The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Very bad experience. Breakage in the parcel and no response from them despite notification with a photo as soon as the parcel was opened and several reminders by e-mail. We are 13 days later and still no news from them. Unacceptable!
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jeanne H.
Rating: 1 out of 5
following a purchase from 08/12/2024
I received the packaging ripped off for a Christmas present
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Fanny R.
Rating: 1 out of 5
following a purchase from 08/12/2024
Damaged order on receipt and no response from customer service.
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Océane C.
Rating: 1 out of 5
following a purchase from 29/11/2024
An item was received broken, and I have had no response from customer service for over 10 days.
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Flavie M.
Rating: 1 out of 5
following a purchase from 29/11/2024
The parcel was delivered to the wrong address, I received a call from customer service informing me of this and asking me to call them back, but they are unreachable. I opened my parcel, with Christmas presents, and NONE of the products correspond to what I ordered.
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manon L.
Rating: 2 out of 5
following a purchase from 29/11/2024
The products are good but I had a problem with a product I received that was broken. I haven't had any feedback from customer service despite a message for 3 weeks and a call. It's a real shame for good products that customer service isn't up to scratch.
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ludivine S.
Rating: 1 out of 5
following a purchase from 29/11/2024
Still waiting for customer service because a pot arrived badly closed and leaked.
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CEDRIC A.
Rating: 2 out of 5
following a purchase from 29/11/2024
The chocolate arrived broken in the parcel. No response via the customer account or via the e-mail address supplied in the parcel. At almost €20 each, you'd expect a response. If I add to that the fact that the parcel delivery address was changed by their carrier without my agreement, the experience is more than mixed.
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Jadd P.
Rating: 1 out of 5
following a purchase from 07/12/2024
My package arrived damaged. There was an item missing inside
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Delphine L.
Rating: 1 out of 5
following a purchase from 30/11/2024
Delivery very long and badly organized.
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STEPHANIE B.
Rating: 1 out of 5
following a purchase from 29/11/2024
A product leaked in the box and damaged several items. I made an initial complaint and was asked to send additional photos. Since then, despite two messages, I haven't heard back from customer service.
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Lauriane T.
Rating: 1 out of 5
following a purchase from 29/11/2024
2 orders placed for an amount of more than 75€, the display promised a free treat from 75€ purchase. Nothing in the parcel! Claim made, and no, there's no gift. This type of misleading advertising is simply unacceptable. 2 items arrived broken, impossible to offer them in this condition.
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Xavier D.
Rating: 2 out of 5
following a purchase from 03/12/2024
Expensive shipping costs, not even home delivery, and long delivery times.
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frederique B.
Rating: 2 out of 5
following a purchase from 29/11/2024
Forward calendar received late Damaged, and hard chocolates delivery not even available in store collection Will not order again
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TANIA L.
Rating: 1 out of 5
following a purchase from 29/11/2024
Long delivery time and on receipt the two front calendars were all broken Very disappointed
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Valérian M.
Rating: 2 out of 5
following a purchase from 29/11/2024
I had a very mixed experience because I received someone else's parcel. After numerous calls to customer service (difficult to reach), I received my parcel 2.5 weeks after placing my order (I thought I wouldn't get it in time). The products were very well packaged. Contrary to what the website says, I didn't get a "gourmet surprise" despite having spent over 75 euros!
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Juliette B.
Rating: 2 out of 5
following a purchase from 29/11/2024
I received a damaged parcel, broken chocolate when I was supposed to give it as a present and no response from customer service, disappointed I had to change my present .....
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Crystel G.
Rating: 2 out of 5
following a purchase from 29/11/2024
3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.
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Willy F.
Rating: 2 out of 5
following a purchase from 29/11/2024
A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting
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Khadija S.
Rating: 1 out of 5
following a purchase from 29/11/2024
very disappointed, online purchase, 2 broken parcels out of 3! I sent an e-mail with photos as requested! This was read, but no response from you for a return or refund.
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Christine G.
Rating: 1 out of 5
following a purchase from 29/11/2024
Very dissatisfied because my complaint sent on 03/12/2024 still has no response today is the 18/12/2024 customer service zero Sending products with damage to packaging when it was planned to offer Christmas! And since it's impossible to sell them in store, Mathilde's counter prefers to send them back.
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Maélie G.
Rating: 1 out of 5
following a purchase from 29/11/2024
The chocolates arrived broken
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MARIE C.
Rating: 2 out of 5
following a purchase from 29/11/2024
package incomplete. pots missing
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Marcelle G.
Rating: 1 out of 5
following a purchase from 29/11/2024
I ordered a box + 2 products for a total of 80.26 EUR. First of all, the 10% welcome bonus was not applied. Secondly, the box was supposed to include a dark-colored mug, but in the end I received a red one, less pretty and moreover chipped. Finally, having exceeded the 75 EUR purchase, a gift was to be received, and I got nothing. I left a message on the site on 05/12/2024, today is 18/12/2024: no reply. I tried to call the after-sales service, but nobody answered. In short, very disappointed, I do not recommend at all. I hope the products will at least be good...
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Nicolas R.
Rating: 1 out of 5
following a purchase from 29/11/2024
My order was missing an item. Complaints department contacted....no news.... Damage
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lucy M.
Rating: 2 out of 5
following a purchase from 29/11/2024
My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.
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Elodie B.
Rating: 1 out of 5
following a purchase from 29/11/2024
I placed an order on the last day of Black Friday. The site was very slow and I had to go back several times to put products in the basket and order ... What's more, I couldn't find the option of ordering in-store delivery, even though the site said you could.
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mathilde B.
Rating: 1 out of 5
following a purchase from 29/11/2024
I received the parcel with 2 of the 6 products totally inedible, as the honey had spilled in the box and the breadsticks were in crumbs. Despite 2 emails and a message on your platform, you seem to be turning a deaf ear to my request for a refund of these products and the shipping costs. Unacceptable
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Caroline M.
Rating: 1 out of 5
following a purchase from 29/11/2024
An item is missing from my order, and after two weeks and two complaint emails, no news.
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Léa C.
Rating: 2 out of 5
following a purchase from 29/11/2024
Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order
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Marianne P.
Rating: 1 out of 5
following a purchase from 29/11/2024
I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.
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LAURIE D.
Rating: 1 out of 5
following a purchase from 29/11/2024
I have been unable to return an item. No reply by e-mail.
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Marine L.
Rating: 2 out of 5
following a purchase from 29/11/2024
The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.
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frederic D.
Rating: 1 out of 5
following a purchase from 29/11/2024
I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.
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Thérèse M.
Rating: 2 out of 5
following a purchase from 29/11/2024
The vegetable spreads are too liquid and the jars are not filled.
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SEVERINE F.
Rating: 1 out of 5
following a purchase from 29/11/2024
All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.
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Aurélie P.
Rating: 1 out of 5
following a purchase from 29/11/2024
Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !
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LAETITIA T.
Rating: 1 out of 5
following a purchase from 29/11/2024
Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT
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Melanie G.
Rating: 1 out of 5
following a purchase from 29/11/2024
Products arrived broken and no response from customer service.
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Florence D.
Rating: 1 out of 5
following a purchase from 29/11/2024
I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.
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