English 
F
Rating: 4 out of 5
The received cardboard was damaged but fortunately the final product was not
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Customer reviews of L’Atelier du Vin
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 799 published reviews
Summary of reviews
L'Atelier du Vin delivers a consistently positive experience with fast, reliable delivery and careful packaging that often includes handwritten notes and gift wrapping, enhancing the sense of thoughtful service. Customers highlight product quality across a range of items, from sturdy, elegant tools to beautifully crafted glassware and accessories that meet or exceed expectations. The support team is repeatedly described as courteous, efficient, and proactive, providing quick resolutions and seamless exchanges or upgrades when needed. Overall, the combination of well-made products, timely delivery, and attentive, personalized service creates a strong, satisfying shopping experience.
Reviews 1 and 4 stars
Reset filtersB
Rating: 4 out of 5
WELL RECEIVED
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J
Rating: 4 out of 5
Impeccable
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X
Rating: 4 out of 5
Product quality delivery speed
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C
Rating: 1 out of 5
The bottle opener cuts nothing. I am very disappointed!
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J
Rating: 4 out of 5
No worries and the wine is excellent
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A
Rating: 4 out of 5
Satisfied with my order despite a delayed shipment due to a back-to-school inventory. I was also surprised that the card with a personalized note...was handwritten! Thank you
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I
Rating: 4 out of 5
Everything is ok, except the smartphone ordering part which requires a lot of attention, reduc cchoice of shipment, etc,,,,
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D
Rating: 4 out of 5
Very nice product, but the price is a bit high.
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R
Rating: 4 out of 5
CLEAR
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O
Rating: 4 out of 5
Impeccable follow-up.
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M
Rating: 4 out of 5
As expected, good product! Otherwise unavailable in Canada, so I'm glad.
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B
Rating: 4 out of 5
Easy to use website, order delivered without having been warned at the time of ordering of the vacation closure in the first week of January 2024. Apart from that, the parcel arrived in three days.
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C
Rating: 4 out of 5
very interesting, a little long to consult if you don't know the architecture
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A
Rating: 4 out of 5
Good product. Aesthetic design.
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A
Rating: 4 out of 5
Fast shipping, unfortunately the packaging was damaged.
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J
Rating: 4 out of 5
The products are good and seem to be of high quality. The only reason I didn't give it 5 stars was because my order didn't include my little gift.
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C
Rating: 4 out of 5
Error in the delivery of one of the items with a very quick reaction to correct and return of product taken care of.merci
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D
Rating: 4 out of 5
I didn't find the navigation easy because I had trouble finding the products I was looking for several times. Very good communication and warm welcome on the phone.
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A
Rating: 4 out of 5
Delivery problem with LaPoste who never acknowledged the dispute. Atelierduvin's sales department was very understanding and returned the order.
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A
Rating: 4 out of 5
Quality product
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A
Rating: 4 out of 5
My son will be using it. A gift
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A
Rating: 4 out of 5
Site ok
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
A cracked glass in the box, I threw it away, as I unpacked without taking a photo I'm not making a complaint... Otherwise the rest of the order is impeccable and it's a very good site.
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A
Rating: 1 out of 5
he hasn't arrived
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Response from L’Atelier du Vin
Sir, we're sorry for the inconvenience. We've launched an inquiry with Colissimo and are doing everything we can to find the lost parcel. We will get back to you shortly.
A
Rating: 4 out of 5
Everything was easy and compliant. Notified by email of slight delay. Delivery conformed
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A
Rating: 4 out of 5
Fast delivery. Unfortunately I received the discount code too late and I wasn't able to use it on my first purchase
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A
Rating: 4 out of 5
well
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A
Rating: 1 out of 5
Not at all satisfied, purchased a wine list poster. Delivered folded in 9 and not on a roll. Poster unusable, lamentable.
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Very easy to navigate website. Delivery took longer than expected due to customization.
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A
Rating: 4 out of 5
ALL CLEAR.
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A
Rating: 4 out of 5
GOOD SERVICE
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A
Rating: 4 out of 5
No problem at all
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A
Rating: 4 out of 5
The site is clear and ergonomic in terms of navigation. An interesting choice of products, with the option of customization.
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A
Rating: 4 out of 5
....
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A
Rating: 1 out of 5
not received the parcel
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A
Rating: 1 out of 5
I ordered the corkscrew on October 29, as a gift for someone of value to me, the recipient received it on November 6 and not within 48 hours. He received the corkscrew almost with full of cracks. I contacted customer service and they told me they couldn't do anything unless the recipient returned the corkscrew, although I made it clear that: 1- I no longer have contact with the recipient, 2- it's not ethical to tell someone to return a gift (I sent the photo of the corkscrew to customer service, since the recipient sent it to thank me) and the cracks are clear. Thanks for the service.
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Response from L’Atelier du Vin
Dear Madam, Thank you for your order and for taking the time to write us these words. To come back to your case, it was entirely taken care of in due time by our customer service department. Indeed, you sent us a picture showing the defects on the corkscrew. As the corkscrew had been sent new and without scratches, we believe that it was a result of mishandling when unpacking the package, and that the corkscrew had fallen out. We offered to send a replacement corkscrew to your addressee, but to do this we had to receive the return of the first shipment. We would also like to inform you that we cannot be held responsible for the delivery times of our logistics partners (in this case Colissimo), due to the current situation and the occasional delays that may occur in deliveries.
Please do not hesitate to contact our customer service team,
Please do not hesitate to contact our customer service team,
A
Rating: 4 out of 5
nothing to report
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