Customer reviews of Le Comptoir de Mathilde

Good product but delivery time too long. I bought on November 27th and the parcel only left the warehouse on December 3rd! Too bad for an advent calendar...

Order placed on 27/11 and delivered on 8/12....(for an advent calendar)

All the chocolates were broken

Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction.
Otherwise, the dishes are well packaged and received in good condition.

for a Christmas gift it could pay attention and when you look for the order to check what is i in it impossible the page has disappeared

a lot of my products got shocked in the box, some of which I wanted to give for Christmas...impossible to give them in this condition!!! a jar of jam spilled all the juice, caramelized apples...my jar of Piedmont hazelnuts dented and some spread came out...I took pictures of it...a LE TRAPPEUR drink I think..the plastic bag that was on it as I couldn't get it off properly the bottle opened...although I wanted to give it as a present too...in 2 words I'd go to the Fontainebleau store as I usually did...I'd like to point out that the parcel box wasn't damaged...

broken products or other damaged packaging.

Good quality products but read my comment on the gourmet gift!!!!

Lousy and incomprehensible after-sales service.

....

The products were always top-notch and well-packaged. Fortunately, the delivery man was terrible, ringing every 10 seconds while my family was asleep and I asked him to stop. Rap at full blast, no code requested, he was already on his way out when I got off. And with the kind remark when I explained why I was asking him to stop ringing "Well, you should have come and picked him up! " Such a note, therefore, to suggest to CDM that they change delivery drivers...

I have no news of my order, no one knows where it is, and I can't even get a refund. No news from Mathilde's counter, we're left like this.

I think it's a bit cheeky to call unsold Easter produce a gourmet surprise.

Fast delivery However damaged inside the box

Problem registering the address for delivery: package did not arrive ... missed surprise for Easter ... not even a commercial gesture!

Lousy delivery, scheduled for Saturday with 2 messages from the carrier to confirm delivery, finally not delivered and dropped in the mailbox without any notice on Tuesday ... I will not recommend.
Last year, I ordered milk chocolate, dark chocolate, etc. Basta, I'm going to look elsewhere.

The note is in connection with the site bad distinction between the recipient and the payer: Site to be revised Result the recipient has the invoice! I would hesitate to repeat the operation for a gift Rq this note does not concern the quality of the chocolates which are good or even very good.

I only put 2 stars because colissmo really sucks. I paid 8 euros for a delivery for my grandmother. The 1st day they did not ring.le 2eme they left the notice of passage. In the end she had to pick it up at the post office. This is unacceptable. Even though she's old and was there both days!

The site is very well done, but we had a big problem with delivery (charges we pay) and the package was not delivered against signature and was found in damaged condition after trying to put it in the mailbox without much success. The letterbox had to be dismantled to retrieve the parcel.

Hot chocolate lollipops broken in transit. A bit average considering I paid €4.75 for shipping...

The delivery does not conform to my order, customer service contacted, no solution proposed, mail response boat ... I am extremely disappointed.

Unfortunately I'm quite unhappy with the delivery of my order. It was delivered to a relay point, then sent back to the sender after just 7 days, with no prior warning of this very short delay, nor of the need to pick it up before a certain date (compared to other experiences). Once the parcel had been sent back, I had to pay delivery charges again, which I already found onerous, only to have them delivered a second time at a time when my presence was mandatory, without checking whether I could make myself available, or offering to postpone the date if I couldn't be there. So I had to ask an acquaintance to collect the parcel for me... The customer service I was in contact with gave me no explanation, and made no gesture. I really don't recommend

Order placed at the very beginning of December: as of December 27 I had still received nothing: no goods, no refund, no reply to my multiple emails (the first sent on December 5 to alert me to the problem). And yet things had started well: the shipment was made very quickly. But because the packaging was too light, one of the jars broke during shipment and spilled into the coli. It happens. It's easily rectified. But my multiple attempts to contact customer service (via email three times, via the online form and via the paypal form) went unanswered for over three weeks. Yes, conditions are difficult between the confinement and the overwhelmed post office. But that doesn't excuse everything.
It's not right that, by the very admission of the person in charge of responding to negative reviews on this site, the phone rings in a vacuum (at the very least you could invest in an answering machine), nor that emails to customer service and requests for refunds go unanswered for several weeks. Especially when, at the same time, the person in charge of Instagram finds the time to answer without offering any concrete help: referring me to customer service, which doesn't answer! There's a problem of priority, and customer service isn't adapted to sales volumes. This is the company's choice, and it's the customers who are unlucky enough to have a problem (and the poor, overworked employee, apparently the only one in charge of customer service) who suffer. Other online sales sites, more respectful of the customer, choose to limit their sales when they know they won't be able to insure beyond a certain volume. Having had the good idea of using paypal, I was able to appeal to them to be reimbursed in full. It would have been nice if the comptoir de mathilde had responded to the paypal procedure in order to speed up the refund rather than ignoring it completely and letting the deadline expire: this shows how little esteem they have for the dissatisfied customer, especially if they haven't made their dissatisfaction public.
There's no point in replying to this notice, especially if it's to publish my surname, which avis-verifies will have taken care to edit in the reply, or worse, as I've also seen, my e-mail address. As mentioned above, I was finally reimbursed and my opinion is made.

order not received because of damaged parcel. never received a reply from customer service and order not reimbursed.

Very disappointed, item missing, pot leaking (baba), I contacted customer service to be reimbursed for these two products no response, I also ordered a jute bag to put my items for a gift, the bag is unusable so it smells damp, unacceptable, I will never order again and I obviously do not recommend!!!!!

No news of my order since its return to the store.

4 advent calendar orders. 2 received: very good 2 not received: catastrophic after-sales service: - several e-mails sent, few replies: check with the post office - telephone: no reply - visit to the store: can't do anything for me

My order was split in two, part of which was sent to my old address and I didn't get my 2 free gifts. I sent several emails, the first of which was over a month old, and I haven't had any reply.

My order arrived incomplete: 3 ORGANIC dried tomato and goat's cheese spreads are missing. There were supposed to be 4 and there are only 3. What's more, 1 out of 2 dried tomato and porcini delights arrived already opened and soiled the rest of the jars as everything was packed together. I sent an email to your customer service department on December 14th with photos and I haven't heard anything. I must admit I'm rather disappointed... Given that Christmas is coming up, I had to go and buy the 4 missing and damaged products in the store, without benefiting from the Black Friday discount on my initial order. I expect a return and refund from you as soon as possible, as well as a commercial gesture given the inconvenience caused.

Terms and conditions are not detailed enough

Changes the products in my order due to stock levels without notifying me or asking for my consent.

Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.

1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.

Shopping on the site was complicated, probably because of the large number of connections required to take advantage of the sales. As a result, you had to log in several times to access the product data sheets. What's more, as there's no indication on the results page whether products are still in stock, it was sometimes difficult to access a product's page only to realize that it was sold out. In short, it easily took me 4 or 5 times longer to place the order that evening. The rest of the delivery chain went smoothly.

No order tracking, no replies to emails. After 4 calls I managed to get someone on the phone to tell me that my parcel had been lost. Finally, a parcel arrived a few days later, so I don't know which one - the old one, the new one? What's more, a bottle of oil had leaked into the packaging. Too bad! First and last order on your site.

Too bad, for Christmas, we ordered on the internet for all our family, a nice package approaching a hundred euros, some bars arrived broken, one of the items has been replaced, we wanted to offer chocolate truffles we end up with a chocolate lollipop for children, not top top top! Also, the design of the chocolates to be broken does not correspond with what was proposed on the site. I think it's better to go to the store.

Order received with the replacement of 2 unavailable products by much cheaper products without having been informed beforehand. Complaint sent to sales department without reply after 4 days.

The site is very good but the customer service is not.... To this day still no answer after 1 weeks of waiting.

Short expiry dates Broken product

Very good products but we are disappointed, error on the order. Customer service responded 1 week later to send us back the right products, but they were all open...