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J
Rating: 5 out of 5
Tout c'est bien passé ! ...et pourtant nous habitons sur une ile.
Customer reviews of Le caveau de santenay
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 205 published reviews
Summary of reviews
Le caveau de santenay is praised for reliable and attentive service, with detailed, helpful advice from knowledgeable staff and owners who communicate clearly over the phone, guiding choices and ensuring orders are well handled. Customers consistently highlight a well curated selection of wines, including local Burgundy options and other regions, with strong packaging and fast, dependable delivery. The experience is described as professional, friendly, and supportive, with responsive after-sales care and flexible assistance that enhances satisfaction across multiple orders. Overall, the store is seen as a trustworthy destination offering timely delivery, careful shipping, and a warm, expert customer service environment.
All reviews
P
Rating: 5 out of 5
Very positive.
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L
Rating: 5 out of 5
Tres bon service et conseil remarquable.
L
Rating: 5 out of 5
Magnificent wines and always perfect service.
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T
Rating: 5 out of 5
Very professional, friendly and smiling wine merchant. Very nice local selection but also from other regions. Reasonable prices
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A
Rating: 5 out of 5
Great contact on the phone with the owners of the cellar. Very nice explanations, detailed opinions that were very helpful for making my choices and placing my order. I recommend without hesitation.
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C
Rating: 5 out of 5
Beautiful selection of wines Very pleasant and very professional
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C
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Everything ok as usual
B
Rating: 5 out of 5
An excellent place to buy wines from Santenay and the surrounding area. The prices are also quite reasonable, even if, like most Burgundy wines today, they are mainly intended for special occasions.
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W
Rating: 5 out of 5
Really good advice,
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E
Rating: 5 out of 5
The wine met my expectations. The package arrived very quickly
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R
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
Superb as usual! Thank you very much to the team
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S
Rating: 5 out of 5
Very pro
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R
Rating: 5 out of 5
Very good professional
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J
Rating: 4 out of 5
Very good wines and prompt delivery and service. The delivery costs could be a bit lower.
P
Rating: 5 out of 5
Delicious, order received quickly. Thank you!
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F
Rating: 5 out of 5
Parfait
J
Rating: 5 out of 5
Top !!!
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A
Rating: 5 out of 5
Very good experience with passionate and pleasant people. Thank you!
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S
Rating: 5 out of 5
Fast delivery.
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J
Rating: 3 out of 5
Disastrous delivery due to Chronopost, which did not enter the building and left the boxes of wine in a post office 3 km from my home. I had to take a taxi to pick them up.
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A
Rating: 5 out of 5
Superb selection of good wines with impeccable and quick service! Thank you very much to the whole team at the Caveau!
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M
Rating: 5 out of 5
Relevant advice, very warm welcome, magnificent choice, a very nice address!
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A
Rating: 5 out of 5
Good advice, careful shipping. Impeccable!
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J
Rating: 5 out of 5
Everything went very well for my first order. Exceptional customer service and a delivery to Valencia in Spain that worked very well.
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M
Rating: 5 out of 5
Tres bien
F
Rating: 4 out of 5
The delivery in 2 packages was made on 2 different days: one with the initial scheduling of DHL, the other taking into account my request to postpone to the next day.
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L
Rating: 5 out of 5
Excellent choice of wines, quality always top-notch. Order processing and delivery ultra-fast and always without any problems. Thank you.
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F
Rating: 5 out of 5
Nice welcome on the phone and order perfectly compliant
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P
Rating: 5 out of 5
absolutely satisfied
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L
Rating: 5 out of 5
5
C
Rating: 5 out of 5
Compliant. Fast. Good.
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A
Rating: 5 out of 5
Fast service, very good advice. I recommend
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B
Rating: 5 out of 5
Excellent selection, professional advice!
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Response from Le caveau de santenay
Hello Bald,
Thank you very much for your flattering review and for the perfect score of 5/5! We are delighted that our selection and our advice pleased you. Your satisfaction is our greatest reward.
Looking forward to seeing you again at lecaveaudesantenay.fr !
Best regards,
Thank you very much for your flattering review and for the perfect score of 5/5! We are delighted that our selection and our advice pleased you. Your satisfaction is our greatest reward.
Looking forward to seeing you again at lecaveaudesantenay.fr !
Best regards,
N
Rating: 5 out of 5
Great service, and very friendly Thank you
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Response from Le caveau de santenay
Dear Nicolas,
We warmly thank you for your flattering review and your perfect score of 5/5. We are delighted to learn that you appreciated our service. Your satisfaction is our priority, and your encouragement motivates us to continue providing you with the best. We look forward to welcoming you again.
Sincerely,
We warmly thank you for your flattering review and your perfect score of 5/5. We are delighted to learn that you appreciated our service. Your satisfaction is our priority, and your encouragement motivates us to continue providing you with the best. We look forward to welcoming you again.
Sincerely,
T
Rating: 5 out of 5
At the top
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Response from Le caveau de santenay
Hello Thomas,
We sincerely thank you for your flattering review and are delighted to learn that our site "Le caveau de Santenay" has met your expectations. Your satisfaction is our priority, and we hope to welcome you again very soon at lecaveaudesantenay.fr.
We sincerely thank you for your flattering review and are delighted to learn that our site "Le caveau de Santenay" has met your expectations. Your satisfaction is our priority, and we hope to welcome you again very soon at lecaveaudesantenay.fr.
C
Rating: 5 out of 5
very professional!
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Response from Le caveau de santenay
We warmly thank you for your flattering review, Catherine. Your satisfaction is our priority and we are delighted to know that our professionalism has met your expectations. Do not hesitate to come back to see us to discover more of our selections!
Best regards
Guillaume
Best regards
Guillaume
J
Rating: 5 out of 5
Effective and pleasant contact with the manager and ultra-fast delivery in J+3. The bottles were very well packaged.
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Response from Le caveau de santenay
Thank you very much, Jean Jacques, for your feedback! We are delighted to hear that you appreciated our service and the speed of delivery. Your satisfaction is our priority, and your compliments on the packaging encourage us to continue in this direction. See you soon at the Caveau de Santenay!
Best regards
Guillaume
Best regards
Guillaume