L'Atelier du Vin delivers a consistently positive experience with fast, reliable delivery and careful packaging that often includes handwritten notes and gift wrapping, enhancing the sense of thoughtful service. Customers highlight product quality across a range of items, from sturdy, elegant tools to beautifully crafted glassware and accessories that meet or exceed expectations. The support team is repeatedly described as courteous, efficient, and proactive, providing quick resolutions and seamless exchanges or upgrades when needed. Overall, the combination of well-made products, timely delivery, and attentive, personalized service creates a strong, satisfying shopping experience.
I am satisfied with the product. However, I am not satisfied with the shipping charges and then duties and taxes when received. They represent almost a 50% markup on the price of the product. In Canada typically shipping is free. Thank you. Michael
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CATHERINE F.
Rating: 3 out of 5
following a purchase from 05/12/2025
package wrapped carelessly (too slack). one of the packages arrived crushed
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Nelly L.
Rating: 3 out of 5
following a purchase from 29/11/2025
Product as described but delivered bent Not possible to put it on a wall Product returned and refunded
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Carole F.
Rating: 1 out of 5
following a purchase from 12/11/2025
The bottle opener cuts nothing. I am very disappointed!
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Restaurant L.
Rating: 3 out of 5
following a purchase from 16/03/2024
Professional purchase electric wine pump that really lacks performance for pro use, is it the design or this machine that lacks performance to see?
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Eric G.
Rating: 3 out of 5
following a purchase from 08/01/2024
No information about the end of the preparation and delivery of the parcel
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Francine V.
Rating: 3 out of 5
following a purchase from 27/09/2023
Disappointed by the packaging I had chosen with gift wrapping the gift is badly wrapped scotch apparent, folding poorly done I had to redo the packaging paid 4 euros for nothing.
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Loïc A.
Rating: 3 out of 5
following a purchase from 14/09/2023
Very nice site, but a little poor compared to the products on offer.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
I only received the coupon code for newsletter registration after ordering.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Customer service that asks for the invoice for an item you're trying to get repaired, minimum service. Damage
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Response from L’Atelier du Vin
Hello Sir, Indeed, this is a first response to your request following your e-mail according to our usual procedures. We have asked you for photos/video in order to determine the product you have in your possession, as well as the problem encountered with it. However, we still haven't received any feedback from you, and we're sorry to see it in this negative review. Please be aware that we offer a repair service and also remote assistance to try and define together the problem encountered with your corkscrew. We will send you an e-mail with this in mind. Have a nice day L'Atelier du Vin team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2021
24 days for shipping
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Response from L’Atelier du Vin
Hello, Thank you for your interest in our brand and products. We apologize for the unusual delay in delivery. The order left our factory on December 12. The mail flow at the end of the year is very important, that's why the delivery to your country in Romania had to take some time. Sorry again for the inconvenience L'Atelier du Vin
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2021
I am disappointed by the fact that I paid 10€ for an engraving of initials on a metal corkscrew and that the engraving arrives... on the box.
It's not mentioned anywhere, which is a real disappointment for me.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/08/2021
Not necessarily rich, but good.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/07/2021
he hasn't arrived
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Response from L’Atelier du Vin
Sir, we're sorry for the inconvenience. We've launched an inquiry with Colissimo and are doing everything we can to find the lost parcel. We will get back to you shortly.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/05/2021
Not at all satisfied, purchased a wine list poster. Delivered folded in 9 and not on a roll. Poster unusable, lamentable.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/04/2021
A little difficult to place a first order...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/01/2021
not received the parcel
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/10/2020
I ordered the corkscrew on October 29, as a gift for someone of value to me, the recipient received it on November 6 and not within 48 hours. He received the corkscrew almost with full of cracks. I contacted customer service and they told me they couldn't do anything unless the recipient returned the corkscrew, although I made it clear that: 1- I no longer have contact with the recipient, 2- it's not ethical to tell someone to return a gift (I sent the photo of the corkscrew to customer service, since the recipient sent it to thank me) and the cracks are clear. Thanks for the service.
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Response from L’Atelier du Vin
Dear Madam, Thank you for your order and for taking the time to write us these words. To come back to your case, it was entirely taken care of in due time by our customer service department. Indeed, you sent us a picture showing the defects on the corkscrew. As the corkscrew had been sent new and without scratches, we believe that it was a result of mishandling when unpacking the package, and that the corkscrew had fallen out. We offered to send a replacement corkscrew to your addressee, but to do this we had to receive the return of the first shipment. We would also like to inform you that we cannot be held responsible for the delivery times of our logistics partners (in this case Colissimo), due to the current situation and the occasional delays that may occur in deliveries.
Please do not hesitate to contact our customer service team,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/07/2020
No information on the size of the product, tasting glasses that have changed size and very less beautiful quality. They seem very fragile. Two out of four were chipped
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/04/2020
Wrong address on the parcel, I had to travel 20km to pick up my parcel, impossible to get them on the phone...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/12/2019
Delivery to be reviewed! First reception, 3 glasses out of 4 broken... Second reception, another glass broken... In the end I still got my batch of 4 glasses but I still find the delivery service deplorable. I won't be ordering any more glasses from here!
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