Customer reviews of Lapasion Internacional S.A

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 342 published reviews
5 276 81% 4 45 13% 3 6 2% 2 6 2% 1 9 3%

Summary of reviews

The store consistently delivers tasty products with reliable, fast shipping and clear order status updates, ensuring packages arrive in excellent condition and customers can track their progress throughout. The personal attention and responsive service stand out, with staff who proactively assist, answer inquiries, and resolve issues, making the shopping experience feel attentive and trustworthy. Product variety is praised, including whole and sugar-free options, almond pastes, and regional pastries, with customers repeatedly noting high satisfaction with taste, texture, and value. Several reviews highlight convenient online ordering, accurate product descriptions, and packaging that preserves freshness, contributing to a smooth, dependable overall experience.

Reviews 2 and 3 stars

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C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 21/05/2026
In the box of the puff pastries, some have come damaged
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Response from Lapasion Internacional S.A
Hello, We regret that some of the puff pastries arrived damaged and were not in the expected condition. Although we take special care in the packaging of our products, puff pastries are particularly delicate and can sometimes be affected during transport. We appreciate you informing us of this incident. We take note to continue improving and offer the best possible experience to our customers.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 15/04/2026
The quality of the product is very low. Nothing like what they advertise. Very disappointed.
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Response from Lapasion Internacional S.A
Hello, José: We sincerely regret that the product did not meet your expectations. We are surprised by your rating, as we take great care in both the selection of ingredients and the preparation of our products. However, we understand that tastes and expectations can vary from person to person. We would like to know more details about what happened so we can review your case and continue improving. If you wish, you can contact us indicating which aspect of the product you did not like. We appreciate you sharing your opinion.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 04/04/2026
In the mouth, the product becomes pasty, sticking to the palate, making it uncomfortable to swallow.
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Response from Lapasion Internacional S.A
Hello, We regret that the product was not to your liking and that the texture did not meet your expectations. The perception of texture can vary depending on the product and the tastes of each consumer. In any case, we appreciate you sharing your experience with us, as comments like yours help us continue improving. If you wish, you can let us know which specific product you consumed so we can review its composition and take note of your observations.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 05/02/2026
I need the invoice for the purchase and I can't find it
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C
Comprador Verificado
Rating: 3 out of 5
The shipping was fast, but many came broken.
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C
Comprador Verificado
Rating: 3 out of 5
Good website, quick ordering and delivery. However, I expected better quality items. The hard and soft nougat is of medium quality, the marzipan is quite average, the pieces of fruit from Aragon are quite coarse, and the marquesas are quite good.
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C
Comprador Verificado
Rating: 2 out of 5
I bought a 2kg box and this afternoon I tried 2 borrachos but they are very dry! They barely contain liquor... I will have to soak them in milk and I am left wanting a good borracho... Now 2 kg that will feel eternal... :(
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C
Comprador Verificado
Rating: 2 out of 5
Fast shipping but the packaging was not adequate. There were lots of broken cookies. That said, they are very tasty.
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C
Comprador Verificado
Rating: 3 out of 5
The languages are very good, but they arrived very broken, it shows that during transport
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C
Comprador Verificado
Rating: 2 out of 5
Not delivered yet
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C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 17/07/2022
15% arrived very broken, 25% quite broken, 20% somewhat broken, and only 40% arrived well.
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 08/07/2022
A large part of the almond pastes continue to arrive broken.
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