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A
Rating: 1 out of 5
Order received incomplete
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1 and 2 stars
Reset filtersE
Rating: 1 out of 5
My order arrived with broken containers. I refused the parcel.
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C
Rating: 1 out of 5
Out of 3 advent calendars ordered, one was damaged and another had one of the sides empty of chocolates!!!! Big disappointment
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C
Rating: 1 out of 5
Two items missing and no return despite several reminders!
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M
Rating: 1 out of 5
I'm a little disappointed by the advent calendar. I would have liked more variety in the terrines and tapenades and less mustard and pepper salts, which are certainly good but too present.
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V
Rating: 1 out of 5
Expensive for what it is and empty box 13 (I hope it wasn't a joke ...)
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E
Rating: 1 out of 5
2nd year ordering... first year 1 bottle broken. Returned with no problem. This year a package of confectionery arrived stale (it was for a Christmas hamper). I send an e-mail to customer service, who never reply, so I call after a week. The answer: they can't send me back the item in question because it's too late (December 10) and they're forcing me to get a refund... I gave them a 2nd chance but I'll never order from them again.
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L
Rating: 1 out of 5
What a shame 2 calendars bought for 64€ and when opening the plastic film the calendars don't hold open on both sides and the chocolates fall out, the chocolates ended up in a bowl and the calendars in the garbage can, impossible to repair. I found myself looking like an idiot in front of my sister-in-law and my daughter, because it was a gift. Never again
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A
Rating: 1 out of 5
I contacted you following a problem with the delivery of the products (a product arrived broken) and I never got a reply.
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J
Rating: 1 out of 5
Le comptoir à Mathilde is not what it used to be! Incorrect order and order rectification 5 days later! Disastrous, calendar poorly assembled, several boxes missing and chocolates found in other boxes! I wouldn't recommend it again.
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N
Rating: 1 out of 5
I had asked for a message to be written on a card but I didn't get anything in the parcel.
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M
Rating: 1 out of 5
Advent calendar received on 09/12 without compensation
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A
Rating: 2 out of 5
Tea box damaged I have made a claim no one to date has replied.
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J
Rating: 1 out of 5
Broken item no news from after-sales service no reply to email or phone aj
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L
Rating: 2 out of 5
Products arrived broken!
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M
Rating: 2 out of 5
my chocolate bar arrived broken...
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F
Rating: 1 out of 5
The chocolate was broken into a thousand pieces
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D
Rating: 2 out of 5
Some of the chocolate patterns are melted, not a great gift KAMASUTRA
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I
Rating: 2 out of 5
My parcel arrived with a slightly open product which spilled into the box. I've emailed the relevant department and haven't heard from them since. I've tried to contact them by phone, but no one answers.
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M
Rating: 1 out of 5
Very disappointed by this experience. I received my order 10 days ago, and when I opened it, a jar of Christmas spread was broken. I sent two emails and tried to contact them by phone about ten times, but got no answer. It's a real shame, especially as the order was for a gift this weekend. The lack of responsiveness and customer service is unacceptable.
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G
Rating: 1 out of 5
My order gave me access to the "gourmet surprise". I was indeed very surprised to be offered a jar of spread equivalent to one or two teaspoons. For an order of over €100, I don't find this very commercial...
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J
Rating: 2 out of 5
Item received broken and no response from after-sales service. Really disappointed! I was really happy with my purchase but the customer service is really not up to scratch.
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P
Rating: 1 out of 5
A jar of baba leaked into the box, so it wasn't watertight. The promised surprise was non-existent, just paper... Very long delivery time...
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S
Rating: 1 out of 5
I have not received my order. The tracking says it was returned to sender but no one has contacted me. I've tried to contact the seller three times and had no response.
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M
Rating: 1 out of 5
Bland products. Not worth the price paid. I'd advise against it.
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Response from Le Comptoir de Mathilde
Hello Mathilde,
Thank you very much for your feedback and for taking the time to share your impressions. We're very sorry to hear that your product experience didn't go well, and we're sorry that these products didn't fully meet your expectations. Our recipes are created with care and quality ingredients, but we know that every palate is unique.
We therefore take your comments into account and pass them on directly to our manufacturing teams.
Yours sincerely
The Comptoir de Mathilde team
Thank you very much for your feedback and for taking the time to share your impressions. We're very sorry to hear that your product experience didn't go well, and we're sorry that these products didn't fully meet your expectations. Our recipes are created with care and quality ingredients, but we know that every palate is unique.
We therefore take your comments into account and pass them on directly to our manufacturing teams.
Yours sincerely
The Comptoir de Mathilde team
S
Rating: 1 out of 5
Advent calendar arrived all damaged and impossible to put a notice with photos on your complaints service. Sincerely
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C
Rating: 1 out of 5
We haven't received the Kong articles
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A
Rating: 1 out of 5
Very disappointed with the quality/price ratio. At this price, you'd expect something delicious, more upmarket, but not at all. I bought squares of chocolate with speculos and caramel and you can't taste it, only the taste of the chocolate which reminds you of simple low-end chocolate. I also bought packets of marshmallows, the same thing... in short, I wouldn't buy again. You're paying more for the packaging than for the product you have to eat.
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Response from Le Comptoir de Mathilde
Hello Amandine, we're sorry you were disappointed with our products. At Le Comptoir de Mathilde, we are committed to offering quality products at a fair price. We will take your feedback into account to improve and offer you an even tastier experience. Please do not hesitate to come back to us to give us a second chance. Kind regards, Le Comptoir de Mathilde.
F
Rating: 2 out of 5
Sent to a relay when I had indicated home delivery.
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Response from Le Comptoir de Mathilde
Hello Florian, thank you for your feedback. We are sorry that your parcel was sent to a relay when you had indicated a home delivery. We will do our utmost to resolve this problem with our carrier and improve our delivery service. Thank you for your confidence and have a nice day.
L
Rating: 1 out of 5
Terrible delivery. For future online purchases from your store, if DPD is responsible for delivery, the order will not be processed.
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Response from Le Comptoir de Mathilde
Hello Léo, we're sorry for the poor delivery experience. We are actively working to improve the quality of our delivery service in order to provide you with a better online shopping experience. Your feedback is important to us, thank you for sharing your experience.
A
Rating: 1 out of 5
I did not receive my little gift despite the amount of my order!
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Response from Le Comptoir de Mathilde
Hello Amandine, I'm sorry to hear that you didn't receive your little gift. This does not reflect the quality of service we wish to offer our customers. Please do not hesitate to contact us so that we can find a solution to rectify this error. We thank you for your confidence and remain at your disposal. Yours faithfully
R
Rating: 1 out of 5
non-trading company
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Response from Le Comptoir de Mathilde
Hello Robert, I'm sorry that your experience on our site did not live up to your expectations. We are constantly listening to our customers and we take into account all feedback to improve our services. Please let us know if you have any suggestions on how we can best meet your needs. The Comptoir de Mathilde team
J
Rating: 1 out of 5
I thought I would receive 3 terrines as a gift with my €60 order, as indicated on the site. I didn't receive them and when I contacted customer service they told me there had been a bug... I asked them for a commercial gesture but they refused. Misleading advertising
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Response from Le Comptoir de Mathilde
Hello Julie, thank you for sharing your review with us. As previously seen together this was unfortunately not a product we had in stock, it activated by mistake over a very short period of time, We take this very seriously and will ensure this does not happen again in the future. We constantly strive to provide a quality service and would be delighted to offer you a more positive experience with your next order. Thank you again for your feedback, we take all our customers' comments on board so that we can continue to improve.
M
Rating: 2 out of 5
DLC of the products two months later, no SAV return, very disappointed.
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Response from Le Comptoir de Mathilde
Dear Marion, thank you very much for your feedback. We are sorry to have disappointed you with our DLC and the lack of feedback from our after-sales service. We are taking your comments into account to improve our service and hope to see you soon to offer you a better experience at Comptoir de Mathilde.
A
Rating: 1 out of 5
Unfortunately I had a leaked chocolate cream and complained about this, so far no response despite two complaints
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M
Rating: 2 out of 5
Hello, for Easter I ordered the paintable chocolates (unicorn and dino). My children loved painting them. But then it's inedible, the chocolate pieces are too thick and it's much too hard for the children's teeth. For the exorbitant price, it's just not worth it. Perhaps a chocolate egg or bar (with an Easter motif) would be more appropriate.
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Response from Le Comptoir de Mathilde
Hi Melissa, thank you very much for your feedback. We are delighted that your children enjoyed the Easter painting chocolates. We have taken into account your comments concerning the thickness of the chocolate pieces and we will work on a solution to make them more suitable for children. We also offer a wide range of chocolates in egg or bar format for all occasions, so don't hesitate to discover them on our site. We hope to see you soon at Le Comptoir de Mathilde.
Z
Rating: 2 out of 5
The grinder of the salt bottle was broken!
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N
Rating: 1 out of 5
Hello I sent you an email because there was a pot which was defective and you never answered me cordially Mrs Neveu Nathalie
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Response from Le Comptoir de Mathilde
Hi Nathalie, I'm really sorry you had a problem with one of our pots. We have no record of an e-mail from you to our after-sales service. Please contact us again at [email protected] so that we can work together to find a solution.
Internet customer service
Internet customer service
A
Rating: 2 out of 5
The ordering site is not very user-friendly. The gift left without any information about the sender, or a message for the recipient!
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Response from Le Comptoir de Mathilde
Hello Anne, thank you for your feedback. We are sorry that you have encountered difficulties with our ordering site. When sending gifts, we are able to include the sender's name and a message for the recipient. You can specify these on the delivery tab in the "message to our order preparers or to the recipient of your package" box. We look forward to providing you with a better experience in the future. Sincerely yours, the Comptoir de Mathilde team.
A
Rating: 2 out of 5
Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.
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Response from Le Comptoir de Mathilde
Hello Angélique, thank you for your feedback. We apologize for the longer delivery times, which are indeed due to the high demand linked to Black Friday. We have taken your comment into account and will be working to reinforce our workforce to better manage the coming holiday periods. We hope you enjoy your order and remain at your disposal for any further inquiries. Have a nice day.