Customer reviews of L’Atelier du Vin

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 814 published reviews
5 747 92% 4 42 5% 3 14 2% 2 2 0% 1 9 1%

Summary of reviews

Customers consistently highlight excellent product quality and thoughtful craftsmanship, with many noting beautiful, well-made items, practical design, and features like engraving, sturdy packaging, and reliable performance. Delivery stands out for speed and reliability, with multiple mentions of fast, on-time shipping, careful handling, and efficient service including friendly, responsive support and even handwritten notes. The customer service experience is repeatedly described as courteous, professional, and proactive, resolving issues quickly and replacing items when needed. Overall, the store is perceived as trustworthy and capable, delivering impressive gifts and practical wine-related products that meet or exceed expectations.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/10/2020
I ordered the corkscrew on October 29, as a gift for someone of value to me, the recipient received it on November 6 and not within 48 hours. He received the corkscrew almost with full of cracks. I contacted customer service and they told me they couldn't do anything unless the recipient returned the corkscrew, although I made it clear that: 1- I no longer have contact with the recipient, 2- it's not ethical to tell someone to return a gift (I sent the photo of the corkscrew to customer service, since the recipient sent it to thank me) and the cracks are clear. Thanks for the service.
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Response from L’Atelier du Vin
Dear Madam, Thank you for your order and for taking the time to write us these words. To come back to your case, it was entirely taken care of in due time by our customer service department. Indeed, you sent us a picture showing the defects on the corkscrew. As the corkscrew had been sent new and without scratches, we believe that it was a result of mishandling when unpacking the package, and that the corkscrew had fallen out. We offered to send a replacement corkscrew to your addressee, but to do this we had to receive the return of the first shipment. We would also like to inform you that we cannot be held responsible for the delivery times of our logistics partners (in this case Colissimo), due to the current situation and the occasional delays that may occur in deliveries.
Please do not hesitate to contact our customer service team,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2020
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Product as advertised and delivery on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2020
Effective and beautiful product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2020
Easy to order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
Very good product, fast shipment with a little gift. I'll just take off one star for the rather high shipping costs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Good but a bit expensive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/04/2020
Wrong address on the parcel, I had to travel 20km to pick up my parcel, impossible to get them on the phone...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2019
Delivery to be reviewed! First reception, 3 glasses out of 4 broken... Second reception, another glass broken... In the end I still got my batch of 4 glasses but I still find the delivery service deplorable. I won't be ordering any more glasses from here!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Easy, intuitive navigation. Question on date of birth unnecessary and "blocking".
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2019
First package received did not contain the correct order. Excellent level of customer service (Maelle) and the correct order sent quickly and free of charge.
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