Customer reviews of Le Comptoir de Mathilde

4 advent calendars ordered on november 23rd. 2 received before december 1st 2 not received (but considered delivered by post) to date (december 11th) Still waiting for a reply from lecomptoiredemathilde.com customer service.

Order received incomplete. Two complaints made to customer service with no response to date. For the rest, nothing to complain about either the products or the delivery time, both of which were satisfactory.

Incomplete order and non-existent customer service (no response to emails or phone calls) Take care not to be cheated on quantities

I received my order but one jar was damaged and the contents are starting to mildew. I contacted the customer service but no one answered either on the phone or by email .... I am very disappointed.

I have not received my order in full. I am missing 3 items. I've sent an email to complain but I haven't received anything back.

Problem with delivery, 2 out of 5 products damaged, still no news from customer service 8 days after reporting the problem.

Worst customer service I have ever seen. I did an o line shopping. I received only half of the products. I tried contact the customer service by email and no answer. By phone they are always busy or the internet is not working. I requested a reimbursement... They didn't comment. They said there were another box and they gave me a tracking number. After checking at the post, the tracking number is for a colis in preparation to send and that's all I could get. They refused to help, just go to deal with the post. I am losing time, losing products i needed for special occasions, I am losing my money. Why would such a big brand with high quality products mistreat his clients in this way? Problem is still on after 14 days of hassle. Extremely unsatisfied with clients service. FR: The worst customer service I've ever seen. I shopped online. I only received half of the products. I tried to contact customer service by email and no response. By phone, they are always busy or Internet does not work. I asked for a refund ... They didn't comment. They said there was another box and gave me a tracking number. After checking with the post office, the tracking number is for a package in preparation to be sent and that's all I could get. They refused to help, just go and deal with the post office. I'm losing time, I'm losing products I needed for special occasions, I'm losing my money. Why would such a great brand with high-quality products mistreat its customers like this? The problem persists after 14 days of hassle. Extremely dissatisfied with customer service.

Order arrived damaged at my home. A broken bottle of oil damaged part of my order. Waiting for a reply to my emails for 1 week.

I've been a customer of Mathilde's since I first visited the Martiques store. I live in the High Alps and I used to go to the store every time I visited my family to make personal purchases and gifts. Unfortunately this year I couldn't go because of the sanitary conditions! So I ordered directly from the site. Delivery was fast. Only one product had leaked and wasn't closed properly, which can happen, I understand. So I tried phoning several times but never got an answer! So I emailed customer service 10 days ago and no reply either!!.. What's more, a few days after using another item (4 peppers and berries mix) the appliance no longer works on the salt side!
I understand that there can sometimes be problems with certain products, but not getting any answers has really disappointed me, especially as my order totalled 164.50 euros!!!! If no one contacts me in a few days, they'll have lost a customer and I won't be advertising with them any time soon!

Damaged goods

I ordered and paid for the batch of 4 x 100G jars of spread but I received the batch in 4 x 30g ... no news from customer service

A pot that leaks on delivery

You can't see everything If you don't already know the products, you won't be tempted.

Parcel in transit for 10 days.
I hope the advent calendar will arrive before Christmas... No response from customer service to my requests.

It is now December 3 and the advent calendar ordered on 23/11/2020 has still not been received.
No response from customer service.

Good products but unfortunately a catastrophic delivery service. For a delivery in Luxembourg paid on October 2nd, the parcel was delivered at the end of November ...

You have good articles your site is well. As for my last order I had taken 3 bags but frankly I don't know where you store them but they stink of mould and I find that sending items like that is unacceptable and unprofessional.

Sent me the wrong item. Got completely ignored by customer service. Shocking!

The chocolate bar arrived broken.

Delivery costs too high!

Just for customer service as product is out of date

Sent an email with no reply. Delivery costs 10.9 € to receive my parcel 8 days later.

With this negative review, I'm not punishing the products themselves but the quality of service (delivery, communication, etc.). The order was placed on 28/3/2020 with a promise of delivery before Easter, i.e. 12/04/2020. Once the date had passed, I sent an e-mail to claim my order. The reply I received two days later was an automatic e-mail informing me that my order was being prepared.
Ten days later, I sent another e-mail because I still hadn't received anything, and the next day I received an automatic reply informing me that my order was being delivered. The order was finally received on 30/04/2020. Not one e-mail of apology, explanation or commercial gesture.
I know that the situation is peculiar with the confinement, but being an online shopping enthusiast, I can say that this is the only order with so much delay and so little (no) communication. One thing is sure: I WILL NEVER ORDER FROM THE COMPTOIR DE MATHILDE again.

More than a month to receive my order due to exceptional circumstances which I can understand. But I deplore the lack of information given by the slow and unresponsive customer service despite 5-6 emails sent. In the end, they replied without providing any quick, concrete solutions. It was a small order of 2 mini-tablets for a birthday, placed 3 weeks ago on receipt of order... but they still asked me for an affidavit and identity card to consider a solution. Do not recommend ordering via the site.

My 2 orders arrived after Easter

Order received, but it's not what I ordered, my niece is disappointed. I will not order again.

Confusion between billing address and delivery address Not at all clear

Clear navigation for the goods on offer. Invoicing is more complicated. It doesn't always work, connections are difficult. Address discrimination is random. The parcel arrived at the billing address and not at the delivery address. We'll have to find a carrier.... and pay extra. Too bad.

Commercially useless!!! An offer fell the day of my reception I find incorrect not to make profit from it the orders of a few days or to warn that in qqls days there will be reductions thus return order for can be but nothing is less sure to place an order again to profit from the offer, of a stupidity without name ....

Very poor order management, very poor customer follow-up and no commercial relationship, even less compensation...very disappointed.

Babas arrived on January 15

Delivery too expensive! There's not even a tier for free delivery. What's worse, the heavier it is, the higher the delivery price. Do something about it, because it really doesn't make you want to order!

Following my order, the price of the honey was indicated at a reasonable price, but when I received it, it was no longer at the price indicated. After complaining, I only received one extra jar of honey, whereas you should have sold it to me at the price indicated online. Not very honest of you.....

Very disappointed by the quality of the product, very high in chocolate and no taste of sauternes grapes compared to another order placed with another supplier.

Extremely disappointed, I will not recommend this site. They made a mistake in the last name of the recipient, if the post office had not been merciful, the recipient would not have been able to have his parcel. I emailed the site for an explanation but never got a reply.

I received my order but the jars of spread had leaked as well as the lavender mustard. I sent 2 emails....no news.... so I phoned. They sent me more jars .... Same problem. So I reported it again. Still no news. So that's the end of ordering from them... too bad, because I love their products! But ordering to throw away.....

The chocolates arrived broken and after calling customer service with photos, I had no offer from them. Too bad for a Christmas present. I won't be recommending their website again.

I didn't receive my entire order, although it was debited in full, so I reported it by email to customer service. But they have to be called back quite a few times before they reply. It's very mean not even to acknowledge receipt of customer emails. Especially when you're at fault. And not to reply until they call you back 8 days later!