.

We wish you a very good day.
The Lagrange team.
B
BENOIT H.
Rating: 4 out of 5
following a purchase from 29/11/2025
Very good
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M
MICHELE D.
Rating: 4 out of 5
following a purchase from 01/12/2025
TB
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O
ODILE P.
Rating: 4 out of 5
following a purchase from 01/12/2025
Too bad the panini plates were not available and could not be ordered at the same time even if the delivery of the plates could have been different.
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Response from LAGRANGE
Hello,
Thank you for your feedback.

We understand that the unavailability of the panini plates may have been disappointing. Your comments are valuable and will help us improve the experience offered to our customers on our website.

We wish you a very good day.
The Lagrange team.
F
FRANCOISE H.
Rating: 4 out of 5
following a purchase from 01/12/2025
Good
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S
STEPHANE N.
Rating: 4 out of 5
following a purchase from 01/12/2025
Quality item and fast delivery but very long order preparation time (shipping) (one week) but the main thing is the quality of the product.
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Response from LAGRANGE
Hello,
Thank you for your feedback.

We are pleased that the quality of the item and the speed of delivery satisfied you. We take note of your comment regarding the order preparation time and will do our best to improve it.

We wish you a very good day.
The Lagrange team.
M
MARIE THERESE C.
Rating: 4 out of 5
following a purchase from 29/11/2025
Satisfied
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P
PATRICIA J.
Rating: 4 out of 5
following a purchase from 28/11/2025
No problem with the delivery, but there is an issue with the device after the first use, one handle came loose! Device to be returned for warranty. Too bad!!
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V
VIRGINIE W.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good product except for the delivery which was too long. Delayed the first time then returned to the distribution site where I had to wait 5 days without news or tracking of the package. Too bad.
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Response from LAGRANGE
Hello,
Thank you for your feedback.

We are delighted that the product meets your satisfaction, even though we sincerely regret the inconveniences encountered during delivery. This period corresponded to Black Friday, a time when the flow of packages is exceptionally high, which can unfortunately lead to delays and tracking issues beyond our control.

We understand your disappointment and apologize for this experience. Your feedback is valuable and helps us improve our services.

We wish you a very good day.
The Lagrange team.
A
ALBERT H.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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S
SOPHIE B.
Rating: 4 out of 5
following a purchase from 28/11/2025
Not disappointed with my purchase, good quality for a crepe maker and waffle maker. I even think of buying the different accessories.
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C
CORINNE D.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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