Customer reviews of Le Comptoir de Mathilde

Our delivery took just under a month. Inquiries (made in English) were not answered.

Dificult to talk to them. Too long delivery times and very slow comunicattion

Overpriced for an average product. :/

Unfortunately the glass "Barba au Rhum" - Medium size was leaking and spilled during transportation. If possible, we kindly ask for a replacement shipment.

Order received but not on time.

Late delivery

3+ weeks to recieve a small box???

I was sent a different pepper and there was no response to my complaint. I had ordered: Timut pepper (in mill) I received: Poivre Noir de Malabar No response from "Le Comptoir de Mathide" This is not satisfactory

Not received

The €50 gift was missing

Hello, I can't find the Christmas almond hazelnut spread that I got as a gift?

nothing to complain about when placing an order, except when you want to make a gift, it's complicated, especially for delivery! I had to do it twice and I had to contact Mathilde's counter without being able to get in touch with the GLS delivery person.

Small, sloppy packaging

Fast delivery and as pleasant as ever

no communication and no commercial gesture

it's too sweet

I received the parcel, except that it was opened and the merchandise replaced by gravel!!!!

Very expensive! Mustard pots are tiny

It says to expect delivery within 3 to 5 working days, but it took 11 days. I had ordered on purpose during my week of vacation, so I wasn't at home for the reception, I had to pick up my order later at the post office, difficult with their schedules...

Poor delivery! It was supposed to be a delivery against signature. I found my parcel on the ground in front of my house in the middle of town, anyone could have stolen my parcel... Otherwise the products look good, I ordered them as Christmas presents so I can't judge them at the moment.

Expensive and misleading photos I would not take anything from them sorry

No news on my complaint email.
Big disappointment for me on the eve of the holidays.

I asked for gift bags These were missing from the parcel Then, a jar of Christmas jam leaked, I sent the photos, made the complaint No news I do not recommend This is the second time that I encounter problems in orders To flee

Products become unavailable as you add them to your basket, and you only find out about this when you pay.

USED TO ORDERING BUT THIS TIME VERY DISAPPOINTED

I am moderately satisfied with my first order on this site. Of all the items ordered, two arrived in poor condition. After contacting customer service by Messenger, I was told that there could be no returns on food products. What a disappointment!

The package arrived damaged.

And cc

I received my parcel later than expected. One of the two advent calendars was damaged. It only contained my two calendars worth 68 euros, no card, no thank you, nothing...Not very professional...Very disappointed...

Disappointed with the internet order which sent me a batch of papillotes almost past their date and therefore no longer tasty.

Easy access

Fast delivery but major problems with orders: wrong products delivered or delivered in poor condition. Customer service not very responsive.

You'll find the site's products cheaper in other stores... the last straw. The advent calendar is a big disappointment (very expensive for what little there is inside. What's more, the products are redundant and not individually wrapped, so they're all dry by the time you eat them). As for customer service, it leaves a lot to be desired (long and unsatisfactory responses).

I received a leaky jar which spilled in transit and I contacted to organise a replacement or partial refund, but there was no reply. Delicious product but Very disappointing customer service.

If I can recommend the products on the site, I can't recommend the site itself. Two years in a row I went through them for an order to be delivered to my parents as a gift. Two years in a row the parcel was not delivered, the first never arrived and I was billed for it, and this year it could not be delivered by the post office, which notified me. It was only by contacting the postal services that I was able to have the address incorrectly noted by the site changed - they had noted only the surname and the town of delivery. I'd like to thank the post office for delivering the parcel, but certainly not Mathilde's counter. I like their products but I will never order via their website again, sorry.

Gourmet surprise = recipe ?

it arrived on time, but the chocolate was in cut pieces... I think it's because of the transport.

I ordered the pasta kit and considering the price I am very disappointed with the size of the products ...I feel like I received samples. On top of that the delivery costs 8€ .

wait about 4 weeks or receive an e-mail about the loss of the parcel, a new parcel sent back and no commercial gesture... next time I'll go to another sales site

A problem with my order, I sent an email but no answer for the moment. I don't recommend this site